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1、Designing a People-First Travel ProgramDesigning a People-First Travel Program040506090810DEI is gaining momentum,and its not going awayThe role of the travel managerNot sure how to keep your diverse workforce safe?Time for transformation5 steps to address risk head-onThe bottom Designing a People-F

2、irst Travel ProgramIts time to ask yourself if diversity,equity,and inclusion are a part of your travel policys vision.Creating diverse and inclusive workplaces is more than having a diverse workforce.Its seeking out opportunities for inclusion,promoting them,and implementing them in your day-to-day

3、 operations.That includes business travel policies,too.Globally weve seen an enormous amount of change in recent years,and as companies pivoted to find new ways of working,theyve also come to face new challenges and new obligations with environmental,social,and governance concerns(ESG).With climate

4、change,the Paris Agreement,and Net Zero in mind,the environmental pillar is probably the most easily understood,and the most talked about.But the social pillar,which includes employment equality,diversity,and inclusion,is crucial and necessary to a successful work environment.For many Millennials,an

5、d new generations entering the workforce,such as Gen Z,a companys DEI initiatives could be a make-or-break.Deloittes 2018 Millennial Survey showed that Millennials(who will make up 75%of the global workforce by 2025)are specifically looking for roles in businesses that prioritize DEI,believing that

6、working with people from varied backgrounds“will make a company smarter,richer,more creative and more successful.”Most Millennials also strongly believe that the inclusion of people of different ethnicities with different lived experiences in different cities and societies is the key to driving inno

7、vation.This includes the generation thats right on the heels of Millennials:Gen Z,who,according to Forbes,have“ethics,equity,diversity and inclusion as their motivation and their calling.”This includes the generation thats right on the heels of Millennials:Gen Z,who,according to Forbes,have“ethics,e

8、quity,diversity and inclusion as their motivation and their calling.”EMESE GRAHAM DIVERSITY,EQUITY,AND INCLUSION MANAGER FCTG,AMERICASDesigning a People-First Travel ProgramDEI is gaining momentum,and its not going away.In a new study by McKinsey&Company,it was shown that an inclusive culture is qui

9、ckly becoming a competitive advantage in terms of attracting and retaining top talent.Some key points are:47%increase in the likelihood that employees will stick with an organization if its inclusive 90%increase in the likelihood that employees will go out of their way to help a co-worker if they wo

10、rk in an inclusive organization 7x increase in the likelihood of employees saying their organization is high-performing if its inclusiveWhen its done right,flexible remote work and the move to hybrid workplaces can help companies become more diverse and inclusive.Flexible working removes barriers fo

11、r top applicants who are unable to relocate,have family and/or personal responsibilities,or disabilities,both physical and mental.Diversity in the workplace includes race,gender,ethnic group,age,religion,sexual orientation,and mental and physical disabilities.But its not just about improving inclusi

12、on and opportunities for everyone,its also about meeting an employees unique needs and preferences,including dealing with potential risks or challenges they face at work or on business trips.According to Emese Graham,Diversity,Equity,and Inclusion Manager at Flight Centre Travel Group,Americas,a gen

13、uinely inclusive travel policy accommodates everyones needs.Every single traveler is unique.An effective travel policy doesnt work regardless of differences,but because of them.It has built-in flexibility that makes travel easier and safer for Designing a People-First Travel ProgramThe role of the t

14、ravel managerYou cant create a diverse and inclusive environment if you dont first understand your travel program from the most important standpoint:your travelers.Its impossible to tackle the challenges if you dont know what challenges the different communities face.The best way to take on these is

15、sues is to leverage existing programs such as employee resource groups,or ERGs.These groups often have the best idea of what the needs of employees are,so their advice is critical when its time for a change.If you want to truly create an inclusive travel program,have conversations with those who tra

16、vel most frequently.Listen to their experiences and let that guide in the decision-making process.A well-designed travel policy can make business travel easy,productive,and safe.This can round out an attractive employment package and make it easier for HR to entice and retain loyal,engaged,top-perfo

