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1、1 1 2021 Information Services Group, Inc. All Rights Reserved.2021 Survey on Industry Trends in HR Technology and Service Delivery2021 Survey On Industry Trends in HR Technology and Service DeliveryApril 20212 2 2021 Information Services Group, Inc. All Rights Reserved.2021 Survey on Industry Trends

2、 in HR Technology and Service DeliveryExecutive Summary Coming out of a challenging year marked by uncertainty and significant change in the way we work, HR organizations are accelerating their move to the cloud. This past year, organizations found not only cost savings with a shift to the cloud, bu

3、t better business value. We see suc-cesses happening in organizations that are developing clear HR technology strategies, aligning their HR service delivery models with their new HCM platforms, optimizing HR processes and focusing on data and analytics. However, significant opportunity to improve HR

4、 service delivery still remains. To better understand these opportunities and how organizations are moving forward in their digital transformation journey, ISG asked 260 companies a series of questions about their HR technol-ogy and service delivery environments. The companies represent a cross-sect

5、ion of industries operating in key geographic regions around the world and range in size from 5,000 employees to more than 50,000 employees. ISGs 2021 Industry Trends in HR Technology and Service Delivery Report is an analysis of that data through the lens of our deep market experience.Report Highli

6、ghts HR organizations are accelerating the move to the cloud. Based on this years survey results, organizations were ahead of where they expected to be in 2020 as reported in the 2019 survey. This accelerated shift to the cloud coming out of the pandemic illustrates how organiza-tions are prioritizi