1、ReportCDO Insights 2026Data governance and the trust paradox of data and AI literacy take center CDO Insights 2026:Data governance and the trust paradox of data and AI literacy take center stage2ContentsExecutive Summary 3Key Findings 4Making Room for AI 5-Spotlight:Organizations Eye Customer Experi
2、ence Enhancements with AI 6Taking AI from Pilot to Production 7-Spotlight:Improvements to Data and Resources Are Aiding GenAI Success 8The Need to Temper Employee Trust 9Governing AI for Confidence in Responsible Use 10Data Management Investments 12Vendor Support 13Conclusion 14About Wakefield Resea
3、rch 15Methodology Notes 15About Informatica 16About Salesforce 16About Deloitte CDO Insights 2026:Data governance and the trust paradox of data and AI literacy take center stage3Executive SummaryThe moment has come:AI has transitioned from experimental technology to a strategic,transformational impe
4、rative.Now comes the hard part.With organizations exploring use cases and steering initiatives toward production,many are discovering that the growing,widespread use of AI at their companies is exposing infrastructure and governance gaps as well as shortfalls in employees data literacy and AI litera
5、cy.The enthusiasm around AI is being tempered by the realization that there are high-stakes challenges ahead that need to be addressed if ongoing and future AI initiatives are to continue finding success.Many are embracing the mindset that going all-in on AI is the only way to make it work.AI adopti
6、on has reached a tipping point at companies,with 69%having incorporated generative AI(GenAI)into their business practices and another 25%expecting to do so in the next 12 months,according to a survey of 600 data leaders(CDOs,CDAOs and CAOs)from companies with$500M+in revenue across the U.S.,UK/EU an
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