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1、DIGITAL WORKPLACE SERVICES TRANSFORMING TOWARD A HUMAN-CENTRIC EXPERIENCE 2|DIGITAL WORKPLACE SERVICES TRANSFORMING TOWARD A HUMAN-CENTRIC EXPERIENCE External Document 2022 Infosys LimitedContentsDIGITAL WORKPLACE SERVICES TRANSFORMING TOWARD A HUMAN-CENTRIC EXPERIENCE|3External Document 2022 Infosy

2、s LimitedDigital collaboration 9Device infrastructure and life cycle management 11Workplace security and user privacy 13Employee experience 15Unified communications and contact center as a service 17Connected workspaces 19Service desk 21Digital learning 23Advisory council and contributors 26Through

3、the telescope of work,workspace,and workforce,flexibility around how,where,and when work happens is no longer a differentiator the office environment is outmoded.Remote working was a temporary solution during the pandemic,but it has changed the world of work for always.Todays choice of enterprises t

4、o go hybrid will define the future of work.4|DIGITAL WORKPLACE SERVICES TRANSFORMING TOWARD A HUMAN-CENTRIC EXPERIENCE External Document 2022 Infosys LimitedDIGITAL WORKPLACE SERVICES TRANSFORMING TOWARD A HUMAN-CENTRIC EXPERIENCE|5External Document 2022 Infosys LimitedPriorities of the workforce ha

5、ve drastically changed in the past two years.Hybrid or remote working is the most obvious move.Organizations now strive to provide a human-centric experience to their employees.Evidently,theres a shift from service level agreements(SLAs)to experience level agreements(XLAs)and managing experience acr

6、oss the hire-to-retire journey.Firms leverage digital tools to measure and improve performance and employee experience.They optimally utilize workplace analytics to derive insights for enhanced employee experience.To discover more about the future of work,Infosys Knowledge Institute surveyed 2,500 s