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1、Partner for a digital and sustainable world2023 INTEGRATEDANNUAL REPORTOur clients are wholly committed to the dual transition towards a digital and sustainable economy and this is profoundly transforming the way they create value.Today around the world,we are leveraging the expertise of our 340,000

2、 employees who are mobilized around a common purpose:to unleash human energy through technology for an inclusive and sustainable future.We work alongside businesses and organizations as they embark on their transformations and support them in the development of new sources of value creation.As our c

3、lients rethink their approach to innovating,producing or interacting with their customers,we are by their side.Capgemini,the business and technology transformation partner of the worlds future business leaders.3THROUGH ADVANCED DATA VISUALIZATION AND STREAMLINED DATA PROCESSING,RESEARCHERS ARE EMPOW

4、ERED TO NAVIGATE COMPLEXITIES SWIFTLY,FOSTERING INFORMED DECISIONS.THE SOARING COST OF NEW LAUNCHESSince 2010,the average cost of launching new medicine has risen by 67%,with clini-cal trials accounting for two thirds of R&D costs alone.As a key industry player,Sanofi needed to incorporate new and i

5、ndividually tailored therapies into its trial protocols,while developing more flexible designs to address patients and sites needs.The company launched a dedicated program to make life easier for patients,investigators and their sponsors throughout the course of the trials.REDUCING DEVELOPMENT TIMES

6、anofis partnership with Capgemini aims to reduce the time required for developing new drugs by one to two years.Data visualization tools and accelerated data flow will also allow investigators to make better decisions,more quickly.Thanks to Capgeminis technological expertise,Sanofi is able to collec

7、t and analyze big data to devise a new algorithm for patients and share it amongst different centers.It can also offer more flexible,personalized patient journeys with increased homecare options,thanks to a digital and integrated patient platform.1-2YEARS REDUCED DEVELOPMENT TIMEBRINGING MEDICINE TO

8、 PATIENTS QUICKLYThanks to a data-driven recruitment process,Sanofi has improved diversity in panels.And by improving the efficiency of its trials,they will reach their goal of bringing medicines to patients more quickly.Despite medical advances,there are still patients whose medical needs are going

9、 unmet.The speed and pace of clinical trial research directly impacts how quickly new medicines can be provided to patients.Capgemini is supporting SANOFI as they explore innovative approaches and digital technologies that can accelerate clinical research cycles.The dedicated program provides benefi

10、ts all along the value chain for patients,investigators and doctors.ACCELERATING ACCESS TO MEDICAL TREATMENT235Sustainability has not always been at the forefront of product development in the aerospace and defense industry.However,with 800 aircraft maintained or dismantled each year,the industry ne

11、eded to find a way towards more circularity.Capgemini and AMAZON WEB SERVICES(AWS)have come together to develop a solution.This required the digitalization of hundreds of thousands of documents and parts that make up an aircraft,turning fragmented historical data into digital assets to increase the

12、reuse rate of parts,and thus boost the adoption of circular economy practices.MOVING THEAEROSPACE INDUSTRYTOWARDS A CIRCULARECONOMYA COMPREHENSIVE VIEW OF EXISTING PARTSCapgemini and AWS leveraged their combined innovation and technology capabilities to create the Lifecycle Optimization for Aerospac

13、e platform.By digitalizing maintenance,the platform provides a comprehensive view and understanding of the usage of a part over time.The result is a time gain of 40%to 50%in analyzing parts.800AIRCRAFT“RETIRED”EACH YEARMOVING THE AEROSPACE INDUSTRY TOWARDS A CIRCULAR ECONOMYBy automating the inspect

14、ion process,optimizing lifecycle analysis of aircraft parts,and guiding decisions to extend their lifespan,the platform is accelerating adoption of circular economy practices in the aviation industry.The ability to consider the aerospace industrys entire value chain,including maintenance,and being a

15、ble to accurately monitor the condition of an aircraft at any time constitute key levers for the industrys overall transformation.Air France and Safran participated in the development of the platform and will be among its first users.Collecting historical information helps the aerospace ecosystem ow

16、ners,operators,and OEMs to improve worldwide use of existing products.40-50%TIME GAINED IN ANALYZING PARTS45ENERGY COMMAND CENTER:A REVOLUTION IN ENERGY CONSUMPTIONWith SCHNEIDER ELECTRIC,we set up an Energy Command Center(ECC)in Bangalore,India,for real-time monitoring and control of the energy sup

17、ply of our eight campuses in India.This resulted in huge savings in the Groups energy consumption.Such actions align with our commitment to sustainable transition,recognizing the importance of efficient energy management in reducing environmental impact and promoting long-term sustainability.29%THE

18、REDUCTION OF ENERGY CONSUMPTION ACROSS OUR INDIAN CAMPUSES COMPARED TO 2019PARTNERSHIP IS IN OUR DNASchneider Electric contributed to a massive project that Capgemini has launched in India a unique Energy Command center built on IoT-based architecture for intuitive resource management.It harnesses d

19、igi-talization and a data-driven approach to monitor and manage performance of our energy assets,and further supports sustainability initiatives across our cam-puses in India.We now run all our offices using 96%renewable electricity for our own operations.Also,we are serving the demand of more and m

20、ore clients who need support in managing their assets,and we are collecting data from these energy assets to deliver dashboards for energy transparency in order to drive sustainability.70,000TONS OF CARBON EMISSIONS REDUCED PER YEAR THANKS TO THE ECC6710 Letter from the Chairman 12 Message from the

21、CEO 14 Board of Directors16 Executive Committee18 Highlights of the Year22 Interview with our Chief Human Resources Officer24 Our people speak28 Our purpose,values and ethical culture30 Diversity and inclusion in action66 Our business model68 2023 Key figures72 Our 2023 ESG Journey76 Our governance8

22、2 Invited artist:AnneMargot Ramstein50 Our innovation ecosystem52 At the forefront of the gen AI revolution 58 Embracing climate tech 60 Innovation and sustainability:in conversation with Schneider Electric62 Our extended ecosystem of partners64 World class offer portfolio48 _ TECH X FUTURE34 The fu

23、ture of industries is here36 Interview with our Global Industries Head38 Our research to guide strategic choices 40 Telia:A journey of innovation,partnership and sustainability42 Alstom:Digital transformation for sustainable mobility44 More client stories32 _ BUSINESS X TECHANNE-MARGOT RAMSTEIN,reve

24、als to us through her framings,her changes of angles,the beauty of minimalist or modest infrastructures,all while embracing a sustainable and digital perspective.This digital dimension is expressed through subtle and contemporary patterns present in her drawings,adding depth and modernity to her art

25、istic work.CAPGEMINI INTEGRATED ANNUAL REPORT 202389TABLE OF CONTENTS_ Capgemini demonstrated its agility and resilience once again in 2023.The Group withstood the slowdown in demand which was most likely due to higher inflation and rising interest rates.We continued to invest and consolidate our st

26、atus as a partner to our clients supporting their business and technology transformations.Despite the decline in demand,the Group improved its operating margin.The markets reaction to Capgeminis performance demonstrated investors trust in the Group,in its captain,Aiman,and his entire crew.It is a we

27、ll-known fact that we see who the best helmsmen are in light winds!It is therefore no coincidence to me that Capgemini is a partner to the Americas Cup,an iconic sailing competition that takes innovation and technology to the highest level.Everything still,and always,comes down to technology and inn

28、ovation.Artificial intelligence has become the driving force behind transformation,with the sudden emergence of generative AI.Everyone has seen how,at tremendous speed,it has transformed the day-to-day lives of businesses and citizens alike.In record time,this technology has started being used in wa

29、ys that we never thought imaginable,and its potential is seemingly boundless.In any case,generative artificial intelligence is ushering in a new era.The press likes to point out the risks associated with it(hallucinations,bias,the spread of deepfakes,intellectual property rights violations,high ener

30、gy consumption,etc.).But we are truly on the verge of a revolution that will boost productivity and completely reshape many sectors.So,as always,we must redouble our vigilance and our efforts.Some might be tempted to rely entirely on regulation.But we should remember that what we need to control is

31、how technology is used.We must beware of giving in to the absurd idea of censoring technology itself.Your Board of Directors,which I have the pleasure of chairing,ensures the proper governance of the company.Its composition changed again in 2023.At your Annual General Shareholders Meeting,two new me

32、mbers were voted in:Megan Clarken and Ulrica Fearn.They very quickly contributed to our work through their sector expertise and their understanding of financial aspects,inclusion and diversity,digital transformation and the US and Asian markets.I started this letter with a sailing metaphor,and Id li

33、ke to end it with reference to a sport that is even more beloved at Capgemini.The 2023 Rugby World Cup,which we sponsored,brought out the enthusiasm and attachment that many of our employees feel towards this sport.At the risk of offending some,I would like to pay tribute to the winners,South Africa

34、.The countrys team showed uncommon strength of character.They beat France,England and New Zealand,each time by one tiny point.It is a testament to collective spirit,resilience and extraordinary mindset and strength of character.And that is the beauty of this sport.Serge Kampf would undoubtedly be ex

35、tremely happy to see that his passion for rugby reigns as strong as ever in the Group he founded over fifty years ago.Serge was crazy about rugby,because he believed that it was the ultimate team sport.You cannot achieve anything in rugby without total engagement from all teammates,and every try is

36、an achievement for the entire team.These collective values resonate intensely with those of Capgemini and continue to guide us today.“EVERYTHING STILL,AND ALWAYS,COMES DOWN TO TECHNOLOGY AND INNOVATION.”PAUL HERMELINCHAIRMAN OF THE BOARDCAPGEMINI INTEGRATED ANNUAL REPORT 20231011LETTER FROM THE CHAI

37、RMANAIMANEZZATCHIEF EXECUTIVE OFFICER“WE ARE A BUSINESS AND TECHNOLOGY TRANSFORMATION PARTNER TO OUR CLIENTS.WE WORK HAND IN HAND WITH BUSINESSES AT EVERY STEP OF THEIR VALUE CHAIN.”_ 2023 has been a year of growth for the Group.We anticipated a slowdown in the market and we succeeded in asserting o

38、ur resilience by navigating the macroeconomic headwinds throughout the year.This allowed us to achieve excellent results which placed us amongst the most performing companies in our sector while we continued to gain market share.And for this,I would like to extend my heartfelt thanks to all our Capg

39、emini team members for their dedication and mobilization.Ultimately,this years performance was a crowning moment in a particularly dynamic decade.In ten years,the Group more than doubled in size,our operating margin increased by four points,while earning per share and our free cash flow almost tripl

40、ed!The scale of this performance reflects the extent of our Groups transformation,our discipline in execution and the accuracy of our positioning:we are a business and technology transformation partner to our clients.We work hand in hand with businesses across the executive C-suite and at every step

