Jerónimo Martins2024年CSR报告.pdf

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1、OUR CHOICES.OUR CODE,2023 HIGHLIGHTSWHAT CAN YOU FIND ON OUR NEW ANNUAL REPORT WEBSITE?Prepared for every deviceThe full version of the Annual Report is still available in a PDF format on the Downloads area.On this dedicated website,texts,graphs and images are rescaled to the screen size of your dev

2、ice to make it more user-friendly.RAISING THE BAR IN CORPORATE REPORTING In the year in which we present our fi rst double materiality assessment,anticipating the European Corporate Sustainability Reporting Directives requirements,our 2023 in Review goes digital.We have prepared a fully-fl edged dig

3、ital report to ease information access while including additional interactive features to help you better navigate through our performance and results.In this booklet you can fi nd a summary of our main achievements,which are further explored on our new annual report website.VISIT JERNIMO MARTINS 20

4、23 ANNUAL REPORT WEBSITE.Find information in multiple waysObtaining information about our performance has never been easier.The new website features a navigation menu based on the report index and sections,as well as a search bar that provides immediate suggestions according to what you are typing s

5、earch as you type.Our Tag Manager allows you to select between a set of topics to fi lter information more effi ciently.2023 HIGHLIGHTSOUR CHOICES.OUR CODE,100%100%100%100%100%51%100%PolandFOOD DISTRIBUTIONSPECIALISED RETAILJernimo Martins Agro-AlimentarAgribusinessPortugalColombiaCoffee ShopsChocol

6、atesBiedronkaNeighbourhood StoreAraNeighbourhood StorePingo DoceSupermarketRecheioCash&Carry51%Health and BeautyDrugstoreWHO WE AREWe are an international Group based in Portugal with over 230 years of know-how in the food business.We address the daily needs of millions of consumers in three countri

7、es,and our strategy is based on proximity and convenient food solu-tions for all consumers,at very competitive prices,which requires operating with maximum efficiency.All value propositions of our banners are customer-centric and marked by a strong differentiation in three essential aspects:the vari

8、ety and quality of fresh food products,best quality Private Brands and a pleasant shopping experience.OUR STRATEGIC FOCUSConsumer:We aim at democratising access to quality food products and solutions,guaranteeing maximum safety and savings for those who choose our proximity stores.Employee:We want t

9、o grow our business while providing a healthy and inclusive work environ-ment,a fair and adequate remuneration,answers to the needs and vulnerabilities,and development opportunities within the organisation.Business partners:We cherish the long-term relationships that enable us to create value and en

10、sure the sustainability of the supply chain,while enhancing the attractiveness and relevance of our value propositions.CODE OF VALUESThe way we fulfil our mission is shaped by our values and behaviours,which are shared across our Companies in all countries where we operate.BUSINESS STRUCTUREWE RAISE

11、 THE BARWE COUNT ON EACH OTHERWE BELIEVE IN DOING THE RIGHT THINGJernimo Martins|2023 Highlights06070.1%|19 MOTHERS30,608 MTOTAL SALES70.2%|21,500 MBIEDRONKA1.5%|469 MHEBE4.4%|1,332 MRECHEIO8.0%|2,435 MARA15.9%|4,853 MPINGO DOCE2019202120202023202230,60820,88925,38519,29318,638EBITDATotalBiedronka1,

12、83884.8%Pingo Doce28213.0%Recheio733.3%Ara452.1%Hebe432.0%Others-112-5.2%JM Group2,168100%2023 KEY INDICATORSEBITDA2,168 MNET PROFIT756 MSTORES5,771EMPLOYEES134,379CAPEX1,209 MAWARDS AND BONUSES PAID TO EMPLOYEES312 MDIRECT SUPPORT TO LOCAL COMMUNITIES87.1 MCARBON FOOTPRINT REDUCTION60.0%COMPARED TO

13、 2017(PER 1,000 EUROS IN SALES,SCOPES 1 AND 2)LISTED IN+130SUSTAINABILITY INDICESFood retailer with the best CDP score worldwideSALES PER BANNERin million eurosSALES PERFORMANCEin million eurosEBITDA BY BUSINESS AREA 2023in million eurosOur determination to keep prices low led us to outperform in al

