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1、1AI Agents:What They Are,How They Work,and Where Organizations Might Best Use Them 2024|infodeep-Deep AnalysisAI Agents:What They Are,How They Work,and Where Organizations Might Best Use Them By:Matt MullenAnalyst BriefDeep Analysis The EssentialsIn 2024,the introduction of“agents”derived from artif

2、icial intelligence(AI)dominated the relatively immature marketplace in generative AI for enterprises.Whereas in 2023,discussion of enterprise AI centered upon its use as an assistant within business applications,2024 saw automation,process orchestration,and integration built onto that foundation,cre

3、ating the notion of agents.Using increasingly sophisticated,specialist models and enterprise data along with software engines that can make determinations on purpose,plan,and execution,agents promise a high degree of specificity in carrying out sets of tasks.Where previous iterations of technology h

4、ad to rely on highly detailed predetermined plans,agents can create their own plans based on sets of actions that they have been cleared to operate.In this report,we examine the characteristics of agents and how they extend the capabilities of assistants to achieve more specific,complex outcomes.We

5、also look at the operational and technical architectures that support agents operation and classify the supported actions based on complexity.Finally,we discuss the specific use cases that an enterprise might consider appropriate for deploying agents and how the preparation,implementation,and operat

6、ion of such use might look.Agents can enable enterprises to shift into a level of complex process orchestration that previously would have been resource prohibitive(in both cost and skill).To take advantage of these capabilities,a priority planning task is creating and supporting the actions needed