41、 of their value chain.The senior executives I meet with are fully engaged in transitioning towards a digital and sustainable economy and they trust us to guide them on their journeys.Today,we are creating value and tangible business results through our industryspecific solutions for the worlds leadi

42、ng businesses,and we are actively involved in their transition to net zero.And you can take our clients word for it!In this report,you will find many client stories and conversations with leaders from Alstom and Telia attesting to this.On a more personal note,the Group holds a special place in my he

43、art.I am extremely proud of how far we have come,both in terms of the strong acceleration the Group has demonstrated in recent years and how today,our clients consider us to be a strategic partner.We cannot look back on 2023 without mentioning the breakthrough in AI and gen AI.It represents a huge o

44、pportunity for all businesses and we are a major player in this domain.Thanks to our expertise in this area our clients can explore,test and deploy at scale solutions that are capable of delivering undeniable business value.In just a few months,we succeeded in establishing partnerships with the bigg

45、est names in the market:Microsoft,Google,AWS,Salesforce and Mistral AI and our 2 billion investment plan will further strengthen our leadership.This past year,we have taken important steps in ESG as well.We are a responsible business and we are systematically taking the necessary actions to create a

46、 more sustainable and inclusive world.We are leading the way with bold innovations to reduce our carbon footprint:96%of the electricity the Group consumes is now renewable and our carbon emissions,across all three scopes,have decreased by 30%since 2019.In terms of social responsibility,we continue t

47、o make strides and employee training and upskilling remain our number one priority.The Group has strengthened its commitment to diversity and inclusion and I am proud of the way we are upholding the values of respect,tolerance and inclusion.In this report you will discover what Capgemini stands for,

48、its vision and the value we bring to our clients.Youll also be able to look back on an exceptional year of sponsorship rugby,golf,hybrid motorsports.Our transformative power has crossed over into sports!Im glad we will continue this journey into 2024 with the sponsorship of the emblematic Americas C

49、up.Today,while the global context is uncertain on many levels,I remain optimistic.I believe in the potential that technology has to build a digital and sustainable economy and we are committed to keeping people at the heart of it.I am confident in the Groups ability to grow and I know I can count on

50、 the energy and passion of all our people.CAPGEMINI INTEGRATED ANNUAL REPORT 20231213MESSAGE FROM THE CEOBOARD OF DIRECTORSAs of March 31,2024,the Board of Directors has 15 members,of which 13 are elected by shareholders and two are appointed in accordance with the employee representation system.In

51、total,83%of the members are independent,42%are women and 58%are men.The wide range of their experience and expertise contributes to the quality of the debates and the smooth functioning of the Board.OLIVIER ROUSSATBELEN MOSCOSO DEL PRADOLUCIA SINAPI-THOMASPATRICK POUYANNHERV JEANNINKURT SIEVERSXAVIE

52、R MUSCASIN HERBERT-JONESPAUL HERMELINChairman of the Board of DirectorsAIMAN EZZATChief Executive OfficerMARIA FERRAROMEGAN CLARKENPIERRE GOULAIEFFULRICA FEARNFRDDRIC OUDALead Independent Director,Vice-Chairman of the Board of DirectorsCAPGEMINI INTEGRATED ANNUAL REPORT 20231415GOVERNANCEAs of March

53、 31,2024,the Group Executive Committee comprises 37 members,including the 14 members of the Group Executive Board,indicated by an asterisk(*).The Group Executive Board oversees the running of the Groups operations.The Executive Committee helps the Group Executive Board to define Capgeminis overarchi

54、ng direction.It sets major strategic priorities,defines the action plans to achieve them,and ensures that these plans are effectively implemented at operational level.Four committees provide specialized backup for Group Management:the Commitments Committee,the Mergers and Acquisitions Committee,the

55、Investment Committee and the Risk Committee.(1)Insights&Data,Business Services,Cloud Infrastructure Services.PASCAL BRIERInnovationSTEFFEN ELSAESSERTransformationARUNA JAYANTHILatin America&CanadaOLIVIER LEPICKGroup General SecretaryPAUL MARGETTSUnited KingdomROSHAN GYACapgemini InventKARTIK RAMAKRI

56、SHNANFinancial Services,Banking&Capital MarketsOLIVIER SVILLIA*Chief Operating OfficerMICHAEL SCHULTE*Northern EuropeJRME SIMON*Global Industries&EthicsFERNANDO ALVAREZ*Strategy,Development&AlliancesAIMAN EZZAT*Chief Executive OfficerJIM BAILEY*AmericasJEAN-PHILIPPE BOL*Operations Transformation&Ind

57、ustrializationANIRBAN BOSE*Financial Services&AsiaPacificCYRIL GARCIA*Sustainability Services&Corporate ResponsibilityANNE LEBEL*Human ResourcesFRANCK GREVERIE*Porfolio Offers,Global Business Lines(1)WILLIAM ROZ*Capgemini EngineeringJEROEN VERSTEEGSalesEXECUTIVECOMMITTEEKARINE BRUNETCloud Infrastruc

58、ture ServicesNIRAJ PARIHARInsights&DataMARIA PERNASGeneral Counsel,Commercial&Contract ManagementOLAF PIETSCHNERAsiaPacificOLIVER PFEILBusiness ServicesVIRGINIE REGISMarketing&CommunicationsROSEMARY STARKStrategic ClientsASHWIN YARDIIndiaANDREA FALLENI*Southern EuropeNIVE BHAGAT*Chief Financial Offi

59、cerINMA CASERODeputy CHROPATRICK FERRARISSales,Southern EuropeKARINE MARCHATChief Financial Officer,Northern EuropeSHINICHI TONOMURADeputy CEO,AsiaPacificERWOAN TOUCHEDelivery&QualityVOLKMAR VARNHAGENOperations,Capgemini EngineeringSHOBHA MEERACorporate ResponsibilityCAPGEMINI INTEGRATED ANNUAL REPO

60、RT 20231617MANAGEMENTHIGHLIGHTS OF THE YEARAdvancing sustainable air travel,supporting female leaders in rugby,expanding our semiconductor capabilities 2023 brought a wealth of new endeavors that reinforced our position as a strategic business and technology transformation partner.The Group helped i

61、ts clients to prosper in a digital and sustainable economy thanks to our acquisitions,partnerships,and thought leadership research reports.UNPARALLELED PRESENCE AT WEF Capgemini joined leaders from business,government and civil society for C-suite discussions on AI,Intelligent Industry and sustainab

62、ility at the prestigious invitation-only,54th Annual Meeting of the World Economic Forum(WEF)in Davos,Switzerland.The forum was an opportunity for Capgemini,as a WEF strategic partner,to demonstrate how it helps clients leverage technology to build a sustainable,inclusive future and create longterm

63、value that builds resilience,security and future growth.Aiman Ezzat took part in a key panel discussion entitled Big Bets for Digital Industries,describing the need to invest in skills,innovation and competitiveness to enable sustainable transformation for economic growth.Moreover,the Capgemini Pavi

64、lion served as an excellent venue for hosting clients and visitors for conference sessions around the theme of Business,meet tech.Visitors also experienced various demos and the PEUGEOT 9x8 Hybrid Hypercar drew crowds.SCORING HIGH ON GENDER EQUALITY For the second year running,Capgemini was listed i

65、n the Bloomberg Gender-Equality Index(GEI)2023.This time the Groups overall score was above 80 points close to 10 points higher than the industry average,with the maximum score of 100%in two categories:“Antisexual harassment policies”and“Prowomen brands”.This performance in the benchmark index,which

66、 covered 484 firms,is proof that our strong commitment to gender equality and an inclusive workplace is being recognized by the industry.The proportion of women in the total workforce reached 38.8%at the end of 2023,up by 1 point yearonyear and almost 6 points up since 2019.The proportion of women i

67、n executive leadership positions reached 26.2%,up by 1.8 points yearonyear and more than 9 points up since 2019.TOMORROWS FEMALE LEADERS IN RUGBY In 2023,twelve women from World Rugbys six regional associations received individually tailored coaching and training to develop their leadership skills i

68、n the latest chapter of the Capgemini Women in Rugby Leadership program.The program has proven to be transformational in identifying and developing current and next generation female leaders,with the goal of advancing parity and ensuring greater opportunities for women at all levels of the sport.A N

69、EW SUSTAINABILITY MILESTONE Capgeminis offices in India are now operating on 100%renewable electricity.The share of renewable energies in the Groups electricity consumption reached 96%compared with 88%in 2022.This was made possible by onsite renewable energy generation,offsite renewable energy purch

70、ase through power purchase agreements,and green power purchasing through utility programs.Other decarbonization measures include the installation of solar plants on all campuses and a battery energy storage system(BESS)that allows Capgemini to store excess renewable energy generated from the solar p

71、lants during the day and use it during the evening peak hours.Capgemini also maintained its position on the A climate list in the 2023 CDP(Carbon Disclosure Project)assessment,released in early February 2024.CAPGEMINI INTEGRATED ANNUAL REPORT 202318192023 HIGHLIGHTSA STRONGER FOOTPRINT IN JAPAN Capg

72、emini has signed a share purchase agreement(SPA)to acquire BTC Corporation(BTC),a leading cloud and digital services provider in Japan.This acquisition will boost Capgeminis cloud and digital capabilities in the country and help meet client demand for its end-to-end services.Founded in 2002 and head

73、quartered in Tokyo,BTC comprises a 500+strong team of highly skilled professionals who support organizations in solving their most complex challenges through agile and efficient development.Its offerings focus on cloud integrationrelated services to facilitate the digital transformation journeys of

74、clients,including several international and local brands.SHARING OUR COMPANYS SUCCESS WITH OUR EMPLOYEES The 10th Capgemini employee share ownership plan(ESOP)was subscribed to by more than 50,000 employees in the 32 participating countries.Our annual ESOP is a key tool for enabling staff to share t

75、he value they help create,and for attracting and retaining talent.The capital increase represents 1.8%of the Groups issued share capital and will contribute to maintaining Capgeminis employee share ownership level at around 8%of capital at year end.TOWARDS AN AI-ENABLED FUTURE Capgemini has establis

76、hed a dedicated generative AI practice to rapidly scale its capability,solutioning and delivery,as well as a Generative AI Lab that follows the evolution of the technology and researches the most relevant use cases and collaborations with businesses.The Group has also announced new partnerships in t

77、he generative AI value chain,including with Google Cloud and Microsoft.Capgemini aims to train a large part of its workforce on generative AI,embedding AI training as a key requirement into all of our development and training curricula.A STRONG INVESTMENT IN SEMICONDUCTOR CAPABILITIES Capgemini alre

78、ady boasts global silicon engineering capabilities that rank among the worlds largest and now these have been extended thanks to our acquisition of HDL Design House,a leading independent provider of silicon design and verification services in Europe.The deal also reinforces silicon services as a key

