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凯捷:2023年全球云报告-金融服务(中译版)(36页).pdf

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1、World Report Series 2023Cloud in Financial Services IS YOUR CLOUD JOURNEY TAKING YOU WHERE YOU NEED TO GO?CREATE BUSINESS VALUE IN AN INNOVATION-POWERED FUTURECONTENTSForeword 3Executive summary 4Its not about cloud,but cloud-enabled business growth 5 Composable platforms are instrumental to meeting

2、 business needs 12 An effective cloud migration roadmap creates business value 19 In conclusion 27Methodology 28Partner with Capgemini 29World Cloud Report-Financial Services 20232World Cloud Report-Financial Services 20232FOREWORDThe financial services(FS)industry has adopted the cloud as part of i

3、ts digital transformation to enable superior customer experience(CX),reduce technology debt,individualize services,improve agility,catalyze innovation,and facilitate the adoption of new technologies such as generative AI.As cloud strategies and investments reach executive agendas,financial instituti

4、ons are leveraging the advantages of cloud-enabled customer experiences to remain competitive.In this inaugural World Cloud Report-Financial Services,we aim to offer a comprehensive perspective on cloud maturity and its profound impact on financial services.The report identifies how FS subdomains ma

5、nage cloud adoption,including common challenges during deployment efforts focused on CX improvement,data residency,data sovereignty,or cloud regulatory compliance.With a confluence of expertise in financial services and cloud technology,and long-term relationships with trusted cloud providers,we wer

6、e well-positioned to create this global-view report.Cloud-based platforms enable robust customer satisfaction,innovation,productivity,and scalability.Its not just about cloud migration but the customer experience and operational excellence it makes possible.While the cloud will constantly undergo ev

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本文主要讨论了云计算在金融服务行业中的重要性。文章指出,金融服务行业正在通过数字化转型来应对市场动态,保持业务增长,其中采用云技术已成为关键。文中提到,超过80%的金融服务行业高管认为,通过提供卓越的客户体验和运营效率,企业可以克服业务挑战并实现增长。此外,91%的受访者表示,云计算是推动金融服务公司增长的关键。然而,大多数金融服务公司采用云计算技术时并未重新定义其业务流程,而是选择了一种“提升和转移”的模式,这阻碍了云系统在可扩展性和灵活性方面的优势。文章还指出,虽然所有金融服务领域都经历了强劲的云采纳,但支付公司表现突出,从2020年8月的32%跃升至2023年8月的96%。
金融服务业如何通过云技术实现业务增长? 金融服务业采用云技术面临哪些挑战? 金融服务业如何利用云技术提升客户体验?
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