《缤客Booking Holdings（BKNG）2024可持续发展报告「NASDAQ」（英文版）（32页）.pdf》由会员分享，可在线阅读，更多相关《缤客Booking Holdings（BKNG）2024可持续发展报告「NASDAQ」（英文版）（32页）.pdf（32页珍藏版）》请在三个皮匠报告上搜索。

1、2024 Sustainability ReportGLENN D.FOGELCHIEF EXECUTIVE OFFICERThis immense potential to positively impact individuals,businesses,communities,and society sits at the heart of our mission to make it easier for everyone to experience the world.As a leading global travel company,we are in a position to

2、help ensure that travel contin-ues to create value,that our partners and millions of travelers are able to recognize the positive impacts of travel,and that our industry and business can continue to grow.The efforts detailed in this report center on our aim to continue to do all of this while at the

3、 same time working toward a more sus-tainable future for all of these stakeholders.This includes reduction of our total emis-sions by 19%compared to 2019,our bench-mark year,and ongoing efforts to offer more sustainable travel choices through research,investments,and partnerships.Were encouraged by

4、the strides we have made and remain focused on the journey ahead,committed to continued collabora-tion,learning,and advancement.We want to thank our employees all over the globe,our customers,including both travelers and partners,our stockholders,and other stake-holders for their partnership,dedicat

5、ion,and support as we endeavor further towards an even brighter future of travel.ForewordTravel has always been a powerful engine of connection and opportunity,driving economic growth,expanding horizons,and deepening our capacity for understanding.KATE HEINYVICE PRESIDENT,SUSTAINABILITYSUSTAINABILIT

6、Y REPORT 20242In 2024,we made it easier for mil-lions of travelers to experience the world,driven by our commitment to connecting people and places.While the travel industry has nearly fully recovered five years after the start of a global pandemic,complex sustainability challenges remain.Because of

7、 this,we worked hard in 2024 to support a more sustainable future,continuing to focus on three main areas:Year in ReviewReducing Our Impact on the Planet Climate Action:Scope 1&2 emissions1 down over 85%compared to 2019 Scope 3 emissions2 down 17%compared to 2019Supporting People&Communities Human R

8、ights Support:Joined five anti-trafficking organizations and collaborated with the Its a Penalty campaign during the 2024 Paris Olympics and Paralympics,reaching over 55 million people globally and engaging over 400,000 partners to help identify human trafficking indicators and resources.Volunteerin

9、g Milestone:Celebrated 10 years of the“B Cares”program,with over 3,000 employees contributing 19,000+volunteer hours in 2024.Honored by Forbes:Worlds Best EmployersEnabling More Sustainable Travel Lower-Emissions Transport Options:Electric and hybrid rental cars available in 75 countries.Certified A

10、ccommodations:Launched a product to help accommodation partners obtain third-party sustainability-related certifications.Honored by TIME:Worlds Best Companies Honored by Newsweek:Most Trustworthy&Most Responsible CompaniesSUSTAINABILITY REPORT 20243Table of ContentsSUSTAINABILITY REPORT 202441 Compa

11、ny&Strategy 5About Booking Holdings 6Sustainability Strategy 8Governance&Stakeholders 92 2024 Progress 10Reducing our Impact on the Planet 11Supporting People&Communities 14Enabling More Sustainable Travel 193 Annex 24Company&Strategy1SUSTAINABILITY REPORT 2024Our ValuesExperiences of every kind,for

12、 everyone.We believe that by making it easier for everyone to experience the world,we foster cultural exchange and deepen shared understanding.Absolute integrity.We will always strive to do the right thing and achieve success with integrity and accountability.Relentless innovation.We should never fe

13、el satisfied with the status quo,and every day should begin with the question:how are we going to innovate today?Diversity gives us strength.We operate in over 220 countries and in over 40 languages globally,and believe that diverse ideas,people,and experiences contribute to our success.The sum is g

14、reater than our parts.Our strength lies in our people,and achieving our goals is contingent upon our ability to work as one team to make it easier for everyone to experience the world.About Booking HoldingsOur mission is to make it easier for everyone to experience the world.Booking Holdings Inc.(NA

15、SDAQ:BKNG)is the worlds leading provider of online travel and related services across more than 220 countries and territories through five primary consumer-facing brands:B,Priceline,Agoda,KAYAK,and OpenTable.SUSTAINABILITY REPORT 2024COMPANY&STRATEGY2024 PROGRESSANNEX6Our BrandsB is a global leader

16、in online travel,continuously investing in the technology that helps take the friction out of travel and connects millions of travelers with memorable experiences every day.Priceline is a leader in online travel,delivering savings on millions of hotels,flights,alternative accommodations,rental cars,

17、vacation packages,activities,and cruises for over 25 years.Agoda is a leading global online provider of accommodations,flights,ground transportation,and activities based in the heart of Asia.KAYAK provides comprehensive search results for travelers.With partners across flights,stays,and rental cars,