79、 enabler of the intelligent industry revolution where the Group is a leader.With headquarters in Belgrade,HDL Design House comprises approximately 300 highly skilled engineers delivering advanced custom chip designs for multiple industries.AN ACQUISITION IN FINANCIAL CRIME COMPLIANCE Capgemini signe

80、d an agreement to acquire the Financial Crime Compliance(FCC)division of Exiger,a global market leading practice.This acquisition will strengthen the Groups offerings in financial crime,risk management and regulatory compliance services.Founded in 2013,the FCC division of Exiger comprises a team of

81、experts located in North America,EMEA and APAC,who specialize in advisory,analytics and managed services relating to antimoney laundering,Know Your Customer(KYC),antibribery and corruption,suspicious activity monitoring,sanctions,transaction monitoring and fraud.Its client roster is highly complemen

82、tary and includes major players in banking,capital markets and fintech.THOUGHT LEADER IN THE ENERGY SECTOR FOR 25 YEARS A change in public perception along with sustained,realistic regulations will be necessary if we are to meet global climate goals.That is one key finding of the World Energy Market

83、s Observatory(WEMO),our annual thought leadership and research report created in partnership with Vaasa ETT and Enerdata.The report also highlighted the power of consumerled conservation efforts,such as the EcoMode campaign in the UK that resulted in a remarkable 12%reduction in household energy con

84、sumption.Now in its 25th edition,the report tracks the development and transformation of electricity and gas markets across Europe,North America,Australia,Southeast Asia,India and China.It is prepared by a global team of over 100 experts and includes 40 articles,all backed by rigorous analysis.SOLUT

85、IONS FOR THE WORLD OF AVIATION Capgemini is strengthening its position as a sustainable partner and helping push the boundaries of aerial mobility by working with French aeronautical company Euro Airship on the design,manufacturing and assembly of the Solar Airship One.The solarpowered airship is sc

86、heduled to take off in 2026 for a nonstop fossil fuelfree flight around the equator in the worlds first demonstration of a completely new lowcarbon mobility solution.Operating at an altitude of approximately 20,000 feet(6,000 meters),this cuttingedge aircraft is powered by a combination of a coverin

87、g of solar film,batteries,and hydrogen fuel cells to generate power both day and night,theoretically enabling it to fly indefinitely.PARTNERSHIP WITH UNICEF While children are the least responsible for climate change,they are likely to bear the greatest burden in the future.As a responsible business

88、 committed to environmental sustainability,Capgemini takes a 360 approach to reducing our environmental footprint,assisting clients with sustainability,and empowering the next generation with green skills.That is why Capgemini is bringing its resources and expertise to support UNICEFs Green Rising I

89、nitiative,which aims to mobilize millions of young people at a grassroots level to drive climate action.Capgemini will work with UNICEFs Generation Unlimited,a leading global Public-Private-Youth Partnership,initially on two educational youth-led projects in this three-year partnership._ Through our

90、 partnership with Chef Dinara Kasko,we are blending generative AI with culinary art,pushing the boundaries of creativity and innovation in pastry design for our gen AI marketing campaign.CAPGEMINI INTEGRATED ANNUAL REPORT 202320212023 HIGHLIGHTS_ What skills and qualities do todays employees require

91、 to stay at the forefront in serving client business needs?ANNE LEBEL:This is an essential question for those of us working in human resources.The blurring lines between business and technology across all industries require a new breed of talent that combines technical skills and industry expertise

92、But that is just the start.In todays fast-changing world,we attach increased importance to social and emotional capabilities:adaptability,empathy,storytelling because these are character traits needed to understand the challenges our clients face today.A good example of these challenges is the surge

93、 of generative AI onto the scene in 2023.Our responsibility is to ensure that our people are at the forefront of technology to bring value to our clients.To this end,Capgemini announced in July 2023 that it would invest 2 billion to strengthen its leadership in AI over the next three years.Weve adop

94、ted a holistic approach to encouraging and nurturing talent through which we provide our employees with industryspecific knowledge at every stage of their careers.This starts on day one:new team members are onboarded in an industry,they are expected to develop a defined set of skills,they are traine

95、d through our industry campus,and even certified in order to recognize their expertise accordingly.They also join an online community,where they can address industry challenges through expert support,knowledge assets,peer engagement and by collaborating with partners.So,its really a long-term commit

96、ment.We are a global and diverse company,and it is important to grow and learn from each other.Our professional communities bring together experts no matter where they live and work and,through them,individuals can receive tailored online support,peertopeer learning and participate in community even

97、ts so that employees can develop the skills they need to perform and grow in a more informal setting.People also learn from experience.Our commitment extends to crafting career pathways that enable individuals to broaden their expertise by transitioning seamlessly across diverse roles and business d

98、omains._ What makes working at Capgemini special?A.L.:Over the past few years,Capgemini has focused on providing a highly engaging people experience,with attention given to key moments that matter in our employees lives.We take pride in our culture and founding values such as fun and team spirit.We

99、want new joiners to feel welcome from day one,so our onboarding includes a buddy program for early support and networking opportunities.At Capgemini we truly believe in our hybrid model:with hybrid working possibilities and flexibility in terms of working hours and work location,our employees can ba

100、lance their professional ambition with their personal life.We have active employee-led networks,such as WomenCapgemini,OUTfront and CapAbility,dedicated to advancing diversity,equity,and inclusion both in the workplace and in society at large.Employees today are driven to tackle social causes such a

101、s climate change and biodiversity.Through our global tech challenges,they can learn how to use technology for innovative solutions.This commitment to being an employer of choice was once again rewarded last year by our inclusion in the Universum Top 50 most attractive employers for IT students globa

102、lly._ How does Capgemini build leadership?A.L.:We recognize that a new type of leadership is needed to“unleash human energy through technology for an inclusive and sustainable future.”This is reflected in our leadership vision,and we look for well-rounded leaders who put the client first and can del

103、iver our strategic ambition to be a leading transformation and technology partner.We put a premium on promoting,to leadership positions,employees with a variety of skills,knowledge,and experience.Mobility within the Group has always been a key lever to grow leaders and enrich their experience.We exp

104、ect our leaders to inspire people and be attentive to diverse needs.Guiding teams in their development,providing feedback,betting on talent,and taking risks to develop people are key principles we want our leaders to demonstrate.And as a multicultural company,we expect leaders to be inclusive.They a

105、re equipped to adopt and promote inclusive managerial practices.Unconscious bias and inclusive behaviors are embedded into all our flagship leadership trainings.In 2023,our executive and senior leadership volunteered to host inclusion circles,to have open discussions with their teams either about un

106、conscious bias or the value of diversity and inclusion in business.And its not just about acquiring generative AI expertise.It is about leading in this field and applying the technology in new and meaningful ways across our clients value chains._ How does Capgemini help its people to grow?A.L.:We wa

107、nt to build a company of“learnitalls”,not“knowitalls”,turning potential into business value and ensuring our employees sustainability and long-term employability as their careers progress across Capgemini and beyond.We have developed a diverse and rich learning offering,aligned with our strategic ob

108、jectives.Our digital learning platform embeds learning paths developed with prestigious knowledge and technology partners including Harvard Business.We are committed to increasing the learning hours of every employee.In 2023,we exceeded our global target of 5%growth in learning hours across the comp

109、any compared to the previous year.ANNELEBELCHIEF HUMAN RESOURCES OFFICER“WE EMPOWER OUR TEAMS OF 340,000 PEOPLE TO CREATE BUSINESS VALUE FOR OUR CLIENTS.”CAPGEMINI INTEGRATED ANNUAL REPORT 20232223TALENTOUR PEOPLESPEAKSKILLS EVOLUTION“Capgemini has this amazing in-house digital training platform cal

110、led Next.We update it every year to make sure we promote new content on the latest technology.Im aware that were operating in a space where technology is evolving at unprecedented speed.Its vital for us to be constantly upskilling our existing workforce,to make sure their skill sets stay up-to-date

111、and relevant.When I joined in 2019,I mandated that every employee in our service should get several hours of technical training each year.We built wide-ranging training and certification programs for our teams with hyperscalers like Microsoft,Google and AWS to give staff opportunities to develop new

112、 technical skills.As the complexity of what we are managing increases,were encouraging our specialists not only to deepen their expertise in their chosen technology but also to expand their knowledge more broadly,so they can effectively manage two or three technologies.”LEADERSHIP“Over the past four

113、 years Ive been involved in the EmpowHer program,an international network of organizations that empowers women to grow and develop,nurturing their freedom and capacity to excel in entrepreneurship.This has really helped me build my leadership skills.It gives me 360-degree feedback and assessments,an

114、d helps me identify my strong points and the ones I need to work on.I was put in touch with a mentor,whos based in India and has given me invaluable tips and opened networking opportunities to me.Today I manage a team of 1,200 people 45%of whom are women.I think they appreciate that Im authentic wit

115、h them;sometimes I speak to them in a Moroccan dialect,so they feel at ease.Theyre also interested in learning how I became a manager after starting my career so young.This is important since Morocco now has a growing pool of engineering talent on the international scene and I want to encourage youn

116、g women to be part of it.”KARINE BRUNETCEO,CLOUD INFRASTRUCTURE SERVICESBOUCHRA MELLASDIRECTOR ER&D MOROCCOMARTIN SCOTTHEAD OF PRACTICES UKPERFORMANCE MANAGEMENT“At Capgemini,we celebrate the things that go right and give employees regular and appropriate feedback to help them learn when things dont

117、 go so well.For that to work,weve created a safe environment so that they feel sufficiently supported to ask for help when needed.We need to clearly set realistic goals together,not just their ultimate goal,but also the signposts along the way.For me,performance management is demonstrating we care a

118、bout someones development.Its not about following a process although clearly a process is involved,but its really about getting under the covers of why someone has joined Capgemini and why they want to pursue their career with us.Its being clear on an individuals dreams and aspirations.We need to un

119、derstand that as leaders and managers so that we can support their progression.Its also making sure people feel that they have a voice.I always look at performance management as an opportunity to learn in both directions.”SKILLS EVOLUTION“The skills required to deliver value-driven transformation ha

120、ve grown massively in importance.Today,clients expect us to understand the challenges of their business,their industry and their competitive positioning.So we all have to be multi-skilled now.Our top talent programs and our leadership development programs focus on shaping a continuous learning minds

121、et that forms the building blocks for self-development.While you cant be an expert in everything,whats most important is knowing where to find that expert and having the network to reach out to that person.Personally,the opportunities Ive had to connect and network,through learning and upskilling pr

122、ograms and initiatives,have been the single biggest factor to positively impact my career at Capgemini.I know that I can rely on the expertise of my peers and their desire to share their knowledge.These are essential in my role as delivery head and really help me deliver value to my client.”MOBILITY

