1、2024 Scams Impact Survey:NetherlandsInvestigating the impact of authorized push payment (APP)fraud/scamsFICO Proprietary ResearchConducted July 2024,published October 2024Survey2As real-time payments(RTP)grow in the Netherlands,can you effectively balance protection and customer experience?In the Ne
2、therlands,real-time payments(RTP)services continue to impact the payments landscape.Most Dutch consumers have used RTP,and many have formed opinions about its utility and security.Additionally,more are experiencing scams and reporting losses than a year ago.A vast majority of Dutch consumers have se
3、nt and received RTP,and they are experiencing scams and losses as their usage increases.Perceptions about RTP security are changing,with more consumers feeling they are comparably safe to credit cards,yet an increasing number of individuals are reporting scam losses to their banks.A majority of Dutc
4、h consumers say the top two ways their banks can protect them better from scams is through improved fraud detection and notifications.Read this report for a deeper look at how consumers in the Netherlands are using RTP,experiencing scams and losses,and changing their opinions about RTP and scam defe
5、nse.An important note about the comparative data in this e-book.The data referenced throughout this e-book derives from two surveys FICO conducted in 2023 and 2024.Each survey asked more than 12,000 consumers across 14 countries their opinions and experiences regarding RTP usage,scams,and their bank
6、s scam management capabilities.When year-over-year comparisons are made,they are referring to a comparison of these two surveys that asked the same question in each year the survey was conducted.3RTP:Changing the payments landscape The majority of consumers in the Netherlands say they have sent RTP(
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