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1、Integrated Annual Report 2022Integrated Annual Report 2022 Emmanuelle Moureaux,100 colors no.35FOREWORDWe are in the midst of a new industrial revolution marked by the shift to a sustainable and digital economy that is profoundly transforming the way companies create value.At the heart of this globa

2、l transition,Capgemini has positioned itself to become the business and technology transformation partner of choice.To meet new challenges,we provide our clients around the world with the expertise of our 360,000team members,who are motivated by one passion:to unleash human energy through technology

3、 for an inclusive and sustainable future.We support organizations as they transform and develop new sources of value creation.We are by their sides as they rethink the way they innovate,produce,and engage with their customers.By unlocking the value of technology,we help our clientsbecome more agile

4、and competitive,while working with themtocreate a better future.01INNOVATIONSSO PAULO,BRAZILTaking afashion brand to the metaverseHow do you turn an ordinary national sales conference into a wild success?Tommy Hilfiger Brazil worked with Capgeminito develop a complete digital ecosystem everything fr

5、om identifying the right platform to managing theevent in the metaverse.Together we built a universe that reflected the brands signature and values developing theconcept,3D environment modelling(see visuals above),and platform setup.The result attracted so many peoplethatattendance spilled over to t

6、he live stream on YouTube.This metaverse experience generated instantaneously abuzz on press and social media,increasing engagement with their consumers and a direct connection between innovationand Tommy Hilfiger Brazils upcoming trends and designs.CAPGEMINI INTEGRATED ANNUAL REPORT 20220302INNOVAT

7、IONSSCOTLAND,UNITED KINGDOMShaping a net-zero water industryFor Scottish Water,Capgemini is implementing Internet of Things sensors and exploiting existing devices tocompletelytransform how the company uses data from wastewater operations.Wastewater handling is highly energy intensive and is respons

8、ible for 71%of Scottish Waters carbon footprint.Capgemini has given ScottishWater real-time access to connected data from its wastewater sites a huge improvement over theinefficient,manual process it was using before.This remote monitoring and data-driven insight is reducing costs,enhancing complian

9、ce and improving efficiency.Reducing the energy consumption of its wastewater processing is key to Scottish Waters ambitious transformation program to achieve net zero by 2040.CAPGEMINI INTEGRATED ANNUAL REPORT 20220504INNOVATIONSGREATER PARIS,FRANCEFueling urban mobilityOpen,safe and connected road

10、s are all part of a revolution in urban mobility.Capgemini is orchestrating the entire value chain ecosystem for 5G Open Road,an innovative European initiative working to show the technical and commercial viability of smart intersection and connected automated vehicles.Launchedin April 2022 with Fre

11、nch government backing,the initiative brings together private,public and academic players.Itwill show how 5G connected and automated mobility services can improve both safety and traffic fluidity indense urban areas.New connected services being explored include on demand autonomous transportation an

12、dcollaborative parking space detection.This project is co-funded by the French government in the framework of the Future Investment program.CAPGEMINI INTEGRATED ANNUAL REPORT 20220706INNOVATIONSCALIFORNIA,UNITED STATESImproving accessibility to timely treatment for brain injuries When a brain injury

13、 occurs every minute counts and when patients are treated within the first two hours,recovery is possible.Fast access to electronic tomography,an imaging method,can gain precious time,butuntilrecently its use was limited to hospital MRI scanners and CT scanners in some emergency vehicles.Weveworked

14、hand in hand with our client,the leader in developing electromagnetic tomography imaging devices,to create the companys portable 3D brain imaging system.Their life-saving technology is now closerto the patient often at the scene of the trauma enabling early diagnosis and treatment.Capgeminihelped th

15、e client re-engineer the new model from end to end,to improve onthe devices portabilityand affordability.Wireless cloud connectivity enables remote reports and consultation while patientsare in transit and real-time diagnostics helps direct ambulances to the best hospital for treatment.CAPGEMINI INT

16、EGRATED ANNUAL REPORT 20220908Emmanuelle Moureaux,100 colorsTABLE OF CONTENTSTABLE OF CONTENTS00-0102-2122-3738-5758-7702 Taking afashion brand to the metaverse04 Shaping a net-zero water industry06 Fueling urban mobility08 Improving accessibility to timely treatment for brain injuries12 Letter from

17、 the Chairman14 Letter from the CEO16 Capgemini at a glance18 2022 moments that matteredFOCUSED ON VALUE CREATION,GUIDED BY OUR PURPOSE24 Our values and ethics25 Our purpose26 Our Board of Directors28 Our Executive Committee30 Our people at the heart36 Our stakeholdersBEING ASTRATEGIC PARTNER TO OUR

18、 CLIENTS40 Around the globe,across industries42 World-class solutions44 Fostering innovation with leading partners46 Eneco Together towards net zero48 Fresenius Digitalization for better healthcare50 BNL BNP Paribas Growth,technology and sustainability52 Other notable clients stories56 Conversations

19、 for Tomorrow:innovating for sustainabilityBUILDING OURSUSTAINABLE PERFORMANCE60 Trends worth following62 Our value creation64 2022 key figures68 Our 2022 ESG journey72 Our governance78 Invited artist,Emmanuelle Moureaux80 Connect with usCAPGEMINI INTEGRATED ANNUAL REPORT 20221110LETTER FROM THE CHA

20、IRMANLETTER FROM THE CHAIRMAN Paul Hermelin Chairman of the Board“TECHNOLOGY INNOVATIONS HAVE EXPANDED AND ARE NO LONGER EXCLUSIVE TO IT DEPARTMENTS;THEY ARE A DIRECT AND VISIBLE ELEMENT OF A COMPANYS SUCCESS,WHATEVER ITS BUSINESS MAY BE.”In looking back on 2022,itis worth reminding ourselves about

21、where Capgemini stood at thetime and how the Group was anticipating the year ahead.Growth at the end of 2021 was around 13%;the impact of the Covid pandemic seemed to be abating,and our clients were resuming a brisk pace of investment to advance in their digital transformation.At theBoard ofDirector

22、s meeting held on February 14,justten days before the outbreak of the war inUkraine,the Board approved an upbeat guidance for 2023 on the proposal of the CEO.At the time,we were talking about what we thought would become a“New Normal”.We saw a year later that Capgemini could deliver an outstanding p

23、erformance in2022,which by the way makes me feel very proud to be its Chairman and I expressed thistothe Board and to the management team.Onemight be tempted to believe that everything went according to the plan.But the truth is,things were altogether quite different.First,Aiman Ezzat and his team h

24、ad to contend withthe atrocious consequences of the Russian invasion of Ukraine.Then,they deftly managed the combined effects of rampantly spreading inflation and a dramatic rise in demand for digital talent,which resulted in an unprecedented attrition rate what a horrible word!and thecompounded cos

25、ts that come from it.Over the past few years,information technology has expanded across all businesses and ordering IT investments is no longer exclusive to the IT departments;it has become adirect and visible key ingredient of a companys success,whatever its business may be.And of course,the same h

