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1、Top Strategic Technology Trends 20242 21.AI as Partner:AI Trust,Risk and Security Management(AI TRiSM)2.Be Safe:Continuous Threat Exposure Management(CTEM)3.Protect the Future:Sustainable Technology4.Developer-Driven Self-Service:Platform Engineering5.Accelerate Creation:AI-Augmented Development6.Ta

2、ilor Your Tailors Work:Industry Cloud Platforms7.Optimize Decision-Making:Intelligent Applications8.Power AND Responsibility:Democratized Generative AI9.Push the Pioneers:Augmented Connected Workforce10.Buyers With Byte(s):Machine CustomersGartner Top 10 Strategic Technology Trends 20243 3Tech trend

3、s research helps you prioritize your investments in the age of AIIn the fast-evolving age of artificial intelligence(AI),these innovations can help your organization build and protect itself while generating value.Some are driven by AI;others help you to operate and grow effectively and safely as cu

4、stomer expectations and business models evolve with AI.You may have pioneered some of these technologies already;others may be new,but all help you establish the infrastructure,governance and tools that your organization and its employees need as we move toward enhanced resilience and autonomic acti

5、vities.Done right,these technologies deliver benefits like:Trust and confidence that you can use AI safely Sustainable activities within the ecosystem in which you operate Dedicated technologies for specific tasks,industries and functions More speed and productivity with minimum extra investment or

6、effort Greater value for both internal and external stakeholdersWhether and when you adopt these technologies depends first and foremost on your organizations business goals and your current starting position.Without delivering on business goals,you are not delivering true value.Bart WillemsenVP Ana

7、lyst,GartnerTop Strategic Technology Trends 2024Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client 4Gartner expects these 10 trends which each fall into one or more categories to factor into many business and technology decisions over the next 36 months.Your business

8、 goals will determine which you plan to leverage,and when.Rise of the BuildersProtect Your InvestmentDeliver the ValuePlatform EngineeringIntelligent ApplicationsIndustry Cloud PlatformsAI-Augmented DevelopmentContinuous Threat Exposure Management AI Trust,Risk and Security ManagementSustainable Tec

9、hnologyDemocratized Generative AIAugmented Connected WorkforceMachine CustomersBuild and protect your organization while generating valueTop Strategic Technology Trends 2024Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Explore these additional complimentary reso

10、urces and tools for IT leaders:5Protect your investmentSecure the benefits from past and future strategic technology decisions to make them last.Be deliberate the time for unbridled/undirected experimentation is no more.Include investment in protective measures when calculating perceived ROI.Tailor

11、developments with distribution in mind while securing your rights.Fidelity Investments deployed hundreds of AI models through a model operations framework.It followed detailed control steps to consistently monitor deployments for potential problems,such as drift,enabling Fidelity to respond to them

12、before the need for escalation.As a result,Fidelity increased model-to-production speed by 100%and reduced the time to find and resolve issues by 80%(cutting it from weeks to hours).Rise of the BuildersProtect Your InvestmentDeliver the ValuePlatform EngineeringIntelligent ApplicationsIndustry Cloud

13、 PlatformsAI-Augmented DevelopmentContinuous Threat Exposure Management AI Trust,Risk and Security ManagementSustainable TechnologyDemocratized Generative AIAugmented Connected WorkforceMachine CustomersWhat to doIn Action:AI TRiSMTop Strategic Technology Trends 2024Gartner for Information Technolog

14、y Executives Follow Us on LinkedIn Become a Client 6Rise of the BuildersProtect Your InvestmentDeliver the ValuePlatform EngineeringIntelligent ApplicationsIndustry Cloud PlatformsAI-Augmented DevelopmentContinuous Threat Exposure Management AI Trust,Risk and Security ManagementSustainable Technolog

15、yDemocratized Generative AIAugmented Connected WorkforceMachine CustomersRise of the buildersBP has enabled its employees to create their own solutions with limited involvement from IT.BP developed a broad portfolio of digital platforms to match its users capabilities and needs.It automated security