17、rming employees.From the get-go,involve your HR team.Theyll help you to find out what employees are saying about DEI and how to implement that feedback,address any current shortcomings,and encourage employee engagement.They may also advise you on the best ways to approach conversations with workers

18、empathetically and legally.As the world around us keeps changing,its increasingly important to take a deep look at our vendor relationships to ensure we promote equality in travel.A recent Business Travel News survey found that close to a third of travel buyers consider diversity and racial equity i

19、ssues when creating itineraries.“We can all contribute to building a more equitable industry by being intentional about the businesses we choose to support.The time to strengthen partnerships with equity-deserving businesses is always now,”Graham says.123Listen to your peopleEngage with HRReimagine

20、your supplier relationshipsAs a travel manager,you have a duty-of-care responsibility.That means taking steps to mitigate the risks or challenges that individuals from different cultures,backgrounds,or identities might face when traveling for business.Aside from having people-centric policies,a trav

21、el manager also has a voice in selecting preferred vendors that embrace inclusivity so that employees feel comfortable engaging with them.So,what can you do if you want to transform your companys travel policy to align with your organizations DEI goals?Here are three ways you can get started right n

22、ow to ensure your travelers feel safe and supported when theyre on the Designing a People-First Travel ProgramWhen it comes to travelers,there are unique needs that companies must consider.These include factors such as race and ethnicity;gender identity and expression;age;sexual orientation;and acce

23、ssibility for travelers with disabilities.If you do your due diligence,you can create a robust travel program.Start with a travel risk assessment that helps you identify all the potential risks different travelers may face when visiting different countries.Your travel policy should consider the vari

24、ous geopolitical and socioeconomic differences,because unfortunately,in certain countries,belonging to a particular ethnic group,gender,or sexual orientation can increase the likelihood of being a victim of discrimination or violence.Here are some of the considerations for a risk assessment for trav

25、elers:Not sure how to keep your diverse workforce safe?LGBTQIA+travelersIn many parts of the world,same-sex relationships are still criminalized.ILGA World(Lesbian,Gay,Trans and Intersex Association)reports that there are at least 70 countries where these relationships are illegal.Most of these coun

26、tries are in Asia and the Middle East.Gender expression can also be a risk factor in some countries.If you dont dress according to the expectations of your assigned sex at birth,you can be arrested.Where travel managers come in:Create a travel policy that addresses risks and gives solutions so LGBTQ

27、IA+travelers can make informed decisions about how to stay safe while traveling.Educate travelers about local laws.Different countries offer different levels of protection,so what might be legal in one country might not be the case in another.Make sure theres someone in the company who understands t

28、hese issues,so travelers feel safe and supported without having to give their orientation if they dont feel comfortable doing Designing a People-First Travel ProgramWomen travelersSurveys by SAP Concur and Wakefield Research found that 77%of women have been harassed or mistreated while traveling.Wom

29、en are often seen as“easy targets”by criminals,which makes them more likely to be victims of petty crimes or assaults.Where travel managers come in:Research how womens roles are seen in the society of the country theyre visiting and let them know of customs and laws,such as the way they dress and ho

30、w they behave in public.Make sure theyre aware of safe taxi services,public transportation,self-driving options,and the appropriate protocols.Disabled travelersDisabilities and some medical conditions can affect the business travel experience,but that doesnt mean it has to stop disabled travelers fr

31、om traveling for business altogether.Where travel managers come in:Make reasonable changes to travel policies to ensure the comfort and safety of disabled travelers Flag exceptions to the travel policy in the travelers profile Arrange for pre-authorizations for travelers with disabilities Evaluate a

32、nd assess medical risks and facilities in destinationsRacial profilingTraveling for business as a person of color to international destinations may present challenges.Unfortunately,the concept of racial profiling is still very much a reality.Similarly,there are several religious minorities that are

