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尼尔森IQ:2024零售业重塑:拥抱购物新时代-消费者需求与零售商策略分析报告(中译版)(19页).pdf

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1、 2023 Nielsen Consumer LLC.All rights reserved.2023 Nielsen Consumer LLC.All rights reserved.RETAIL REINVENTED:EMBRACING THE NEXT ERA OF GROCERY SHOPPINGUnderstanding what todays shoppers really want and the role retailers play in achieving this.2023 Nielsen Consumer LLC.All rights reserved.2023 Nie

2、lsen Consumer LLC.All rights reserved.What todays shoppers really thinkWhat todays shoppers really thinkTo truly understand what todays shoppers really think,it is important to explore the demographics of the population and how it is structured.NIQ research demonstrates the population repartition by

3、 generation in 2024 and forecast for 2030,the not so far ahead future.Gen Z is at the center of it all,with these people aged between 12 and 27 today are the largest demographic group accounting for one quarter of the demographic cohorts.Who are todays shoppers and where are they shopping?2Baby Boom

4、ers12.1%9.6%2024 Pop2030 PopGen-X18.3%16.6%2024 Pop2030 PopGen-Y/Millennials22.9%21.6%2024 Pop2030 PopGen-Z24.6%23.2%2024 Pop2030 PopGeneration Alpha19.5%20.1%2024 Pop2030 PopGreatest&Silent Gen2.6%1.4%2024 Pop2030 PopUnknown(After Alpha)0.0%7.5%2024 Pop2030 PopSource:NIQ Consumer Outlook 2024,Globa

5、lPopulation repartition by generation 2023 Nielsen Consumer LLC.All rights reserved.What todays shoppers really thinkWhat todays shoppers really thinkNIQ conducted the same research but focusing on spend,and the evidence shows that it will be difficult for retailers to leave Millennials,Boomers and

6、Gen X from future strategies,especially with Gen X continuing to remain the biggest spenders with 23.2%in 2030.Who are todays shoppers and where are they shopping?3Source:NIQ Consumer Outlook 2024,GlobalSpend repartition by generationBaby Boomers20.8%17.1%2024 Spend2030 SpendGen-X23.5%23.2%2024 Spen

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本文主要讨论了零售业如何适应新一代消费者的需求,并利用技术进步来提升购物体验。主要观点包括: 1. 消费者群体正在发生变化,Z世代成为最大的消费群体,占人口四分之一。 2. 电子商务销售增长迅速,尤其是在快速消费品领域,其增长速度超过实体店。 3. 消费者在购买决策过程中,不同代际的搜索和推荐行为有所不同,但总体上,Z、Y和X世代在在线研究、同行评价和影响行为上差异不大。 4. 随着电子商务的兴起和通货膨胀率的上升,消费者忠诚度下降,价格成为许多消费者的主要驱动力。 5. 私人标签产品在2024年预计将成为零售商增长的主要驱动力,其价值增长在非洲中东和拉丁美洲地区最快。 6. 消费者期望零售商能够提供更加全面的产品信息,以改善他们的购物体验。 7. 产品页面上的视觉内容对消费者的购买决策有重大影响,零售商应提供至少5张产品图片。 8. 个性化购物车和定制化的客户沟通是提升消费者体验和零售商销售的关键。 总的来说,零售商需要通过技术创新和个性化服务来适应新一代消费者的需求,以在竞争激烈的市场中保持领先地位。
零售业如何应对新一代消费者? 电商增长对传统零售业有何影响? 个性化购物体验如何吸引消费者?
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