14、l markets.Strong sales growth protected the Groups profitability.Jernimo Martins|2023 Highlights0809“Given the challenging international climate,the fact that we exceeded 30 billion euros in sales,5.2 billion more than in 2022,is even more rewarding.”PEDRO SOARES DOS SANTOSstruggle.Ara was very asse

15、rtive in its response to the crisis,creating ongoing savings opportunities with promotions and consistently low prices in its basket of basic products.Our agrifood business,which is celebrating its 10th anniversary in 2024,continues its path of growth and differentiation.The development of aquacultu

16、re,the increase in dairy and meat production,and the launch of our very own brand of organic seedless grapes are just some of the major accomplishments in the year.By the year end,we were listed in more than 130 sustainability indices.From investing in renewable energies with the installation of pho

17、tovoltaic panels in around 780 stores and distribution centres to using natural refrigera-tion gases,from fighting food waste,pollution and deforestation to promoting sustainable agriculture and investing in logistics efficiency,our Companies have made great and multi-dimensional efforts to do their

18、 part in tackling the challenges humanity and the planet face.My heartfelt thanks to all our teams,in particular those working on operational areas,for their valuable contribution to a well-succeeded year.Hard work,commitment and dedication were the decisive force behind the results disclosed in thi

19、s report.I would also like to thank my colleagues at the Board of Directors and the Jernimo Martins shareholders,including the family I represent,for the unwavering confidence they have shown in the management teams under my leadership.Pedro Soares dos Santos Chairman&CEO of the Jernimo Martins Grou

20、p MESSAGE FROM THE CHAIRMANThe year 2023 was marked by even greater global instability and uncertainty than in 2022.After two years,the war between Russia and Ukraine continues to rage;the already shaky global environment was again jolted towards the end of the year by conflict in the Middle East,sp

21、arked by the Hamas attack on Israel,which has since spilled over into other countries in 2024,tensions in the Gulf of Aden between the Houthis and US and British forces have disrupted shipping routes in the Red Sea,complicating an already difficult situation for trade and global supply chains.In eco

22、nomic terms,inflation remained very high,the highest in the last 30 years,despite the sharp drop in food inflation,especially in the second half of the year.As a result,central banks remained cautious,that is,they have kept interest rates high.This has led to a global economic slowdown,with Europe,w

23、here our major markets are located,suffering the most.Given the challenging international climate,the fact that we exceeded 30 billion euros in sales,5.2 billion more than in 2022,is even more rewarding.In two years,we increased our con-solidated sales by 10 billion euros.While it is true that in 20

24、23 inflation and exchange rates were contributing factors to performance,it makes me proud that Jernimo Martins is one of the few retailers in the world that posted real growth.The results we have achieved are only possible thanks to the extraordinary commitment of our teams and because we havent sl

25、owed down the investment in our businesses and in streng th ening our presence in the markets in which we operate.Biedronka had another exceptional year in 2023,increasing total sales to 21.5 billion euros,and growing its market share month after month.This represents a 18.2%growth in local currency

26、 and accounts for 70%of the Groups sales.At the end of 2023 Hebe,which since 2022 has had an online presence in Slovakia and Czechia,opened two flagship stores in Prague to boost confidence in the brand and increase consumer engagement,in a complementary logic to its digital-first strategy.E-commerc

27、e has been and will continue to be the Companys main driver of growth.In 2023,online sales grew by 47.6%and now account for 17%of the total sales.Pingo Doce continued its strong promotional dynamic throughout the year,growing sales by 7.9%to 4.9 billion euros.The Company showed remarkable team spiri

28、t and commitment in preparing and carrying out the major store refur-bishments planned for the year(60).By focusing on food solutions,perishables and service,the new store concept is already allowing Pingo Doce to capitalise on its key differentiators.Tourism recovered strongly in the year in Portug

29、al,contributing to the positive performance in the cash&carry segment and returning on Recheios investment in its HoReCa offer.Its ties to traditional retail are also growing stronger and the Amanhecer partner network has now over 600 stores.In Colombia,the economic situation deteriorated rapidly,an

