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波士顿咨询:2022澳大利亚消费者信心指数报告(英文版)(14页).pdf

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1、 2022 Boston Consulting Group1 2022 Boston Consulting Group2The Australian Consumer Sentiment Snapshot series shares insights from a BCG consumer surveyundertaken with our coding and sampling partner,Dynata.The survey aims to uncover how consumerperceptions,attitudes and spending behaviors are impac

2、ted by the evolving COVID-19 and inflationaryenvironment.This snapshot presents insights from Round 6 of the survey,gathered from 2 Novemberto 8 November 2022.We have drawn comparisons with research completed in previous rounds andother countries.With uncertain economic conditions and the aer-effect

3、s of the pandemic,consumer behaviorand sentiment continue to evolve rapidly.We are seeing 7 trends emerge from the inflationaryenvironment and receding COVID-19 impact:1.Consumers concerns are high aer a brief period of post-COVID-19reliefTwo years aer the onset of the pandemic,inflation has become

4、one of the main concerns forthe global economy.Prices are at a record high in the UK and Europe because of inflation andRussia-Ukraine conflicts.This has led to the highest level of concerns about macro and microeconomic factors we have seen in all survey rounds.Most consumers across the countriessu

5、rveyed,including Australia,think there will be an economic recession and that inflation ishere to stay.See Exhibit 1.Consumers concerns are high aer a brief period of post-COVID-19 relief1.Consumers are earning and saving less,yet spending more,primarily due to inflation butalso because of pent-up d

6、emand2.Confidence in job security and the receding impact of COVID-19 are supportingconsumers in this inflationary environment3.Six patterns of spending are emerging as consumers reset their category spending for thenext 6 monthsinflation driven,pent-up demand,no sacrifice,dip in volume,dealhunting,

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根据报告的内容,本文主要概括了澳大利亚消费者情绪快照系列报告的第六轮调查结果,该调查由BCG与Dynata合作进行,旨在揭示消费者对不断变化的COVID-19和通货膨胀环境的看法、态度和消费行为。主要内容包括: 1. 消费者对宏观和微观经济因素的担忧达到历史新高,主要由于通货膨胀和俄乌冲突导致价格飙升。 2. 尽管收入和储蓄减少,但消费者支出增加,主要由于通货膨胀和积压需求。 3. 就业安全和COVID-19影响减弱为消费者在通货膨胀环境中提供支持。 4. 消费者在未来六个月将调整支出,分为六种模式:通货膨胀驱动、积压需求、无牺牲、减少购买量、寻找优惠和替代品。 5. 数字和在线购物持续增长,但消费者也计划更多地在实体店购物,不同人群的渠道偏好不同。 6. 休闲旅游不仅由积压需求推动,还由持续的旅游意愿推动,邮轮和长途国际航班将增加。 7. 气候和可持续性是消费者最关注的三大问题之一,但消费者需要更多支持来做出可持续购买。 总体而言,报告揭示了消费者在通货膨胀和COVID-19影响减弱的环境中的行为和态度变化,为企业和政策制定者提供了宝贵的洞察。
消费者信心如何影响消费行为? 通胀环境下,消费者如何调整支出? 可持续性如何影响消费者选择?
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