18、KAYAK does the heavy lifting for you by searching and comparing hundreds of sites to help uncover some of the best travel deals across the internet,all in one place.OpenTable is a leading brand for booking online restaurant reservations.OpenTable connects restaurants and diners,helping diners discov

19、er and book the perfect table and helping restaurants deliver personalized hospitality to keep guests coming back.HQ AMSTERDAM,THE NETHERLANDSHQ NORWALK,CONNECTICUT,USAHQ SINGAPOREHQ STAMFORD,CONNECTICUT,USAHQ SAN FRANCISCO,CALIFORNIA,USASUSTAINABILITY REPORT 2024COMPANY&STRATEGY2024 PROGRESSANNEX7O

20、perationsTo operate our business more sustainably and build a culture of sustainability.TravelTo make it easier for travelers to make more sustainable travel choices.IndustryTo catalyze more sustainable travel growth through external collaboration.123We believe travel is a force for good promoting e

21、conomic growth,fostering cultural exchange,and deepening shared understanding.Through our three-pillar sustainability strategy,we aim to empower travel choices by providing transparency,offering more sustainable travel options,and fostering trust by supporting a more sustainable travel industry.In 2

22、024,we continued to make progress in reducing our greenhouse gas emissions as part of our climate action plan and supported partners and travelers who want to make more sustainable choices.Sustainability StrategySUSTAINABILITY REPORT 2024COMPANY&STRATEGY2024 PROGRESSANNEX8Our Corporate GovernanceBoo

23、king Holdings Board of Directors(the“Board”)oversees the companys sustainability strategy,with Board Committees overseeing certain topics as follows:Corporate Governance Committee:Sustainability-related goals and progress;Audit Committee:Sustainability and human capital metrics;and Talent and Compen

24、sation Committee:Human capital management.At the management level,we have a Sustainability Steering Committee comprised of senior leaders from each of our brands,which convenes quarterly.Select-ed members report directly to Booking Holdings CEO.Stakeholder EngagementOur approach takes into account f

25、eedback from a range of stakeholders.We seek to understand their perspectives and expectations to prioritize and address issues effectively.This includes stakeholders of our brands,who may provide market-or region-specific input.Stockholders Customers(travelers and partners)Employees Governments and

26、 Regulators Business Partners and Vendors Annual and quarterly reporting,annual stockholders meeting,direct engagements Surveys,loyalty programs Performance reviews,surveys,Employee Resource Groups Public policy forums,bilateral meetings,association memberships Supplier Code of Conduct,collaboration

27、Stakeholder GroupsExamples of Engagement MethodsGovernance&Stakeholders SUSTAINABILITY REPORT 2024COMPANY&STRATEGY2024 PROGRESSANNEX92024Progress2SUSTAINABILITY REPORT 20242 2024 PROGRESSReducing our Impact on the PlanetOur planet is our home and also our destination.We aim to do our part to protect

28、 and preserve it to best serve our travelers and partners.SUSTAINABILITY REPORT 2024Reducing Our Scope 1 and 2 EmissionsOur target is to reduce our absolute Scope 1&2 emissions1 by 95%against a 2019 baseline by the end of 2030 and to maintain this reduction through 2040.Combined emissions from these

29、 scopes make up roughly 1%of all GHG emissions reported by us and result mostly from heating and electricity consumption in company offices.As of year-end 2024,we have reduced our absolute Scope 1 and 2 emissions by over 85%against the 2019 baseline,driven by the transition to 100%renewable electric

30、ity in our offices.This progress reflects our efforts to directly source renewable energy,with the recent installation of solar panels at our Bengaluru office adding to our portfolio of offices pursuing direct renewable energy solutions.Booking Holdings EmissionsReducing greenhouse gas(GHG)emissions

31、 is a key to the long-term sustainability of our world.Since 2022,in response to a proposal that received majority support from our stockholders,Booking Holdings has been working towards a long-term target of net-zero emissions.In 2024,our targets were validated by the Science-Based Targets initiati

32、ve(SBTi),an independent,multi-stakeholder partnership established to develop a global standard for net-zero and to help companies create science-based frameworks for reducing their emissions.2,268459544,606547,33420243,47821,322652,316677,11620193,252554613,044616,8502023Emissions per year(tCO2e)See

33、 more details on page 27.SCOPE 11SCOPE 21SCOPE 32REDUCING OUR IMPACT ON THE PLANETSUSTAINABILITY REPORT 2024COMPANY&STRATEGY2024 PROGRESSANNEX122024 Total Scope 3 emissions2(tCO2e)EMPLOYEE COMMUTING1%PURCHASED GOODSAND SERVICES90%CAPITAL GOODS1%BUSINESS TRAVEL8%Reducing Our Scope 3 EmissionsOur targ

34、et is to reduce our absolute Scope 3 emissions2 by 50%against a 2019 baseline by the end of 2030 and by 90%by 2040.Emissions in this scope account for 99%of all of Booking Holdings reported GHG emissions and include the indirect emissions generated within our supply chain3.In 2024,Booking Holdings S

