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Rackspace&戴尔科技:2024年全球IT行业展望报告(英文版)(23页).pdf

1、White paperThe 2024 IT Outlook ReportInsights and predictions for AI,IT strategy,hiring andsustainability.Introduction and keyfindingsAs we approach 2024,its clear that the IT landscape is being reshaped by internal and external forces that include artificial intelligence(AI),strategies,investment t

2、rends,hiring challenges and commitments to sustainability.To provide an analytical overview of these evolving IT trends,Rackspace Technology commissioned The 2024 IT Outlook Report in partnership with Dell Technologies and VMware.In this report,we share the findings from our polling of 1,420 IT prof

3、essionals worldwide and across multiple industry verticals.Respondents to our survey work in a diverse range of industry verticals,including financial services,pharmaceuticals,manufacturing,retail,entertainment,hospitality,travel,government and healthcare in the Americas,Europe and Asia.By seeking i

4、nput from such a diverse swath of the IT world,we aim to provide a clear projection of the next wave of technological innovation and its impact on business strategy.Grounded in the latest research and expert analysis,this report is an essential guide for leaders and organizations aiming to stay ahea

5、d in a future increasingly defined by IT.Our survey data shows the growing optimism for and reliance on AI.Diving deeper into investment trends,we observe that companies are recalibrating their investment portfolios and prioritizing edge computing and public and private clouds.Notably,companies are

6、refocusing their budgets on application modernization and cloud migration,while curtailing investments in infrastructure hardware and servers.In 2024,expectations and reality are converging for AI.While AI has significantly accelerated innovation and enhanced decision-making processes,the anticipate

7、d productivity gains and sales increases have not always materialized.Our research explores AI use case traction,challenges in measuring the return on investment(ROI),and the nascent but critical AI governance domain.Table of contentsIntroduction and keyfindings 1Business and IT strategy 3The state

8、of AI in 2024 6Cloud utilization 10The talent landscape and hiring challenges 13Organizations IT labor costs 15Sustainability and ESGconcerns 16Navigating 2024s shifting technologylandscape 19About Dell Technologies 20About VMware 20About Rackspace Technology 20Appendix:methodology and audience prof

9、ile 211The 2024 IT Outlook ReportIn cloud utilization,a shift toward private cloud infrastructure is unmistakable,while organizations grapple with cloud migration complexities,limited resources and security concerns.A comparative analysis of the ROI from private versus public clouds reveals a growin

10、g inclination toward hybrid cloud solutions.They combine the scalability and cost-effectiveness of public clouds with the enhanced security and control of private clouds,offering a flexible and optimized approach for meeting diverse business needs.The talent gap presents its own set of challenges,pa

11、rticularly in the AI and technology sectors.Organizations are wrestling with the difficulties of recruiting skilled professionals in a market where demand outpaces expertise.This report explores strategies to address these gaps,emphasizing the importance of upskilling and smart technology options fo

12、r broadening the talent pool.Finally,we look at the intersection of IT and Environmental,Social and Governance(ESG)concerns.The technology sectors role in achieving sustainability goals is under scrutiny,with a focus on the importance of integrating sustainable practices into the core of IT strategi

13、es,rather than viewing them as mere compliance obligations.The 2024 IT Outlook Report aims to serve as a compass for helping you navigate the trends and technologies that are likely to impact IT organizations in the coming months.2The 2024 IT Outlook ReportBusiness and IT strategyAccording to the gl

14、obal IT decision-makers we polled,the most impactful positive changes in the next 12 months are likely to be the growth of AI,increased regulation and talent acquisition.While AI,and in particular generative AI,has garnered a lot of buzz,so too have concerns related to its ethical use,specifically w

15、hen it comes to intellectual property,data and privacy.Thorough and clear regulation could provide the guardrails to help guide AI going forward.Impact of overall business landscape/market environment(part 1)What major business trend in the next year will most positively impact you?65%Pervasive AI56

16、%Increase in regulation51%Hiring talent47%Capital constraints42%Cybersecurity and data privacy39%Deglobalization and increasing fluidity of regional alliancesConversely,the most impactful negative changes expected over the next 12 months include economic uncertainty,job displacement and political po

17、larization.Given the global landscape,marked by multiple conflicts and the aftermath of pandemic disruptions,its understandable that theres a general feeling of economic uncertainty in many industries.Impact of overall business landscape/market environment(part 2)What major business trend in the nex

