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IBM:2023企业生成式人工智能市场现状研究报告(英文版)(20页).pdf

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1、Enterprise generative AIState of the marketIBM Institute for Business Value|Trending InsightHarnessing the power of generative AIThe generative AI debate is often reduced to extremes.As enthusiasts and skeptics struggle to control the conversation,the middle ground often gets lost.And thats a big pr

2、oblem for business leaders,who need to base their approach to AI on cold,hard facts and strategic relevancenot hubris and hyperbole.To offer a more sober assessment,the IBM Institute for Business Value(IBM IBV),in partnership with Oxford Economics,surveyed almost 400 executives across the US,Austral

3、ia,Germany,India,Singapore,and the UK in May 2023.At the same time,we also surveyed 200 CEOs in the US.We asked business leaders about their plans for adopting generative AI,benefits they expect to see,and barriers holding them back.We found that,surrounded by the continued hype,executives are indee

4、d embracing generative AIbut with caution.The average ROI of generative AI projects is edging up,with execs telling us they expect it to exceed 10%by 2025,continuing a rising trend of surpassing their cost of capital with AI.1 As a result,enterprises are planning to boost generative AI adoption over

5、 the next two years.While only 23%of executives say their organization piloted,implemented,operated,or optimized generative AI in 2022,that figure is expected to rise to 62%by 2024(see Figure 1).Executives know they need generative AIbut theres a gap between awareness and the ability to deliver valu

6、e at scale.FIGURE 1Generative AI comes of age Execs expect adoption to nearly triple between 2022 and 202420222023(E)2024(E)Considering and evaluating Piloting,implementing,operating,and optimizingNot considering23%15%1%162%4%54%42%62%37%This rapid uptick is partially fueled by familiarity:Leaders t

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根据报告的内容,本文主要讨论了企业如何利用生成式AI(Generative AI)来创造商业价值。文章指出,尽管生成式AI技术在市场上存在争议,但企业领导者需要基于事实和战略相关性来制定AI策略,而不是基于自负和夸张。 文章通过调查了近400名来自美国、澳大利亚、德国、印度、新加坡和英国的执行主管,以及200名美国CEO,发现尽管存在炒作,但企业确实在谨慎地拥抱生成式AI。调查显示,企业计划在未来两年内提高生成式AI的采用率。 文章还指出,企业领导者已经明确了三个关键的优先领域:信息安全、客户服务和研发。然而,尽管CEO们认为他们的团队有成功的技能,但其他高管并不完全同意。 为了加速生成式AI的采用,企业领导者需要关注三个领域:组织与技能、数据与平台、风险与治理。此外,企业还需要技术熟练的商业领导者来推动变革,而不仅仅是提高运营效率。 总的来说,生成式AI预计将增强比它取代的员工更多,但并非所有职能都面临同等影响。例如,27%的执行主管预计将在营销和客户服务中用生成式AI取代员工,但只有3%的执行主管在采购中这样认为。
企业如何利用生成式AI实现业务增长? 生成式AI在哪些领域具有最大的应用潜力? 如何确保生成式AI在企业中的应用符合伦理和法规要求?
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