123、“Internal job mobility has truly been a game-changer for my career within the company.In my case I initiated the transfer from India to Canada,where I had applied for a visa.My HR managers were very supportive and I was introduced to the North American leads.This internal move has allowed me to acqu

124、ire a diverse set of skills and these new skills have helped me expand my professional network.Transitioning to a more client-facing role as an engagement manager has enhanced my conversational and presentation skills,as well as my stakeholder management abilities.I gained a deeper understanding of

125、the end-to-end process,from proposal submission to contract execution and delivery.Today,Ive had the opportunity to seamlessly integrate into a new culture while maintaining my career trajectory.The organization supported my learning journey through internal workshops and trainings,enabling me to gr

126、asp the prerequisites for success in my new role.And in return,they can leverage my contacts and experience.”ANCHITA MAJITAENGAGEMENT MANAGER CANADARACHEL GREEDYDELIVERY HEAD UKCAPGEMINI INTEGRATED ANNUAL REPORT 20232425TALENTPERFORMANCE MANAGEMENT“My role as a process consultant to the India qualit

127、y team involves analyzing,designing and improving business processes.I need to understand what processes we need to put into place for our clients and then to train the delivery team.Performance management helps me to grow by setting objectives.For example,Ill identify areas for improvement and then

128、 Ill upskill myself in the required technologies and Ill give myself a timeline.At Capgemini we have very frequent performance reviews,with quarterly reviews,then a final end-of-year review to help us track our progress and understand our strengths and weaknesses.These frequent check-ins mean that i

129、f theres something we havent achieved in the first quarter,we can still try to achieve or accomplish it in the second or third quarter.We have constant feedback on whats going well and what needs improvement,or areas where a deep dive is needed.And you can ask for this feedback from anyone in the or

130、ganization.Your manager,peers,or other colleagues and stakeholders give you a wide variety of points of view.This pushes you in a good way and you always know where you stand.My manager is very supportive and always encourages me to upskill.Shes always there to guide me when Im stuck on a project or

131、 facing new challenges.”NAMRATA JHASENIOR CONSULTANT INDIALEADERSHIP“In my role,I look at all kinds of emerging technologies and bring them to life within my organization,supporting our business in banking,finance and insurance.Sometimes this means Im exploring and testing new technologies on the ma

132、rket,and other times Im researching within Capgemini unearthing the capabilities and skills that our people have and that can help create value for our clients.Being able to network with teams who have different expertise and perspectives from across the Group and enabling connections amongst these

133、experts is a leadership skill that I have learned and developed at Capgemini.I would say that I now lead differently,to inspire and give a voice to a community of 2,000 architects.Im really proud to see how weve created an open and honest community,where people are empowered and motivated to contrib

134、ute on projects like our financial services playbook or industry-specific gen AI use cases.”SUDHIR PAICTIO FOR FINANCIAL SERVICESWhat if you could rewrite the future?At Capgemini,you can.In the second half of 2023,we launched an external employer brand campaign highlighting what is possible when you

135、 work at Capgemini.The campaign uses bold,engaging creative to show that at Capgemini,you can rewrite the future:you can make positive change for your career,our clients,and our world.With content covering everything from the range of learning and development opportunities available to examples of o

136、ur most innovative projects,the campaign brings to life the best of Capgemini to engage and inspire potential talent.CAPGEMINI INTEGRATED ANNUAL REPORT 20232627TALENTONE OF THE WORLDS MOST ETHICAL COMPANIESWe nurture our ethical culture year on year,regularly asking for employee feedback and constan

137、tly striving to improve our approach.This has helped us achieve a ranking among the most trusted and respected companies,and we are proud to have been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute for the 12th year in a row.OUR ETHICAL CULTUREAt Capgemini,our eth

138、ical culture guides the behavior of each of us,encouraging us to adopt an ethical approach in all that we do and that includes questioning and reflecting on our actions and decisions.Our ethical culture uses dialog to determine what“doing the right thing”means in our business,make sure we align with

139、 our values,and find the most ethical way forward._ Our Code of Business Ethics sets expectations of how we should act in different situations,promotes an ethical mindset in our everyday operations,and inspires and guides us to act in line with our values._ Safeguarding and championing human rights

140、is deeply ingrained in our culture.Our Human Rights policy firmly expresses our commitment to respecting and upholding human rights and provides a clear framework for doing so._ Our Code of Ethics for AI guides us on how to embed ethical thinking and behaviors into our AI-related work._ EthicsCapgem

141、ini annual training and internal Pulse survey feedback help us listen to our employees and drive continuous improvement._ Our SpeakUp helpline,available 24/7 online and by phone,enables staff and external stakeholders to report ethical concerns or seek advice,without fear of reprisals.Conflicts of i

142、nterest can happen to anyone,but they must be declared._ Our Conflict-of-Interest policy helps identify actual,potential,and perceived conflicts of interest,while our web-based tool Declare enables conflict-of-interest situations to be declared and managed.OUR SEVEN VALUESFreedom,Trust,Team Spirit,H

143、onesty,Boldness,Modesty and Fun our values express our character,our spirit.While our Group continues to evolve,our values remain constant,helping us to never lose sight of who we are.Profoundly entrepreneurial,we always encourage individual initiatives within the discipline of perfect alignment wit

144、h our values.At Capgemini,we aim to demonstrate our core values through our choices,with our team members working together to continue to uphold the ethical culture that has distinguished us from the start.OUR PURPOSEFor us,technology promises progress.We are committed to being a benchmark in terms

145、of our contribution to society,for both our own and our clients activities,by promoting sustainability,diversity,equal opportunities and digital inclusion.Our values underpin not only our belief that digital transformation should benefit all of humanity,but also the ethical behaviors that help us ac

146、hieve our purpose:“UNLEASHING HUMAN ENERGY THROUGH TECHNOLOGY FOR AN INCLUSIVE AND SUSTAINABLE FUTURE.”OUR PURPOSE,VALUES AND ETHICAL CULTURECAPGEMINI INTEGRATED ANNUAL REPORT 20232829ETHICS AND VALUESDIVERSITYAND INCLUSIONIN ACTIONSHAPING AN INCLUSIVE FUTURE FOR ALLWith close to 340,000 employees i

147、n more than 50 countries,representing 160 nationalities,our vision is to create a vibrant and inclusive workplace representing society in all its richness.As a leading business and technology transformation company,it is our strong conviction that a diverse workforce and an inclusive and equitable c

148、ulture boost creativity and innovation and are,therefore,integral to being a high-performance company.OUR COMMITMENTSAs a people-first company,attracting and retaining talent is instrumental to our growth and performance.Our definition of diversity encompasses all personal attributes,to reflect the

149、full breadth of society.It includes,among other factors,sex and gender identity,age,race/ethnicity or nationality,sexual orientation,social origin,cultural identity,faith,diversity in physical capacities,neurological profile,working methods,skills,and experience.Our Diversity and Inclusion Policy re

150、flects our commitment and comprises flagship programs to build a more inclusive workplace and ecosystem by:_ Being a destination company where all talent can thrive_ Offering an inclusive workplace with equal opportunities for all_ Strengthening our inclusive culture,engaging all our workforce_ Maki

151、ng sure digital transformation brings opportunities for local communities and broader societyDIGITAL INCLUSION:SHAPING POSITIVE FUTURES FOR OUR PEOPLE,PLANET AND SOCIETYIn the current landscape of the dual digital and sustainability transition,digital empowerment plays a pivotal role in determining

152、societal and digital inclusion.That is why,at Capgemini,we are committed to being a leader in digital inclusion.Our convictions are rooted in the belief that technology should open doors to the future for all.By combining our strength in technology and innovation with the skills and passions of our

153、people,we are bridging the digital divide and developing innovative solutions and programs,from enabling digital careers to leveraging technology to address the challenges of our lifetime:social inequality and climate change.Being mindful that technology is a powerful enabler and accelerator but not

154、 a solution in itself,we drive impactful digital inclusion initiatives hand in hand with our ecosystem of not-for-profit partners to equip underprivileged individuals with the skills they need to thrive in a digital world.38.8%FEMALE WORKFORCE26.2%WOMEN IN EXECUTIVE LEADERSHIP POSITIONS+4.4%INCREASE

155、 IN REPRESENTATION OF PEOPLE LIVING WITH A DISABILITY IN 202340 k+DIGITAL ACADEMY GRADUATES WITH 6.9 K WORKING IN CAPGEMINI(SINCE 2018)CAPGEMINI INTEGRATED ANNUAL REPORT 20233031Our Intelligent Industry approach heralds a transformative era.By integrating software,data,and services to innovate proce

156、sses,development,and supply chain management,we help businesses unlock new efficiencies and possibilities,and ensure they remain agile and competitive.We leverage the synergy of digital and engineering capabilities to deliver intelligent,scalable solutions,accelerating our clients path to innovation

157、 and industry leadership.BUSINESS X TECHCAPGEMINI INTEGRATED ANNUAL REPORT 202333THE FUTUREOF INDUSTRIESIS HERE Our teams of experts in more than 50 countries are working with companies everywhere around the world to unlock business value.Thanks to this global presence,Capgemini reported revenues of

158、 22.5 billion in 2023,up+2.4%vs.2022 published figures.In the following pages,we delve into how we are helping key clients transform their businesses today.OTHER CLIENT STORIESREVENUE GROWTHat constant exchange rates(2023 vs.2022)1.3%North America +6.1%France +7.6%Rest of Europe +4.6%Asia-Pacific an

159、d Latin America +7.9%United Kingdom and Ireland CLIENT TESTIMONIALSNESTLAIRBUSBNP PARIBASERAMETNATIONAL GRIDNESPRESSOSYMBIOKUEHNE+NAGELTELIAALSTOM ALBERTSONS MEDIA COLLECTIVE ALSTOM GENERALITAT DE CATALUNYA UNIVERSAL HYDROGEN AIRCAPTURE AUTOMOTIVE CELLS COMPAGNY CHEVRON PHILLIPS CHEMICAL TWININGS OV

160、ALTINE BREITLING AUTO CLUB GROUP34CAPGEMINI INTEGRATED ANNUAL REPORT 202335A GLOBAL PRESENCE_ What are the major market forces driving industry transformation today?JRME SIMON:Sustainability,digitalization,and new technologies.Our clients are facing major,rapid and concurrent changes that are disrup

161、ting both their ecosystem and their value chain,the way they design their products and business models,and even the customer experience.Of course,there are differences from one sector to another,but they all have one thing in common.Everywhere there is a strategic need to devise new business models,

162、create value and identify new sources of growth.To do this,they need to structure partnerships and ensure they have the necessary long-term capabilities.Capgemini is the partner of choice:we enable them to achieve tangible results and create a competitive advantage in the areas that generate the mos

