Salesforce：2023年IT行业现状报告（第三版）（英文版）（34页）.pdf

1、SALESFORCE RESEARCH2STATE OF IT,3RD EDITIONSALESFORCE RESEARCHExecutive LetterThe last few years have been difficult for all businesses with the challenges posed by the pandemic and the decline in economic conditions.However,that has not changed the ask of IT departments to do more with less,save on

2、 IT costs,deploy faster,deliver better employee and customer experiences,and increase focus on enterprise productivity and efficiency.This is why its never been a more difficult or rewarding time to be an IT leader.Tasked with delivering innovation,turning data into action,and rising to meet increas

3、ing security threats,business has never asked more of technology and its leaders.With stakes as high as they are,its more important than ever for CIOs and IT leaders to drive toward operational efficiency and process excellence.This years State of IT report set out to understand the mindset,top prio

4、rities,and pain points from thousands of IT leaders across the globe.So,what did we learn?We discovered that as their business and customers evolve,so too must their strategy,and that IT is at the forefront of this evolution.Customer and employee expectations have never been more reliant on the reco

5、nciliation and harmonization of data but data siloes remain a challenge.We also learned that AI and automation are paramount in propelling innovation,and investing in security remains a priority despite economic headwinds.I hope this years report will be a welcome resource as you navigate the change

6、s in your business landscape and IT functions,helping you meet and exceed business priorities and achieve success.Juan PerezChief Information OfficerSalesforce Juan PerezSALESFORCE RESEARCH3STATE OF IT,3RD EDITIONContentsWhat Youll Find in This Report.04Executive Summary.05Chapter 1:IT Recalibrates