35、cope 3 emissions decreased year-over-year,driven by enhancements to our data infrastructure,including the integration of more company-specific emission factors.Supply chain emissions are more difficult to measure and mitigate,but we continue to work with our partners to assist them in reaching their

36、 own emissions reduction targets.To improve the accuracy of our data,we have increased our use of emissions data that is specific to each of our suppliers,rather than an industry average.By introducing this data where we can,we improve the accuracy of our calculated supply chain carbon footprint.The

37、 use of supplier-specific emissions data also benefits our vendors understanding of their own footprint,equipping them with the means to make strategic decisions about their own GHG emissions.Enhancing our data in this way enables us to better identify key reduction opportunities within our supply c

38、hain and drive more targeted efforts.In 2024,we conducted a collaborative pilot aiming to collect improved data from a small set of vendors,and the findings from this test will inform our approach going forward.Our Supply Chain Around 90%of our emissions come from our purchased goods and services,so

39、 its important we work with our vendors to improve data quality and calculation methodologies.In 2024,we developed a spend-based segmentation model to analyze the progress of our largest vendors4.So far,vendors representing over 50%of our annual spend have committed to emissions reduction targets,an

40、d in 2025,well launch a program to support more partners that want to set their own targets.This is an example of how were working to achieve meaningful progress in this area.ASHE PATANKAR,VP,PROCUREMENT,BOOKING HOLDINGSREDUCING OUR IMPACT ON THE PLANETSUSTAINABILITY REPORT 2024COMPANY&STRATEGY2024

41、PROGRESSANNEX132 2024 PROGRESSSupporting People&CommunitiesPeople are the foundation of our business.In return,we work to continuously support them,gathering feedback and raising the bar along the way.SUSTAINABILITY REPORT 2024We hold ourselves to high ethical standards in sup-porting the people who

42、 drive our business.This is re-flected in our commitment to Absolute Integrity the bond that guides our compliance efforts and is woven into our work every day.Our Compliance&Ethics function oversees the groupwide compliance program at the Booking Hold-ings level and within each of our brands.The te

43、am provides our colleagues,partners,and vendors with a framework for preventing,detecting,and responding to violations of law or our company policiesWe set expectations for compliance and ethics through our Legal&Compliance risk assessment,pol-icies and procedures,education and awareness,and other r

44、esources designed to promote ethical conduct and accountability.We mandate annual compliance training courses for all employees on the legal,ethi-cal,and regulatory requirements outlined in our Code of Conduct.The courses cover topics such as privacy and data security,harassment,and discrimination,a

45、s well as information on our Helpline and other mecha-nisms for raising concerns.In addition to group-wide training and governance,our brands develop and implement local training and governance based on business risk and need.Our approach to human rights is driven by the UN Guiding Principles on Bus

46、iness and Human Rights and the OECD Guidelines for Multinational Enterprises on Responsible Business Conduct.Bs dedi-cated Human Rights team and Human Rights Steering Committee provide additional internal guidance and leadership on human rights due diligence.Our commitment to human rights is embodie

47、d in our Human Rights Statement and reflected in our Modern Slavery Statement,as well as in additional policies such as the Statement on Non-discrimina-tion,Harassment,and Abuse available on Bs Partner Hub.Our updated Code of Conduct and our Supplier Code of Conduct further outline our standards for

48、 respecting and promoting human rights,both for ourselves and our vendors and partners,re-spectively.We believe that travel promotes understanding and awareness,and the experiences that travel provides can build bridges.We further believe that travelers should be empowered to make their own decision

49、s about where to travel,and we strive to help them make informed choices.We are aware that listings and experiences on our platforms may intersect with major conflicts ongoing in some regions across the globe and that this can exacerbate safety risks.We are also aware of the potential human rights i

50、mpacts and risks that the Compliance,Ethics&IntegrityHuman RightsSUSTAINABILITY REPORT 2024COMPANY&STRATEGY2024 PROGRESSANNEX15SUPPORTING PEOPLE&COMMUNITIESinclusion of those listings and experiences could entail for local communities,customers,and others.In 2024,a combination of internal teams and

51、external human rights experts continued to perform enhanced,property-by-property assessments in conflict-affected areas to identify and understand relevant potential human rights impacts of listings in these areas and examine how our company can seek to avoid contributing to those impacts.Where we d

52、etermine that we may be directly linked to negative human rights impacts through the activities of our listings,we will take appropriate action.The mitigation and remediation strategies that we implement as a result of these kinds of assessments take into account a wide range of relevant laws and re

53、gulations,as well as our commitment to ethics and integrity.We performed further human rights impact assess-ments in 2024,proactively identifying potential human rights risks related to the use and development of generative AI technology as well as potential adverse human rights impacts in our opera

54、tions and value chain.Additionally,we finalized and launched new anti-traf-ficking e-learning resources and internal and external awareness campaigns.To bolster our ability to detect,disrupt,and raise awareness about human trafficking in the tourism industry,we launched several partner-ships with le

55、ading anti-trafficking organizations,in-cluding Its a Penalty,Polaris,Unseen,Stop the Traffik,and Tech Against Trafficking.The success of our business relies on identifying and miti-gating risks related to data privacy and security.This ap-plies to our internal processes and data as well as custom-e