16、 testing,component scanning and licensing,and release automation.In Action:Platform EngineeringUse technology benefitting YOU(and your specialists).Develop a roadmap for allowing nonspecialists to create,as well.Work closely with business stakeholders to determine scope and capability.What to doEmpo

17、wer your people and developers to build solutions using the right technology for each function.Top Strategic Technology Trends 2024Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client 7Deliver the valueRise of the BuildersProtect Your InvestmentPlatform EngineeringInte

18、lligent ApplicationsIndustry Cloud PlatformsAI-Augmented DevelopmentContinuous Threat Exposure Management AI Trust,Risk and Security ManagementSustainable TechnologyDemocratized Generative AIAugmented Connected WorkforceMachine CustomersDeliver the ValueMerck has a dedicated program for extended rea

19、lity designed to maximize the use of employee time.The program was developed with HR and L&D partners,business unit leads and operations.Frontline workers champion use cases across knowledge transfer,testing and training.Each manufacturing site is provided with templates to guide deployment and chan

20、ge management.As a result,70%of subject matter expert time was redirected from non-value-added work,and an average of two weeks was saved on training and time to competence.In Action:Augmented Connected WorkforceMake continuous adjustments to meet internal and external customer demand,which makes th

21、is a virtuous cycle.Include approaches for algorithm-based customers and your internal staff.Facilitate controlled access to quickly changing digital tools.What to doCommit to a cycle of refining and accelerating value optimization while maintaining operational excellence.8 8What to know about the T

22、op 10 Strategic Technology TrendsLearn more about each trend and how to get started.9Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client AI Trust,Risk and Security Management(AI TRiSM)Supports AI model governance,trustworthiness,fairness,reliability,robustness,transpa

23、rency and data protection1AI TRiSM TechnologySource:GartnerResponsibilities exclusive to builder/ownerPrivacy,Fairness,Bias ControlMeasurement,Workflows,PoliciesOrganizational GovernanceAI Systems Models,Applications,AgentsAI TRiSM Technology ComponentsData ProtectionAI system users need to acquire

24、this tech to fill gaps in builder/owner solutionsContent Anomaly Detection Model Management and ModelOpsExplainability and TransparencyAdversarial ResistanceApplication Security10Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Top Strategic Technology Trends 2024A

25、I TRiSMWhy trending?Those who actively use AI TRiSM controls move more of their AI projects into production,achieve more business value,and experience enhanced model precision and consistency,than those who dont.Organizations that use AI models managed with TRiSM can enhance bias control in decision

26、s while increasing fairness in AI-driven applications.AI model explainability must be constantly tested through model monitoring.This ensures that original explanations and interpretations of AI models remain active during model operations.1 1How to get started Set up a task force or dedicated unit

27、to manage your AI TRiSM efforts.Work across your organization to effectively manage best-of-breed toolsets as part of a comprehensive AI TRiSM program.Define acceptable use policies,and establish a system to methodically record and approve access to AI models and attestations of actual uses.By 2026,

28、enterprises that apply TRiSM controls to AI applications will increase accuracy of their decision making by eliminating 80%of faulty and illegitimate information.Source:GartnerGartner predicts11Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Continuous Threat Expo

29、sure Management(CTEM)A pragmatic and systemic approach to continuously adjust cybersecurity optimization priorities2Continuous Threat Exposure ManagementSource:GartnerTreatments and Security Posture OptimizationCyber-Risk ManagementThreat Detection Investigation and Response(TDIR)MobilizationPriorit

30、izationValidationScopingDiscoveryInitiateDriveEnrichDiagnoseActionCTEM12Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Top Strategic Technology Trends 2024CTEMWhy trending?This approach to security aligns exposure assessment cycles with specific business projects

31、 or critical threat vectors.Both patchable(vulnerabilities)and unpatchable exposures are addressed.The exposure and remediation priorities of the enterprise are validated by weighing in the attackers view and testing the effectiveness of security controls.Expected outcomes from tactical and technica