26、appens for government organizations.Therein lies the digital revolution,a shift boldly embraced by the Capgemini Group.I am sure it is here to stay,driven by the seemingly limitless potential of technological innovations,and notably the spectacular progress in cloud and data.All the excitement surro

27、unding generative artificial intelligence(for example the famous ChatGPT)attests to the immense possibilities that data offers.We can add to allof this the upcoming emergence of quantum computing,and its areas of application that seem to grow more promising with each new day!I am indeed extremely ha

28、ppy to see that the acquisition of Altran,initiated in June2019,has enabled the Group to become an undisputed leader in engineering ready toembrace all types of technologies far beyond just information technology.Building on that foundation,Aiman has redefined Capgeminis strategy and developed a ful

29、l range of disruptive solutions.Capgemini can now legitimately claim a top position as spearhead into the new field of Intelligent Industry.All this has led Aiman to declare that Capgemini can and wants to be its clients“strategic business and technology transformation”partner beyond its historical

30、position as an IT expert.He explained to the Board of Directors,the value that this“promise”can create for the Groups clients,employees andshareholders.And in turn,the Board approved and welcomed this new ambition.In 2022,your Board of Directors underwent some changes.Thanks toyour votes at the Shar

31、eholders Meeting,newindividuals have enriched it.MariaFerraro and Olivier Roussat have broadened the Boards industry expertise and know-how.Endof December,the Board members declared that further governance progress has been made,judging from the recent positive assessment conducted by an independent

32、 firm.Capgemini has also demonstrated its remarkable commitment to rank amongst the champions inthe all-important area of ESG.Environmental,social,andgovernance performance goes beyond corporate social responsibility to highlight the role of what liesin our ambitious leadership when driving arespons

33、ible organization.SergeKampf and Ihave laid down a few essential principles.Bythat,I am referring,in particular,tothe seven core values identified by the Groups founder andthe launch of the digital inclusion project.Aiman is putting all his energy towards progressing rapidly on all these fronts,and

34、notably diversity in the broadest sense of the term plus a remarkable list of actions in the fight against climate change,which is the ultimate challenge of our time and which is crucial inattracting and retaining young talent.CAPGEMINI INTEGRATED ANNUAL REPORT 20221312LETTER FROM THE CEOLETTER FROM

35、 THE CEO Aiman Ezzat Chief Executive Officer UNLEASHING THE FULL POWER OF TECHNOLOGY 2022 will remain in my memory as one of the best years in our history,if not the best.I had hailed 2021 as a record year,and Capgeminis passion went beyond;it has no limits!All sectors,business lines and regions con

36、tributed to this remarkable performance and to our dynamic of transformation and progress.This attests to yet another successful step towards our ambition in a tense macroeconomic and geopolitical context whichmakes this collective performance even more outstanding.These results confirm the relevanc

37、e ofour strategic positioning,through which we putdigital at the heart of business transformation for companies and for the world.We have come along way from the time when we supported onlyCIOs in their efforts to leverage information technology to make their company more efficient.Today,thecombinat

38、ion of our expertise,from consultingto engineering to digital,is transforming all the activities within a business,optimizing them and uncovering new sources ofvalue creation.This is how we support ourclients in their dual strategic transition toadigital and sustainable economy.This isthenewindustri

39、al revolution and we are its pioneering architects and experts.We become astrategic partner to our clients and are closely associated with their value creation.In this report,youll discover the powerof innovation through a wide variety of client projects:Tommy Hilfiger Brazils projection of thebrand

40、s client experience into the metaverse isblowing audiences away;KLMistraining pilots in a virtual cockpit without taking off from the ground;healthcare provider Fresenius migration to the cloud promises bettercare for all;and renewable energy leader Eneco plans to reduce itscarbon emissions.All thes

41、e projects illustrate the confidence that leading companies have inourability togrow their ideas and shape theirofferings andcompetitive edge.Capgemini has become a leading businessand technology partner thanks to theexpertise and commitment of our people.We are now 360,000 strong around the world,b

42、ound together by our steadfast solidarity as demonstrated throughout recent years and we are driven by the same passion to unleash human energy through technology.I would like to take this opportunity to thank all of our employees,because Capgeminis success is their success.Another figure illustrate

43、s the attractiveness of our mission:in 2022,ourworkforce grew by more than 10%,whichisbothapositive sign in the race fordigital talent and a fundamental asset tosupport our growth.We are building a better,more inclusive and sustainable future with our clients.Capgeminis commitment to this is unwaver

44、ing.Wewere one ofthe first companies in the world tohave our carbon neutrality trajectory validated by SBTi atthe end of 2021,and our emissions dropped by26%globally in 2022 vs 2019.Onthesocial front,we continue to invest inthedevelopment ofour people with over 51hours of training peremployee in 202

45、2.Therole ofwomen at Capgemini is growing fasterthan anywhere else inour industry.They represent 37.8%of our teamsat the end of 2022 and 24.4%of our executive leaders;with a target of30%by2025.We are on the right track.Our ESG progress is not in addition to,oralongside,Capgeminis strategy.Itisaninte

46、gral part of it and illustrates ourbeliefthatthemove to digital is the key leverforenvironmental and social transition.As I write this in the spring of2023,themacroeconomic environment is uncertain.However,I am confident in the energy of Capgeminis teams to seize every opportunity andin the positive

47、 trajectory taken by manycompanies around the world towards amore digital,moresustainable and more human economy.“WE ARE BUILDING A BETTER,MORE INCLUSIVE ANDSUSTAINABLE FUTURE WITHOURCLIENTS.CAPGEMINISCOMMITMENT ISUNWAVERING.”CAPGEMINI INTEGRATED ANNUAL REPORT 20221514KEY FIGURESKEY FIGURESCapgemini

48、 at a glanceWe are a global leader in partnering with companies to transform and manage their business by harnessing the power oftechnology to thrive in a digital and sustainable economy.Ourfocus is on creating business value to address our clients most pressing challenges.360,000 peopleOver 50 coun

49、triesMore than 160nationalitiesAMERICAS 33,000 people EUROPE,MIDDLE EAST AND AFRICA 130,000 people ASIA-PACIFIC 197,000people Our people33.5 Average age of employees37.8%of women in our teams24.4%of women in executive leadership positions8/10Employee engagement score on regular employee surveysAroun

50、d 8%of the capital is owned by employeesOur clientsAround 95%of our revenue comes from long-term relationships with our clients4.2/5 Client satisfaction level on contracts(1)Our results21,995 m Revenues2022+21.1%202113.0%Operating margin(2)1,852 mOrganic free cash flow(3)Our commitmentsOver 1.1 m be

51、neficiaries supported by our digital inclusion programs in 2022A in CDPs“Climate Change 2022”scoringA net-zero business by 2040Help our clients save 10 m tons of carbon by 203010 consecutive years named one of the Worlds Most Ethical Companies by Ethisphere(1)Score obtained through regular assessmen

52、t of contractually defined clients expectations.(2)Operating margin is one of the Groups key performance indicators.It is defined as the difference between revenues and operating costs,and calculated before“Other operating income and expense.”(3)Organic free cash flow is equal to cash flow from oper

