Ocwen Financial Corp. (OCN) 2024年CSR报告「NYSE」.pdf

《Ocwen Financial Corp. (OCN) 2024年CSR报告「NYSE」.pdf》由会员分享，可在线阅读，更多相关《Ocwen Financial Corp. (OCN) 2024年CSR报告「NYSE」.pdf（7页珍藏版）》请在三个皮匠报告上搜索。

1、OCWEN FINANCIAL CORPORATIONEnvironmental,Social and Corporate Governance(ESG)and Corporate SustainabilityPUBLISHED MARCH 2024 OCWEN FINANCIAL CORPORATION ESG AND CORPORATE SUSTAINABILITY2 About Ocwen Financial CorporationOcwen Financial Corporation(NYSE:OCN)(“Ocwen”or“the Company”)is a leading non-b

2、ank mortgage servicer and originator providing solutions through our primary brands,PHH Mortgage and Liberty Reverse Mortgage.PHH Mortgage is one of the largest servicers in the country,focused on delivering a variety of servicing and lending programs.Liberty is one of the nations largest reverse mo

3、rtgage lenders dedicated to education and providing loans that help customers meet their personal and financial needs.Ocwen is headquartered in West Palm Beach,Florida,with offices in the United States and the U.S.Virgin Islands and operations in India and the Philippines.At December 31,2023,the Com

4、pany had a total of approximately 4,500 employees and serviced 1.3 million homeowners and 113 subservicing clients.Ocwen has been serving customers since 1988.Additional information can be found at O or in our annual report on Form 10-K for the year ended December 31,2023.Our MissionWe are dedicated

5、 to creating positive outcomes for homeowners,communities and investors through caring service and innovative solutions.Our ValuesIntegrity:Do Whats Right AlwaysDoing whats right always is the cornerstone of our success;it is what builds,preserves and protects our reputation.Integrity is the core of

6、 our business and essential to every service we perform.We are empowered to act as stewards of the business and practice open,honest communication.We take pride in consistently following a comprehensive compliance and risk management system,which includes robust internal controls and regulatory adhe

7、rence.Service Excellence:Consistently Deliver on Our CommitmentsBy embracing a culture of Service Excellence,we strive to delight our customers through caring service and innovative homeownership solutions.The customer is always at the center of what we do,and we strive to win their business each an

8、d every day.We aim to exceed our customers expectations by delivering services that are accurate,beneficial,responsive,courteous and efficient.People:Develop,Grow and Value All EmployeesWe are a team of globally diverse and innovative people who thrive on collaboration and creating value for the Com

9、pany.We succeed and win together by supporting,developing and inspiring each other to thrive both personally and professionally.We strive to create a work environment that challenges,motivates and rewards everyone,and our achievements are shared by all.Teamwork:Succeed Together as a Global TeamDiver

10、sity,inclusion and teamwork are vital to our success.Our unique backgrounds and experiences allow us to blaze new trails and make a difference for our customers.We actively seek and consider different points of view and treat everyone with respect and dignity.Embracing Change:Value Innovation and Ne

11、w ThinkingWe value innovation and look for new ways to improve our jobs and business operations to remain competitive and meet the evolving needs of the market and our customers.We understand a successful organization is one that actively pursues continuous process improvements and rewards people fo

12、r embracing change.OCWEN FINANCIAL CORPORATION ESG AND CORPORATE SUSTAINABILITY3 Our Board of Directors and our management are committed to ensuring Ocwen has responsible practices to address the needs of its customers,employees and the communities it serves.While the Board has delegated oversight o

13、f managements ESG initiatives to the Compensation Committee,the full Board is briefed regularly on the Companys ESG-related activities and metrics.Our comprehensive approach to ESG and corporate sustainability is detailed in our report“Environmental,Social and Corporate Governance(ESG)and Corporate

14、Sustainability”on our website at in the“Shareholders”section under“Corporate Governance.”Our approach is represented by the following policies and programs:Policy on non-discrimination.Ocwens non-discrimination policy provides equal employment opportunities for all qualified individuals without disc

15、rimination based upon the following legally protected characteristics:race,religious creed,color,national origin,ancestry,physical or mental disability,medical condition,genetic information,marital status(including registered domestic partnership status),sex(including pregnancy,childbirth,lactation

16、and related medical conditions),gender(including gender identity and expression),age(40 and over),sexual orientation,Civil Air Patrol status,military and veteran status and any other consideration protected by federal,state or local law(collectively referred to as“protected characteristics”).Underly