56、r-facing applications and travelers personal information.Given the importance of privacy and security to our business,we align related due diligence with global data protection laws and the ethical guidelines detailed in our six Privacy Principles.The Privacy Principles are included in our Code of C

57、onduct and consist of Trans-parency,Purpose,Control,Security,Embedded Priva-cy,and Accountability.We reinforce employee respon-sibilities through our Protecting Personal Data Policy and mandatory privacy and data security training.The Chief Privacy Officer oversees Booking Holdings pri-vacy strategy

58、.Brand privacy leaders and information secu-rity leaders collaborate to manage brand-level programs,address risks,and escalate issues to Booking Holdings Global Privacy or Information Security teams as required.This is done in liaison with the Chief Privacy Officer and senior security,compliance,and

59、 business stakeholders.The Board and Audit Committee are responsible for over-sight related to cybersecurity,privacy,and data protection and security.The Cybersecurity Subcommittee of the Au-dit Committee oversees managements efforts and pro-cesses to identify,assess,and manage significant cyberse-c

60、urity and privacy risks.The Cybersecurity Subcommittee receives regular updates from management and periodi-cally briefs the Board on key developments and risks.Data Privacy&SecurityJENNIFER EASTERDAY,HEAD OF HUMAN RIGHTS,BOOKING.COMAgainst Human Trafficking At B,were committed to combating human tr

61、afficking.As the headline sponsor of Its a Penaltys Paris 2024 campaign,we reached over 55 million people through in-flight videos,billboards,and digital platforms in Olympic and Paralympic hubs.We engaged over 400,000 partners with resources on modern slavery indicators and escalation paths,deliver

62、ed keynote speeches in Paris,and promoted the campaign globally through media,employee briefings,and training materials.Together with industry leaders and NGOs,were raising awareness towards a safer world for all.SUSTAINABILITY REPORT 2024COMPANY&STRATEGY2024 PROGRESSANNEX16SUPPORTING PEOPLE&COMMUNI

63、TIES47%women hired across all hires46%of our approximately 24,300 employees are women26%women in technology50%women exits across all exits34%women in leadership43%women promoted across all promotionsBy cultivating a leadership team and workforce that reflects the broad spectrum of people we work wit

64、h,we gain valuable insights from a wide range of back-grounds and experiences that help us understand the needs of our global travelers and partners.An executive-level Steering Committee oversees ef-forts by our brands and management teams to foster inclusive environments.Our Talent and Compensation

65、 Committee also oversees our efforts in this area.Across our brands,23 Employee Resource Groups(ERGs)are available to employees for the benefit of our overall workforce.In 2024,more than 15,000 employees participated in ERGs,and over 150 events took place.The health,safety,and wellbeing of people an

66、d com-munities are integral to our success.That includes our travelers and partners who rely on our platforms to provide and offer safe experiences and our em-ployees,whose health and wellbeing are crucial to our continued progress on our mission.In promoting health and wellbeing,our brands im-pleme

67、nt a range of programs,resources,and initia-tives that equip employees with the necessary tools for managing health-related issues.These tools include Employee Resource Groups,Employee As-sistance Programs,family planning resources,global leave policies,dedicated wellbeing platforms,virtual and in-p

68、erson discussion forums,educational librar-ies,and more.Our WorkforcePromoting Health&WellbeingPrioritizing People Priceline focuses on holistic support of health and wellbeing.Through our Thrive 360 Wellness Speaker Series,were learning how to cultivate peak performance with topics like growth mind

69、set,habit-building,and the importance of sleep.Vendor fairs and virtual discussions spotlight mental health in the workplace and its connection to physical wellbeing,while highlighting our comprehensive benefits for emotional,social,physical,financial,and mental support.Together,were fostering a cul

70、ture of wellness and inclusion.LIZ DENTE,CHIEF PEOPLE OFFICER,PRICELINESUSTAINABILITY REPORT 2024COMPANY&STRATEGY2024 PROGRESSANNEX17SUPPORTING PEOPLE&COMMUNITIESVolunteering and other charitable efforts are key levers for us to support people and communities outside of our organization and industry

71、.These opportunities align closely with our broader goals of helping people experience the world and preserving a world worth experiencing.In addition to giving as a company,our employees also have access to paid time off for vol-unteering,helping them support the causes and orga-nizations that matt

72、er to them.Volunteering6,000+employees engaged in volunteer work39,000+hours spent volunteeringA Decade of Caring In 2024,B marked 10 years of its B Cares program by launching the global Volunteering Plug-in campaign.This initiative helped teams,regional offices,and ERGs integrate volunteering into

73、existing work meetings and events.Through the campaign and other activities,over 3,000 colleagues participated in volunteering efforts this year.Together,we contributed over 19,000 volunteer hours and supported more than 200 non-profit causes.The campaign added to the strong legacy of Cares,which ha