53、ations less acquisitions of property,plant,equipment and intangible assets(net of disposals)and repayments of lease liabilities,adjusted for cash out relating to the net interest cost.To learn more:all our financial and extra-financial results,pages 64-71CAPGEMINI INTEGRATED ANNUAL REPORT 20221617HI

54、GHLIGHTS2022HIGHLIGHTS2022 moments that matteredThroughout the year,we continued to strengthen our brand awareness and reinforced our position as a strategic business and technology partner.Through our acquisitions,partnerships,and participation in global conferences,we are creating business value a

55、nd shaping a sustainable future.Championing womensleadership insports Capgemini is a key long-term partner to WorldRugby.In2022,we added a new dimension,becoming for the next four years a worldwide partner for the womens Rugby World Cup 2021(played in New Zealand in 2022)and 2025.We also became a gl

56、obal partner of WXV(womens15s),anew annual global womens competition,as well asa proud partner of the WorldRugby Women inLeadership program.Through this ambitious program,wesupport femaleleaders in both business and rugby,helping talentedfemale leaders advance their professional careers and build th

57、e future they want.Taking the stage attheWorldEconomic Forum inDavos In line with our commitment to a sustainable future,Capgeminis participation in this years World Economic Forum(WEF)inDavos in January 2023,was its largest ever.The Capgemini Pavilion brought tolife our theme that thefuture of indu

58、stry will be more intelligent,efficient,sustainable and resilient.Wefeatured demos on virtual reality,robotic arms,hydrogen cars and we hosted a series of presentations to showcase our strategic partnerships andcapabilities.In collaboration with the WEF,Capgemini co-authored awhite paper proposing a

59、“no-excuse”framework based on ten action pillars,toaccelerate thepathto net-zero manufacturing andvalue chains.Gaining inspiration with aNobelPrize laureate At last years“Students meet Nobel Prize laureate”event,three young Capgemini employees spoke with Professor ArthurMcDonald,Canadian astrophysic

60、ist and2015Nobel Prize laureate in Physics.His prize-awarded work is astudy of neutrinos elusive sub-atomic particles created innuclear reactions in the sun.This event offered students and young scientists the opportunity to discuss with Nobel Prize laureates and receive advice on life as a scientis

61、t.As a Nobel International Partner,Capgemini shares a commitment to nurturing innovation and technology tocreate a sustainable future.Showcasing theinnovativeworld ofCapgemini Capgemini unveiled a bold new corporate website thatsupports our role as a strategic business and technologypartner and puts

62、 the focus on the value wedeliver to ourclients.With a focus on people,thesiteisastorefront forthe innovation taking place insidethecompany.Anewinsights section provides ourperspectives onsome oftodays biggest business challenges.CAPGEMINI INTEGRATED ANNUAL REPORT 20221918HIGHLIGHTSWhen seconds matt

63、er By accelerating and optimizing the development of Peugeots hybrid hypercar,Capgemini is creating the futureof mobility.Our experts are analyzing data during theraces and virtual test sessions through hundreds of sensors on the car and kilometers of data.In races,every fewseconds won counts for th

64、e cars and the teams.2023willbe amilestone with a data-driven race ending atthe iconic Le Mans track in June.Boosting employee shareholding ownership Capgeminis ninth employee shareholding plan wassubscribed to by more than 50,000 employees inthe 29 participating countries,an employee subscription r

65、ate of 128%.This capital increase,aimedat associating employees with the development and performance of the Group,will contribute to maintain Capgeminis employee share ownership at year end around 8%of the capital.Enriching the COP27 discussion Capgemini participated in the COP27 held inSharm el-She

66、ikh,Egypt,last November,todemonstrate our commitment by taking measures tofight climate change and share our insights.Thisincluded a new report from the Capgemini Research Institute on sustainability trends in business.Capgemini executives and experts,including GroupCEO Aiman Ezzat,were also on stag

67、e at the partner event,World Climate Summit.They spoke about crucial topics from circular economy to technology,policy and investments ambitions for climate;reinforcing the Groups ecosystem of partners to build an inclusive andsustainable future through collaboration.Acquisitions for even greater cl

68、ient service Throughout 2022 the Group made eight acquisitions across high-growth domains and keygeographic areas.We signed agreements toacquire companies in France,Germany,the UnitedKingdom,and Singapore in areas including brand design and experience capabilities(RufusLeonard,23red),capabilities in

69、 digital transformation(Quantmetry,Braincourt,Knowledge Expert,Aodigy)and consultancy infinancial services(Chappuis Halder&Cie,Quorsus).A bold brand advertising campaign in India India is a key market for awareness and talent attraction.We launched abold,multi-channel awareness campaign covering lea

70、ding newspapers inEnglish as well as selected regional languages.Radio ads were aired in around 60Indian cities.Theintegrated digital campaign was amplified using morethan 30digital channels,which garnered astaggering over 400million views.Expanding our global footprintin Egypt Our global delivery c

71、enters allow us to deliver projects across the globe with a standardized approach,creatingconsistency intheway we deliver business value toour clients.TheGroups newest center,inEgypt,has beenset up to meet growing client demand foritsofferings incloud infrastructure services,intelligent operations,e

72、ngineering,R&D,data and artificial intelligence.Throughour network ofglobal delivery centers thatincludePoland,Morocco,andIndia,Capgemini provides global organizations with24/7,multilingual business andtransformation services.CAPGEMINI INTEGRATED ANNUAL REPORT 20222120Focused on our purposeEmmanuell

73、e Moureaux,100 colors no.22PART 1Focused on value creation,guided by our purposeDigital transformation and the sustainability imperative are rapidly reshaping businesses everywhere,bringing disruption but also opportunities for growth.Our Board and our ExecutiveCommittee set our priorities,while rem

74、aining attentive to the concerns and expectations of all our stakeholders.In parallel,our highly skilled 360,000team members arecreating true business value for our clients in an ethical,sustainable way.CAPGEMINI INTEGRATED ANNUAL REPORT 20222322PART 1VALUES,ETHICS AND PURPOSEOur values and ethicsAt

75、 Capgemini we aim to demonstrate our core values through our choices,with our team members working together to contribute to an ethical culture thats distinguished us from the start.OUR SEVEN VALUES Freedom,Trust,Team Spirit,Honesty,Boldness,Modesty and Fun our values express our personality,our spi

76、rit.While we continuously evolveour culture,our values remain constant.Wenever lose sight of who we are.Profoundly entrepreneurial,we encourage individual initiatives,within the discipline of perfect alignment with ourvalues.OUR ETHICAL CULTUREEach of our employees contributes to our ethical culture

77、,by making business decisions and actions that are aligned with our values.Our values guide us toward ethical choices and behaviors.In this,were supported by an ethical framework,designed to encourage ethical reasoning.Ethical reasoning starts with asking the right questions,then reflecting together

78、 in the light of our values to findthe most ethical way forward.This ethical approach requires a spirit of enquiry and uses dialogue and debate to reason in the light of our values,and define what“doing the right thing”means in our business.Code of Business Ethics sets out who we aspire tobe and tra