163、t value for them.We do this through integrating sustainability right from the design stage,leveraging our scale and solid technological expertise and digital innovation capacities,to proactively delivering end-to-end global industry-specific solutions._ How is Capgemini leveraging its industry knowl

164、edge to unlock client business potential?J.S.:Our industry focus acts as a catalyst that brings together our partners,ecosystem,portfolio,expertise,assets and capabilities on a large scale.Among the questions most frequently asked by our clients,one stands out.How can we disrupt without being disrup

165、ted?To answer this question,we draw on what makes us unique:our cutting-edge industry knowledge,and our ability to understand both the dynamics of the sector and the unique situation of each client.Our industry focus also enables us to make the most of each innovative technology,not just at the mome

166、nt,but to envision its applications to help change the game in the future.This is what we are doing with Albertsons Media Collective,for instance,where we leverage our intelligent process automation technology,underpinned by robotic process automation(RPA)and generative artificial intelligence(AI),t

167、o unlock deep learning insights for media planning and real-time creative optimizations.The need for a dual transition to a digital and sustainable economy has changed the game across industries.To turn these challenges into business opportunities,we mobilize our industry expertise and our mastery o

168、f new technological levers,with AI at the forefront,to create value and maximize impact for our clients.Our successes in aerospace and defense around improving the lifespan of aircraft parts,and in the fintech and insurance sectors particularly in building bolt-on digital businesses beyond our clien

169、ts core products in pet insurance or unsecured lending attest to our ability to bring about this disruption.Jrme Simon,Global Industries Head at Capgemini,answers three big questions.“OUR INDUSTRY FOCUS ACTS AS A CATALYST THAT BRINGS TOGETHER OUR PARTNERS,ECOSYSTEM,PORTFOLIO,EXPERTISE,ASSETS AND CAP

170、ABILITIES ON A LARGE SCALE.”JRMESIMONGLOBAL INDUSTRIES HEAD_ How do our strategic partnerships demonstrate our commitment to support our clients leadership?J.S.:Our course is clear.To help our clients be leaders,we have to be a leader.This means staying one step ahead,and anticipating both the innov

171、ations and the new expertise they require.This is what weve done with Siemens in our partnership around gigafactories by taking a simulation-first approach to development,connecting the digital and physical manifestations of gigafactories,developing and deploying data-driven operations and maintaini

172、ng a secure platform.Increasingly,we need to promote the construction and operation of assets and industrial platforms as part of the services we provide to our clients.This also means continuing to create industry-led ecosystems,and going beyond technology partnerships to set up commercial partners

173、hips for the development of specific solutions.As an example,in 2021 we joined the Edge for Smart Secondary Substations(E4S)Alliance and were continuing to contribute to it in order to shape a standard,flexible,manageable and interoperable platform for next generation smart grids.The key to our succ

174、ess is attracting the best experts,people who are passionate about the industry.Our attractiveness can be attributed to our industry knowledge.We now need to go even further in 2023 we launched major training and certification programs.In the coming years,will continue to hone our skills and our tal

175、ents to nurture this unique leadership.36CAPGEMINI INTEGRATED ANNUAL REPORT 202337INDUSTRY EXPERTISE#GetTheFutureYouWantThe eco-digital eraTMTHE DUAL TRANSITION TO A SUSTAINABLE AND DIGITAL ECONOMY#GetTheFutureYouWantRethink:Why sustainable product design is the need of the hourGenerative AI and the

176、 evolving role of marketing:A CMOs PLAYBOOK#GetTheFutureYouWantOUR RESEARCH TO GUIDE STRATEGIC CHOICESEXPLORING THREE MAJOR TRENDSFUTURE OF ORGANIZATIONS:HARNESSING THE VALUE OF GENERATIVE AIGenerative AI is at the forefront of strategic transformation across industries,offering unparalleled potenti

177、al for innovation and efficiency.With capabilities extending to content generation in text,images,and videos,it challenges traditional notions of creativity and operational tasks.Key technologies like OpenAIs ChatGPT highlight its application in enhancing customer engagement and streamlining service

178、s.This shift is recognized at the strategic level,with 96%of organizations considering its impact on their growth and operations.Executives anticipate a significant boost,forecasting a 7-9%increase in performance metrics over the next three years,signaling a major industry evolution.Generative AI is

179、 not just an emerging technology;its a strategic lever for organizations aiming to redefine their market positioning,operational models,and value creation pathways.FUTURE OF CUSTOMER EXPECTATIONS:REVOLUTIONIZING CUSTOMER ENGAGEMENT IN A DIGITAL WORLDIn 2023,consumers continued to worry about the cos

180、t-of-living crisis and their personal financial situations amid persistent rising inflation,although concern was slightly lower than the previous year.People are increasingly leveraging generative AI to guide their buying decisions,with about 20%of consumers using it and over half following its prod

181、uct recommendations,especially among Gen Z.Again looking at this demographic,social commerce is gaining transaction where 46%have made purchases throught social media.Sustainability awareness is on the rise,with 60%of consumers wanting more brand transparency on product origins and practices.Trends

182、indicate opportunities for brands to adopt innovative technologies like generative AI to reduce costs and enhance customer focus,capitalize on social commerce,and educate consumers on sustainable shopping,particularly in reducing food waste.SHAPING THE FUTURE WITH PRECISIONThe Capgemini Research Ins

183、titute(CRI)is at the forefront of driving sustainability and efficiency through the strategic application of artificial intelligence(AI)and digital technologies,with a commitment to delivering unparalleled research.Our research teams across the UK,US,Singapore and India have earned us the top global

184、 ranking for research quality six times in a row.Here we delve into three pivotal trends and provide an overview of some of our latest reports and insights.THE CAPGEMINI RESEARCH INSTITUTES BLEND OF DATA,ANALYSIS,AND EXPERTISEHow can gen AI change customer experience?How are supply chains evolving t

185、o become sustainable by design?Our global network of enthusiastic and inquisitive experts bring together original topics with robust research,sharing answers and giving different perspectives.They leverage our 340,000+employees collective knowledge of consulting,technology and engineering,working cl

186、osely with clients,in-house experts and technology and academic partners to explore the latest developments in business and technology.The CRI devises bespoke strategies,harnessing extensive research and Capgeminis deep consulting and digital transformation expertise to deliver impactful solutions.I

187、t champions a data-driven approach,synthesizing quantitative and qualitative data to provide precise market and consumer insights,translating intricate data into decisive action.With its global network of seasoned experts,the CRI is at the forefront of identifying trends and proffering forward-think

188、ing advice,thus cementing its status at the vanguard of forecasting pivotal global advancements.Furthermore,the CRIs collaborative leadership,in unison with policymakers,corporate frontrunners,and innovators,underscores its capacity to not just adjust to,but also delineate the trajectory of various

189、industries.SHAPING SUSTAINABLE AND RESILIENT SUPPLY CHAINSSupply chain orchestration aims to create a seamless,efficient supply chain through advanced technologies and innovative processes,focusing on improving cost,quality,customer satisfaction,and sustainability.Key technologies include ERP(Enterp

190、rise Resource Planning)systems for core process integration,transportation orchestration for logistics visibility and risk management,advanced analytics and AI for predictive analysis and real-time decisions,and IoT for in-depth data collection across the supply chain.However,before a fully optimize

191、d supply chain can be achieved,there are challenges to overcome like ensuring resilience,overcoming operational hurdles,and securing ROI from digital investments.A strategic approach with a data-centric IT architecture,harmonized processes,effective governance,and cross-departmental collaboration is

192、 essential.#1WE ARE PROUD TO HAVE BEEN RANKED NUMBER ONE IN THE WORLDfor the quality of our research by independ-ent analysts for six consecutive years,an industry first.Tens of thousands of execu-tives have already benefited from our research.Conversations for tomorrow is Capgeminis flagship public

193、ation targeted at a global audience.It showcases diverse perspectives from best-in-class global brands,leading public figures,academics,and influencers on a chosen theme,such as climate tech as seen here.The eco-digital era The dual transition to a sustainable and digital economy.Generative AI and t

194、he evolving role of marketing:A CMOS playbook This edition delves into the unprecedented growth and the myriad opportunities that generative AI brings to the field of marketing.Sustainable product design Sustainability is a cornerstone of todays manufacturing operations,but are organizations doing e

195、nough?FIND OUT MORE:OUR PUBLICATIONSCAPGEMINI INTEGRATED ANNUAL REPORT 20233938THOUGHT LEADERSHIPefficiency,quality,and time to market.We have selected Capgemini as one of a very small number of strategic partners to support us on this journey with capabilities and capacity we did not have at the ou

196、tset._ Can you describe your relationship with Capgemini in more detail?How are our teams helping you to achieve your goals?Capgemini and Telia have a long-standing relationship of trust,which laid the groundwork for us to become strategic partners.We have jointly defined clear focus areas and goals

197、 in our transformation,such as simplifying,standardizing and scaling our business support systems for optimal efficiency,time to market and quality.I believe the key success factor is Capgeminis outstanding people,including my executive counterpart,delivery leads and all of the experts on the ground

198、.We have gone through stressful times together and emerged successful.Our partnership is based on respect,trust and transparency while relentlessly delivering with passion._ How important are the topics of generative AI and sustainability for Telia?As we enter the next phase of our transformation,we

199、 will continue to simplify,standardize and scale,and we will derive exponential value from the analytics foundation we have built over the last three years.We have deployed generative AI use cases across all our domains customer,product,technology,and enterprise.For example,chat bots to reduce custo

200、mer care costs and improve customer satisfaction,generative-AI augmented products,AIOps,and developing Copilot using our Telia-wide GitHub repository to greatly increase productivity.Sustainability is embedded as an integral part of our strategy and we have emerged as a leader demonstrated,for examp

201、le,by our CDP score increasing from D in 2018 to A.By the end of 2023,suppliers who accounted for 52%of Telias supply chain emissions from purchased goods,services,and capital goods had established science-based climate targets.Telia is committed to reducing its CO2 emissions by at least 90%across t

202、he whole value chain and neutralizing the rest by 2040.Another example is that we successfully leverage our Telia Finance business to support our handset and device refurbishment commitments.And our IoT technology makes significant contributions to sustainability,particularly in sectors such as tran

203、sportation and smart energy management._ Three years ago,you initiated a daring program to transform Telia into a digital telecommunications company,with clear business and technology objectives.Will you tell us about this transformation?How far have you come and what role does Capgemini play?Indeed

204、,we have embarked on a customer-experience-led transformation,whereby we defined customer and business ambitions,derived the required enablers,and then focused 100%on execution.In my words,we simplify,standardize and scale(our 3Ss)our products,processes,platforms,people(our skills),and partners(our

