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1、A Guide to Modern Digital Service Management With AIOPsTable of contentsThe new digital normal.3Challenges.4Operational challenges.4Organizational consequences.5Splunk for digital service management.6Requirements.7Benefits.10Seven steps to successful digital service management.11Six practical applic

2、ations of modern digital services.13Healthcare.13Telecommunications and media.14Manufacturing and supply chain .15Financial services.16Retail and e-commerce .17Public sector.18A Guide to Modern Digital Service Management With AIOPs|Splunk3The new digital normalThink of Netflix without its vast libra

3、ry of on-demand content.Imagine Target,devoid of the shiny red registers that line the front wall of each store.You cant.Across every industry,organizations are no longer separate from the digital systems that keep the credits rolling and shelves stocked.Yet at the same time,many leaders believe the

4、res never been a more unpredictable time in modern history and that the threats to those digital systems have never been greater.To stay resilient against disruptions and unpredictable events,organizations have embraced a digital service mindset to keep their systems secure and reliable,and effectiv

5、ely deliver the experiences their stakeholders want and expect.A digital service is an online function or capability that fulfills a need for a customer,a digital partner,citizen or internal consumer.Common digital services include centralized inventories,customer account management and payment proc

6、essing.Organizations are digitizing their most mission-critical services,whether by engaging customers online via e-commerce,offering distance learning,delivering medical care through telemedicine services or operating a complex supply chain with enterprise resource planning(ERP)systems.To deliver m