79、nslates our values into ethical principles and expected behaviors.Code of Ethics for AI guides us on how to embed ethical thinking into our AI-related work.EthicsCapgemini annual training and Pulse survey feedback drive our continuous improvement.SpeakUp ethics helpline is available by web and phone

80、 for alerts or queries,around the clock.Conflict-of-Interest Policy helps identify actual,potential,and perceived conflicts of interest,and the web-based tool Declare enables conflict-of-interest situations to be declared and managed.New in 2022.Honoring human rights.As a people company,our commitme

81、nt to protecting and promoting human rights is deeply engrained in ourculture.Respect of these fundamental rights isa prerequisite to achieving our objectives to act inline with our values.Our dedication to human rights starts with our employee base and extendsto all our ecosystem from our supply ch

82、ain,to clients,to the local communities inwhichwe operate.One of the Worlds Most Ethical CompaniesWe nurture our ethical culture year on year,regularly asking for employee feedback and constantly improving our approach.This has helped us become one of the most trusted and respected companies,recogni

83、zed as one of the Worlds Most Ethical Companies by Ethisphere Institute for the 11th year in a row in March 2023.This is a testimony to our employees commitment to our values and ethics.In 2022,we celebrated our 10th year with a campaign,Ethics in Motion.It was launched by Aiman Ezzat,our CEO,and ha

84、d three pillars:human rights,ethics in data and AI,and ethical culture.We organized an Ethicsathon,which included 24 hours of ethics conversations,in 32 sessions gathering together 1,500 people around the globe.We also streamed a global plenary with leading experts,which attracted 1,000 people.Our p

85、urposeFor us,technology promises progress.We are committed to being a benchmark in terms of our contribution to society,for our own activities and for those of our clients,by promoting sustainability,diversity,equal opportunities and digital inclusion.Our values inspire both our belief that digital

86、transformation should benefit all humanity,and the ethical behaviors that help us achieve our purpose:“Unleashing human energy through technology for an inclusive and sustainable future.”CAPGEMINI INTEGRATED ANNUAL REPORT 20222524INTEGRATED ANNUAL REPORT 2022PART 1Our Board of DirectorsMANAGEMENTOur

87、 Board of DirectorsAs of March 31,2023,the Board of Directors has 15 members,of which 13 are elected by shareholders and two are appointed in accordance with the employee representation system.In total,83%of the members are independent,42%are women and 58%are men.The wide range of their experience a

88、nd expertise contributes to the quality of the debates and the smooth functioning of the Board.Paul HermelinChairman of the Board of DirectorsAiman EzzatChief Executive OfficerBelen Moscoso del PradoXavier MuscaFrdric OudaLead Independent Director,Vice-Chairman of the Board of DirectorsXiaoqun Cleve

89、rMaria FerraroPierre GoulaieffPatrick PouyannOlivier RoussatTanja RueckertSin Herbert-JonesHerv JeanninKurt SieversLucia Sinapi-ThomasCAPGEMINI INTEGRATED ANNUAL REPORT 20222726INTEGRATED ANNUAL REPORT 2022PART 1MANAGEMENTOur ExecutiveCommitteeAs of March 31,2023,the Group Executive Committee compri

90、ses 29 members,including the 14 members of the Group Executive Board indicated by an asterisk(*).The Group Executive Board facilitates the carrying out of the Groups operations.The Executive Committee helps it todefine Capgeminis principal directions.It sets major strategic priorities and the associ

91、ated action plans.It ensures that these plans are effectively implemented at the operational level.Four specialized committees assist Group Management:the Commitments Committee,theMergers and Acquisitions Committee,the Investment Committee and the Risk Committee.Aiman Ezzat*Chief Executive OfficerFe

92、rnando Alvarez*Strategy&Corporate DevelopmentJim Bailey*AmericasJean-Philippe Bol*Operations Transformation&IndustrializationAnirban Bose*Financial ServicesAndrea Falleni*Southern EuropeCarole Ferrand*Chief Financial OfficerCyril Garcia*Sustainability Services&Corporate Responsibility(1)(1)Until end

93、 2022:Capgemini Invent.Franck Greverie*Porfolio Offers,GlobalBusiness Lines(2)(2)Insights&Data,Business Services,Cloud Infrastructure Services.Anne Lebel*Human ResourcesWilliam Roz*Capgemini EngineeringMichael Schulte*Northern EuropeOlivier Svillia*Chief Operating OfficerJrme Simon*Industries(3)(3)U

94、ntil end 2022:Southern Europe.Nive BhagatCloud Infrastructure ServicesPascal BrierInnovationSteffen ElsaesserTransformationRoshan GyaCapgemini InventAruna JayanthiLatin America and CanadaOlivier LepickGeneral SecretaryShobha MeeraCorporate ResponsibilityNiraj PariharInsights&DataMaria PernasGeneral

95、Counsel,Commercial&Contract ManagementOliver PfeilBusiness ServicesOlaf PietschnerAsia-PacificVirginie RegisMarketing&CommunicationsRosemary StarkStrategic AccountsJeroen VersteegSalesAshwin YardiIndiaCAPGEMINI INTEGRATED ANNUAL REPORT 20222928INTEGRATED ANNUAL REPORT 2022TALENTOur people at the hea

96、rtWe constantly strive to offer a best-in-class people experience inan inclusive and flexible working environment.Innovative projects with global impact,the flexibility to learn while growing your career,the opportunity to build an inclusive and sustainable future for all this is Capgemini.When you

97、join Capgemini,you instantly becomepart of something bigger.Our nearly 360,000 employees come together to take on thechallenge of creating value for our clients andsociety every day.In 2022,we focused on making sure our value proposition tells this storyand is visible to the talented people we needt

98、o make an impact.Our fully refreshed website career section now showcases the truly unparalleled Capgemini experience that has helped make us an employer of choice.ATTRACTING THE BEST AND THE BRIGHTESTAs part of our recruitment process,we work closely with targeted schools and universities torecruit

99、 interns and junior staff.This tight collaboration allows us to share an in-depth understanding of what Capgemini stands for and of the opportunities available across the Group.In France,Capgemini is one of the leading employers of young engineering graduates,withabout 3,500 new hires in 2022.We als

100、o launchedthe 7th edition of our Ambassador program,which allows university students to become Capgemini ambassadors to their peers.Thisprogram allows future recruits to learn firsthand about what the Group has to offer andhas helped increase our attractivity yearafteryear.In India,we have 63partner

101、ships running in 39colleges and universities across the country,providing input into education aligned with the professional skill requirements for the future.Here,our experts are delivering sessions using case studies and technological challenges to engage learners with inspiring real-life content,

102、structuring the curriculum to the industry needs and establishing labs to enable students toexperience hands-on learning safely.To date,thousands of students have benefitted fromthemodel across India and more than 500students have already been employed,withafurther 1,800in the pipeline for 2023.Sinc