205、5Ps).Our team has worked immensely hard and it paid off.We have returned to top-and bottom-line growth and improved customer satisfaction.We have simplified by retiring more than half of our legacy products and platforms and reduced the number of systems integrators we work with by more than 80%.We

206、have standardized networks,processes and APIs,and we have scaled new products,platforms and partners across our markets for better RAINER DEUTSCHMANN,GROUP CHIEF OPERATING OFFICER AND HEAD OF COMMON PRODUCTS AND SERVICES(CPS)A JOURNEY OF INNOVATION,PARTNERSHIPAND SUSTAINABILITYCAPGEMINI INTEGRATED A

207、NNUAL REPORT 2023CLIENT STORIES 41ALEXANDRE DOMINGUES,CHIEF DIGITAL TRANSFORMATION OFFICER,ALSTOMDIGITAL TRANSFORMATIONFOR SUSTAINABLE MOBILITYoperational efficiencies and address customer needs.By extending its scope into technical areas such as cloud management and DevOps,our partner Capgemini pro

208、vides crucial cybersecurity support and leverages its close relationships with our clients to understand and solve the challenges of digital transformation._ What is Onexis Cloud,and how does it contribute to Alstoms digital transformation goals?What part did Capgemini play?Onexis Cloud stands as a

209、pivotal operational hosting platform within Alstom,tasked with managing essential applications such as train monitoring and predictive maintenance systems.This initiative marks a significant shift towards focusing on the intrinsic business value of applications,as opposed to their IT management.This

210、 transition is facilitated by Capgeminis involvement and core competencies with Microsoft._ What is the business impact of the partnership between Alstom and Capgemini,particularly with regard to the Onexis Cloud platform?Capgemini enhances Alstoms service delivery and innovation capabilities,and su

211、pports the rapid expansion of industry operators using Alstoms services.While its difficult to quantify specific figures due to the integration of Onexis Cloud within larger contracts,this partnership has notably accelerated the time to market for our offerings,and we aim to integrate around 25 stan

212、dardized application services._ What is Alstoms strategic plan for 2025,and what are the two major challenges it aims to address?Alstoms strategy is to advance towards smarter sustainable mobility by leveraging cloud technology and digital innovation.The Group addresses the urgent need to mitigate t

213、he climate crisis by promoting a modal shift in transportation preferences,making rail options more appealing and financially accessible._ How does Alstom plan to enhance its innovation policy and contribute to making trains greener and more digital?And why is Capgemini the partner of choice in help

214、ing Alstom achieve this?By focusing on digital solutions across operations,maintenance,and passenger experience,Alstom plans to introduce iterative,customer-centric technologies.This includes transforming industrial practices and adopting a SaaS model,ensuring robust cybersecurity,and integrating AI

215、 capabilities to boost CAPGEMINI INTEGRATED ANNUAL REPORT 2023CLIENT STORIES 43MORE CLIENT STORIES The aerospace and defense industry is confronted with new challenges:implementing strategic and innovative programs with shorter development timelines,while concurrently exerting greater control over i

216、ts environmental and regulatory impacts.We supported our long-standing client Airbus,a leading aircraft manufacturer,in its ambitious DDMS(Digital Design,Manufacturing&Services)initiative that takes a digital-first approach to the way aerospace products are designed,manufactured and operated.We drew

217、 on our dual IT and business expertise in Intelligent Industry to support Airbus in maintaining digital continuity and ensuring the efficiency,coherence,orchestration and compliance of new products brought to market,industrial resources and associated services.In France and Germany,this approach has

218、 supported Airbus in digitalizing and revamping previous A380 hangars to facilitate A321XLR production without disruption.To achieve BNPPs goal of maintaining its leading position and being at the cutting edge of innovation and new services,its French branch BCEF launched DITA,a unit focused on inno

219、vation.Since 2021,frog,part of Capgemini Invent,has supported DITA in exploring new trends,conducting 10-week innovation sprints to validate strategies,and implementing acceleration projects to refine and enact changes.More than ten projects have been completed in the last three years,drawing on our

220、 banking,technological and organizational expertise to devise cutting-edge solutions.For example,in 2023 our teams contributed to the set-up of three major projects within BNPP:Mobility 4you,a platform that offers private customers mobility solutions,as well as the associated financing and insurance

221、 services,combining the BNPP Groups strengths in banking,credit and mobility;MyPrivate Assets,a service that gives private banking clients access to private equity investment opportunities;and G.ARI,an employee knowledge management tool using gen AI,which is being deployed in 2024.Eramets partnershi

222、p with Capgemini has led to a groundbreaking transformation at its mining subsidiary,Grande Cte Oprations(GCO)in Senegal.Through the integration of artificial intelligence,they have developed the“Connected Concession”platform,which enhances mining operations and significantly improves the efficiency

223、 of land mapping and reforestation efforts.This innovative approach has increased vegetation inventory capacity more than tenfold and reduced mapping time from hours to minutes.The collaboration uses advanced AI and computer vision technologies to facilitate real-time data processing,enabling effect

224、ive land rehabilitation and promoting biodiversity.This initiative not only optimizes operational efficiency,but also demonstrates a strong commitment to environmental sustainability.What if AI was our best ally in ensuring our favorite pets wellbeing?Nestl Purinas innovative spirit and profound exp

225、ertise in the pet industry led them to partner with Synapse and Cambridge Consultants(both part of Capgemini Invent)to develop and launch the Petivity Smart Litter Box Monitoring System,a sophisticated device ecosystem that enables pet owners to better understand and care for their cats.This strateg

226、ic collaboration was pivotal in achieving an offering that is worthy of the Purina brand,while also being a viable new business line.Our involvement extended beyond the technical solution,as we helped shape new business,pricing,and operational models that deliver substantial value to Purina and its

227、customers,propelling the brand into a new era of connected,customer-centric pet care.44CAPGEMINI INTEGRATED ANNUAL REPORT 2023CLIENT STORIES45 What if a software solution could help our clients accelerate their growth and even strengthen their leadership position in their ecosystems?Thats what we di

228、d for Symbio,a Michelin-Forvia-Stellantis company and expert in hydrogen mobility.To speed up software delivery and comply with automotive standards such as A-Spice,our teams provided both consulting services and pure engineering expertise,with the development of an external embedded software capabi

229、lity.The partnership will be extended to other geographical areas.Our client,a British universal bank,wanted to modernize its sell-side investment research platform,targeting a top 5 global ranking.The original platform suffered from outdated features,disorganized content,and poor navigation ultimat

230、ely diminishing user engagement and the banks image.Capgeminis overhaul focused on improving client experience through modern design,personalized real-time data,and user-centric functionality,based on client feedback.This revamp not only upgraded the banks brand and interface but also offered deeper

231、,instant insights and enhanced decision-making through a more integrated,scalable system.The initiative opened new revenue streams,improved cross-channel integration,increased personalization,and established a strong architectural base,significantly elevating the banks investment banking status and

232、market reputation.Nespresso SA,a pioneer in the coffee industry,embarked on a transformative journey with Sogeti,part of Capgemini,to enhance its operational efficiency and customer service.Targeting their after-sales service,Nespresso leveraged Microsoft Power Apps to develop a service toolkit appl

233、ication aimed at streamlining customer interactions and data management processes.This strategic partnership,initiated in 2021,aimed to reflect Nespressos premium brand essence in every customer touchpoint.The collaboration brought about remarkable outcomes,including a 30%reduction in after-sales se

234、rvice times and an impressive annual ROI.The Power Apps solution,operational within just two months,improved the brands visibility within the Nestl Group.With global supply chains encountering growing volatility,businesses face myriad challenges that jeopardize their operational efficiency and resil

235、ience.Capgemini identified a significant opportunity to bring stability and agility to the forefront of global supply networks.This led to a strategic alliance with Kuehne+Nagel,addressing key challenges such as fragmented operations,limited visibility,and inefficient coordination that often culmina

236、ted in reduced resilience and increased operational costs.Capgeminis solution underscores its position as a trailblazer by integrating Kuehne+Nagels logistics prowess with its own advanced AI and data analytics capabilities,crafting a holistic,end-to-end supply chain service.Key to the projects succ

237、ess was our expertise in governance,architecture,and agile methodologies,which ensured seamless implementation and user adoption of the new system.By simplifying the process of identifying and resolving machine issues,Nespresso has accelerated its service delivery and reinforced its commitment to pr

238、oviding an unmatched customer experience.This partnership not only streamlines operations but also fosters sustainable practices within the supply chain,marking a significant leap towards achieving resilient,efficient,and environmentally responsible logistics solutions.Through this collaborative eff

239、ort,Capgemini and Kuehne+Nagel are setting new standards in supply chain management,ensuring that their clients can thrive amidst the complexities of todays global market dynamics.The Electricity System Operator(ESO)for Great Britain identified that there might be exceptional electricity supply chal

240、lenges across Europe during the winter of 2022-2023 due to the instability created by the war in Ukraine and,as a prudent system operator,they wanted additional tools available to mitigate the risk.In response,the ESO launched the Demand Flexibility Service(DFS)to encourage households and businesses

241、 to reduce their power consumption during periods of peak winter demand.Our teams led this cross-ESO initiative,which involved designing and implementing necessary processes,tool and data changes,and overseeing the project from start to finish.Launched in just four months,DFS attracted 31 providers,

242、benefiting over 1.6 million homes and businesses.From November 2022 to March 2023,the service was activated 22 times,successfully preventing blackouts and reducing the need for additional fossil fuel use.This initiative not only ensured a stable and balanced electricity system in Great Britain throu

243、ghout this period of high demand pressure,but also saved 760 tons of CO2 emissions,highlighting its environmental benefits.CAPGEMINI INTEGRATED ANNUAL REPORT 20234647CLIENT STORIESAll encompassing technological shifts,like generative AI,underscore the relentless evolution of technology and how it im

244、pacts every facet of life.While sometimes overwhelming,these advances highlight the importance of harnessing innovation for the greater good.For leaders,it is crucial to grasp the future role of technology in business transformation.We help our clients develop a forward-thinking digital strategy tha

245、t uses technology as an ally to achieve competitive advantage and drive positive change,ensuring beneficial outcomes.TECH X FUTURECAPGEMINI INTEGRATED ANNUAL REPORT 202349OUR INNOVATIONECOSYSTEMOur innovation strategy aims to prepare for the next wave of technology.Comprehensive and multifaceted,it

246、spans anticipating future trends,applying innovation to solve real problems,creating collaborative businesses and ecosystems and delivering effective solutions on a large scale.Through this holistic approach,we share new ways to drive technological breakthroughs and bring about meaningful change in

247、the world.TOMORROWS TECHNOLOGY TRENDSOur vision of future technology trends is informed by our extensive network,spanning more than 90 research facilities and valued collaborations with institutions such as Stanford University and MIT.By evaluating more than 1,000 emerging technologies each year thr