18、t year will most negatively impact you?58%Economic uncertainty54%Job displacement51%Political polarization46%Volatile market conditions43%Energy and resource scarcity39%High inflation and interest ratesThere will be continued focus on technology investments Despite the perceived landscape challenges

19、,organizations still place a high value on technology,with 50%saying AI will be important over the next 12 months.Technologies of importance to organization over next yearWhich technologies will your firm prioritize in the next 12 months?50%AI46%5G42%Cloud computing38%Digital workspaces34%Machine le

20、arning31%High performance computing28%Robotics22%Virtual cloud networks20%Blockchain18%IoT and wireless technologyLooking at the survey data,companies plan to prioritize investments in private cloud and edge computing over the next 12 months.This move to edge computing is not surprising,since proces

21、sing data near the source enables AI and machine learning for tasks such as preventative maintenance.This powerful benefit will likely continue driving investments in edge computing.3The 2024 IT Outlook ReportIT infrastructure currently and in 12 months timeHow is your IT infrastructure currently st

22、ructured,and what changes do you expect in the next 12 months?Current12 months time26%30%Edge computing25%25%Public cloud21%25%Private cloud10%8%Mainframe10%7%On-premises data center8%5%Colocation facilityThe economic climate leads to a refocus on investmentsSurvey results show that,despite current

23、economic uncertainties,63%of respondents are planning to prioritize their investment in IT.We view this as more of a reallocation of funds than a net increase in spending,because IT used to be a cost center and now is a solution for savings.Shifting an IT budget during economic downturns can help re

24、duce costs,improve scalability,inform decisions,manage risks and build resilience.This forward-thinking approach plants seeds for future success,even when current conditions are challenging.Impact of the current economic climate on IT investmentsIn the next 12 months,how will the current economic cl

25、imate affect your IT investments?63%Greater investment19%Less investment11%Reprioritization of IT investments(same overall IT investment spend reallocated to different areas of the organization)7%No change4The 2024 IT Outlook ReportGoing into 2024,investments in infrastructure hardware and servers w

26、ill see some of the biggest cuts,as companies do more in the cloud.IT budget now and expectations over the next 12 monthsWhat was your initial IT budget?How do you foresee it changing in the next 12 months?Original IT budget allocationNew IT budget14%17%Application modernization10%12%Digital transfo

27、rmation projects10%8%Infrastructure hardware10%12%Security10%7%Servers10%9%Data projects10%11%Moving from the cloud9%11%Moving to the cloud9%7%AI and RPA8%7%Automation5The 2024 IT Outlook ReportThe state of AI in 2024Expected vs.actual benefits of AI implementationAccording to respondents,AIs contri

28、butions to innovation,product enhancement and decision-making are exceeding expectations.Meanwhile,its contributions to productivity,process improvements and increased sales are underperforming.What were the anticipated benefits of implementing AI initiatives,and what actual benefits have you seen?R

29、ealized benefitsExpected benefitsPersonalised customer experienceReduced costs of operations and developmentMore competitive in the marketCost reduction in operationsImproved decision makingEnhanced performance/functionality of productsIncreased salesIncreased level of innovationFaster time to value

30、Improved customer satisfactionFaster time to data insightsIncreasing revenue streamsImproved speed and efciency of existing processesIncreased productivityNew product creationImproved security54%47%50%44%45%35%42%29%39%32%36%38%34%36%31%23%29%39%27%18%25%50%21%31%18%26%14%21%11%25%7%15%We are also s

31、eeing an expansion in AI use cases as companies explore higher-end functions,such as computer vision(51%).Meanwhile,more traditional AI use cases,like sales and marketing analytics,seem to be less of an initiative priority(26%).This is probably an indication that capabilities,such as forecasting,are

32、 already baked into existing sales and marketing products.6The 2024 IT Outlook ReportUse cases gaining the most traction in terms of AI initiativesWhich AI use cases are most popular in your organization?51%Computer vision47%Customer engagement(CRM,chatbots,call centers,customeraffinity)43%Predictiv

33、e maintenance38%Natural language processing(NLP)34%Recommender systems31%Intelligent search28%Document processing26%Sales and marketing analytics23%Facial recognition18%Image recognition13%Speech recognitionTop challenges experienced in implementing AIGiven how recently generative AI moved into the

34、business mainstream,42%of respondents report difficulties in assessing its business value.Establishing a concrete business case poses a challenge,particularly in demonstrating ROI.This is due in part to the time it takes to accurately measure AI-driven productivity gains.While buy-in rates are high(