103、e we want candidates to feel welcome from the start,we have opened access to our online training modules to those who have accepted ajob offer before they effectively join.Thisapproach,unique in the industry,allows themto get up to speed quickly on the resources they will need once at Capgemini.Onbo

104、arding hasbeen designed to heighten the employee experience,and the focus is on cultural immersion in a hybrid working environment.Our focus is on attracting a diverse workforce.Inthe United States we worked with TechGirlz anonprofit program to inspire middle school girls to explore the possibilitie

105、s of careers in technology.InIndia,Capgemini launched a program called Sakhi Drishtikon,an initiative that seeks to boostthe IT skills of women in rural India and helpthem establish a career in technology.Mostcandidates undergo initial basic training oncore IT skills.Thecandidates then receive 12mon

106、ths mentored training before starting ajob shadowing live client projects.We also hired graduates from our Digital Academy programs,which deliver high-end IT training programs to help bridge the digital skills gap incountries such as Guatemala.ADOPTING HYBRID WORKING SOLUTIONSWe have continued to ex

107、pand our hybrid working model launched in 2021 which includes remote work,flexible schedules,connected spaces,and a well-being hub.At the end of 2022,in record time,99%of our people had access to hybrid working.Our Flex Abroad program,launched in July 2022,gives employees the freedom to work from ab

108、road for up to 45 calendar days per year providing them the opportunity to tap into aworld of borderless opportunities.We are also prioritizing individual well-being asafoundation of organizational health and productivity and a prerequisite for personal andprofessional progress:our well-being hub is

109、aglobal support channel for employees.This year also marked the launch of a new global performance management tool that empowers our people to play an active role in driving continuous skills growth,performance,and progression.GetSUCCESS encourages a culture offrequent connects between managers and

110、employees in the form of check-ins,where our people can discuss their work as well as personal growth and aspiration.Gaining recognition as a top employerOur efforts made to provide a best-in-class employee experience are getting results.Capgemini is now certified by many institutions such as Top Em

111、ployer and Great Place to Work.We have also improved our global and local rankings among the best companies to work for as recognized by Glassdoor and LinkedIn.Once more,Capgemini is ranked by Universum as one of the Top 50 most attractive employers for IT students,holding the 34th position,up from

112、41st a year earlier,marking great progress.360,000 employees worldwide CAPGEMINI INTEGRATED ANNUAL REPORT 20223130INTEGRATED ANNUAL REPORT 2022PART 1PART 1TALENTImagining new ways to promote career growthWe are focused oncreating a people-centric learning environment that enables our talent toaccess

113、 the right learning,in the right way,and at the right time,turning potential into business value.Employees have the opportunity to build theskills and career they want.Capgemini gives every employee regardless of experience or grade access to a unique portfolio of world-class learning offers to grow

114、 their expertise.Our ESG commitment of increasing the learning hours of each employee by5%every year demonstrates our commitment to developing our talent and recognizing learningas a value creator.Last year,we exceededour 2022 ESG target of 48.1 average completed learning hours,reaching 51.6 by year

115、 end across the company.With the support of our knowledge partners Harvard Business,Coursera,Udemy,Pluralsight and our technology partners Amazon Web Services(AWS),Google,Microsoft and more,wecreate world-class learning experiences to develop the skills requiredto grow professionally in an increasin

116、gly complex digital economy.Capgeminis learning offers support our global strategy and the growth of our people,across five skills dimensions:Capgemini,leadership,industry,business and methods,and technology.A VARIETY OF WAYS TO UPSKILLLaunched in 2022,our Sustainability Campus givesall employees th

117、e skills they need to meet the challenges of climate change.Since launch,53%of the Groups employees have completed the awareness module.The Industry Campus,launched in March,enables all employees to understand business trends in the industries in which we operate.In 2022,more than 16,000 employees c

118、ompleted learning in the campus.The Data&AI Campus,launched in November,reached more than 26,000 participants in the first few months.It offers tools for employees to understand,present,and maximize data to create better artificial intelligence solutions for complex problems.Cloud Campus was launche

119、d in 2021 but saw more major developments in 2022.It offers hyperscaler certifications and upskilling opportunities across cloud technologies and business areas;more than 74,000 employees enrolled in the campus in 2022.OCEAN,a program started in India,helps employees assess their skills,providing a

120、clear path for career growth and upskilling opportunities with curated learning journeys.To date,over 73,000 employees are involved in the program.And because we know that the role of account executives is increasingly crucial,we have also introduced Elevate.This program is dedicated to supporting a

121、ccount executives development and prepares them for higher levels of certification.Supporting tomorrows leaders is a priority for Capgemini.With technology and new business models transforming our lives,agility has become todays business imperative.With this in mind,werevamped our leadership vision

122、that helps create the leaders the world needs today.Wewant leaders who are pioneering in creating client value,relentless in the pursuit of growth and performance,collaborative and inclusive in breaking down barriers to growth and innovation and in developing diverse talent around a common purpose.T

123、his is the kind of leadership that will be successful in unleashing the human energy todrive our business forward while working to create a more sustainable and inclusive future.We have developed a 360-degree feedback program to deepen our leaders self-awareness while developing a culture of continu

124、ous,two-way feedback.100%of our executive vicepresidents(EVPs),and more than 45%of our VPs have enrolled inthe program to date.As part of our commitment to increase the number of top female leaders,EmpowHer is a two-year sponsorship program where senior Group leaders sponsor high-potential women,ali

125、gning with the Groups commitment to build a diverse leadership pipeline.AWARD-WINNING,INDUSTRY ACCLAIMED LEARNING AND DEVELOPMENTOur learning programs are recognized on the market for their fundamental position in upskilling and growing talent at scale for the future.In 2022,Capgemini won eight awar

126、ds from Pluralsight,Coursera,Coorpacademy,plus five Brandon Hall awards for Connected Manager,a learning program for experienced professionals created inpartnership with Harvard Business Publishing.These awards illustrate our promise to relentlesslyinvest in our talent,giving them the skills and kno

127、wledge to be future ready.With our philosophy of nurturing our talent from within,we give them the freedom to expand their worlds and redefine what is possible in their careers,to excel in the future of Capgemini.4.0/5Glassdoorscore8.0/10Engagement score on regular employee surveys21%increase in pro

128、motions compared to 2021CAPGEMINI INTEGRATED ANNUAL REPORT 20223332INTEGRATED ANNUAL REPORT 2022TALENTPART 1Taking steps towards an inclusive futureWe strongly believe that diversity in its many dimensions is a key driver of innovation and performance.A diverse group of employees generates more crea

129、tivity and insight which means more value delivered to our clients and society.In 2022,we continued to make strong progress towards our objectives and to deliver on our commitment to be a leading responsible company in terms of societal impact.Weareguided by ourcore values and purpose todeliver prog

130、ress and to have a positive impacton our planet,society,and our nearly 360,000colleagues across the Group.DIVERSE TEAMS POWER BUSINESS VALUEWe have a deep conviction in the power of diverse teams operating in an inclusive culture to bring distinctive value to our clients andour organization.The numb