30、d the year was marked by a sharp drop in volumes.Despite food inflation falling in the year,standing at a rate of 14.8%,food prices remained very high and families continued to Read the whole statement online.Jernimo Martins|2023 Highlights10CRYSTAL CLEAR RESULTSOur food retail strategy is based on

31、a mass market approach,which means we are focused on working with volumes and offering the best saving opportunities for those who visit our stores every day,regardless of the country of operation.We always prefer to sell more products at a cheaper price,and we dont raise prices to offset the increa

32、se in production and operation costs.We acknowledge that this strategic choice often puts additional pressure on our margins,but we never compromise our price leadership.The best possible evidence that our business is built on volumes rather than on high margins,is mirrored in the breakdown exercise

33、 on the right.Rua Actor Antnio Silva,7 1649-033 Lisbon,PortugalBreakdown per every 100 euros in sales:Purchase of goods(cost of sales)79.6 Staff costs (salaries,rewards,others)8.3 Operational costs (logistics,services,supplies,depreciations,others)8.3 Financial costs 0.6 Income tax 0.8 Profit 2.5-10

34、0-*Thank you*.As reporting becomes more and more complex,we know that providing stakeholders with clear,transparent information is both a competitive advantage and the right thing to do.By the end of 2023,we were listed in more than 130 sustainability indices,and were regularly followed by 50 ESG an

35、alysts and investors.These assessments are the best way to attest the responsible way in which we conduct our businesses and the open disclosure approach that has been guiding our medium to long-term strategy.In 2023,and for the fourth year in a row,we are the food retailer with the best CDP score w

36、orldwide.Our effective management of the risks and opportunities related to climate change has earned us the top grade(A).Furthermore,we have achieved a leadership level(A-)in the Water Security programme,placing us among the best performers in the sector.Our commitment towards better managing some

37、of the main commodities linked to deforestation,namely palm oil,soy,timber,and beef,also placed the Group at the leadership level(A-)in this fight.Explore the whole story online.TRANSPARENCY IN A WORLD FULL OF FILTERS,WE CHOOSE MAJOR TAXPAYER1,016 M TAXES PAID IN POLAND,PORTUGAL AND COLOMBIAMAJOR IN

38、VESTOR1,209 M INVESTMENT IN BUSINESS EXPANSIONMAJOR EMPLOYER 3,285 NEW JOBS CREATEDMAIN ESG ANALYSTSA boat from our aquaculture business in Portugal operating in the Atlantic ocean.13BUSINESS WITH ETHICSOur history of more than two centuries says a great deal about the way we integrate environ-menta

39、l,social and governance practices across the supply chain,from production to distribution.To ensure that our stores always have the freshest products and our product formulas incorporate the best ingredients,we manage and report the climate-related risks and opportunities inherent to sourcing of pro

40、ducts,in line with the global recommendations of the Task Force on Climate-related Financial Disclosures.By preferring to work with local suppliers,we are helping to develop the economies of the countries where we do business.In 2023,more than 90%of the food products sold in our stores in Portugal,P

41、oland and Colombia were sourced from local suppliers.SUPPORTING SMALL PRODUCERSTo enhance cash availability for small and medium-sized producers of fresh produce in Portugal,we bring forward our payment terms to an average of 10 days,instead of the legally established 30 days,without any financial c

42、osts to the producer.Since 2012 we supported around 375 suppliers.In Poland,we have reduced the payment period to a maximum of 21 days for producers with a turnover of less than 100 million zoty(22 million euros),benefitting around 200 suppliers in 2023.In Colombia we enable suppliers to receive the

43、 early payment of their invoices at more favourable rates and without affecting their debt rating.More than 500 suppliers benefited from this measure.BETTER LOGISTICSPingo Doce is the fourth company in Europe and the first in Portugal to earn four stars in the Lean&Green initiative.This recognition

44、follows a 55%reduction in carbon dioxide equivalent emissions(tonnes of CO2e/pallet)in its logistics operations in mainland Portugal in 2023,comparing to 2018.Biedronka was awarded one star in 2022,for a 20%reduction in emissions from logistics activities in eight distribution centres between 2018 a