33、subjected to a range of overlapping stereotypes,assumptions,and negative opinions on a regular basis.Where travel managers come in:Create a travel policy that addresses risks and provides solutions so travelers can make informed decisions about how to stay safe while traveling.Make sure there is som

34、eone in the company who understands these issues,so travelers feel safe and Designing a People-First Travel Program5 steps to address risk head-on12345Communicate to management the potential risks and duty of care responsibilities.Advise employees of the risks,precautions,and available resources.Mak

35、e sure inclusive services,accommodations,and other options are available for travelers.Create and test a response plan for dealing with incidents.Make it easy for travelers to communicate with your company about concerns or incidents.Take the following steps as a travel manager once youve completed

36、a risk assessment:Designing a People-First Travel ProgramTime for transformationGraham says these are some of the steps travel managers can take to address the needs and preferences of all employees in an organization:Give business travelers access to safe service providersResponsible travel starts

37、with careful research and due diligence.You want to be sure youre working with a TMC that does the work to assess destinations,transportation options and accommodations,so your travelers can make informed decisions and minimize risk.At FCM,we reduce the likelihood of incidents and give travelers pea

38、ce of mind that their well-being is a top priority due to our around-the-clock traveler support,up-to-date safety and risk notifications,and personalized,1-1 account management that takes your organizations(and travelers)seriously.Accommodate traveler preferences“Capturing each travelers unique need

39、s is key to ensuring a seamless trip for all,whether thats dietary restrictions,seatbelt extensions,or mobility aids,”Graham says.A TMC like FCM has partnerships with key enterprise hotel brands and airlines,which offers travelers a range of options to meet their needs.With travel partnerships like

40、this,its easier to provide travelers with variety and the freedom to choose how they travel and where they stay.Of course,these need to align with the companys travel policies.Companies need to be prepared to plan for the particular,not just the universal.Every aspect of the travel program needs to

41、be able to fit each of your travelers like a glove,from adaptable plans,experts on call,to technology that makes the journey seamless.Offer them advice before the tripMake sure your travelers have all the information they need before traveling to a new country or region.From local laws and cultural

42、differences,to knowing how to access health services,being well-prepared will help them have a safe and enjoyable trip.Travel updates and 24/7 supportMobile devices have revolutionized how we travel,and for travelers who may face unique challenges or situations along the way,this is a critical advan

43、tage.The FCM Platform was designed to provide travel managers and travelers with a wide range of content options,an intuitive user experience,up-to-date reporting,and 24-hour support.With the FCM Platforms mobile app,travelers can easily track their itineraries,get up-to-date information and travel

44、alerts,and even chat with a travel expert for assistance,all with a few screen taps.Because regardless of where theyre traveling or what group they identify with,travelers just want a hassle-free trip.Well provide them with the right tools and information at their fingertips,on top of 24/7 support w

45、hen they need Designing a People-First Travel ProgramThe bottom lineIf you want your employees to be happy and your company to do well,you should take the lead and address their specific needs in your travel policy.Employees are your companys most important asset,and it pays to make sure theyre take

46、n care of.When you get your policies right,you encourage compliance and usage of your booking tool.Travelers will appreciate that their safety and well-being are a priority for the company and will be more willing to book with preferred rates and suppliers.Plus,by tracking traveler bookings,you can

47、create comprehensive data reports that inform future decisions about spending,policies,traveler satisfaction,and more.Are you ready to include DEI into your duty of care strategy?Reach out to FCM today to find out how our team and tech can support you on your equity journey.FCM is a single global br

48、and providing a comprehensive range of corporate travel and expense management solutions.We have a presence in more than 95 countries and are regarded as one of the top five travel management companies in the world.FCM is responsible for the travel programs of some of the worlds most successful corp

49、orate brands.It has always been personalized service that sets FCM apart from the rest and we blend this with innovative technology and unrivalled access to content to drive the optimum performance of your travel program.Contact us today to find out how FCM can elevate the performance of your corporate travel FCM1033366745