131、er of women hassteadily progressed within the company in thelast two years.They now represent 37.8%of our workforce and 31.5%of our vice president(VP)inflow,making us an industry leader in improving the gender balance.We go beyond gender to embrace diversity in all its forms in our ongoing commitmen

132、t to representation and inclusion including gender,gender identity,raceand ethnicity,nationality,sexual orientation,age,experience and social background,abilityorneurodivergence status,religion andcultural identity.In the United States,the representation of minorities(1)hassteadily increased over th

133、e last five years andstands at 17.3%and the Group has set an ambitious goal of increasing that to 20%by 2025.Our commitment to people with disabilities,supported by our CEOs commitment to (1)Anyone who self identifies as:North African or Middle Eastern,Native American or Alaskan Native,Black or Afri

134、can American,Native Hawaiian or Other Pacific Islander,Multiracial/Multiethnic,Hispanic or Latino,East or Southeast Asian.the Valuable 500(2),is demonstrated through our various hiring initiatives including multiple neurodivergence inclusion pilots across the Group.As an example,in the United Kingdo

135、m,together withour partner,Ambitious about Autism,wehaveoffered four-month long internships topeople with autism.Our three global employee networks(WomenCapgemini,OUTfront and CapAbility)are led by our colleagues to advance diversity,equity and inclusion within the workplace and society.BENCHMARKING

136、 OUR POLICIES TO CREATE EQUAL OPPORTUNITIES FOR ALLBenchmarking,in addition to reinforcing our credentials,gives us valuable insight and input that inform our initiatives for 2023 and beyond.With nine countries representing more than 82%of our total workforce,we are one of thelargest companies to be

137、 EDGEAssess re-certified(on Gender Equality)and EDGEplus certified(onIntersectional scope)at the Grouplevel.Thisrepresents a key milestone inouraccelerated progress towards a more(2)A global business collective made up of 500 CEOs and their companies,innovating together for disability inclusion.equi

138、table,diverse,and inclusive work environment for each and every one of us.We have also been actively engaged in building a LGBT+friendly workplace through our award-winning OUTfront global network.We are recognized as a leading LGBT+employer by the Stonewall Inclusion Index with a Silver Award at Gr

139、oup level and additional local recognition by Human Rights Campaign(HRC)and Pride in Diversity in the Americas and Australia,respectively.STRENGTHENING OUR INCLUSIVE CULTUREOur ongoing commitment is to strengthen our culture of inclusion,where talent in all forms feelempowered to thrive and make Cap

140、gemini adestination company for great talent.Morethan94%of our VPs had completed unconscious bias trainings at the end of 2022.With a successful pilot in Southern and Central Europe,this year we will roll out Inclusion Circles worldwide.These Inclusion Circles are a guided,open and trusted space for

141、 our teams to share knowledge,explore perspectives,and ultimately drive change and create business value.Digital AcademiesWe operate 44 digital academies globally,in which Capgemini,along with its NGO partners,trains socioeconomically disadvantaged women,people with disabilities,refugees,and racial

142、and ethnic minorities in in-demand technology skills,allowing them to consider a career in tech.These skills include DevOps,coding,Java,full stack development,software testing,cloud web services,and cybersecurity.The goal is to greatly improve access to the tech job market for these demographics.We

143、are convinced that our graduates not only enrich the diversity of our own organization but also represent an alternative pool of diverse talent trained in top-notch skills for the market.This is why we made a commitment to hiring at least 10%of our digital academy graduates each year,either as inter

144、ns or on permanent contracts.Bloomberg Gender Equality IndexWe are honored to be listed in the 2023 Bloomberg Gender-Equality Index(GEI)for the second consecutive year with 483 other companies.This year the Groups overall score is above 80 points,close to ten points above the industry average and we

145、 obtained the maximum score of 100%on two of the five dimensions:“Anti sexual harassment policies”and“Pro women brands”.This speaks to our continuous improvement towards gender balance,diversity,and inclusion.37.8%women in our teams(+2%vs 2021,one of the fastest growing in peer-to-peer industry)3,84

146、4 people with disability(+16.2%vs 2021)Over 1.1 m digital literacy beneficiaries(1.9 m since 2018.Objective:5 m by 2030)CAPGEMINI INTEGRATED ANNUAL REPORT 20223534INTEGRATED ANNUAL REPORT 2022STAKEHOLDERSOur stakeholdersOur success is built upon our ability to establish trusting relationships with e

147、ach stakeholder across our value chain atGroup level,atlocallevel and also with individual employees.This dialogue enablesus to offer solutions that are best suited to each of us.Attentive to what our stakeholders aresaying,we have implemented several processes andtoolsto capture their insights andm

148、anage theirconcerns.OUR EMPLOYEESOur Pulse digital platform collects comments from our employees through regular anonymous surveys.More than 130,000employees provide their opinions every month.This allows us to act quickly and develop personalized experiences foremployees.OUR CLIENTSOur global Voice

149、 of the Client program,covering our priority clients,enables us to broaden and deepen the way we assess our clients experiences in multiple dimensions.OUR SHAREHOLDERSRegarding shareholders,in addition to regular interactions with mainstream investors on ESGtopics,the Group participated in several E

150、SGevents.In 2022,Capgeminis Shareholder Meeting was back to an in-person format.OUR INTERNAL AND EXTERNALSTAKEHOLDERSSpeakUp,our ethics helpline available on ourwebsite to our internal and external stakeholders,empowers people to report alerts,and ask for advice and guidance about actions orbehavior

151、s that are (1)not aligned withour values and ethical aspirations,(2)not in compliance withapplicable laws,regulations,andinternal compliance requirements,or(3)thatmay significantly affect vital interests ofCapgemini and its affiliates.A constant dialogue across ourentire value chainAs a committed pl

152、ayer in the regions where we operate,the Group strives to communicate regularly with all parties including partners,investors,suppliers,employees as well as civil society and public authorities to ensure that digital and technological transformation is a source of long-term growth for all.Capgemini

153、value chainPUBLIC AUTHORITIES Local authorities,regulators,legislators,EU International organizations(i.e.:OECD)Upstream entity(s)BUSINESS PARTNERS Alliances,suppliers,other partners,and our suppliers and partners teams(workers)that we interact with Market leaders,professional or industry organizati

154、ons,standardization bodiesFINANCIAL COMMUNITY Shareholders Banks,financial analysts,rating agencies,ESG indexesEntities included in the consolidation scopeCapgemini organizationPEOPLE Employees,non-employee workers,local and international works councils Talent pool,families,alumniDownstream entity(s

155、)CLIENTS Existing clients,our clients teams(workers)that we interact with Potential clients,our clients ecosystemsEND USERS Users of our solutions,consumers of our clientsCIVIL SOCIETY Local communities,academics,thought leaders,think tanks Citizens,NGOs,media Long-term relationships/strong reciproc

156、al influence Occasional interactionsCAPGEMINI INTEGRATED ANNUAL REPORT 20223736INTEGRATED ANNUAL REPORT 2022PART 1Beingour clientsEmmanuelle Moureaux,100 colors no.17PART 2Being astrategic partner to our clientsData-driven insights,3D platforms,cloud connectivity Capgemini is at the forefront of inn