74、s promoted our values since 2014 via 170,000+donated working hours across 2,100+projects.MATT MOORE,VICE PRESIDENT,TALENT,BOOKING.COMSUSTAINABILITY REPORT 2024COMPANY&STRATEGY2024 PROGRESSANNEX18SUPPORTING PEOPLE&COMMUNITIES2 2024 PROGRESSEnabling More Sustainable TravelBy helping to make more susta

75、inable travel options available,we can contribute to the preservation of a world worth experiencing.SUSTAINABILITY REPORT 2024In 2022,we set a target for over 50%of our 2027 bookings to be made on more sustainable offerings.Since then,we have made progress in supporting our partners in their sustain

76、ability journeys.At the same time,the regulatory landscape and industry standards continue to evolve,introducing challeng-es that are reshaping how sustainability is defined and measured.In 2024,we were required to revise our methodology to focus on supporting third-party sustainability certificatio

77、n for our accommodation partners.Encouragingly,our partners continue to adopt these certifications and utilize tools we offer to support them.As a consequence of having to revise our meth-odology in response to regulations,we believe our 2027 target is no longer applicable and will not be used for m

78、easuring our progress in this area.We will continue to support our partners seeking third-party certifications,as well as the industry in coming to-gether around certification methodologies.Supporting More Sustainable Travel OptionsAs travel continues to grow,we strive to reduce its negative im-pact

79、s on people and the environment while staying true to our mission of making it easier for everyone to experience the world.We collaborate with our partners to increase,optimize,and high-light efforts aimed at making our industry more sustainable.Putting the Guest Experience at the Heart of Sustainab

80、ility At B,were working with the University of Surrey and Accor to better understand barriers that travelers may face in making more sustainable choices.Over two-thirds of travelers feel that witnessing sustainability practices while traveling inspires them to be more sustainable in their everyday l

81、ives,and 71%want to leave the places they visit better than when they arrived.Thats why our accommodation partners have consistently asked us to help travelers towards this goal.Our research shows that small nudges in guest behavior can add up to big differences whether thats using positive and empo

82、wering messaging to help guests reduce food waste or save water or offering practical support like a complimentary bike service or bus schedules.Overall,we identified key messaging approaches that accommodations can use to encourage guests to take more sustainable actions,as well as reduce barriers

83、to travel options.DANIELLE DSILVA,DIRECTOR OF SUSTAINABILITY,BOOKING.COMCOMPANY&STRATEGY2024 PROGRESSANNEX20SUSTAINABILITY REPORT 2024ENABLING MORE SUSTAINABLE TRAVELAccommodationsIncreased the number of accommodation partners with third-party sustainability-related certifications displayed on our p

84、latform by 43%,from 16,000 to 23,000.TransportationTravelers can now find and book electric or hybrid taxis in 1,328 cities with B and use search filters to locate electric and hybrid rental cars in 75 countries.As travel offerings with sustainability-related certifi-cations become more prevalent,th

85、e consistency and credibility of claims are important.Almost half(45%)of global travelers shared with B that an accommodation displaying a third-party certification is increasingly appealing,and more than two-thirds(67%)agreed that all travel booking sites should use the same sustainability certific

86、ations or labels.How-ever,third-party certifications are not yet widespread across global accommodation supply.In line with this evolving demand and in continued support of its accommodation partners,B updated its sustainability program in 2024 to help partners identify the third-party certification

87、s best suited for their properties.While still in the testing phase,the product explores pathways for partners to advance their sustainability efforts,providing targeted tips and resources related to the actions they could take across categories,including water,food waste,energy,plastic use,and the

88、local community.The guidance is generated based on their responses to a voluntary survey that gathers the accommodations characteristics,location,and existing sustainability efforts and credentials.Meanwhile,the program con-tinues to offer travelers information on which accom-modations are further a

89、long in their sustainability jour-neys while making certifications more accessible to accommodation partners.In doing this,the program uses a subset of certification programs,including EU Eco Label,Green Key Global,and Sustonica.Prioritizing Third-Party CertificationsSUSTAINABILITY REPORT 2024COMPAN

90、Y&STRATEGY2024 PROGRESSANNEX21ENABLING MORE SUSTAINABLE TRAVELEnabling more sustainable travel is an industry-wide effort.In order to support and accelerate positive change in our industry,we engage with a variety of organizations,including our peers,partners and others to support research,investmen

91、ts,and partnerships.Toward our goal of a more sustainable travel indus-try,we participate in a range of trade associations and partner with other travel and technology organizations.Partnering to Build a More Sustainable IndustrySafeguarding Nature in Southeast Asia In 2024,the third year of our Eco

92、 Deals Program,Agoda empowered travelers to support marine,forest,and wildlife conservation projects across Southeast Asia with every program booking made at participating properties on our platform.The program expanded our partnership with the World Wide Fund for Nature(WWF),and we pledged$1 millio

93、n across eight WWF projects.Preserving destinations is essential if we want travel to remain possible for more people.Through Eco Deals,we have contributed to protecting iconic species,like tigers in Malaysia,elephants in Thailand,and whale sharks in the Philippines,while restoring vital ecosystems

