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1、 Executive Briefing AI AND AGENTS IN NEXT-GENERATION ASSURANCE This research examines current and future requirements for AI and ML in service assurance as telcos move towards self-healing networks supported by agentic AI.Network Innovation Charlotte Patrick,Associate Analyst|November 2025 Kindly su

2、pported by:AI AND AGENTS IN NEXT-GENERATION ASSURANCE|NOVEMBER 2025 STL Partners EXECUTIVE BRIEFING 2 Foreword Methodology This report presents insights from a recent research programme,where we conducted in-depth interviews with four senior decision-makers in communications service providers(CSPs)a

3、nd eight in telecom vendors.The aim was to understand the penetration of AI,machine learning(ML)and generative AI(GenAI)in service assurance.Editorial independence This report has been prepared by independent consulting and research firms Charlotte Patrick Research and STL Partners and was commissio

4、ned by Enghouse Networks.STL Partners maintains strict editorial independence.Mentions or allusions to companies or products in this document are intended as illustrations of market evolution and are not included as endorsements or product/service recommendations.Our sponsor Enghouse Networks delive

5、rs unified OSS and service assurance designed to help operators manage increasingly complex,data-rich networks.Its platform brings together real-time visibility,AI-enabled analytics and automated workflows to detect issues earlier,understand customer impact and coordinate faster resolution.As telcos

6、 move toward more autonomous,agent-driven operations,Enghouse provides the foundations for scalable assurance integrating multi-vendor data,strengthening knowledge assets and enabling closed-loop actions that improve service quality and operational efficiency.Enghouse supports this evolution with:Cr