157、ovation,bringing world-class solutions to our clients,allowing them to create new sources of value,become more efficient and better prepared to meet future challenges.Once again,in 2022 we worked with businesses across the globe and economic sectors,winning major contracts and forming new,long-term

158、partnerships with key clients that will fuel sustainable growth in the years to come.CAPGEMINI INTEGRATED ANNUAL REPORT 20223938PART 2CLIENTSAround the globe,across industriesOur teams of experts in more than 50countries areworking with companies everywhere around theworld to unlock business value.T

159、hanks tothis global presence,our bookings in 2022 totaled 23,719 million an increase of 16.8%year-on-year.Revenues growthat constant exchange rates(2022 vs 2021)North America+15.0%United Kingdom and Ireland+19.4%France+12.5%Rest of Europe+16.1%Asia-Pacific and Latin America+30.6%Here and in the foll

160、owing pages,we delve into how we are helping key clients transform their businesses today.CLIENT TESTIMONIALS46 Eneco The Netherlands48 Fresenius Germany50 BNL BNP Paribas ItalyOTHER NOTABLE CLIENT STORIES HMRC United Kingdom Hyliko France Jungheinrich Germany KLM The Netherlands LOral France Panaso

161、nic Automotive United States TAG Heuer Switzerland Takeda JapanCAPGEMINI INTEGRATED ANNUAL REPORT 20224140INTEGRATED ANNUAL REPORT 2022PART 2PORTFOLIOWorld-class solutionsWe are helping our clients succeed today transforming to stay aheadof the curve and shape the future of business.Our portfolio of

162、offers is designed to bring value to clients,help them accelerate their transformation and get tangible business and operational outcomes.We leverage our mastery of ever-changing technologies andour deep understanding of our clients most pressing business challenges to develop a strong portfolio of

163、industry specific offers.Thisis how we are able to create bespoke solutions for each client inorder to accelerate value creation.CUSTOMER FIRSTCUSTOMERS ARE DRAWN TO SUSTAINABLE BRANDS THAT SHOWPURPOSE AND INNOVATION.We transform the experience thatourclients deliver to their customers,including the

164、 value of theirproductsand services and the qualityofeach customer interaction.We design experiences that touch hearts and move markets.We design and manage omnichannel customer journeys,and we deploy data-driven solutions and operations for Chief Marketing Officers,Chief Sales&Services Officers,Chi

165、ef Digital Officers.When a new market entrant or shiftingdemand threatens a companys core business,no amount of investing in thecustomer experience will workunless the company challenges the status quo.That is the promise andthepremise behind continuous business reinvention.INTELLIGENT INDUSTRYTHE F

166、UTURE OF INDUSTRIES ISINTELLIGENT,driven by the unprecedented,simultaneous rise ofdigital,data and AI,cloud and engineering technologies,with newmaterials,nanotechnologies,biotechnologies,and quantum computing.We create opportunities forChief Product Officers and Chief Engineering Officersto address

167、 theircustomers new requirements forsoftware products and intelligent connected products.With directors ofsupply chain,manufacturing,engineering andR&D,we design anddeploy new processes,organizations and solutions for smart manufacturing and supply chain ofproducts and intelligent service operations

168、.Thisgives them more agility,efficiency and resiliency,animproved customer experience anda lower carbon footprint.ENTERPRISE MANAGEMENTCOMPETITION IS GROWING.TECHNOLOGY IS ADVANCING.SUSTAINABILITY IS MOVING UP ONTHEAGENDA.Its never been moreimportant to adapt a companys foundations for end-to-end tr

169、ansformation.We help Chief Information Officers,Chief Operating Officers,Chief Human Resources Officers and other functions to transform their processes and teams,deploy new core solutions and operations to run their company withgreater agility and operational efficiency,thus offering a seamless,per

170、sonalized experience to employees.Enabled by industry-specific blueprints,we deploy new core systems to support the transformation of the front end(Customer First)as well as theR&D,supply chain,manufacturing and service operations(Intelligent Industry).DATADATA IS EVERYWHERE.WE EMPOWER OUR CLIENTS W

171、ITH DATA AND AI SOLUTIONS todeliver exceptional customer experiences,build,design and launch,intelligent and sustainable products and services,industrial operations,or transform business operations for greater agility and efficiency.Thanks to our abilities todesign,build,and run data and AIsolutions

172、 at scale,organizations canlearn how to effectively use data,analytics,intelligent automation,and AIto transform themselves,across every dimension of their business.Weare focused on ensuring that ourdata andAI solutions contribute tobuilding positive,inclusive and sustainable futures for the planet,

173、people and society.CLOUDOUR CLOUD SERVICES ARE TAILOREDTO DELIVER BUSINESS OUTCOMES FOR THE ENTIRE C-SUITE and according to industry specifics.Asour clients move away from physical data centers,we are operationalizing technologies and their move from legacy IT and security to modern cloud-based arch

174、itecture and solution design.We leverage the latest cloud services from hyperscalers and help streamline business processes and operations while embracing agile methods and DevSecOps.Thanks to ourexpertise,our clients are able toleverage thepower of cloud technologies toinnovate,to launch new intell

175、igent products and services inorder to create new revenue streams.SUSTAINABILITYSUSTAINABILITY IS EMBEDDED INALL OUR OFFERS.We work withChief Executive Officers and the entire C-suite tomeet thechallenge ofclimate change andaccelerate thepath to net zero.WithChief Operations Officers,wedecarbonate v

176、alue chains,fromproduction to distribution.Wehelp them address many challenges,such as the shift to sustainable product design,the collection and monitoring ofscope3 carbon emissions and theuse of resources and production ofwaste in a circular economy.Sustainability drives our client discussions and

177、 theirdecision-making,for the benefit of our planet.CAPGEMINI INTEGRATED ANNUAL REPORT 20224342INTEGRATED ANNUAL REPORT 2022PART 2PARTNERSFostering innovation with leading partnersIn 2022,we worked closely with our technology and business partners to bring thebest value-added solutions to answer our

178、 clients needs.Joint initiatives are designed to help companies takethe necessary steps towards a complete digital transformation.Creating a better taxpayer experienceAs part of its modernization and cloud-first strategy,HisMajestys Revenue&Customs(HMRC),the UKtax collection agency,wanted to transit

179、ion its tax and revenue management platform from on-premises infrastructure tothe cloud.Capgemini,in partnership with Microsoft,inone ofthelargest migrations ofits kind,helped HMRC toimplement a vast andcomplex migration toMicrosofts Azure cloud platform.HMRC is now ableto use its data more effectiv

180、ely to support newservices,automate processes,aiding in quicker issue resolution and improved user response times while reducing operational costs.Combating river blindness with dataandAIExperts at Capgemini,incollaboration with the University Hospital Bonn and AWS,developed an AImodel to accelerate

181、 thespeed of clinical trials aiming to establish new treatments for river blindness,a neglected tropical disease which affects over 20million people globally.Currently,the specialist work of clinical trials can only be carried outmanually by a handful ofglobal experts.Themodel could save years of wo

