1、How IT leaders are taking chargeacross the enterpriseImpact AIAN INNOVATION ROADMAP FOR IT 2024 ServiceNow,Inc.All Rights Reserved.Confidential.2The new IT leadership agenda 03 The new remit and role for IT 05 CONTENTS What Pacesetters do differently 11 Planning for the future 15 AN INNOVATION ROADM

2、AP FOR IT 2024 ServiceNow,Inc.All Rights Reserved.3 THE NEW IT LEADERSHIP AGENDA AI has created a moment of truth for IT leaders.CIOs and other tech leaders are becoming“chief everything officers,”responsible for whatever tech touches.They are expanding their attention beyond their traditional respo

3、nsibilities and working closely with colleagues across the org to usher in a new era of AI-enabled business transformation.IT leaders are increasingly tasked with putting technology at the core of business strategy,taking on a wider role,leading the next wave of digital transformation,leveraging AI

4、for the benefit of the business,and aligning IT operations with business goalsall while helping to revolutionize the way people work.Yet some IT leaders arent just surviving in this challenging environment;theyre excelling.To learn what theyre doing so well and how their peers can benefit,we paired

5、up with longtime research partner ThoughtLab to survey 500 global IT leaders and their direct reports.We identified their challenges and what top performerswhom we call Pacesetters,roughly a quarter of the total cohortare doing differently.Pacesetters are meeting these challenges head on by being re

6、sponsible for more areas of the business than peers.In fact,we identified respondents as Pacesetters if they contributed to seven or more areas of their organizations performance,such as cost savings,revenue growth,profitability,customer engagement,and shareholder value.Additionally,Pacesetters are