35、only 4%cited lack of senior management commitment),the ability to quantify benefits remains a challenge.What are the top 3 challenges you have faced implementing AI?(Select up to 3 answer options)42%Challenges in measuring and proving the business value of the AI solution38%Lack of technological inf

36、rastructure to support AI32%Storage of skilled AI talent24%Lack of clean data22%Lack of trust towards AI-based decisions19%Algorithm/model failure17%Inability to find the right data14%Legal concerns,risks or compliance issues11%Lack of skills to exploit the results9%Lack of clear strategy/clarity of

37、 success metrics7%Lack of new use cases across the business5%Lack of ongoing investment4%Lack of senior management commitment7The 2024 IT Outlook ReportUse of generative AI within organizationsThe embrace of generative AI is nearly universal,with 99%engagement among respondents.While 37%are interest

38、ed in the technology and plan to start the ideation phase of its use,29%are already crafting use cases,21%have completed prototypes and 12%already have use cases in production.Which of the following statements best describes the stage your organization is currently at with generative AI?37%We are in

39、terested and will begin ideation for use of generativeAI29%We are ideating on use cases and will have prototypes for use of generative AI21%We have completed prototypes for use of generative AI and plan on taking a few use cases toproduction12%We have already put generative AI use cases in productio

40、n and plan on expanding use1%We are not planning to use generative AIRegarding the level of AI use over the next 12 months,about two-thirds of respondents are expecting to use more generative AI.Further,32%anticipate at least sporadic use and 45%aim to integrate it into some processes.Surprisingly,d

41、ue to its recent introduction into business processes,as many as 21%of respondents hope to integrate generative AI into all their processes.Level of generative AI use expected within the next 12 monthsWhat level of generative AI usage do you anticipate in 12 months time?21%Generative AI will be full

42、y integrated within all processes45%Generative AI will be integrated within some processes32%Generative AI will be used sporadically by some individuals2%Generative AI wont be used at all8The 2024 IT Outlook ReportUse cases considered the most useful for generative AISpeaking again to maturation in

43、the AI space,in 2024,sentiment analysis,an entry-level generative AI use case,is dropping by half compared to other use cases.This suggests that organizations are shifting their focus to more advanced and impactful AI applications,especially those that deliver tangible business benefits.In 2024,ther

44、e will be a decreasing emphasis on code development for generative AI.However,despite this decline,the overall focus on the technology remains strong.This suggests that many early use cases in generative AI were aimed at improving productivity.Which of these use cases do you consider most useful in

45、terms of generative AI initiatives now and in 2024?NowIn 202461%30%Sentiment analysis58%43%Code development54%50%Analytics insights generation(e.g.,trend and anomaly detection)51%47%3D models48%34%Product development43%39%Image generation36%26%Text to speech/Speech to text33%24%Voice generation31%21

46、%Semantic Generative Search25%19%Analytics insight summaryData governance policies/strategies to cover AI useOrganizations continue to grapple with data governance policies and strategies in response to AI.Less than half(46%)of organizations have policies or strategies in place to address privacy co

47、ncerns,and only 42%say they have addressed data bias.As AI advances and use cases increase,companies may fall behind on the governance front.For example,recent government regulations,like the Executive Order on Safe,Secure and Trustworthy Artificial Intelligence,are indicators that organizations wil

48、l face pressure to get governance policies and processes in place for the responsible adoption of AI.Do you have any data governance policies and/or strategies in place to cover any areas listed below in response to AI?46%Privacy issues42%Data bias38%Accountability and transparency33%Data collection

49、30%Reliability and trust28%Storage24%Processing19%Distribution9The 2024 IT Outlook ReportCloud utilizationComparing the proportion of workloads in the cloud now and in three years timeHere we see companies getting more strategic in their cloud usage.The easy,day-to-day workloads have already been mo

50、ved to public cloud.The last mile of cloud transformation is happening now in private cloud as organizations see the benefits play out.What percentage of your workload is now in public and private cloud?Whatpercentage do you expect in 3 years?Currently3 years time44%50%Private cloud41%41%Public clou

51、d15%9%Not in the cloudHybrid cloud approachDoes your organization have a hybrid cloud approach?No25%Yes75%10The 2024 IT Outlook ReportFeatures of cloud-based services having the most business valueCurrently,75%of respondents say they operate in a hybrid cloud environment.When they ranked the value o

52、f cloud features and functionality,they rated private cloud more highly for creating new revenue streams and customer experiences,while giving the nod to public cloud for process efficiency and reduced IT maintenance.Their decision to operate in a hybrid environment delivers the best of both worlds.

