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1、WHITE PAPERAre Insurers Moving with Changing Times and Tastes?The 2022 State of the UK Insurance Customer Attitudes StudyFor the third year running,Guidewire is publishing its survey of consumer attitudes towards insurers and general insurance products.Guidewire commissioned the market research agen

2、cy Censuswide to survey a representative sample of 1,008 UK insurance customers aged 18 to 55+in May 2022.The aim of the survey is to provide the latest insights into how UK insurance customers view insurers as well as insurance products and services.While the primary focus of this report is on the

3、UK results,it is worth noting that Guidewire commissioned simultaneous parallel reports in France,Germany,and Spain.ARE INSURERS MOVING WITH CHANGING TIMES AND TASTES?THE 2022 STATE OF THE UK INSURANCE CUSTOMER ATTITUDES STUDY2Will the cost-of-living crunch lead to cancelled insurance coverage?The c

4、ost-of-living crisis is clearly a major concern,with more than four in five(86%)of those surveyed saying that they were worried about it.While consumers are legally required to hold insurance coverage for certain risks or activities,such as driving,other insurance is not obligatory,such as home cont

5、ents insurance.Are people thinking of cutting back on insurance costs and leaving themselves exposed to potential risk to free up money for other things?Q6.How worried,if at all,are you about the rising cost of living e.g.higher energy bills,rise in food and other prices?It seems that a sizeable num

6、ber of people would consider cutting their spending on insurance in the face of the increased cost of living.Nearly half(47%)answered that they were likely to do so,with nearly one in six of those people(16%)saying that they were very likely to reduce spending on insurance.Q7.With the significant in