17、ing this policy is Ocwens culture and values,including employees rights to be free from unlawful discrimination,and its commitment to providing a safe,secure and productive work environment.Ocwens hiring,salary administration,promotion and transfer policies are based solely on job requirements,job p

18、erformance and job-related criteria.In addition,every effort is made to ensure that Ocwens personnel policies and practices(including those relating to compensation,benefits,transfer,retention,termination,training and self-development opportunities,as well as social and recreational programs)are adm

19、inistered without discrimination on the basis of any legally protected characteristic.Promoting equal opportunity and diversity.Ocwen is committed to providing equal opportunity in all areas of employment,compensation,training and promotion.Company policies prohibit discrimination of any form in all

20、 of the locations in which Ocwen operates.Ocwen strives to foster an environment in which all stakeholders can participate and contribute to the success of the organizations enterprise,taking full advantage of the collective sum of individual differences,life experiences,inventiveness,self-expressio

21、n and unique capabilities,knowledge and talent.Our Diversity,Equity and Inclusion Council,which was formed in 2015,is comprised of leaders from different areas of the Company including our Chief Diversity and Inclusion Officer and helps guide our approach in key areas including Leadership,Workforce,

22、Vendor Diversity and Community Engagement.Diversity,Equity and Inclusion updates are provided to the Executive Leadership Team on a monthly basis and to the Board of Directors as necessary.Ocwens Global Diversity,Equity and Inclusion Policy is reviewed on an annual basis and diversity,equity and inc

23、lusion training is provided to all employees globally.In 2023,several Ocwen women leaders were recognized for their contributions to the mortgage industry and furthering homeownership.Our Chief Risk and Compliance Officer was recognized in HousingWires 2023“Women of Influence”list and five women emp

24、loyees were nominated for Five Stars 2023 Women in Housing Leadership Awards.Additionally,our India team was recognized as one of the 2023 Top Employers for LGBTQ+Inclusion by the India Workplace Equality Index,an honor that reflects our deep commitment to diversity,equity and inclusion.Ocwen utiliz

25、es affinity groups,of which more than 2,200 employees are members,to help support employee development and drive inclusion,including 18 employee events globally.The Ocwen Global Womens Network(OGWN)supports recruitment,development and retention initiatives for women across the organization,and serve

26、s as a sounding board for business insights,and supports the attainment OCWEN FINANCIAL CORPORATION ESG AND CORPORATE SUSTAINABILITY4 of company goals in diversity,inclusion and talent development.Integrating Diversity,Equity and Inclusion into Ocwens culture is critical for our success and allows u

27、s to make the most of the full range of our talent.LEAP,which stands for Leading with Education Action and Purpose,has the mission to educate Ocwen employees globally about Black culture and the Black experience to increase inclusion across the organization.LEAP also enhances the professional develo

28、pment of Black employees through formal and informal mentoring,networking,learning opportunities and leadership development.The mission of FREE,which stands for Freedom,Respect,Expression and Equality,is to create a safe,inclusive and affirming office climate that fosters professional and personal g

29、rowth for employees of all genders and sexualities through education,advocacy,outreach and support.FREE promotes a fully equitable environment that is free of judgment and strives for knowledge,challenges barriers,and seeks to help and empower LGBTQ+employees and allies.Diversity,Equity and Inclusio

30、n(DE&I).We are committed to be a globally diverse and inclusive workplace where every voice is heard and valued.Diversity,inclusiveness and respect are integral parts of our culture and work environment.DE&I training for all employees and unconscious bias training for leaders are parts of our learni

31、ng programs to increase awareness,and employees at all levels are annually evaluated on sustaining an inclusive work environment.The pillars of our diversity program are:Leadership:Embrace and foster a culture of inclusion throughout Ocwen and be held accountable for achieving diversity and inclusio

32、n goals and objectives.Workforce:Attract,develop,retain and advance the best and brightest from all walks of life and backgrounds at all levels of the organization.Vendor Diversity:Achieve a range of suppliers,vendors and service providers who align with our diversity and inclusion strategies.Commun

33、ity Engagement:Ensure that Ocwen has a significant presence in and supports a core group of diverse,community-based organizations and philanthropies.As of December 31,2023,48%of our employees globally are women,and 34%of our U.S.leadership roles(Director and above)are filled by women and 22%are peop

34、le of color.61%of our U.S.employees are women and 45%are people of color.Our affinity groups like the Ocwen Global Womens Network(OGWN),LEAP Black professionals network,FREE affinity group for LGBTQ+employees and mentoring programs,when coupled with a culture of appreciation,help provide a comprehen