32、l response are shifted to evidence-based security optimizations supported by improved cross-team mobilization.How to get started Integrate CTEM consistently with risk awareness and management programs to provide a relatable business-led focus and business value-based prioritization of exposure mitig

33、ation.When expanding a vulnerability management program,get momentum with operational wins that frequently lie in improving the prioritization of findings through validation techniques.Embrace cybersecurity validation technologies to augment your existing prioritization workflows and enhance cyberse

34、curity readiness.By 2026,organizations prioritizing their security investments based on a CTEM program will realize a two-thirds reduction in breaches.Source:GartnerGartner predicts2 213Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Sustainable TechnologyA framew

35、ork of digital solutions used to enable environmental,social and governance(ESG)outcomes that support long-term ecological balance and human rightsSustainable Technology FrameworkSource:Gartner3PovertyEnergyHealthHumanitarianismEducationDEIBiodiversityClimateCircularityIdentityPrivacyComplianceRepor

36、tingRiskWaterTechnologySocialEnvironmentalGovernance14Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Top Strategic Technology Trends 2024Sustainable TechnologyWhy trending?Environmental technologies prevent,mitigate and adapt to risks in the natural world.Social

37、technologies improve human rights outcomes,well-being and prosperity.Governance technologies strengthen business conduct,oversight and capacity building.Sustainable technologies provide insights necessary for improving overall performance.How to get started Select technologies that will help drive s

38、ustainability in your industry and that are identified as priority for the business and key stakeholders.This may include cloud services,AI and others.Involve your ethics board in developing a roadmap for structured decision making.Instead of finding trade-offs,pursue optimization of any value in fa

39、vor of improved overall organizational sustainability.Use the Gartner Hype Cycle for Sustainability,2023,to find the right balance between the well-established and leading-edge technologies for your enterprise sustainability.By 2027,25%of CIOs will have compensation linked to their sustainable techn

40、ology impact.Source:GartnerGartner predicts3 315Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Platform EngineeringThe discipline of building and operating self-service internal platforms each platform is a layer,created and maintained by a dedicated product team

41、,designed to support the needs of its users by interfacing with tools and processes4Diagram of Platform EngineeringSource:GartnerPlatform Team(s)Product and Service TeamsDigital PlatformInfrastructure PlatformDeveloper PortalInfrastructure Complexity Reusable ComponentsToolsPlatform ServicesKnowledg

42、e X-as-a-Service Team Components Consumption Direction16Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Top Strategic Technology Trends 2024Platform EngineeringWhy trending?This practice optimizes the developer experience and accelerates delivery of business value

43、.It reduces cognitive load through improvement of the developer experience and productivity.Developers abilities to independently run,manage and develop their applications is improved,while ensuring reliability and security.Key talent retention is also improved.How to get started Curate and build in

44、ternal platforms with reusable,composable,configurable platform components,knowledge and services.Treat the platform as a product.Work with end users to identify and prioritize whatever technical capabilities,tools and processes are most useful to them,and then build a platform around that.Build a p

45、roduct management culture,with routine collaboration between platform engineers and the end users they serve,where they can share bidirectional feedback in a safe and productive environment.By 2026,80%of software engineering organizations will establish platform teams as internal providers of reusab

46、le services,components and tools for application delivery.Source:GartnerGartner predicts4 417Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client AI-Augmented DevelopmentThe use of AI technologies,such as generative AI and machine learning(ML),to aid software engineers

47、 in creating,testing and delivering applications53 Components of AI-Augmented DevelopmentSource:GartnerDesign-to-Code ToolsAI Coding AssistantsAI-Augmented Testing ToolsAI-Augmented Development18Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Top Strategic Technol

48、ogy Trends 2024AI-Augmented DevelopmentWhy trending?AI-augmented development tools integrate with an engineers development environment to produce application code,translate legacy code to modern languages,enable design-to-code transformation and enhance application testing capabilities.AI-assisted s

49、oftware engineering improves developer productivity and enables development teams to address this increasing demand for software to run the business.AI-infused development tools allow software engineers to spend less time writing code,facilitating an increased focus on higher level activities,such a

50、s the design and composition of compelling business applications.How to get started Establish a team of senior software engineers who can evaluate AI code generation tools to determine the best way to deploy and use these tools.Evaluate and deploy AI testing tools,as these will become mandatory elem

51、ents of your application testing processes.Select or establish a design system with reusable UI design and front-end components,and enable this design system with design-to-code capabilities.By 2028,75%of enterprise software engineers will use AI coding assistants,up from less than 10%in early 2023.

