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德勤:集成数字健康工具助力提升整体消费者体验(英文版)(24页).pdf

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1、Integrating digital health tools to help improve the whole consumer experienceDigital health integration can both advance health care and address consumers needs before,within,and beyond health system walls.A report from the Deloitte Center for Health Solutions and the Scottsdale InstituteBetter hea

2、lth care starts with better insightThe Deloitte Center for Health Solutions,part of Deloitte LLPs Life Sciences and Health Care practice,delves deeply into issues that matter.Tackling the tough questions around innovation,equity,and quality of care.Delivering thought leadership based on rigorous pro

3、prietary research.And generating insights based on factall to help you determine the best path forward and lead in the future of equitable health.For the latest in comprehensive,proprietary research from the center,visit:http:/ ahead of key issues in health care with fact-based and insightful person

4、al perspectives.Read the Health Forward blog at:https:/ Scottsdale Institute The Scottsdale Institute(SI)is a not-for-profit membership organization of more than 60 prominent,advanced,not-for-profit health systems,and academic medical centers whose mission is to improve health care quality,efficienc

5、y,and personal experience through IT-enabled transformation.Our North Star is thought leadership guided by SIs Three Pillars of Collaboration,Education,and Networking.We convene intimate,informal,and collegial forums for senior health care executives,including but not limited to CEOs,CMOs,CIOs,CMIOs

6、,and CNIOs,to share knowledge,best practices,and lessons learned.Our goal:Gather the right people to discuss the right topics at the right moment.For more information about Scottsdale Institute,visit www.scottsdaleinstitute.orgExecutive summary 2Digital technologies are important enablers as health

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本文主要讨论了数字健康工具如何帮助改善整个消费者体验。主要观点包括: 1. 健康系统正在越来越多地采用数字技术来更好地满足消费者的健康和福祉需求。四分之三的受访高管表示,他们的组织正在重新思考商业模式,从以治疗为基础转向关注维护消费者的健康和福祉。 2. 健康系统的数字产品可能无法充分满足消费者在设施外的需求。目前,健康系统似乎在“墙内”(设施内的访问和护理)满足消费者的需求方面做得很好,但在“墙前”(预防性和福祉需求)和“墙后”(持续护理需求)方面可能做得不够。 3. 健康系统认为重新调整商业模式、管理劳动力以及改进工作流程是更好地整合满足消费者需求的数字技术的关键。 4. 健康系统正在从以治疗为基础转向关注维护消费者的健康和福祉,数字技术是这一转变的关键推动力。
数字健康整合如何帮助改善消费者体验? 健康系统如何通过数字技术满足消费者需求? 健康系统如何利用数字技术实现持续、无缝的消费者互动?
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