248、ough our TechnoVision guide and technology assessment services,Capgemini affirms its position as a frontrunner in innovation.THE POWER OF GEN AIGenerative AI is revolutionizing the data economy,creating new opportunities for connectivity and innovation.Our clients and organizations are encouraged to

249、 leverage AI and other cutting-edge technologies to navigate market disruption and adapt to changing consumer behaviors and trends.Our insights into disruptive technologies such as blockchain and quantum computing equip C-suite executives with the knowledge to weave innovation into their strategic p

250、lanning and help build a sustainable and profitable future.THE ROLE OF CLIMATE TECHClimate technologies have emerged as crucial tools in addressing environmental sustainability.In its comprehensive report“Climate tech:Harnessing the power of technology for a sustainable future”,our thought leaders h

251、ighlight the importance of these technologies in tackling environmental challenges.While high costs pose a barrier to adoption,digital innovations like AI and digital twins offer promising avenues to enhance efficiency,reduce costs,and accelerate the integration of climate technologies.BUSINESS ETHI

252、CS FOR THE PLANETCapgemini champions what we call a Business toPlanet approach,with a focus on integrating the needs of the planet into business models.adopts a business model inspired by the agility of startups.Renowned for its leadership in strategy,design,and client experience,frog has a global p

253、resence through 39 design studios.AN EXTENSIVE ECOSYSTEM FOR COLLABORATIONSOur comprehensive ecosystem includes nearly 50 production centers and partnerships with the worlds leading technology companies.Through our strategic university program,Capgemini engages with leading academic institutions to

254、foster innovation and future-ready solutions.Capgemini Ventures further enriches this ecosystem,ensuring a constant influx of new ideas and technologies through its focus on innovation partnerships and investment in startups.A notable collaboration has been established with the Indian Institute of T

255、echnology(Indian School of Mines)in Dhanbad,with the aim of developing innovative solutions in the automotive sector.This partnership illustrates Capgeminis commitment to combining industry expertise with academic knowledge to deliver cutting-edge projects.In addition,our alliances with technology a

256、nd industry leaders which includes setting up new joint ventures show how we take a proactive approach to solving contemporary challenges and meeting our clients evolving needs with cutting-edge solutions.INNOVATING ON A GLOBAL SCALEOur capacity to innovate on a massive scale empowers our clients to

257、 undergo significant transformations,facilitated by our nearly 150 centers of excellence.This involves deploying new technologies and solutions across global markets,customizing them to meet local needs and ensuring they are accessible to a wide audience.Capgeminis extensive infrastructure,networked

258、 delivery centers and global footprint enable us to adapt innovations quickly and efficiently.In addition,by leveraging data analysis and client feedback,we continuously define our offerings,ensuring the Group delivers sustainable value to its clients.This iterative approach is underpinned by a comm

259、itment to sustainability and social responsibility,ensuring that Capgeminis innovations make a positive contribution to society and the environment.This commitment to sustainable development and innovation aims to reduce environmental impact and explore new opportunities.By aligning business practic

260、es with the goal of creating a sustainable and inclusive future,organizations can make a positive contribution to both society and the environment.TURNING VISION INTO IMPACTOur innovative strength lies in our ability to transform technological knowledge into practical solutions.We know how to adapt

261、cutting-edge technologies to specific challenges,thanks to our 21 Applied Innovation Exchange(AIE)centers.These centers foster collaboration with clients,while our venture capital fund,invests strategically in promising innovations.Our AIE centers act as innovation hubs,offering clients spaces where

262、 they can engage in the innovation process,from exploration to commercialization.Using agile methods,diverse teams,and a culture of experimentation,we ensure that our innovations meet real needs,improve efficiency and add value.Our AIEs integrate a strategic framework,a network of exchanges,and a di

263、verse ecosystem encompassing experts,startups,and partners.These AIEs provide customized approaches to steer organizations from challenges to business ventures,ensuring the acceleration of innovation.Utilizing technology to responsibly deliver effective business solutions,the AIEs global network is

264、characterized by immersive environments that facilitate innovation at scale.This network amalgamates expertise from various fields,providing comprehensive access to vital resources and experiences worldwide.THE POWER OF OPEN INNOVATIONCapgemini employs a bespoke open innovation strategy,aligning tec

265、hnology selection with client needs across ten key sectors.This approach supported by frog,part of Capgemini Invent,_ Visuals from our Technovision report.Prompt the Future merges AI with graffiti,transforming ideas while challenging norms.It is an arena of interactive innovation where real-life sce

266、nes are enhanced with playful graffiti,illustrating the boundless potential of gen AI.5150AT THEFOREFRONTOF THE GEN AIREVOLUTIONinteractions,fostering innovative problem-solving,driving new product development,or boosting productivity and cost savings.Leveraging our leadership in data&AI,we assist c

267、lients in harnessing generative AI effectively and ethically,ensuring they gain a competitive edge.This involves guiding C-suite executives through the strategic deployment of generative AI,identifying and prioritizing use cases that align with their business objectives,and developing and deploying

268、large-scale bespoke solutions tailored to their specific requirements.In 2023,we announced a 2 billion investment over the next three years and the fruit of this investment is already tangible.We are expanding our data&AI teams,upskilling our people through internal training programs and leveraging

269、cutting-edge platforms for thorough skill development while delivering proof of concepts,comprehensive strategies and hundreds of projects to our clients.Once again our Generative AI Lab is spearheading progress.It is dedicated to exploring,testing,and conducting R&D projects focused on confidential

270、ity,privacy,and multimodal models to pave the way for new offerings within the Group.Additionally,the Lab cultivates external thought leadership in the field of generative AI.Thanks to their global AI expertise and experience across various sectors,the Lab is assessing the potential of value creatio

271、n versus risks related to real-world applications.GENERATIVE AI AT SCALE ACROSS INDUSTRIESAccording to our recent research,20%of executives foresee a significant industry impact,notwithstanding the challenges of integration and the imperative of ethical considerations.These business leaders are keen

272、 to progress beyond initial pilot phases.They are planning to deploy custom generative AI solutions at scale within the next few months to gain tangible business results.The cornerstones of our strategy are our indepth industry knowledge and robust data&AI capabilities,bolstered by the use of Capgem

273、inis AI platform RAISE(Reliable AI Solution Engineering)to streamline the rollout of bespoke gen AI solutions at a large scale.This platform enables clients to experiment with different technologies and make the right choices at the beginning of projects,to put in place guardrails,benefit from a gen

274、erative AI lifecycle management solution,and customize models with enterprise data at a controlled cost.THE RISE AND VALUE OF GENERATIVE AIIn the swiftly changing realm of technology,generative artificial intelligence(generative AI)is a driving force,heralding a new era of innovation and transformat

275、ion across industries.Organizations are increasingly embracing these technologies and are poised to experience a paradigm shift in their business models and processes.Capgemini is at the forefront of this revolution,positioned as a leading player enabling our clients to define,design and deploy at s

276、cale various generative AI use cases for tangible business and operational impact.AN ACCELERATOR FOR TRANSFORMATIONThe rise of generative AI is marked by rapid innovation,wide adoption,and significant impact.Our research reveals that in 2023,74%of executives were already confident that the benefits

277、of generative AI would outweigh the associated concerns.These benefits include an anticipated 9%improvement in client engagement and efficiency,an 8%increase in sales,and a 7%reduction in costs.This technology is not just about digital transformation;it accelerates the reinvention of businesses,whet

278、her it is enhancing performance through personalized client _ Empowering creativity through innovation:these images illustrate our partnership with Pastry Chef Dinara Kasko,demonstrating the transformative power of generative AI in the realm of design and artistry.By leveraging advanced gen AI techn

279、ology,Kasko transcends traditional pastry design.CAPGEMINI INTEGRATED ANNUAL REPORT 20235253 Capgemini is creating a generative AI agent for self-service on behalf of the Generalitat de Catalunya to reduce response times to users and improve public services by providing the administration with the a

280、gility,innovation and technological solutions required to respond to peoples needs.Alstom embarked on a transformative journey to harness the potential of generative AI to enhance their business processes,foster a vibrant AI community,and design a secure,cost-effective platform architecture.Their va

281、rious generative AI projects include transforming organizational structures,processes,technology&business.Drawing on our expertise in cloud computing,data analytics,innovation and transformation,and bolstered by Microsofts technology,we developed a comprehensive approach tailored to Alstoms specific

282、 needs.This initiative led to the establishment of a thriving generative AI community within Alstom initially comprising about 500 members that continues to grow.Noteworthy outcomes include the creation of productivity channels specifically tailored to software engineers and business units,as well a

283、s significant cost savings in search and extraction use cases for engineering processes,with the potential to save millions of euros.THREE KEY TRENDS FOR CROSS-INDUSTRY IMPACT_ Multimodality:we are seeing an expansion beyond text to include images,audio and video in generative AI applications,reveal

284、ing untapped potential._ Small is beautiful:there is a shift towards smaller,cost-efficient AI models that maintain performance,addressing scalability and affordability._ Beyond technology:generative AI isnt just a technological trend enabling the development of transformative applications.Its also

285、about reimagining company value chains,processes and organizational structures to unlock new revenue streams and push new frontiers in operational efficiency.A BROAD PORTFOLIO OF BESPOKE GENERATIVE AI SOLUTIONSOur AI-generating solutions have evolved to span transformation,solutions and operations.D

286、esigned to deliver value and improve operational efficiency,they include:_ Generative AI strategy enables C-suite executives to define and prioritize the most relevant generative AI use cases for their business,demonstrate the tangible value that can be achieved,and lay the right foundations in term

287、s of people,process and technology for scaling their generative AI investments while mitigating the risks._ Generative AI for Customer Experience enhances customer experience with generative AI front-end applications and dedicated generative AI assistants across customer journeys,sales,service,comme

288、rce and marketing.It allows hyper-personalized customer experience with synthetic design assistants,elevates customer self-service with personalized AI conversational assistants,augments customer care services with task and knowledge assistants and boosts the performance of sales teams with a produc

289、t and offers knowledge assistant._ Generative AI for Software Engineering helps improve efficiency and quality across the whole software life cycle(from design and coding to documentation,testing,deployment,and operations),accelerate the time to market for new software,and reduce the technical debt

290、of businesses by facilitating large modernization programs of legacy software.It also enables increased security with a reduced attack surface by automatically identifying bugs or vulnerabilities and proposing adjustments to software development teams._ Custom generative AI for Enterprise enables bu

291、sinesses who have proprietary data to develop custom generative AI assistants,using prompt engineering,retrieval augmented generation(RAG)and/or fine-tuning.We have designed a Reliable AI Solution Engineering(RAISE)platform to deploy generative AI at scale.It includes an experimentation module to en

292、able validation of tech choices versus performance in the early stages of development,as well as guardrails,data platform automation and FM(Foundation Models)Ops.These customized models,building out from company know-how,enable our clients to generate new revenues and significantly improve their ope

293、rational efficiency.LEXICONLLMLarge Language Models use advanced machine learning techniques,in particular deep learning,to decipher and master human language.NEURAL NETWORKSA model used to teach computers,inspired by the neuronal organization found in biological neural networks.PROMPTAny written co

294、mmand sent to an artificial intelligence specializing in the generation of content,such as text or images.OPEN SOURCE AIDesigned to be accessible to the public:anyone can view,modify and distribute the code as they see fit.Albertsons Media Collective,the retail media arm of Albertsons Companies,Inc.

