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1、Next-gen collections contact strategyCornerstone for driving collections in changing market environment Mayank Jha,Abhishek Maheshwari,Vyom JainNovember 2022Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest oppo

2、rtunities.BCG was the pioneer in business strategy when it was founded in 1963.Today,we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholdersempowering organizations to grow,build sustainable competitive advantage,and drive positive societal impact.Our

3、 diverse,global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change.BCG delivers solutions through leading-edge management consulting,technology and design,and corporate and digital ventures.We work in a uniquely collaborative

4、model across the firm and throughout all levels of the client organization,fueled by the goal of helping our clients thrive and enabling them to make the world a better place.For information or permission to reprint,please contact BCG at To find the latest BCG content and register to receive e-alert

5、s on this topic or others,please visit .Follow Boston Consulting Group on Facebook,Instagram and Twitter.Boston Consulting Group 2022.All rights reserved.11/22Credit costsReduced slippages across all stages15-20%LowerCollection costs Enabled by digital and tech-led operating model20-25%LowerCustomer

6、 experience Personalized interactions focused on building relationshipsBetter RoEWith lower credit costs,collections costsRegulatory Compliance Driven by empowered agents driving empathetic and effective conversations1.5-2%HigherNext-gen collections contact strategy can deliver true competitive adva