香港医管局：2021年专科门诊患者体验调查报告（106页）.pdf

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1、12021ForewordOver the past three decades,the Hospital Authority(HA)has stood steadfast in the commitment of providing professional healthcare services to the public.During the journey,we are pleased to have the trust and support from our patients and the community,whose feedback facilitates our unde

2、rstanding of their needs and expectations,and provision of patient-centered service.HA has been conducting Patient Experience Surveys(PES)for over 10 years,and the PES on Specialist Outpatient(SOP)Service in 2021 was the third of its kind.Results of the Survey revealed that around 90%of the responde

3、nts rated their overall experience at SOP Clinics good to excellent and there was a consistent increasing trend in scores for many questions.These positive findings gave us a shot in the arm for HAs dedicated and highly professional staff amidst the unprecedented challenges under the COVID-19 pandem

4、ic.Under the strategic goals to provide“Smart Care”and develop“Smart Hospitals”,HA has strived to empower patients for self-care and roll out“Mobile Patient”initiatives.Since the launch of mobile application HA Go,HA has been improving its operation interface with the users.Patients experience in us

5、ing HA services is enhanced through online appointments booking,payment of bills,tele-consultation and access to health information via the mobile application.We are happy to see that majority of the respondents reported positive experience when using HA Go.On behalf of HA,I would like to express si

6、ncere gratitude to all the patients who shared their experience in SOPCs by participating in this survey.With the unfailing support and collaborative efforts of our staff,patients and the community,I am confident that HA will remain at the forefront towards sustainable healthcare of the community.He