94、and supporting local communities.DAMIEN PFIRSCH,CHIEF COMMERCIAL OFFICER,AGODASUSTAINABILITY REPORT 2024COMPANY&STRATEGY2024 PROGRESSANNEX22ENABLING MORE SUSTAINABLE TRAVELAnnex3SUSTAINABILITY REPORT 2024Report Scope This 2024 Sustainability Report covers Booking Holdings operations from January 1,t

95、hrough December 31,2024,unless otherwise indicated.Our operations include five primary consumer-facing brands:B,Priceline,Agoda,KAYAK,and OpenTable.Reporting Principles Our sustainability report is guided by the Sustainability Accounting Standards Board(SASB),referencing Global Reporting Initiative(

96、GRI)standards and submitting our carbon disclosure to the CDP(formerly the Carbon Disclosure Project).We also implement certain elements of the Task Force on Climate-Related Financial Disclosure(TCFD)requirements.Offsetting Our long-term net zero target remains centered on reducing emissions through

97、 decarbonization.While we have previously supported carbon credit programs we are now prioritizing climate solutions that deliver tangible and lasting emissions reductions in our value chain.Material Sustainability TopicsWe conducted our most recent sustainability materiality assessment in 2020 and

98、are currentlyin the process of finalizing a materiality assessment in line with the requirements of the EU Corporate Sustainability Reporting Directive.Booking Holdings is committed to ensuring that our business is resilient to future impacts of climate change.In 2022,in response to a majority of ou

99、r stockholders,Booking Holdings adopted a Climate Action Plan.Transitional as well as physical risks and opportunities are analyzed under three scenarios,as recommended by the TCFD framework:1.5C transition risk(IEA Net Zero),2.6C transitional and physical risk(IEA STEPS),and 4C physical risk(IPCC R

100、CP 8.5).Our climate-related risks and opportunity management system is aligned with our Enterprise Risk Management Framework and consists of six components:1.Governance&Oversight Governance and oversight of climate risks and opportunities involve the Boards Corporate Governance Committee,our Managem

101、ent Risk Committee,and the Sustainability,Risk and Control,and Global Internal Audit teams.2.Identification A climate risk and opportunity assessment(CROA)is conducted every three years and reviewed annually for material changes.The CROA is a top-down and bottom-up process to identify climate risks

102、and opportunities.3.AssessmentIdentified climate risks and opportunities are assessed and ranked based on their expected impact and likelihood.4.Management Priority climate risks and opportunities are managed through defined response plans outlining ownership,response strategy,timelines,and risk ass

103、essment.5.MonitoringOperational owners monitor risks and escalate per the risk reporting matrix.The corporate governance bodies overseeing sustainability also oversee this process.6.ReportingEstablished processes ensure periodic climate risk reporting across governance platforms.Annually,Booking Hol

104、dings updates stakeholders on identified risks,opportunities,and mitigation efforts.About this ReportClimate Risks&Opportunities ANNEXCOMPANY&STRATEGY2024 PROGRESSSUSTAINABILITY REPORT 20242424Climate risks&opportunitiesTRANSITIONAL RISKSRegulatory and policy changesMarket changeClimate risk typePot

105、ential financial impact levelMitigating approachThe risks from existing and emerging regulation aimed at addressing climate change.These might include:Enhanced reporting obligations Exposure to litigation Increased pricing of greenhouse gas(GHG)emissions Limits on tourism activities and travel trans

106、portThe risks from shifting supply and demand as economies react to climate change.These might include Changing customer behavior Uncertainty in market signals Increasing supply prices and decline of sales of travel servicesBooking Holdings monitors upcoming regulations and prepares for compliance.W

107、e keep improving our reporting practices and increase the availability and reliability of data.We also engage with policymakers on travel-and tourism-related regulations to find more sustainable solutions for the industry and to contribute positively to the global climate agenda.Booking Holdings inv

108、ests in lower emissions solutions as part of its operations and is working on an emission reduction roadmap to meet its targets.Booking Holdings is investing in new products and offerings in response to the increasing demand from customers for more sustainable travel options.We are engaging with sup

109、pliers and educating both accommodation providers and customers on what sustainable travel means.Short term(03 years)Medium Medium term(48 years)High Long term(927 years)High Short term(03 years)Medium Medium term(48 years)Medium Long term(927 years)High Public scrutinyThe risks of damage to brand v

110、alue and loss of customer base from shifting pub-lic sentiment about climate change.These might include:Increasing public scrutiny of the industry Increased stakeholder expectations and requirements Shifting consumer preferencesBooking Holdings engages with its stakeholders regularly to assess their

111、 expectations in terms of business resilience and climate policies.Booking Holdings set up a Climate Action Plan with SBTi targets and a long-term net-zero goal in 2022.We communicate our efforts and plan with all stakeholders,and engage with industry leaders to enable a common shift in practices,as

112、 well as respond to consumer preferences.Short term(03 years)Low Medium term(48 years)Medium Long term(927 years)Medium ANNEXCOMPANY&STRATEGY2024 PROGRESSSUSTAINABILITY REPORT 202425Climate risks&opportunitiesClimate risk typePotential financial impact levelMitigating approachAcuteThe risk of increa