45、nd 2020.Lean&Green is a European initiative that aims to achieve carbon neutrality in logistics by 2050.BIEDRONKAS REGIONAL FARMERS PROJECTBiedronka has established a programme to support regional fruit and vegetable producers,so they can supply stores or distribution centres located near to the pro

46、duction areas.This initiative secured commercial relationships with approximately 200 Polish regional suppliers,including 60 family farms,in 2023.As a result,over 123,000 tonnes of fruit and vegetables were delivered at Biedronka facilities by small and medium-scale producers.+90%FOOD PRODUCTS SOURC

47、ED FROM LOCAL SUPPLIERSJernimo Martins|2023 Highlights1415TRUST OUR FOODProduct reformulation achieved by Pingo Doce along with all our Companies is a complex and demanding process,unprecedented in the Portuguese market,and done product by product.The main challenge is to identify and incorporate na

48、tural ingredients that can fully replace the missing element,without compromising on taste and texture.Only such rigour could ensure that the products sensory results would be among the best in class.In 2023,more than 1,300 Pingo Doce Private Brand food products had no flavour enhancers or artificia

49、l colourings in their formulas.In Poland,98%of Biedronkas Private Brand products were free of artificial colourings and 97%free of flavour enhancers in 2023.And there are no artificial colourings or flavour enhancers in specialised perishables from the bakery and pastry,meat,fish and fruit and veget

50、ables categories,including packaged and prepared products.In Colombia,Ara achieved a ratio of 95%of products free of artificial colourings and 96%without flavour enhancers.These achievements help us fulfil one of our main goals:to promote health through food,while ensuring customers trust our food e

51、ven more we are always improving the nutritional formulas of our ranges so that we can offer food that is as natural and healthy as possible.Here are some other examples:the Go Active brand,available in Poland and in Portugal,offers several choices for people looking for food that fits an active lif

52、estyle.And what about organic,vegetarian,vegan,lactose-free or gluten-free options?The choice is increasingly wider.PROMOTING HEALTH THROUGH FOODWe are committed to providing our customers with quality,safe and affordable food.In 2023,we changed recipes to further remove sugar,salt and fat from our

53、products.A magnetic looking blue ice cream that tastes like marshmallows?Sweet!But containing no artificial colourings or flavour enhancers?This childrens favourite dessert is just an example of the major change we introduced to all our Pingo Doce Private Brand assortment.If you are wondering how we

54、 did it,know that the blue colour actually comes from spirulina,a superfood algae.Explore the whole story online.IN A WORLD FULL OF UNCERTAINTY,WE GIVE REASONS TO TRUST130 TONNES OF SUGAR63 TONNES OF FAT25 TONNES OF SALTThis blue ice cream from Pingo Doce Private Brand is saying“My colouring is natu

55、ral”.17TRUST OUR BANNERSProximity to our customers is a defining feature of our business.In addition to our pricing strate-gy,we are committed to ensuring a shopping experience that differentiates us and keeps customers coming back to our stores.On top of the refurbishment strategy in place,Biedronk

56、a has been continuously investing in adding meat and delicatessen counters to its stores.By the end of 2023,more than a thousand stores had already this differentiating service.In Portugal,Pingo Doce accelerated the moder nisation of its store network to capitalise on its strengths.By the end of the

57、 year,there were 190 Comida Fresca restaurants challenging the leadership for the largest restaurant operator in the country and the two central kitchens were certified for environmental management.Recheio invested 35 million euros on the refurbishment of its stores in Viseu and Portimo,while streng

58、thening its distribution infrastructure,and significantly expanding the operations area of the Recheio Masterchef platform in Lisbon.In Colombia,Ara celebrated its 10th anniversary in 2023.From the first stores and distribution centre opened in 2013 to a network of nearly 1,300 stores,our commitment

59、 to the country and the Colombian consumers is more than clear:we have invested 1,000 million euros in this first decade.TRUST OUR PRICESIn 2023,as the retail markets in Poland and Colombia retracted,our banners have managed to increase sales and gain market share by providing the best value-for-mon

60、ey proposition.We introduced tools that allowed us to get closer to our customers and adapt promotions to their expectations.Taking advantage of the growing appetite for gamification and the use of loyalty apps,Biedronka launched Shakeomat and Pingo Doce launched Poupa Shaker,two relevant drivers of

