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埃森哲:如何打造出行即服务(MaaS)服务业务(中译版)(11页).pdf

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1、MOBILITY-AS-A-SERVICE(MAAS):EMBRACING THE NEXT GENERATION OF MOBILITY SOLUTIONS2 2 ABThe sharing economy has given rise to a growing variety of mobility solutions,including car sharing,bike sharing,and Internet ride hailing.However,these mobility services are isolated from each other;customers switc

2、h from one to the other as they travel to diferent locations.How to provide customers with one-stop shop mobility services,that is,mobility services that are seamlessly integrated.Mobility-as-a-Service(MaaS)is a consumer-centric model in which various forms of transport services(e.g.,public transpor

3、t and car sharing)are integrated into a single mobility service that is accessible on demand.Mobility-as-a-Service(MaaS)integrates diferent means of transport and enables access through a single application,thereby meeting users demand for customized,one-stop mobility services.MaaS caters to custome

4、rs diverse mobility needs by integrating public transit systems(e.g.,subways and public buses),commercial transport services(e.g.,car sharing,specialized cars,and car rentals),and private transport services(e.g.,private cars and bikes).At the same time,the MaaS platform integrates real information,t

5、ravel itineraries,ticketing,and a package of other services to ensure one-stop mobility experience(see Figure 1).Figure 1:The MaaS Concept3 Consolidation of transportation methodsConsolidation of functionsInformationTrip planningTicketing and paymentService packagePublic transitShared mobilityPrivat

6、e mobilityMaaSWhat is MaaS?-The MaaS Concept and Its BenefitsSince the worlds first MaaS platform came into being in 2015,the MaaS concept has been gaining acceptance worldwide.As of 2019,the number of platforms had reached more than 100,which were distributed in the United States,Europe,China,Japan

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Mobility-as-a-Service (MaaS) 是一种以消费者为中心的模式,它将各种交通服务(如公共交通和共享出行)整合到一个平台上,以实现随时随地的按需服务。自2015年世界上第一个MaaS平台成立以来,这一概念在全球范围内得到了越来越多的认可。到2019年,全球已有超过100个MaaS平台,分布在美国、欧洲、中国、日本、新加坡等地。MaaS平台通过整合实时信息、行程规划、票务和一系列其他服务,为用户提供一站式出行体验。 然而,MaaS市场目前尚处于起步阶段,其商业模式尚不清晰,参与者尚未实现盈利。MaaS平台需要考虑以下五个关键因素:地理位置、目标客户、功能、收入模式和地理分布。此外,MaaS平台需要具备技术能力和数据分析能力,以实现服务的无缝整合和提供个性化的出行解决方案。 MaaS平台的成功运营取决于两个关键能力:前端用户界面和用户体验设计,以及后端数据挖掘和集成能力。同时,为了保护客户数据的安全,防止信息泄露,平台需要优先考虑数据安全问题。 MaaS平台还具有巨大的商业价值。通过将用户和各种移动服务聚集在一起,MaaS平台正在改变人们的出行偏好和体验。此外,MaaS平台积累的大量数据为创新商业模式和拓展业务提供了巨大的机会。
"MaaS如何改变我们的出行方式?" "如何利用MaaS平台创造额外利润?" "MaaS在未来出行领域将扮演什么角色?"
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