52、Source:GartnerGartner predicts5 519Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Industry Cloud PlatformsAddress industry-relevant business outcomes by combining underlying SaaS,PaaS and IaaS services into a whole product offering with composable capabilities6In

53、dustry Cloud Platform EvolutionSource:GartnerIndustry Cloud PlatformsArea 1:SaaSArea 2:PaaSArea 3:IaaSApplicationsBusiness DepartmentsDigital TransformationDevelopers,Business TechnologistsCurrent Data Center LoadIT Infrastructure and OperationsTraditional Enterprise Cloud CategoriesIndustry Cloud P

54、latform InnovationsMarketplacesComposableIntelligenceSustainableAnywherePBCs/APIsComplianceData FabricFusion TeamsInfrastructure20Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Top Strategic Technology Trends 2024Industry Cloud PlatformsWhy trending?Industry clou

55、d platforms(ICPs)are tailored cloud proposals specific to your industry and can further be tailored to your individual organizations needs.IT leaders can use the composability of these platforms to gain the adaptability and agility to respond to accelerating disruption in their organizations industr

56、y.ICPs deliver on industry-specific outcomes that are relevant to the mission-critical priorities of the vertical segment.Technology and IT leaders can use the composable approach that ICPs take toward creating industrywide capabilities by (re)composing a differentiating proposition,which is unique

57、for their customer and partner ecosystem.How to get started Use ICPs to complement the existing portfolio of applications(like an exoskeleton)by introducing new capabilities that add significant value,rather than start by replacing existing capabilities.Create rules for when ICP functions should be

58、deployed as production platforms to optimize and modernize by enhancing existing processes,and when these functions should be actively restructured to enable more differentiated transformation and innovation initiatives.Begin building composability capabilities by engaging enterprise technologists a

59、nd fusion teams to build enterprisewide understanding and support for the ICP journey.By 2027,more than 50%of enterprises will use industry cloud platforms to accelerate their business initiatives,up from less than 15%in 2023.Source:GartnerGartner predicts6 621Gartner for Information Technology Exec

60、utives Follow Us on LinkedIn Become a Client Intelligent ApplicationsConsumer or business applications that are augmented with AI and various connected data from transactions and external sources7Intelligent ApplicationsSource:GartnerIntelligence is a foundational capability for applications.Intelli

61、gent applications better automate and augment work across a broader range of use cases.Applications do more,much of which is done independently either by themselves or with other applications.22Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Top Strategic Technolo

62、gy Trends 2024Intelligent ApplicationsWhy trending?Generative AI can truly make apps more intelligent transforming the experience of customers,users,product owners,architects and developers.Infused with data from transactions and external sources,intelligent applications push insights within apps bu

63、siness users already use,so they wont need separate business intelligence tools to assess and understand the state of their business.AI can add predictions or recommendations,instead of more procedural features,allowing apps to be tailored to the user,improving outcomes and advancing data-driven dec

64、ision making.How to get started Establish a center of excellence or similar team to capture,explain,catalog,map and monitor the breadth and depth of intelligence as a capability for your apps.Assess how intelligent applications transform the scope,purpose and functionality of your enterprise apps.Es

65、tablish a clear and shared understanding of intelligent applications and their potential use cases throughout your organization.Evaluate the impact on your wider portfolio of apps and services as you expand the range and scope of intelligent applications in the medium to long term.By 2026,30%of new