61、 commercial dynamic that aim at addressing the needs and preferences of each customer,based on their shopping habits.One shake a day gives customers a new and different promotion straight away.BIEDRONKAS PARTNERSHIP WITH THE POLISH FOOTBALL ASSOCIATIONThe long-standing relationship between Biedronka

62、 and the PZPN(Polish Football Association)has entered a new phase with the cooperation between the Go Active brand and the PZPN.A team of people from Biedronkas Brand and Quality departments and PZPNs nutritionists and national team chefs designed a new range of Go Active products which appeared in

63、stores with the logo of the Polish national team and the slogan“The best team unites us”.ARA IS THE OFFICIAL SPONSOR OF THE WOMENS NATIONAL FOOTBALL TEAMIn 2023,Ara signed an agreement to support the Colombian womens football team,which granted the qualification for the World Cup.In fact,Ara is the

64、only partner of the Colombian Federation that exclusively supports womens national teams,reinforcing its message of empowering Colombian women.Jernimo Martins|2023 Highlights181912543698710Product AffordabilityProduct Safety and Quality StandardsProduct and Services InnovationFood WasteSustainable a

65、nd Responsible Criteria in the Supply ChainClimate ChangeEmployee Learningand DevelopmentCompensationand BenefitsPackaging Redesign for Sustainable Resource UseEngagement and Supporting Local Communities Financial MaterialityImpact MaterialityNote:Material topics resulting from the application of th

66、e cut-off threshold.Product affordability,product safety and quality standards,sustainable and responsible criteria in the supply chain these are the three main topics identified as critical after analysing the more than 16,000 answers we received from our stakeholders.We intend to repeat this asses

67、sment every three years to keep track of the opinion and the impact of our stakeholders views.“To know your customer,walk in their shoes”.We try never to forget this approach,and we are always keen to hear what our customers and indeed all our stakeholders think we should be doing to better meet the

68、ir needs,aspirations,and expectations.In 2023,we once again undertook an extensive consultation to understand what our stakeholders expect from us.This time,and in anticipation of the new Corporate Sustainability Reporting Directive(CSRD),we carried out an exercise to extract both the financial and

69、material significance of all the topics that could have an impact,considering the likelihood and magnitude along our value chain.This was the first time we analysed the financial dimension of all the evaluated issues.Explore the whole story online.IN A WORLD FULL OF NOISE,WE CHOOSE TOLISTENDOUBLE-MA

70、TERIALITY MATRIXThese are the 10 most material topics for our stakeholders.LISTEN TO OUR EMPLOYEESThe balance between personal,family,and professional dimensions is a crucial factor for individuals when choosing their workplace.We strive to attract the best talent by offering benefits that our emplo

71、yees value,making us a benchmark in the industry.In Poland,the Biedronka Health Academy offers health and safety training provided by professional physiotherapists.The training teaches employees how to prevent musculo-skeletal problems,which is a growing concern in the field of occupational health.I

72、n Portugal,our facilities provide office and distribution centre employees with access to a range of health and wellbeing services.Our clinic provides appointments for general medicine,sleep,smart ageing,psychology,and nutrition.Additionally,we have a wellbeing centre that includes a gym.Two distrib

73、ution centres also offer prevention and physical rehabilitation services to help prevent and treat physical illnesses and musculoskeletal injuries.Luisa Agudelo,a former employee,was the first woman to become an Ara franchisee in Colombia.21LISTEN TO OUR COMMUNITIESThrough our network of more than 5

74、,700 proximity stores,in 2023 we were able to support over 2,100 entities with in-kind and cash donations and reach the most vulnerable groups in society:the elderly,children and young people in need.LISTEN TO OUR CONSUMERSThe innovation that Biek has brought to the Polish market is a good example o

75、f how we respond to customers needs and expectations.Biek is a partnership between Biedronka and Glovo that allows a client to receive its order approximately 15 minutes after placing it in the Glovo app.Biek has more than 1,500 products of Biedronka private brands and leading industry brands availa