53、What are the most valuable features and functions of cloud-based services for your organization?Private cloudPublic cloud51%30%48%19%43%39%41%20%37%26%34%45%31%11%30%34%28%53%25%13%23%6%21%9%18%41%14%49%11%15%9%23%5%5%Reduce operational costsAbility to scale up and down based on demandAccess to limi

54、tless compute and storageCreate new revenue streamsImprove time to marketReduced risk(fast and cheap experimentation)Entry into new markets/industriesExpand range of products/servicesEnhance customer journey through personalisation/customer preferencesImprove ease-of-use/customer experienceAutomatio

55、n(AI/ML)Increase company growthReduce IT maintenanceImproved agilityFaster testing and deployment of new products and servicesReduce IT spendingIncrease process efficiencyViews on organization getting all the benefits from cloudHow much do you think your organization is benefiting from its cloud ini

56、tiatives?Rate on a scale from 1(not at all/minimal benefits)to 5(fully leveraging all benefits)Public cloudPrivate cloud76%19%72%43%5 Fully leveraging all benefits57%29%416%20%37%6%22%2%1 Not at all/minimal benefits11The 2024 IT Outlook ReportSuccess when moving workloads to the cloudOver half of th

57、e organizations that moved workloads to the cloud faced significant challenges,which is not surprising considering the high levels of difficulty and risk inherent in a move,including the unknown and unique roadblocks that can surface.Out of the workloads moved to the cloud,what percentage went smoot

58、hly and what percent encountered significant obstacles?44%Didnt experience significant challenges56%Experienced significant challengesThe most significant challenges faced when moving to the cloudWhen surveyed about potentially transitioning to the cloud,respondents reported their top challenges wer

59、e:resource scarcity,security,cost overruns,and resistance to change.Companies can address these barriers by cultivating a culture open to change and aligning technology decisions with strategic business objectives.As organizations seek to modernize their infrastructure,reduce technical debt,and stre

60、amline software updates,the preference for private cloud solutions is growing despite the elasticity and scaling challenges they present.What were the most significant challenges you faced on those projects?(Select up to 3 answer options)34%Shortage of resources34%Security and compliance risks33%Cos

61、t overruns28%Resistance to change24%Inappropriate cloud provider selection23%Lack of stakeholder buy-in23%Inadequate planning and execution22%Lack of clear goals and strategy21%Inadequate training and support20%Unrealistic timeline for implementationGreatest operational challenges with adopting hybr

62、id cloudThe top hybrid cloud challenges,according to our survey participants,are integrating data(44%),data sovereignty compliance(40%)and security(35%).The IT skills shortage follows closely behind at 31%.The IT talent gap might be exasperated by the difficulty of finding talent that can manage sec

63、urity through a hybrid cloud lens.What are the biggest operational challenges you face in adopting a hybridcloud model?44%Data integration40%Compliance with data sovereignty/privacy35%Ensuring consistent security and compliance31%Skills shortage28%Complexity of managing multiple cloud providers24%Ve

64、ndor compatibility20%Cost management15%Disaster recovery12%Lack of senior buy-inIn-house expertise/capacity to execute cloud modernizationDo you have in-house expertise and resources to conduct the cloud modernization process,or are you considering/have a managed services provider?56%Yes,we have the

65、 relevant in-house expertise and capacity33%No,we do not have the relevant in-house expertise and capacity,but have not considered using a managed services partner11%No,we do not have the relevant in-house expertise and capacity,and have used/planning to use a managed service partner instead12The 20

66、24 IT Outlook ReportThe talent landscape and hiring challengesNavigating the talent landscape will present one of the most complex challenges for the IT sector in 2024.With 69%of companies struggling to recruit for roles that did not exist a few years ago,the race to onboard individuals skilled in e

67、merging technologies,like AI and 5G,is intense.The need for seasoned professionals in nascent technology fields is prompting organizations to rethink their talent acquisition strategies.Skills gaps within IT operationsAre you seeing skills gaps within your IT operations?31%69%Not strugglingStrugglin

