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德勤:2025协作自动化的崛起:自主式AI智能体如何重塑业务流程研究报告(英文版)(17页).pdf

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1、The rise of collaborative automation How autonomous AI agents are redefining business processes July 2025About the Deloitte AI InstituteThe Deloitte AI InstituteTM helps organizations connect the different dimensions of a robust,highly dynamic and rapidly evolving AI ecosystem.The Institute leadscon

2、versations on applied AI innovation across industries and offers cutting-edge insights,all to promote human-machine collaboration in the“Age of With.”The Deloitte AI Institute aims to promote a dialogue and development of artificialintelligence,stimulate innovation,and examine both challenges to AI

3、implementationand ways to address them.The Institute collaborates with an ecosystem composed of academic research groups,startups,entrepreneurs,innovators,mature AI product leaders and AI visionaries to explore key areas of artificial intelligence including risks,policies,ethics,future of work and t

4、alent,and applied AI use cases.Combined with Deloittes deep knowledge and experience in artificial intelligence applications,the Institute helps make sense of this complex ecosystem,and as a result delivers impactful perspectives to help organizations succeed by making informed AI decisions.No matte

5、r what stage of the AI journey youre in,whether youre a board member or a C-suite leader driving strategy for your organization or a hands-on data scientist bringing an AI strategy to life,the Institute can help you learn more about how organizations across the world are leveraging AI for a competit

6、ive advantage.Visit us at the Deloitte AI Institute to access the full body of our work,subscribe to our podcasts and newsletter,and join us at our meetups and live events.Lets explore the future of AI rise of collaborative automation|How autonomous AI agents are redefining business processes2 2The

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1. **AI agents重塑自动化**:AI agent通过理解上下文、动态学习和自主决策,解决了传统RPA(机器人流程自动化)在处理非结构化数据、动态条件及复杂决策时的局限性,推动“协作自动化”兴起。 2. **RPA与AI agent协同增效**:RPA负责结构化任务(如数据录入),AI agent处理语言依赖任务(如解析非结构化文本),结合后可减少人工干预,提升效率与适应性。 3. **行业应用与未来趋势**:当前21%的全球C-suite领导者已将GenAI应用于组织转型;未来AI agent将向多智能体协作、自主决策演进,逐步替代传统RPA的固定逻辑。 4. **企业转型建议**:分阶段推进,短期用AI agent增强RPA,中长期过渡至智能体系统,平衡成本与灵活性。
AI agents如何革新业务流程? RPA与AI agents如何协同增效? 企业如何布局智能自动化?
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