295、,chose Capgemini as a global business partner for media planning,media operations and content creation.Albertsons Media Collective will leverage our intelligent process automation technology and generative AI,to unlock deep learning insights for media planning and real-time creative optimizations.It

296、 is anticipated that leveraging digital technologies will enable Albertsons Media Collective and its clients to achieve a 20%faster speed to market.5455GENERATIVE AIand indepth client-side customization and control.This means that our clients can get full control of their data and set their own guar

297、drails with prompting and,soon,a moderation API._ How will your partnership with Capgemini potentially accelerate the evolution towards more accessible,versatile,and cost-effective generative AI?Deployment at scale is one of the biggest barriers to widespread adoption of generative AI.Our partnershi

298、p with Capgemini means forward-thinking organizations of all sizes can implement and customize our compute-efficient,powerful AI models for real world applications.Capgemini brings its unique ability to support generative AI use case implementation end-to-end,from use case scoping to large scale dep

299、loyment of custom generative AI solutions._ When do you expect to see generative AI become an integral,reliable and sustainable component of the digital ecosystem?The market is moving fast,with an ever-increasing field of opportunities in all sectors and functions:functions,from software engineering

300、,marketing and communication,through to client experience and knowledge management.2023 was a year of exploration and structuring,2024 is going to be the year of scale.We are expecting to see an explosion in the number of generative AI use cases deployed in production,progressively pervading process

301、es,experiences,and products at an accelerated pace.Paving the way to turn open generative AI models into business solutions,the partnership between Mistral AI and Capgemini is a major step towards large scale AI deployment.Arthur Mensch,Mistral AIs CEO,explains how this collaboration brings together

302、 Mistral AIs powerful and efficient AI models with Capgeminis industry expertise to improve client operations and drive innovation in a fast-evolving digital world._ What business value are Mistral AIs generative AI models bringing to Capgemini clients?Generative AI is changing the world both in ter

303、ms of value and speed,with a significant potential across all industries.Mistral AI is building the worlds best,most efficient LLMs,for developers and business all around.Our value proposition offers efficiency at scale,with a broad range of models to power diverse use cases,along with flexibility t

304、he ability to deploy on any infrastructure to satisfy the requirements of each use case QUESTIONS TOARTHUR MENSCH,CEO MISTRAL AIPIONEERING GENERATIVE AI WITH STRATEGIC PARTNERSOur holistic approach guides clients through every stage,from strategy development to the practical implementation and futur

305、e scaling of generative AI solutions.By partnering with leading technology companies,we ensure we deliver cutting-edge projects tailored to various industries such as life sciences,retail and financial services.We have expanded our longstanding relationship with Google Cloud into a partnership to es

306、tablish a groundbreaking generative AI Center of Excellence.This initiative aims to harness Google Clouds generative AI technologies to curate over 500 enterprise-ready use cases.Our strategic collaboration with AWS focuses on overcoming challenges around cost,scale and trust issues,thereby enabling

307、 clients to transition their investments from individual pilots to scalable production.Leveraging our AWS Centers of Excellence,this collaboration aims to drive innovative industry-specific solutions and functional use cases.With Microsoft,we have co-created the Azure Intelligent App Factory,which c

308、ombines our deep industry knowledge with Microsofts cutting-edge technology.By focusing on ethical AI,this collaboration ensures responsible and sustainable AI capabilities,facilitating a faster transition of AI investments into production.Our collaboration with Salesforce introduces the generative

309、AI for CX Foundry,aimed at redefining customer experiences across the lifecycle through personalized interactions.This initiative leverages our extensive experience in customer experience and AI implementations,combined with Salesforces leading CRM platform,to deliver efficient and scalable solution

310、s.CAPGEMINI INTEGRATED ANNUAL REPORT 20235657GENERATIVE AIEMBRACINGCLIMATE TECH Capgemini is partnering with ACC(Automotive Cells Company),a French company created by Stellantis,Total Energies and Mercedes-Benz,to develop its first gigafactory in France,which was inaugurated at the end of 2023 with

311、the production of the first battery module.This project is of considerable significance for Europe as it seeks to assert its sovereignty in battery production.The market is currently dominated by the Asia-Pacific region and the United States.The gigafactory in Billy-Berclau aims to produce 40 GWh of

312、 batteries annually by 2030,equipping over 500,000 vehicles,thereby contributing to meeting the growing demand for electric vehicles.Capgemini is bringing expertise in engineering,methods,and digitalization.Capgemini teams are supporting the installation,fine-tuning,and launch of battery cell and mo

313、dule production,while also contributing to the capitalization and standardization of processes and methods.This approach will allow the replication of the Billy-Berclau gigafactory model cross other sites in Europe.This partnership aligns with Capgeminis commitment to advance the energy transition.P

314、roducing cleaner and more efficient batteries locally is a crucial element in combating climate change.Synthetic biology is emerging as a pivotal force in the climate transition in agriculture,energy,and chemicals,offering solutions such as emissions reduction via circular economy practices,biodegra

315、dation of plastics,and enhanced carbon capture in various natural and engineered sinks.For industries where decarbonization poses significant challenges,clean hydrogen stands out as a promising alternative to conventional fuels,potentially revolutionizing sectors like heavy industry and long-distanc

316、e transportation.These innovations are essential for achieving near-term climate targets and paving the way for a sustainable industrial transformation.In our collaboration with Universal Hydrogen,we are supporting the design and integration of hydrogen fuel systems for the ATR72 aircraft conversion

317、.Our teams provided technical expertise and advisory services,leveraging our experience in engineering across various disciplines.Weve focused on the practical aspects of design,systems engineering,and the application of mechanical and electrical principles to facilitate this transition to hydrogen-

318、powered aviation.Drawing on our broader experience in aeronautics and space,we developed a modular hydrogen logistics solution,aiming to address the challenges of transporting and utilizing hydrogen as a fuel source.Aircapture is a US-based company that supplies commercial and industrial clients wit

319、h clean CO2 captured from the atmosphere.The company is addressing the problem of greenhouse gases and the cost of CO2 production by developing and commercializing Direct Air Capture(DAC)systems that enable businesses to capture atmospheric CO2 at the point of use,using waste energy available from t

320、heir clients existing processes.They partnered with Capgemini to optimize their system design,improve key performance metrics,enhance manufacturability,and develop a design vision.FORWARD-LOOKING SUSTAINABILITY SOLUTIONSAbout 75%of executives believe climate technologies are essential for achieving

321、their sustainability goals.These innovations are key to redefining environmental management across all sectors,requiring a leap beyond modest advances to meet the 2030 Green House Gas(GHG)reduction targets.Climate tech is addressing this by leveraging renewable power sources like wind and solar,impr

322、oving energy efficiency in manufacturing processes,construction,and transport,and utilizing clean hydrogen and carbon capture to reduce CO2 emissions.It also focuses on climate adaptation through measures like sea-level rise protection and drought-resistant agriculture,along with eco-friendly irriga

323、tion and precision farming to reduce the ecological footprint of agricultural activities.Capgemini works in tandem with industry leaders to pioneer projects and transition ideas into reality.By transforming the lengthy innovation cycles and speeding up progress,our integrated approach accelerates ma

324、rket entry,increases production efficiency,improves outcomes and reliability,reduces costs,and digitizes operations.We also put an emphasis on developing team skills and thoroughly evaluating the business impacts a every level.CLIMATE TECH IS ON A ROLLThe escalation of climate tech ventures signals

325、a growing commitment to addressing climate change,with a notable surge in investments is outpacing traditional sectors.However,the integration of these technologies into existing frameworks remains complex.Widening access to climate tech is propelled by improved affordability,growing market demand,t

326、he rise of green investment funds,and significant political support.This favorable ecosystem is fostering an environment that is conducive to the rapid development and adoption of climate solutions,underscoring the urgency of accelerating innovation cycles for a timely transition towards a low-carbo

327、n future.Due to the higher costs of these technologies compared to their traditional alternatives,more investment and regulation will be needed to ensure the commercial viability of cleaner products and services.While business leaders say they will not be able to achieve their sustainability goals w

328、ithout climate tech,77%believe that product prices will be affected by“additional environmental costs”,and that they are not yet ready to bear them alone.The urgent need to scale climate tech coincides with a global recognition of the substantial investments required for a successful low-carbon tran

329、sition.With significant advancements and governmental support in critical areas like low carbon hydrogen and sustainable fuels,the focus is now on accelerating the industrialization and deployment of these technologies.The concept of Intelligent Industry offers a framework to expedite this transitio

330、n,leveraging data optimization,digital twins,and Industry 4.0 technologies to enhance efficiency and drive innovation in climate tech deployment,thereby reshaping industries and fostering a sustainable,climate-resilient future.“WE NEED A NEW INDUSTRIAL REVOLUTION.WHILE MOST OF THE TECHNOLOGIES WE NE

331、ED ARE ALREADY AVAILABLE,THE PATH TO 2050 LIES IN SCALING UP MODERN TECHNOLOGIES,PARTICULARLY IN SECTORS THAT ARE COMPLEX TO DECARBONIZE.TO UNLEASH THESE TECHNOLOGIES AND MAKE THEM MORE COST-COMPETITIVE,WE NEED TO SHORTEN THE TRADITIONAL 25-YEAR INNOVATION CYCLES AND ACCELERATE THEIR DEVELOPMENT.”CY

332、RIL GARCIA,GLOBAL SUSTAINABILITY AND CORPORATE RESPONSIBILITY HEADCAPGEMINI INTEGRATED ANNUAL REPORT 20235859CLIMATE TECHWhen combined,environmental responsibility and technological innovation have the power to drive cutting-edge advances.This synergy not only addresses environmental challenges:it i

333、mproves economic and social well-being,marking a decisive shift towards a more resilient future.As long-standing partners,Schneider Electric and Capgemini are working together to explore the many benefits of this high value-creating duality.But how can it be aligned with business strategies and how to measure progress?Peter Herweck,CEO of Schneider Electric,and Aiman Ezzat,exchanged views at the W