1、RESEARCH INSTITUTECapgemini Financial ServicesTop Trends 2025Retail BankingJanuary 2025ExploreTop Trends 2025Capgemini FS Top Trends 2025Public Capgemini 2025.All rights reserved|2#FinancialServicesTrends2025The Capgemini FS Top Trends 2025 span three broad themesCustomer FirstEnterprise ManagementI
2、ntelligent IndustryTransforming customer experience focusing on omnichannel interactions and the value of products and servicesRevamping processes,teams,solutions,and operations to run enterprises with greater agility and operational efficiency to optimize the cost of doing businessLeveraging the mo
3、st modern solutions to deliver an end-to-end digital experience that transforms the value chain from design to delivery of intelligent products and servicesCapgemini FS Top Trends 2025Public Capgemini 2025.All rights reserved|3#FinancialServicesTrends2025The Capgemini FS Top Trends in the Banking se
4、ctor by sub-domain(1/2)Retail BankingWealth ManagementPaymentsOmnichannel experience:Omnichannel customer journeys boost experiences across digital platforms,contact centers,and branchesAI for efficiency gains:Artificial intelligence will drive productivity by reimagining customer and employee journ
5、eysLeveraging open finance:Open finance regulations clear a path for retail banks to develop a 360-degree customer footprintESG product strategy:Banks will implement intelligent ESG product strategies and solutionsRegTechfor compliance:Intelligent RegTech solutions will reduce compliance costs and t
6、imelines,as retail banks face escalating risksFinancial literacy:Financial literacy and personal budget apps boost customer confidence and promote financial inclusionNext-gen banking:Retail banks set their sights on youth,the prime target of new age players,to secure long-term customer lifecycle gro
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