美国运通公司（AMERICAN EXPRESS）2022年年度报告（英文版）（188页）.pdf

1、Annual Report2022iDEAR SHAREHOLDERS,American Express had an exceptional year in 2022,thanks to the dedication and ingenuity of our talented colleagues.Theirunwavering focus to deliver on our vision of providing the worlds best customer experience every day enabled us to continuebuilding long-lasting

2、 relationships and deepen engagement with our customers around the world.We entered the year with strong momentum,enabled by the strategic decisions we made to significantly invest in ourcolleagues,customers and brand,as well as pandemic recovery tailwinds.To build on that momentum,we introduced a n

3、ewgrowth plan in January 2022 with the aspiration to grow revenue and earnings over the long term at levels exceeding thealready strong growth rates we had delivered before the pandemic.In the first year of our growth plan,total revenues net of interest expense grew 25%to reach a company record of$5

4、2.9billion,and we produced EPS of$9.85,both exceeding the guidance we set at the start of the year of 18%to 20%revenuegrowth and EPS of$9.25 to$9.65 for 2022.As we entered 2023 with continued momentum across our businesses,American Express is a stronger company today thanbefore the pandemic,and I re

5、main confident that we have the right strategy and the right team in place to pursue our long-term growth aspirations.In reflecting on our teams outstanding performance,our success comes down to three important assets:our differentiatedbusiness model,our talented colleagues who power that model,and

6、our global premium customer base who are at the centerof everything we do.O Ou ur r D Di if ff fe er re en nt ti ia at te ed d B Bu us si in ne es ss s MMo od de el l a an nd d F Fr ra amme ew wo or rk k f fo or r WWi in nn ni in ng gOur business model is unique in the payments industry and provides