35、sive ecosystem for diversity to flourish.We also take action to support the recruitment,development and retention of our diverse talent.These programs include ensuring diverse candidate slates as part of our hiring process,tracking minority hiring,promotion,retention and representation at all levels

36、,and assessing diverse talent as part of our succession planning.Pay equity is an important component of Ocwens employment value proposition,commitment to DE&I and legal and regulatory compliance.We regularly evaluate our performance management,merit increase incentive award and promotion processes

37、for race and gender equality,and remediate any identified compensation gaps.Ocwen supports several organizations focused on promoting diversity in the mortgage industry,including the Five Star Institutes American Mortgage Diversity Council and the National Housing Conferences Black Homeownership Col

38、laborative Workstream.Commiment to Ethics.We have adopted a robust Code of Business Conduct and Ethics that applies to all employees and our Board of Directors,as well as an additional Code of Ethics for Senior Financial Officers that applies to our Chief Executive Officer,Chief Financial Officer,an

39、d Chief OCWEN FINANCIAL CORPORATION ESG AND CORPORATE SUSTAINABILITY5 Accounting Officer.We provide multiple anonymous methods for any employee or other person to report a suspected ethical violation,including whistleblower complaints relating to accounting,internal controls,audit matters or securit

40、ies law,and our policies prohibit retaliation against any person for making a good faith complaint.We also provide methods for interested individuals to contact the members of our Board of Directors and communicate directly with the Chair of our Audit Committee.Our General Counsel serves as our Chie

41、f Ethics Officer and works with members of our Internal Audit function to ensure every ethics complaint and communication to our Board is addressed in accordance with our company policies.Employee Benefits.Ocwens benefits programs strive to keep employees productive and engaged at work by serving th

42、e total wellbeing of employees and their families physical,mental and financial health.In the U.S.,our comprehensive benefits plan includes company-sponsored medical,dental and vision;company-paid basic life,accident and disability coverage;401(k)with company match;and supplemental group coverage fo

43、r critical illness,accident,auto,home,pet,legal,identity protection,childcare/eldercare and tutoring.The medical plans include 100%coverage for all preventive care services and all generic preventive medications.Our wellness programs offer incentives for completing preventive health screenings,parti

44、cipating in online and telephonic health coaching,improving or reaching targeted health scores,and increasing physical activity.Additionally,we provide employees with a comprehensive employee assistance program that includes virtual counseling,personalized health coaching for diabetes and other chro

45、nic conditions,stress management and financial planning workshops,online guided meditation and yoga,and more.Ocwen also provides a generous paid time off(PTO)program to support employees need to rest and recharge.Our medical and family leave programs offer paid disability absences and paid parental/

46、adoption leave,in addition to FMLA required schedule flexibility and job security.Outside the U.S.,our employee benefit programs provide comparable and market appropriate benefits focused on supporting our employees well-being and retirement needs.Our total rewards(compensation and benefits)programs

47、 are developed to attract,motivate and retain employees.They demonstrate the value the employee provides to the organization,are designed to be competitive to the marketplace,and connect directly to key business strategies.Our compensation programs,including salaries and short-and long-term incentiv

48、es,are centered on our pay-for-performance philosophy,aligning the interests of employees and stakeholders by rewarding both individual and overall company performance.Ocwens health and welfare benefit programs strive to keep employees productive and engaged at work by serving the total well-being o

49、f employees and their families.We are committed to and regularly evaluate our practices to ensure pay is fair and equitable,and competitive to the marketplace.Talent Development.We continue to foster an environment in which every team member has the opportunity to grow and achieve his or her profess

50、ional goals,with support and encouragement.We regularly measure employee engagement our employees pride,energy and optimism that fuels their effort and implement action plans that respond to employee feedback.Our most recent employee survey indicated strong engagement levels of 82%favorable.Our trai

51、ning platform focuses not only on the technical domain skills essential to role success but includes competency-based programs to develop leadership capabilities and skills needed for the future.Succession planning occurs annually and is reviewed by the CEO and the Compensation and Human Capital Com

52、mittee.Strategic talent reviews to identify,develop and promote top talent are part of our performance management processes.The Aspire mentoring program provides aspiring women leaders at mid-level with a platform to build skill,knowledge and expertise while achieving professional development goals

53、through focused guidance and insight from a network of mentors.OCWEN FINANCIAL CORPORATION ESG AND CORPORATE SUSTAINABILITY6 Training and development.Ocwen is committed to providing our employees with high-quality training and learning experiences targeted to increase industry knowledge levels,impro

54、ve process efficiency and promote personal growth,which in turn helps improve customer experience,reduce foreclosures and contribute to our success as an organization.Ocwen facilitates professional development through the lifecycle of employees through functional business training,regulatory and com

