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毕马威:2024从“TelCo”(电信公司)到“TechCo”(科技企业):电信行业未来发展和转型策略研究报告(中译版)(24页).pdf

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1、From telco to techco:Towards tomorrows telecom The opportunities for leaders are significant.Yet the journey from telco to techco is complicated and requires vision,focus and a connected approach to delivering the transformation.KPMG.Make the Difference.KPMG IBecoming a connected enterprise16The urg

2、ency of transformation04Seven tips to help telcos transform20Traditional telcos face an uphill climb07How KPMG can help21Towards the techco model09About KPMGs Telecommunications practice22What are some early achievements?Recognition from analysts1523ForewordAs traditional telco models come under inc

3、reasing pressure from compressing margins,heightened competition,shifting customer expectations and growing investment requirements,many of the worlds leading telcos are striving to reposition themselves as techcos evolved telco companies that prioritize innovation,focus on customer experience and e

4、ngage in continuous digital transformation.The opportunities for leaders are significant.According to the recent KPMG global tech report,two-thirds of digital transformation leaders say they are enabling innovation,versus 46 percent of non-leaders.1 Yet the journey from telco to techco is complicate

5、d and requires vision,focus and a connected approach to delivering the transformation.In this report,professionals from KPMG explain what a techco is and how organizations get there.They shine a spotlight on the key drivers of change and the challenges facing traditional telco models today.They unpa

6、ck the key techco models emerging in the market and offer examples of real companies making the transformation.And they provide key insights and ideas to enable telco leaders to move their organizations from telco to techco.KPMG professionals have deep experience helping telcos articulate,plan and e

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本文主要讨论了传统电信公司(telco)向科技公司(techco)的转型。文章指出,由于市场竞争加剧、客户期望变化以及投资需求增加,传统电信公司的增长面临压力。文章提到,2022年,面向消费者的电信服务收入增长仅为1.6%,而面向企业的收入增长为5.6%。同时,电信公司的资本支出和运营支出也在增加。文章强调,电信公司需要克服遗留技术、业务模式、系统和流程的局限性,以提供满足客户不断变化期望的增值服务。文章提出了科技公司的特点,包括以客户为中心、利用云架构、提供全面的数字体验和高级自动化、数据驱动的决策制定、敏捷和创新的文化、吸引和留住顶尖人才等。最后,文章鼓励电信公司领导者采取行动,实现从telco到techco的转型。
传统电信公司如何转型为科技企业? 科技企业如何利用数据驱动决策? 电信公司如何提升客户体验?
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