76、ble,including a selection of packed vegetables,fruit,meat,fish or ice cream.Also in Poland,Hebe has developed an omnichannel operation,combining the online store with traditional physical stores that help in the processing of orders and deliveries and returns.Deliveries can be made within two hours,

77、either via the Hebe Express service or in-store pickup.BIEDRONKA AND THE GREAT ORCHESTRA OF CHRISTMAS CHARITYSince late 2022,Biedronka has been the main sponsor of the WOP final(Great Orchestra of Christmas Charity),which is the largest charity event in Poland.Held in January 2023,the stores sold of

78、ficial merchandise and donations from customers were collected across the country.The more than 1.6 million euros raised were used to purchase and donate equipment to paediatric hospitals for the diagnosis of sepsis,an infectious disease.COMMUNITY MOTHERS IN COLOMBIAIn 2023,Ara has resumed its Commu

79、nity Mothers programme in partnership with the Colombian Institute for Family Wellbeing(ICBF).The programme aims to provide food donations to community homes managed by women who care for children in municipalities with the highest malnutrition rates in the country.In 2023,243 nannies received suppo

80、rt to 2,430 children.PINGO DOCE WAS THE OFFICIAL FOOD PARTNER OF THE WORLD YOUTH DAYHeld in Lisbon in August 2023,this international celebration embodies many of the values that are intrinsic to the Group,due to the energy it generates and the mobilisation for sharing and inclusion.Pingo Doce set up

81、 tents in four strategic locations in Lisbon,distributing around 190,000 pilgrim kits and selling over 22,000 meals.During the Vigil,which was attended by Pope Francis and marked the end of the WYD,a massive logistical operation was launched,involving 89 galleys to distribute 400,000 meal kits.Pingo

82、 Doces involvement in this special week included 329 volunteers from the head offices in Portugal.23Jernimo Martins|2023 Highlights22A BETTER ENERGY MIX We plan to accelerate our investments in cleaner technologies.Biedronka aims to have solar panels in all distribution centres and in around 2,000 s

83、tores by the end of 2024.We are also replacing refrigeration equipment with technologies that use natural or low global warming potential refrigerant gases.In 2023,52%of our stores and 67%of our distribution centres and industrial units had this technology for refrigeration equipments.OUR AMBITIONIn

84、 a world where information is everywhere,talk is cheap.But where does it lead?From climate change to the loss of biodiversity;from food waste to decarbonisation there are a lot of challenges to address.Instead of talking about them,at Jernimo Martins we choose to take action.We are a business that n

85、eeds fresh food in the stores every day,from dusk to dawn,from dawn to dusk.Even when the store is closed,freezers and refrigerators continue to work all night so that we keep products in perfect conditions.We are aware that the use of resources needs to be responsible and efficient,in order to redu

86、ce our environ mental footprint.And we have taken several steps towards a cleaner value chain.By the end of 2023,430 of our stores in Portugal and Poland had charging points for electric and hybrid vehicles.We ended the year with almost 780 stores and distribution centres in Poland,Portugal and Colo

87、mbia equipped with photovoltaic panels for self-consumption.Explore the whole story online.IN A WORLD FULL OF WORDS,WE TAKE ACTION55%REDUCTION IN ABSOLUTE GREENHOUSE GAS EMISSIONS BY 2033 IN OUR OPERATIONS(SCOPES 1&2,TAKING 2021 AS BASELINE)45%ENERGY FROM RENEWABLE SOURCES CONSUMED BY THE GROUP IN 2

88、023 60%ELECTRICITY CONSUMPTION FROM RENEWABLE SOURCES BY 203060%CARBON FOOTPRINT REDUCTION PER 1,000 EUROS IN SALES(SCOPES 1 AND 2)COMPARED TO 2017by 2045CARBON NEUTRAL IN OUR OPERATIONS(SCOPES 1&2).NEUTRALITY IN VALUE CHAIN EMISSIONS(SCOPE 3)BY 2050.15,772 TONNES OF CO2e SAVED WITH OUR PHOTOVOLTAIC

89、 CELLS IN 2023Biedronka counts with 18 distribution centres to supply its more than 3,500 stores spread across 1,000 locations in Poland.25FIGHTING FOOD WASTEAs a food specialist whose operations include production and distribution,we have a duty and a responsibility to tackle food waste,involving a