55、pliance training,and skill and competency development programs.We also provide individualized one-on-one coaching to help customer-facing staff guide customers to positive experiences.In addition to learning programs designed to build functional and leadership competency for all levels of leadership

56、 throughout the organization,Ocwen offers a Leadership Development Training curriculum specifically designed to prepare employees at the Supervisor level and above with the competencies to make them successful in their roles as leaders.Training courses are housed in our continuously reviewed and upd

57、ated learning management system.Our training and development programs are important contributors to our ability to deliver industry-leading customer service.Over the past few years,PHH has been recognized for servicing excellence through Freddie Macs SHARPSM and Fannie Maes STARTM awards and HUDs Ti

58、er 1 ranking.Community development.At Ocwen,we believe homeownership is an important part of achieving financial independence,and our philosophy in this regard is“helping homeowners is what we do.”This philosophy is what guides us in our commitment to the communities we serve.We organize a variety o

59、f community outreach programs and events with local and national organizations around the country to assist homeowners,particularly in communities of color.Our outreach events began during the 2008 mortgage crisis and have continued since then.In 2023,we hosted 41 borrower outreach events across the

60、 country in partnership with the NAACP and seven HUD certified housing counseling agencies.In addition,Ocwen partners with several local municipalities around vacant and abandoned properties to mitigate blight in communities.To better serve our stakeholders and communities,Ocwen created a Community

61、Advisory Council in 2014,consisting of 15 leaders from a diverse group of national non-profit organizations,consumer advocacy groups and civil rights organizations,as a platform to collaborate and share ideas on how to help homeowners.Ocwen provides grants and sponsorship funding to local and nation

62、al nonprofit organizations each year,in support of the work they do to help distressed communities and homeowners.Over the past four years,Ocwen has contributed over$6 million to these organizations,and nearly$28 million since 2012.Additionally,Ocwens subsidiary PHH Mortgage formed a community partn

63、ership with the National Association of Mortgage Brokers(NAMB)to develop and provide a new reverse mortgage certification program to NAMBs members.The success of this training program resulted in PHH Mortgage being named a 2023 Affiliate Company of the Year by NAMB.Charitable activity.Ocwen continue

64、s to find meaningful ways to give back to the communities where we live and work.The charitable events at our office locations around the globe included distributing meals and supporting local food banks,helping economically disadvantaged children and at-risk youth,helping schools for hearing-impair

65、ed children,holding toy drives and back-to-school supply drives,helping the homeless,supporting victims of crimes,providing financial assistance to families impacted by cancer,making donations to first responders,helping communities impacted by the pandemic with donations and medical equipment,hosti

66、ng blood drives through the American Red Cross and making donations to the Mortgage Bankers Associations (MBA)Opens Doors Foundation to help families with a critically ill or injured child.OCWEN FINANCIAL CORPORATION ESG AND CORPORATE SUSTAINABILITY7 Responsible information security management.Ocwen

67、 maintains a comprehensive information security program designed to safeguard the confidentiality,integrity and availability of its data and information systems.Ocwens Board of Directors is consistently updated on information security risks,which are managed through a strategic blend of policies,adv

68、anced tools and technologies,and continuous staff awareness initiatives.Ocwens cybersecurity controls are structured around a multi-layered defense-in-depth strategy designed to protect the integrity of the network against potential breaches.Our workforce undergoes regular training to recognize,aver

69、t,and report cybersecurity risks and incidents.In parallel,Ocwens third-party risk management program assesses and supervises the information security practices of our vendors.It is mandatory for all third-party vendors who handle data processing on our behalf to uphold a well-documented information

70、 security program that aligns with our strict security standards.Ocwens readiness for and responsiveness to cyber threats are regularly evaluated through various assessments.These include both internal and external vulnerability assessments,penetration testing,incident response table-top exercises,a

71、nd breach readiness and response drills.For more detailed information regarding Ocwens approach to information security risk management,see“Item 1.Business-Risk Management.”Environmental Impact.In 2023,Ocwen continued its commitment to operate through a primarily remote working model,reducing the pe

72、rcentage of employees commuting daily to the office.Fewer associates in the offices afforded the opportunity to reduce our office footprint in several markets.As office space footprints were reduced,improvements were made to retrofit lighting and equipment to lower our use of natural resources.Recyc

73、ling of office and paper products in all U.S.facilities continues to be a priority,which reduces our imprint on the local landfills.In addition,we continue to reduce paper mailings to customers through our digital mailing service,electronic notice delivery and process automations.2024 Ocwen Financial Corporation