113、sing extreme weather events.These might include:Damages to Booking Holdings physical assets:data centers,offices,etc.Significant interruptions to business operations and performance Disruptions to regional or global travel,impacting the physical assets of our partnersBooking Holdings is working on e

114、ngaging with the supply chain and procurement practices considering sustainability and climate-related aspects.We are assessing trends in risk areas and the impact on the tourism and travel sector to evaluate the level of resilience.Short term(03 years)Low Medium term(48 years)Medium Long term(927 y

115、ears)Medium PHYSICAL RISKSChronicThe risk of longer-term changes in weather patterns.These might include:Disruptions to regional or global travel and changes in destinations Change in Booking Holdings infrastructure supply Rising operational costsBooking Holdings is assessing risk areas that would b

116、e affected by longer-term changes in weather patterns and impact the tourism and travel sector to evaluate the level of resilience.Booking Holdings is regularly assessing its operations and working toward its net-zero target and its emission reduction plan,which reinforce the resilience of the compa

117、nys operational structure.Short term(03 years)Low Medium term(48 years)Medium Long term(927 years)Medium New marketsDevelopment and/or expansion of new and existing products and services addressing the climate-related changes in customer or partner demandsBooking Holdings conducts surveys annually t

118、o capture trends concerning customers,preferences,and supply.We are investing in the expansion of our offerings across our brands to enable customers to make more sustainable travel choices.Short term(03 years)Low Medium term(48 years)Medium Long term(927 years)High OPPORTUNITIESBusiness resilience

119、and competitivenessIncreased reliability of supply chain and business resilience,leading to competitive advantage,as well as alignment with regulators expectationsBooking Holdings regularly assesses its value chain to identify the risks to its infrastructure and adopts mitigating actions.Short term(

120、03 years)Low Medium term(48 years)Medium Long term(927 years)Medium ANNEXCOMPANY&STRATEGY2024 PROGRESSSUSTAINABILITY REPORT 202426Performance DataMethodology update for emissions dataEmission reporting methodologies evolve and are dependent on external developments.In 2024,due to the changes in our

121、calculation methods,we also updated emissions data from prior years.In line with SBTi guidelines for a 1.5C future,we include four of the GHG Protocol Scope 3 categories that have a total share of over 66.67%(Purchased Goods and Ser-vices,Capital Goods,Business Travel,and Employee Commuting).For Pur

122、chased Goods and Services,we continued shifting from a spend-based methodology,which estimates impacts based on total expenditures,to a supplier-based methodology,which assesses data directly from individual suppliers.3Indicator202420232022202120202019ENVIRONMENTAL STEWARDSHIPCO2 emissionsTotal CO2

123、emissions,in metric tons(tCO2e)547,334 616,850 511,085 449,189 339,125 677,116 Scope 1(tCO2e)2,268 3,252 3,202 3,170 3,489 3,478 Scope 2(tCO2e)459554 316 825 19,190 21,322 Scope 3(tCO2e)544,606 613,044 507,567 445,193 316,447 652,316 CO2 emissions as a percentage of total emissionsScope 1 total emis

124、sions0.4%0.5%0.6%0.7%1.0%0.5%Scope 2 total emissions0.1%0.1%0.1%0.2%5.7%3.1%Scope 3 total emissions99.5%99.4%99.3%99.1%93.3%96.3%Purchased Goods and Services590.0%90.0%92.0%80.0%78.0%81.0%Capital Goods51.0%2.0%3.0%9.0%8.0%6.0%Business Travel58.0%7.0%3.0%9.0%5.0%3.0%Employee Commuting51.0%1.0%1.0%1.0

125、%2.0%6.0%COMMUNITY ENGAGEMENTVolunteeringEmployees participating in volunteering initiatives6,000+5,000+2,000+1,000+2,000+-Hours volunteered39,000+28,000+18,000+11,000+7,000+-ANNEXCOMPANY&STRATEGY2024 PROGRESSSUSTAINABILITY REPORT 202427Indicator202320232022202120202019Indicator202420232022202120202

126、019OUR WORKFORCETotal number of employees24,30023,60021,60020,30020,300-United States63,1003,1003,1003,4003,400-Outside the United States621,20020,50018,50016,90016,900-Employee diversityTotal women46%47%47%50%50%-Total men54%53%53%50%50%-Women in leadership34%32%31%31%29%-Women in technology726%26%

127、25%23%22%-Women promoted43%45%43%-Women hired across all hires47%49%-Women exits across all exits50%52%-ANNEXCOMPANY&STRATEGY2024 PROGRESSSUSTAINABILITY REPORT 202428GRI Content IndexStatement of use:Booking Holdings Inc.has reported the information cited in this GRI Content Index for the period Jan