90、ll parts of the value chain.And we have several initiatives in place with that purpose.One of them could be called:“The ugly,the delicious and the nutritious”.Whatever their shape,colour or appearance,all foods that meet food safety requirements have a place in our operations.The soups we produce in

91、 Portugal and Poland,which are available in the stores,incorporate non calibrated foods,known as“ugly”vegetables,whose nutritional profile is the same as that of calibrated products we are talking of carrots,onions or potatoes,for instance.Also,the cut and washed,ready-to-use packed vegetables sold

92、in Pingo Doce and Recheio stores in Portugal,are also obtained from these“ugly”vegetables.PROTECTING BIODIVERSITYWe share the world with a huge variety of living beings plants,animals,fungi,bacteria.Each one is doing its job 24 hours a day,seven days a week.We dont realise all the work that is going

93、 on around us,but it is their existence that guar-antees ours.Loss of biodiversity is therefore one of the greatest challenges humanity faces,with multi-dimensional impacts and also on the food sector.In 2023 we invested more than 600,000 euros to support 14 projects to restore natural habitats,prot

94、ect biodiversity and raise environmental awareness.PROMOTING ECODESIGNPackaging is the first point of contact consumers have with a product.Designing a package is much more than just creating something that catches the eye on the shelf.It is safe to say that when it comes to products,the outside als

95、o matters.To reduce the environmental impact and optimise production,transport and waste management costs of product packaging,we have been implementing our own ecodesign project for more than ten years.In addition,more than 80%of the paper and wood used for packaging in 2023 was recycled.As for the

96、 virgin fibres used in our private brand products,around 90%had a sustainability certi fication(FSC,PEFC or SFI),meaning that the fibres come from sustainably managed forests.FOOD DONATIONSSurplus food that meets safety standards but,for some reason,cannot be sold is donated to charitable organisa-t

97、ions.It is through our stores and distribution centres that we donate food to these institutions,with priority given to those working with the elderly,children and disadvantaged young people.In 2023,19,000 tonnes of food were donated.41,869 tonnes PLASTIC,CARDBOARD,ALUMINIUM AND OTHER PACKAGING MATE

98、RIALS AVOIDED BETWEEN 2011 AND 202330%PRIVATE BRAND ASSORTMENT ECODESIGNED BETWEEN 2011 AND 2023+120,000 tonnes“UGLY”VEGETABLES INCORPORATED IN FOOD PRODUCTS BETWEEN 2015 AND 2023Read more about all projects.Jernimo Martins|2023 Highlights2627VALUING SKILLSJoo Pimenta has a 95%degree of visual impai

99、rment.Despite completing the 9th grade and receiving specific training as a baker,he struggled to find and maintain a job.He signed up for a project at Santa Casa da Misericrdia,a local charity,and in early 2022,Joo was one of the first people to join Centro Incluir.The first centre,located in Lisbo

100、n(there is a second one in Porto),added extra capacity to the Incluir programme,which has been running since 2015.This programme provides training and recruitment opportunities for individuals with physical or cognitive limitations,migrants,refugees,or those in situations of social risk.Our innovati

101、ve training and development methodology is customised for each individual and adapted to specific roles within our operational companies or central offices.In order to create real job opportunities for the people who go through Incluir,the whole training process covers several competences.For exampl

102、e,trainees can develop their social skills,either in communicating with others or in the way they will work in a team.Conflict management and interpersonal relationships are also part of the programme,as are health and safety rules.Trainees are also introduced to the use of tools essential to their

103、role,such as information technology or simple mathematical calculations.The programme provides practical training in a real work context,with physical adaptations to the workplace whenever necessary.In Joo Pimentas case,after two weeks of classroom training,including practical exercises,he moved on

104、to on-the-job training under the supervision of his tutor and the inclusion team.He is now a full-time employee at Pingo Doce.In Portugal,and for the third year in a row,our holding company,which received the seal of Excellence for the first time,and Recheio were again recognised as Inclusive Employ

