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欧洲旅游委员会(ETC):2024旅游风险-欧洲旅行地的影响分析及经验总结报告(中译版)(51页).pdf

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1、 Crises in Tourism:Impacts and Lessons from European Destinations 2 Crises in Tourism:Impacts and Lessons from European Destinations A report produced for the European Travel Commission by TOPOSOPHY Ltd.Brussels,September 2024 ETC Market Intelligence Report 3 Copyright 2024 European Travel Commissio

2、n(ETC)Crises in Tourism:Impacts and Learnings from European Destinations All rights reserved.The contents of this report may be quoted,provided the source is given accurately and clearly.Distribution or reproduction in full is permitted for own or internal use only.While we encourage distribution vi

3、a publicly accessible websites,this should be done via a link to ETCs corporate website,referring visitors to the Research/Trends Watch section.Published by the European Travel Commission Rue du March aux Herbes,61,1000 Brussels,Belgium Website:www.etc-corporate.org Email: ISBN No:978-92-95107-72-4

4、This report was compiled and edited by TOPOSOPHY on behalf of the ETC Market Intelligence Group.Cover:The erupting volcano in Iceland.Copyright:sa Steinarsdttir,on Unsplash 4 Foreword In todays interconnected world,the tourism sector stands at the forefront of industries most susceptible to the ripp

5、le effects of global crises.From terrorism and political instability to the unpredictable nature of pandemics and natural disasters,destinations challenges are varied and profound.In this context,resilience is no longer a luxury but a necessity-a foundation upon which the future of tourism must be b

6、uilt.In response to this pressing need,the European Travel Commission(ETC)has undertaken a critical initiative to bolster the resilience of European tourism destinations.Through developing this report and the accompanying Crisis Management Checklist for National Tourism Organisations(NTOs),ETC aims

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本文主要探讨了欧洲旅游业面临的危机及其影响,并从欧洲旅游委员会(ETC)的视角,提供了应对危机的策略和工具。文章首先指出,在当今全球化的世界中,旅游业是最易受全球危机影响的行业之一。接着,文章定义了“危机”的概念,并区分了“危机”与“事件”之间的区别。然后,文章分析了危机的规模和范围,指出危机的发生频率和影响范围正在增加,且类型更加复杂。文章还指出,消费者对响应速度和个性化服务的需求也在增加。最后,文章通过案例研究,分析了欧洲旅游组织在危机管理中的作用,并提供了危机管理的国家旅游组织(NTO)的阶段。
欧洲旅游业如何应对全球危机? 疫情和气候变化对旅游业有何影响? 欧洲旅游组织如何管理危机?
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