利用 Oracle Fusion Service 中的嵌入式 AI 实现 Oracle 支持现代化 [THR3115].pdf

1、 Modernizing Oracle Support with Embedded AI in Oracle Fusion ServiceMaz SongerwalaSenior Vice PresidentApplications Service ExcellenceOracle AI runs Oracle more efficiently Leveraging 150+embedded AI features across our operations to deliver better experiences for our customers,partners,employees,a

2、nd candidates.Saving teams thousands of hours annually,boosting productivity,and lowering costsExpediting business cycles while improving quality of decision making and enabling greater agilityCopyright 2025,Oracle and/or its affiliates2Reinforcing risk management and governanceDriving higher growth

3、 and improved margins,positioning our business for sustained competitiveness and long-terms shareholder valueOracle SaaS|Applications Service ExcellenceFast Facts3Copyright 2025,Oracle and/or its affiliates|Confidential:Internal/Restricted/Highly RestrictedSR Volume(annual)CustomersProducts(ERP|HCM|

4、SCM|CX)Knowledge ArticlesSupport Staff1,500550k11k+78.5k200+Business Drivers of Digital TransformationCustomer ExperienceExceed customer expectations with seamless,personalized,and omni-channel experiencesOperational EfficiencyAutomate processes,minimize manual work,and streamline workflows for grea

5、ter efficiencyInnovation and AgilityAccelerate development and deployment of new services to sustain competitive advantage4Copyright 2025,Oracle and/or its affiliates|Confidential:Internal/Restricted/Highly RestrictedOur Approach to Change ManagementClear CommunicationArticulate why change is needed

6、,where we are headed,and how we will get there Process RedesignOptimize processes and user-centric design as business needs and capabilities evolveChange Culture MindsetRobust training+engagement,with ongoing feedback channels to address challenges5Copyright 2025,Oracle and/or its affiliates|Confide