66、apps will use AI to drive personalized adaptive user interfaces,up from under 5%today.Source:GartnerGartner predicts7 723Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Democratized Generative AIThe ability to create net new content(images,speech,text and more)and

67、 its widespread availability will democratize access to information and skills,making it one of the most disruptive trends of this decade8Democratized Generative AISource:GartnerUsersTechnologyGovernanceBusiness users will have ubiquitous access to knowledge and technical skills that wasnt possible

68、before,heralding a new wave of productivity.The confluence of cloud and open source will make generative AI more democratized in the future beyond the purview of large technology giants.This unfettered access to knowledge and skills must be underpinned by a strong focus on governance and responsible

69、 AI practices.Democratized Generative AINew Regulations and Self-GovernanceWorkforce ProductivityEvery Business Will Be an AI Business24Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Top Strategic Technology Trends 2024Democratized Generative AIWhy trending?Democ

70、ratizing access to generative AI across the organization offers the potential to automate a broad range of tasks,boosting productivity,reducing costs and offering new opportunities for growth.It has the ability to transform the way virtually all enterprises compete and do work.Democratization of inf

71、ormation and skills across a broad set of roles and business functions will follow.Vast sources of information both internal and external can be made accessible and available to business users via natural language conversational interfaces.How to get started Create a prioritized matrix of generative

72、 AI use cases based on technical feasibility and tangible business value,and clearly outline a time frame for piloting,deployment and production across these use cases.Employ a change management approach that prioritizes employee training and well-being by equipping them with the knowledge to use ge

73、nerative AI tools safely and confidently,while reassuring them on how these tools will be an assistant to them in automating routine tasks.Build a portfolio of quick wins and differentiating and transformational generative AI use cases that combine initiatives with hard ROI and those delivering bene

74、fits and competitive advantage that are difficult to initially quantify directly in financial terms.By 2026,more than 80%of enterprises will have used generative AI APIs,models and/or deployed generative AI-enabled applications in production environments,an increase from fewer than 5%today.Source:Ga

75、rtnerGartner predicts8 825Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Augmented Connected WorkforceA strategy to optimize the value delivered by human staff by establishing a connective tissue that optimizes use of intelligent technology,workforce analytics an

76、d skill augmentation to accelerate and scale talent building9ContextDecisions Standard WorkDigitalPhysicalGovernanceKnowledge CurationLearning and DevelopmentTalent Management and Organization DesignApplications,Mobile Devices,Wearables,Analytics,WorkflowConnected Through TechnologyA Framework for t

77、he Augmented Connected WorkerSource:Gartner26Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Top Strategic Technology Trends 2024Augmented Connected WorkforceWhy trending?This strategy accelerates new(digital)skills required for work across all job types.It provid

78、es the opportunity for digital tools to reduce time to competency for new hires.Smarter work will be made possible through advancements in workplace automation and AI,requiring the workforce to be increasingly able to manage complex issues.How to get started Prioritize time to competency for inexper

79、ienced workers who perform in highly complex environments quantify results such as faster onboarding.Create a cross-functional program consisting of leaders from IT,HR,sales,customer service and supply chain;as a group,decide which workforce segments to prioritize investment in and which outcomes to

80、 pursue.Design employee experiences that are augmented with intelligent technology.Create insights and guided recommendations that help employees accomplish what would otherwise be impossible within existing constraints of time and cognitive capacity.Through 2027,25%of CIOs will use augmented connec

81、ted workforce initiatives to reduce time to competency by 50%for key roles.Source:GartnerGartner predicts9 927Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Machine CustomersNonhuman economic actors that purchase goods and services in exchange for payment10Connec

82、ted machines are becoming smarterReceive MessagesMake PurchasesNegotiate for the Best DealShare ExperienceRequest Service5 Behaviors of Human and Machine CustomersSource:Gartner28Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client Top Strategic Technology Trends 2024M

83、achine CustomersWhy trending?For the first time in human history,companies will be able to make their own customers.By 2028,15 billion connected products will exist with the potential to behave as customers,with billions more to follow in the coming years.They will impact trillions of dollars in pur