105、er Brands,while Pingo Doce received the award for the first time.Our approach to employment and training opportunities for those who are disadvantaged in accessing the labour market has been also recognised by Eurocommerce.253PEOPLE TRAINED IN CENTROS INCLUIR1,693EMPLOYEES WITH A DISABILITY AND/OR A

106、N IMPAIRMENT WORKING AT THE JERNIMO MARTINS GROUPExplore the whole story online.IN AN INCREASINGLY DIVIDED WORLD,WE EMBRACE INCLUSIONJoo Pimenta was one of the first people to join Centro Incluir.Bruna Gi/EditSetGo29VALUING DIVERSITYWe are present in six countries across three continents,and as such

107、,our workforce is diverse.We value and respect the attributes and abilities of each team member,as we believe that indi-vidual differences make us stronger and more flexible,and we are committed to being an inclusive employer that represents the com munities we serve.In 2023,the Group had more than

108、134,000 employees,of whom 8,321 were citizens of nationalities other than Polish,Portuguese and Colombian(30 percent more than in 2022).The 77 different nationalities of our employees represent a diverse range of backgrounds.We also have employees from five different generations,ranging from grandpa

109、rents to great-grandchildren.All this diversity makes us a truly multicultural and multi generational employer.Enjoy all articles online.UKRAINIAN EMPLOYEES BIEDRONKAAt the end of 2023,we had a total of 3,166 Ukrainian employees working with us,almost all of them in Poland.Biedronka has implemented

110、several mechanisms to facilitate their integration into the organisation,including content and recruitment channels specifically designed for the Ukrainian population,onboarding materials in Ukrainian and operational processes,such as store check-outs,written also in Ukrainian.PREPARING FOR THE FUTU

111、REWe pay close attention to the career development of each of our employees,from the operational level to management positions.We provide everyone who chooses to work with us with the tools and opportunities to reach their full potential,always on the basis of equal opportunity and meritocracy.We en

112、courage internal growth opportunities and challenge everyone to take on new roles in other areas,companies or countries.In Portugal,Poland and Colombia,we invest in training on topics as diverse as leadership and food safety,and have mechanisms in place that include performance reviews,feedback,pote

113、ntial assessments,personal development plans and opportunities for internal mobility and advancement.We also invite our people to take an active part in building the organisation of the future.134,379 EMPLOYEES77 NATIONALITIES ON BOARD67.4%MANAGEMENT POSITIONS HELD BY WOMENJernimo Martins|2023 Highl

114、ights3031Generate your own chartOur chart generator allows you to take a further look on our fi nancial and sustain-ability KPIs,compare the results with previous years,remove and combine indicators to create easy-to-read graphs and export data in the form of a table.All of this can be done in one s

115、ingle page.Publisher Jernimo Martins SGPS S.A.Rua Actor Antnio Silva,7 1649-033 Lisbon,PCoordination and editing Corporate Communications and Responsibility department/Jernimo MartinsConcept and design nexxar GmbH,ViennaPublication date 18 April 2024 A new way of telling the story We have added an a

116、dditional section to our digital report,which served as an inspiration for this booklet,and that aims at showing how we walk the talk.In the following pages you can fi nd how our 2023 achievements incorporate our code of values and our way of doing business.ABOUT JERNIMO MARTINSFounded in 1792,we ar

117、e one of the oldest food retailers in the world.We address the daily needs of millions of consumers in three countries,through a value proposition based on quality food at competitive prices.Food distribution is our main activity and is worth more than 98%of the Groups consolidated sales.Biedronka i

118、s our largest business and,in addition to being the undisputed market leader in Poland,it is developing a new operation in Slovakia.In Poland,we own the Hebe chain of beauty stores,which is also present in Czechia(online and brick-and-mortar stores)and Slovakia(online store).In Portugal,Pingo Doce i

119、s the leading supermarkets chain,while Recheio is the leading cash&carry operator.Ara is our chain of neighbourhood stores in Colombia,which celebrated a decade of operations in 2023.To ensure the direct supply of strategic products,increase differentiation and reach new markets,in 2014 we have created an agribusiness area operating in four different fi elds:dairy,beef,aquaculture,and fruits and vegetables.VISIT JERNIMO MARTINS 2023 ANNUAL REPORT WEBSITE.