68、g to hire/recruit within IT operationsStruggling to hire/recruit for key roles within IT operationsAfter 5G specialists(48%),data engineers(44%),cybersecurity specialists(41%)and data scientists(38%)are the most difficult positions to fill,according to respondents.What key IT roles is your organizat

69、ion struggling to hire?48%5G specialists44%Data engineers41%Cybersecurity experts38%Data scientists36%Machine learning/AI engineers34%Cloud engineers/architects30%Legacy skills(Computer admins/Operators)27%Full stack developers24%Specialized software developers21%AR/VR developers18%Quantum computing

70、 experts14%IoT specialists11%Blockchain developers8%DevOps engineersAddressing the challenge of filling key IT talent vacanciesTo address the shortage of IT talent,nearly half of organizations(48%)are taking a multifaceted approach focused on creating a positive work environment.Specifically,they ar

71、e working to promote work-life balance and build a supportive culture to attract and retain IT employees.To further enhance their appeal to prospective employees and simultaneously retain existing staff members,many companies(44%)are also investing in professional development and career advancement

72、opportunities for workers.This is a smart decision because its far less expensive to upskill existing talent than it is to find and hire new skilled employees.13The 2024 IT Outlook ReportAnother avenue for bridging the talent gap could be an investment in low-code platforms.These allow organizations

73、 to tap into a broader labor pool,including recruits who do not possess advanced degrees,but are capable of contributing to technology initiatives.How are you filling key IT talent vacancies?48%Ensuring a positive working environment(i.e.,healthy work-life balance,collaborative,supportive management

74、,rewarding achievements)44%Providing opportunities for professional development(i.e.,continuous learning andupskilling)38%Building a strong brand to attract prospective employees,one that demonstrates a commitment to cybersecurity32%Ensuring career development/career advancement pathways30%Collabora

75、ting with educational institutions to offer mentorship/partnership schemes25%Offering competitive salary/benefits packages21%Working with a managed services partner14The 2024 IT Outlook ReportOrganizations IT labor costsOnly 16%of organizations are seeing labor costs decrease.This is a logical outco

76、me,because as technology solutions expand within organizations,the demand for experienced talent to work with them increases as well.What pattern are you seeing with your organizations IT labor costs?47%Increasing37%Staying the same16%DecreasingReasons organizations are experiencing an increase in I

77、T labor costsWhat are the main reasons for this upward trend?50%Advancements in technology46%High demand,low or limited supply of talent42%Remote working38%Cloud adoption33%Digital transformation28%Geographical variation24%Economic factors21%Increased demand for IT services/support18%Education/train

78、ing14%Aging infrastructure11%Vendor relationships8%Workload complexity15The 2024 IT Outlook ReportSustainability and ESGconcernsAs we move into 2024,the importance of sustainability for both organizations and public perception is undeniable.However,its essential to view sustainability not just as a

79、regulatory obligation,but also as a core component of a long-term organizational strategy.True sustainability transcends environmental concerns,embodying a holistic approach that integrates the economic,social and environmental elements of a resilient and successful IT operation.Sustainability strat

80、egyTo what extent does your sustainability strategy focus on the following elements?76%Societal sustainability76%Economic sustainability73%Environmental sustainabilityPressures on the IT function to become more sustainableOur survey indicates that 72%of companies are placing pressure on IT to focus

81、on supporting sustainability.Many respondents see IT teams as large contributors to the overall ESG effort.This makes sense because IT has a major influence on sustainability in various areas:IT can affect greenhouse gases through energy consumption and enable remote workforces IT also has an effect

82、 on the environment through circular device lifecycle management,and plays a crucial role in ESG data collection and reporting IT must always take into account data security and privacy as well as specific IT workforce skillsHow much pressure is the IT function facing to support your organizations o

83、verall sustainability strategy?Rate on a scale of 1(no pressure at all)to 5(significant pressure)72%29%5 Significant pressure43%416%38%23%1 No pressure at allOrganizations sustainability/corporate responsibility strategyFew respondents seem to have a good handle on their sustainability strategy.Near

84、ly one-third(32%)say they have a basic strategy that includes essential reporting and monitoring.In contrast,some 28%have a well-developed strategy in which sustainability is viewed as a strategic imperative aligned with overall business objectives.Which of the following best describes your sustaina

85、bility or corporate responsibility strategy?6%Ad hoc:some understanding of sustainability issues,but with limited integration into core business functions32%Basic:basic reporting and monitoring on sustainability,with an understanding of the legal and regulatory requirements19%Moderate:sustainability

