Stagecoach Group plc (SGC.L) 2010年年度报告「LSE」.pdf

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1、Stagecoach Group overviewStagecoach Group is a lead-ing international public transport company with bus and rail operations in the UK and North America.We employ around 30,000 people and run nearly 13,000 buses and trains.UK BusNorth America700mjourneys a year100mvehicle miles a year250mjourneys a y

2、ear18,800 employees3,800employees7,200employees7,000buses and coaches2,700buses and coaches2,200train services a dayUK RailOperational performanceUK rail punctualitySouth Western TrainsEast Midlands TrainsVirgin TrainsNational RailSource:Network Rail,Public Performance Measure Moving Annual Average,

3、May 2010.010203040506070809010093.0%92.5%91.5%85.3%Customer serviceUK rail customer satisfaction Source:National Passenger Survey,Spring Wave 2010.010203040506070809010085%86%83%90%*Note:all fi gures are approximate.Comparative fares data extracted from TAS National Fares Survey 2009.The tables comp

4、are urban single fare levels by bus operator ownership.Figures used refer to the measure of train punctuality also known as PPM(public performance measure)which is commonly used throughout Europe.For long distance operators,such as East Midlands Trains and Virgin Trains,this shows the percentage of

5、trains arriving within ten minutes of timetabled arrival at fi nal destination.London and south east operators(including South Western Trains),and regional operators show the percentage arriving within fi ve minutes of the timetabled arrival.Data covers the period 3 May 2009 to 1 May 2010.National R

6、ail average is for all franchised train operating companies.Data extracted from National Passenger Survey,Spring Wave 2010.Percentages are for overall satisfaction.The National Passenger Survey(NPS)is conducted twice a year from a representative sample of passenger journeys across the UK.It surveys