Salesforce（CRM）2017年年度报告「NYSE」.pdf

1、2017ANNUAL REPORT55589.indd 14/24/17 3:19 PM$8.4 billion FY17 Revenue,up 26%year-over-year.$5.5 billion Deferred Revenue,up 29%year-over-year.$14.5 billion Billed and Unbilled Deferred Revenue,1 up 28%year-over-year.$2.2 billion Full year Operating Cash Flow,up 29%year-over-year.25,000+Employees 90%

2、of the“Fortune 100”run at least one app from the AppExchange.2 million+Hours contributed to the community since inception.FY17HIGHLIGHTSTrailblazers create experiences that put customers at the center of everything.They learn from insights,innovate constantly,build trust into every touchpoint,and pr

3、edict what customers want before they even ask.Thanks to you,FY2017 was another record-breaking year for Salesforce.We look forward to blazing even more new trails together in the year to come.“Unbilled Deferred Revenue”represents business that is contracted but unbilled and off the balance sheet.55

4、589.indd 24/24/17 3:19 PMSalesforce delivered another exceptional year of growth and customer success.We reached nearly$8.4 billion in annual revenue,achieving that milestone faster than any other enterprise software company.No other enterprise software company of our size and scale is growing at th

5、is pace,and weve continued to balance this top line growth with improvement in non-GAAP operating margin.For fiscal 2018,we expect to surpass$10 billion in revenue,on our path to$20 billion.When we started the company in 1999,we had a vision that businesses would move to the cloud and subscription-b

6、ased services.Salesforce led the industry as the first to bring cloud,social and then mobile to CRM.Now,with our Einstein AI services,were once again leading companies into the future.Einstein brings artificial intelligence to the worlds#1 CRM and millions of Salesforce users,across sales,service,ma