86、 measures are tied in with improving operational efficiencies and reducing costs28%Developed:sustainability is viewed as a strategic imperative aligned with overall business objectives14%Advanced:sustainability is deeply ingrained in organizational culture,guiding every aspect of operations and deci

87、sion-making16The 2024 IT Outlook ReportThe importance of technology in a sustainability strategyAll respondents believe that technology plays an important role in supporting their sustainability strategy.Overall,87%said technology played a very important or extremely important role.The remaining 13%

88、said technology is only somewhat important.Given the increasing sustainability regulatory environment and increasing digitization of enterprises,we would expect these numbers to shift left to incorporate sustainability earlier in IT processes.How important is technology to your strategy for becoming

89、 a sustainable business?41%Extremely important:technology has a pivotal role in our organizations sustainability strategy46%Very important:technology has an important role in our organizations sustainability strategy13%Somewhat important:technology has a minor role in our organizations sustainabilit

90、y strategy0%Not at all important:technology does not feature in our organizations sustainability strategyImpact of current economic climate on sustainability goalsBecause sustainability is often focused on reducing waste,it can play a large role in controlling costs,if its factored in from the begin

91、ning.However,sustainability programs implemented after the fact can increase costs.This can make many companies reconsider their sustainability efforts if they dont want to pass on these costs on to their customers,especially during uncertain economic times.Half of the respondents feel pressure to c

92、reate greater operational efficiencies due to the current economic climate.Passing sustainability costs on to consumers is out of the question for 47%of respondents due to concerns for consumer price sensitivity,or the degree to which demand changes when the cost of a product or service changes.Its

93、not surprising then that 43%of respondents say they might not take on sustainability initiatives due to financial resources and budgetary cuts.How has the current economic climate affected your sustainability goals,if at all?50%Economic pressure creating greater need for operational efficiencies47%C

94、onsumer demand creating price sensitivity43%Lack of financial resources/budgetary cuts39%Change in investment priorities34%Supply change disruptions26%Retraction or change in sustainability regulation and policy22%Stakeholder expectations shift18%Increased focus on innovation and R&D17The 2024 IT Ou

95、tlook ReportRequirement of IT partners to share sustainability goalsFrom finding that 81%of respondents require external partners to support their sustainability goals,we see how important it is for vendors to embrace the sustainable practices of their customers.Doing so can help ensure they remain

96、relevant and competitive in a world that increasingly values environmental and social responsibility.Do you require external IT partners and vendors to share the same sustainability goals?No19%Yes81%Influence of sustainability on IT procurement decisionsWhen it comes to sustainability,76%of responde

97、nts rate it as a top influence for their IT procurement decisions.Only 1%feel it has no influence at all.How influential is sustainability to your IT procurement decisions?Rate on a scale of 1(not influential at all)to 5(extremely influential)76%35%5 Extremely influential41%417%36%21%1 Not influenti

98、al at all18The 2024 IT Outlook ReportNavigating 2024s shifting technologylandscapeThe 2024 IT Outlook Report reveals a technology landscape in flux,underpinned by the dynamic interplay between ambitious AI integration and the cautious pragmatism dictated by global uncertainties.The report highlights

99、 a strategic shift toward edge computing and cloud technologies as organizations recalibrate their IT investments,leaning into application modernization and cloud migration amid budgetary restraints.The dual narrative of AIs potential marked by innovative leaps,and the reality of underperformance of

100、 certain expectations underscores the need for measurable ROI and governance frameworks that keep pace with technological advances.Finally,three additional areas form the cornerstone of a successful 2024 IT strategy:An evolving preference for hybrid and private cloud infrastructures Bridging the tal

101、ent gap in a rapidly advancing technology sector An imperative for embedding sustainability into IT strategiesWe hope these findings give you a valuable glimpse into how to best navigate the challenges of our ever-changing technology landscape and help equip you to proactively address the evolving d

102、emands in business,AI,cloud computing and sustainable IT practices.Rackspace Technology is here to help you work faster and smarter and stay ahead of whats next.To help make that happen,we come alongside and get to know your business challenges.And then we design and build scalable technology soluti

103、ons to solve the challenges youre facing today,as well as tomorrow with ongoing management and optimization so you can focus on building new revenue streams,increasing efficiency and creating incredible customer experiences.19The 2024 IT Outlook ReportAbout Dell TechnologiesDell Technologies helps o