128、uary 1 through December 31,2024,with reference to the GRI Standards.GRI 1 used:GRI 1:Foundation 2021GRI 2:General DisclosuresDisclosuresLocationTHE ORGANIZATION AND ITS REPORTING PRACTICES2-1Organizational detailsAbout Booking Holdings,p.6-7;2024 Annual Report2-2Entities included in the organization

129、s sustainability reportingAbout Booking Holdings,p.6-7;2024 Annual Report2-3Reporting period,frequency and contact pointAbout This Report,p.24Activities and workers2-6Activities,value chain and other business relationshipsAbout Booking Holdings,p.6-82-7EmployeesSupporting People&Communities,p.14-18G

130、overnance2-9Governance structure and compositionOur Corporate Governance,p.12;2024 Proxy Statement,p.14-442-10Nomination and selection of the highest governance body2024 proxy statement p.14-442-11Chair of the highest governance body2024 proxy statement p.14-442-12Role of the highest governance body

131、 in overseeing the management of impactsOur Corporate Governance,p.92-13Delegation of responsibility for managing impactsOur Corporate Governance,p.9;2024 Proxy Statement,p.14-442-14Role of the highest governance body in sustainability reportingOur Corporate Governance,p.92-15Conflicts of interest20

132、24 Proxy Statement,p.372-16Communication of critical concernsCompliance,Ethics,&Integrity p.15;2024 Proxy Statement,p.322-19Remuneration policies2024 Proxy Statement,p.41-942-20Process to determine remuneration2024 Proxy Statement,p.41-942-21Annual total compensation ratio2024 proxy statment p.45-97

133、Strategy,policies and practices2-23Policy commitmentsSupporting People&Communities,p.14-182-27Compliance with laws and regulationsGovernance&Stakeholders p.9;Supporting People&Communities,p.14-182-28Membership associationsStakeholder Engagement,p.9,Partnering to Build a More Sustainable Industry,p.2

134、2Stakeholder engagement2-29Approach to stakeholder engagementStakeholder Engagement,p.9;Climate Risks&Opportunities,p.25-26;About This Report p.24;2024 Proxy Statement,p.51ANNEXCOMPANY&STRATEGY2024 PROGRESSSUSTAINABILITY REPORT 202429GRI 300:Environmental topicsDisclosuresLocationEMISSIONSGRI 3:Mate

135、rial topics 20213-3Management of material topicsReducing our Impact on the Planet,p.12-13GRI 305:Emissions 2016305-1Direct(Scope 1)GHG emissionsReducing our Impact on the Planet,p.12305-2Energy indirect(Scope 2)GHG emissionsReducing our Impact on the Planet,p.12305-3Other indirect(Scope 3)GHG emissi

136、onsReducing our Impact on the Planet,p.13305-5Reduction of GHG emissionsReducing our Impact on the Planet,p.12-13GRI 400:Social topicsDisclosuresLocationOCCUPATIONAL HEALTH AND SAFETYGRI 3:Material topics 20213-3Management of material topicsSupporting People&Communities,p.14-18GRI 403:Occupational H

137、ealth and Safety 2018403-3Occupational health servicesPromoting Health&Well-Being,p.17403-6Promotion of worker healthPromoting Health&Well-Being,p.17ANNEXCOMPANY&STRATEGY2024 PROGRESSSUSTAINABILITY REPORT 202430SASB Content IndexInternet Media&ServicesTopicAccounting MetricCodeReference in reportDAT

138、A PRIVACY,ADVERTISING STANDARDS,AND FREEDOM OF EXPRESSIONDescription of policies and practices relating to behavioral advertising and user privacyTC-IM-220a.1Data Privacy&Security,p.16DATA SECURITYDescription of approach to identifying and addressing data security risks,including use of third-party

139、cybersecurity standardsTC-IM-230a.2Data Privacy&Security,p.16EMPLOYEE RECRUITMENT,INCLUSION,AND PERFORMANCEPercentage of gender and racial/ethnic group representation for(1)management,(2)technical staff,and(3)all other employeesTC-IM-330a.3We publicly disclose EEO-1 data covering the U.S.marketANNEX

140、COMPANY&STRATEGY2024 PROGRESSSUSTAINABILITY REPORT 2024311.Scope 1 emissions are direct greenhouse(GHG)emissions that occur from sources that are controlled or owned by an organization(e.g.,emissions associated with fuel combustion in boilers,furnaces,vehicles).Scope 2 emissions are indirect GHG emi

141、ssions associated with the purchase of electricity,steam,heat,or cooling.2.Scope 3 emissions are the result of activities from assets not owned or controlled by the reporting organization,but that the organization indirectly affects in its value chain.3.Scope 3 does not include emissions from our tr

142、avel service provider partners,given our lack of direct influence.4.These(approximately 500)vendors represent roughly 87%of our annual spend.5.These categories represent Booking Holdings most material GHG Protocol scope 3 categories.6.Approximate number of employees.See our 2024 Annual Report for more information.7.We publicly disclose EEO-1 data covering the U.S.market,as it is one of the few countries where we can legally collect this data due to global privacy laws.NotesANNEXCOMPANY&STRATEGY2024 PROGRESSSUSTAINABILITY REPORT 202432