84、chases by 2030 and eventually become more significant than the arrival of digital commerce.How to get started Create a Machine Customer Investigation team by enlisting senior representatives from strategy,IT,product development,sales,marketing,supply chain and service.Create one to three scenarios t

85、hat explore the market opportunities,such as the Internet-of-Things-enabled products that might arise in the situations/activities where customers use your products and services today.Start architecting the data sources and API platform needed to serve machine customers that should not or will not u

86、se your human-readable digital storefront.By 2028,machine customers will render 20%of human-readable digital storefronts obsolete.Source:GartnerGartner predicts10102929Next StepsMaking strategic technology decisions that drive business goals Top Strategic Technology Trends 2024Gartner for Informatio

87、n Technology Executives Follow Us on LinkedIn Become a Client 30Technology decisions to make in the next 3 yearsYour next steps will depend on which innovations are most likely to impact your ability to achieve business goals and how soon you can begin to adopt or plan to adopt them.The fictive exam

88、ple below illustrates the rollout of various innovations a CIO might plan to deliver on a stated business outcome.Accelerate digital and become more AI-drivenAI TRiSMDemocratized Generative AIAI-Augmented DevelopmentIntelligent ApplicationsNext 36 monthsSample business goal and timelineFor more on h

89、ow to make strategic technology decisions,see Gartner Strategic Planning Essentials for IT.Top Strategic Technology Trends 2024Gartner for Information Technology Executives Follow Us on LinkedIn Become a Client 31How does Gartner select the top strategic technology trends?Each year,Gartner selects t

90、op trends that are important strategically because they are expected to:Significantly impact or be impacted by a technologyRequire a response from C-suite executives responsible for digital and/or IT strategyDemand a response(either a decision to act or action itself)in the next 0-36 monthsGartner e

91、xpects these trends to create an imperative to act among at least 20%of our IT clients,making them broadly applicable to digital,IT and technology leaders and the strategic ambitions of many CEOs.Different trends will impact different organizations in different ways,so first evaluate which of these

92、trends present opportunities and risks to your organizations strategic direction.This will help you develop relevant roadmaps to enable reliable and sustainable business growth and outperform the competition.Top Strategic Technology Trends 2024Gartner for Information Technology Executives Follow Us

93、on LinkedIn Become a Client Explore these additional complimentary resources and tools for IT leaders:Actionable,objective insightAlready a client?Get access to even more resources in your client portal.Log InRoadmapThe IT Roadmap for Digital Business TransformationAvoid pitfalls and lead smart,effe

94、ctive digital transformations.Download RoadmapeBook2024 CIO AgendaDiscover the top priorities CIOs must address in 2024.Download eBookTemplateBuild an IT Strategic PlanTurn strategy into action with this one-page IT strategic planning template.Download TemplateToolGartner BuySmartConfidently manage

95、the technology life cycle.Request a Demo32What youll get:Access to 100+templates covering top technology markets Predefined,fully customizable checklists and requirements Collaboration features to support your teams workflow all in one place Standardized scoring to build confidence in your vendor se

96、lectionStreamline your teams path to better technology decisions fueled by industry-leading Gartner insights.Gartner BuySmartConfidently manage the technology life cycle Learn MoreDiscoverEvaluateSelectOptimize Clear step-by-step guidance Comprehensive assets to guide your actions Downloadable execu

97、tion tools A thoughtfully curated,self-service experienceThese thoughtfully curated,self-service tools provide step-by-step guidance on execution,complete with downloadable templates,case studies and quick lessons all within one unified experience.Gartner CIO Initiative AcceleratorsEach Initiative A

98、ccelerator offers.Learn MoreConnect With Us 2023 Gartner,Inc.All rights reserved.CM_GTS_2479900Get actionable,objective insight that drives smarter decisions and stronger performance on your mission-critical priorities.Contact us to become a client:U.S.:1 844 412 5323 International:+44(0)3308 188 834Become a ClientLearn more about Gartner for Information Technology Executives connected to the latest insights