104、rganizations and individuals build their digital future and transform how they work,live and play.The company provides customers with the industrys broadest and most innovative technology and services portfolio for the data era.About VMwareVMware is a leading provider of multi-cloud services for all

105、 applications,enabling digital innovation with enterprise control.As a trusted foundation to accelerate innovation,VMware software gives businesses the flexibility and choice they need to build the future.Headquartered in Palo Alto,California,VMware is committed to building a better future through t

106、he companys 2030 Agenda.For more information,please visit Rackspace TechnologyRackspace Technology is a hybrid,multicloud solutions expert.We combine our expertise with the worlds leading technologies across applications,data and security to deliver end-to-end solutions.We have a proven record of ad

107、vising customers based on their business challenges,designing solutions that scale,building and managing those solutions,and optimizing returns into the future.As a global hybrid,multicloud technology services pioneer,we deliver innovative capabilities of the cloud to help customers build new revenu

108、e streams,increase efficiency and create incredible experiences.Named a best place to work,year after year according to Fortune,Forbes,and Glassdoor,we attract and develop world-class talent to deliver the best expertise to our customers.Everything we do is wrapped in our obsession with our customer

109、s success our Fanatical Experience sothey can work faster,smarter and stay ahead of whats next.Learn more at or call 1-800-961-2888.Capitalize on the power of AI,quickly and responsiblyFoundry for AI by Rackspace(FAIR)offers a roadmap to responsible AI adoption through three solutions:Ideate,Incubat

110、e and Industrialize.With FAIR,your organization can quickly tap into the transformative potential of AI to help unlock enhanced creativity,minimize errors,amplify productivity and achieve new levels of cost efficiency.Learn more at: 2023 Rackspace US,Inc.:Rackspace,Fanatical Support,Fanatical Experi

111、ence and other Rackspace marks are either service marks or registered service marks of Rackspace US,Inc.in the United States and other countries.All other trademarks,service marks,images,products and brands remain the sole property of their respective holders and do not imply endorsement or sponsors

112、hip.THE INFORMATION CONTAINED IN THIS DOCUMENT IS A GENERAL INTRODUCTION TO RACKSPACE TECHNOLOGY SERVICES AND DOES NOT INCLUDE ANY LEGAL COMMITMENT ON THE PART OF RACKSPACE TECHNOLOGY.Rackspace Technology cannot guarantee the accuracy of any information presented after the date of publication.TSK-99

113、73_Q4-2023-2024_IT-Outlook_White-Paper:December 4,202320The 2024 IT Outlook ReportAppendix:methodology and audience profileOur partner Coleman Parkes Research conducted the global survey of 1,420 IT decision-makers at companies and organizations in nine sectors and ten countries during October Novem

114、ber 2023.Total respondents:(1,420).Country15%USA11%Australia11%India11%UK11%Germany10%Mexico10%Colombia8%Singapore8%Netherlands7%UAESector11%Retail11%Manufacturing11%Government/Public sector11%Healthcare(PayerCare Provider)11%Bio-tech/Life Sciences11%Entertainment11%Hospitality and Travel43%BankingT

115、otal:15711%Pharmaceutical33%Asset management11%Financial services24%Insurance21The 2024 IT Outlook ReportJob title11%IT Director10%Head of IT9%Head of Infrastructure8%Information Security Management7%Chief Data Officer7%Chief Digital Officer(CDO)7%VP/Director of IT Security6%Chief Technology Officer

116、(CTO)6%Chief Information Officer(CIO)6%Chief Operations Officer(COO)5%Director of Threat Intelligence5%Chief Marketing Officer(CMO)4%Chief Executive Officer(CEO)3%Chief Information Security Officer(CISO)/CSO3%Chief Financial Officer(CFO)/CRO3%Chief Privacy Officer(CPO)Responsibility64%Key decision m

117、aker20%Key influencer10%Influence part of the process5%Part of a decision-making teamNumber of employees5%Less than 10023%100 99932%1,000 4,99925%5,000 9,99915%10,000 or moreAnnual revenue for the last financial year9%Less than$5 million9%Between$5 million$49 million10%Between$50 million$99 million19%Between$100 million$249 million12%Between$250 million$499 million11%Between$500 million$999 million17%Between$1 billion$3 billion13%Over$3 billionAverage IT budget:8%of annual revenueAppendix:Methodology and audience profile(continued)22The 2024 IT Outlook Report

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