182、rk and speed up the development of new treatments.Intelligent Industry boosts transportation and mobility in Europe Capgemini and Dassault Systmes are teaming up toimplement an end-to-end solution to enhance data management across the entire product,process,andservice life cycle for a European trans

183、portation and mobility manufacturer.Through a single digital thread using Dassault Systmes 3DEXPERIENCE platform on cloud,our engineering experts are delivering product life cycle SaaS collaboration services.We leverage virtual twins to simulate the manufacturers environment for improved agility and

184、 data sharing across business functions,while reducing costs and vehicle development time.This is how we are helping the manufacturer become a more intelligent enterprise.Improving roadsideassistance inAustraliaWorking with long-time partner Capgemini,theNational Roads andMotorists Association(NRMA)

185、,the Australian organization offering roadside assistance and other services to motorists,migrated to Oracle Cloud Infrastructure(OCI)to run mission-critical workloads inthe cloud.This provided ascalable global platform todevelop new and personalized experiences,enabling agile responses tochanging d

186、emographics,transient customersegments,customer preferences and market disruptions while better managing costs and customer satisfaction.Changing the manufacturing landscape with smartfactoriesWhen two automotive powerhouses joined forces,their first requirements wereto build new facilities,devise a

187、nd industrialize newproduction methods,andcreate supporting infrastructure to launch anew range of battery electric and fuel-cell,zero-emission vehicles.Wehave been enlisted to design asolution built on SAPs S/4HANA and powered by our Intelligent Industry to maximize the effectiveness of assembly-li

188、ne operators and enable real-time control of activities and quality at abrand-new smart factory.Innovating the luxurywatchmaking experienceTAG Heuer has been a driving force of innovation inwatchmaking since 1860.Partnering with Capgemini and Salesforce,TAG Heuer transformed their online customer ex

189、perience powered by a new e-commerce ecosystem and aclear ambition to create innovative and frictionless touch points at every step along the customer journey.Working as one team,we delivered a unique premium online experience to their customers,setting the company apart from other luxury watchmaker

190、s.Making the DIY experience even morepersonalMaxeda DIY Group is the largest do-it-yourself(DIY)retailer in the Benelux region with 374stores spread throughout toserve around 1.5 million visitors daily.Maxeda collaborated with Capgemini and Google Cloud to build anagile and stable IT landscape that

191、enables theseamless integration ofseveral business models,superior performance of multiple business processes,and is ready for innovation and possible future disruptions to achieve theircustomer-first ambition.Thanks to this new omnichannel innovation,their ecosystem is now readyfor the future.Autom

192、ating healthcare operationsBaptist Health South Florida partnered with Capgemini and ServiceNow to modernize its governance,risk and compliance operations.The cloud-based platform connected thebusiness,security,andITteams,providing anautomated and unified comprehensive view ofthecompliance and risk

193、ecosystem.By automating many of their manual processes,the client reduced the scope for error and thetime taken to complete routine activities,ultimately saving time and costs,andimproving overall performance.This initiative illustrates how digital technologies can revolutionize healthcare operation

194、s.CAPGEMINI INTEGRATED ANNUAL REPORT 20224544INTEGRATED ANNUAL REPORT 2022PART 2CLIENT TESTIMONIALTogether towards netzeroErwin Leeuwis,Director of Corporate Strategy,Eneco“We were already partners in a successful working relationship,and we found out that Capgemini also had ambitious targets to hel

195、p its clients reduce their carbon emissions.There was a lot we could do together.Capgeminis technology and innovation capabilities,as well as its global reach,is helping us in this first step on our journey towards net zero.By reinventing ourselves with Capgemini,we are convinced we will come out of

196、 this energy transition not only as a front runner but also as a very healthy business.”Capgemini is contributing a reduction of one megaton to support an ambitious goal setbyEneco,an international energy company committed to accelerating the energy transition.Based in the Netherlands,Enecos aim is

197、to cut its scope 1,2,and 3 CO2 emissions by roughly 6-7 megatons by2030.Thepartnership will accelerate their transition to net zero in 2035 and help the company retain its leadership in renewable energy.Reducing scope 3 CO2 emissions is challenging since they cannot be easily measured and are so oft

198、en tracked simply in trends.For Eneco,Capgemini used comprehensive carbon calculation models to assess theability of the company to cut these emissions,which are generated from indirect sources within its supply chain,such as purchased goods and services,distribution,transportation,the use of sold p

199、roducts,allofwhich represents 90%of Enecos total output.The major sustainability project is part of Enecos ambitious “One Planet”plan to become carbon neutral by 2035.Long considered a leader in sustainable energy,Eneco found itself challenged by other players and decided to set itself an ambitious

200、but credible carbon reduction target.The company brought in Capgemini because we share a commitment to carbon neutrality and benefit from a long working relationship.Eneco has identified three main paths to reducing its partners and customers carbon footprint:radical electrification,phasing-out natu

201、ral gas and accelerating sustainable heat solutions.Foreach of these,the company will use Capgeminis expertise in data,digital and engineering through joint initiatives designed to reduce thefootprint of Enecos partners.The partnership is based on flexibility and a continuous dialogue to determine w

202、hat works and what does not.In a first phase three major projects are being evaluated.The first is B2B decarbonization services to help Enecos business customers further reduce their carbon emissions with solutions such as heat pumps,insulation,smart office lighting,solar boilers,and solar panels.Ca

203、pgemini is providing Eneco with the digital tools it needs to come up with new offers in these areas,define a marketing strategy and translate it into a service road map.Thenext step is customer phasing and setting up a partner network.The second project is a virtual power plant or a digital platfor

204、m that will help to balance renewable energy supply and demand,to prioritize sustainable energy sources,and to reduce volatility in the energy mix wind,sun,gas and coal since in the future it will not be possible to balance the grid with coal and gas.Finally,digital twins will reduce the costs of co

205、nstructing and operating onshore and offshore windfarms.Currently at the proof-of-concept stage,this will involve a 3D model of all the windfarms in the Netherlands so that Eneco can get 360-degree information on how they are performing,identify issues quickly,analyze and respond to any problem.This

206、 will save costs,since there will be no need to send people to check in person and it means maintenance can be carried out even inthe winter months,when the assets cannot be physically accessed.These innovation areas will evolve over time as the two partners continue to reevaluate their ability to r

207、educe scope 3 emissions.Ultimately,the partnership will enable Eneco to make data-based decisions on how to best get to carbon neutrality.About Eneco Active player in energy for a century A presence in the Netherlands,Belgium,Germany and the United Kingdom 5.2 GW Enecos managed renewable electricity

208、 capacity 90.2%Customer satisfaction6-7 The number of CO2 megatons that Eneco aims to cut by 2030 17%Capgeminis contribution to Enecos 2030 carbon reduction goal90%of Enecos carbon emissions are scope 3Highlights of the project Jointly testing and evaluating initiatives to cut emissions A flexible w

209、orking relationship with renewable targets The use of CO2 calculation models for data-based decisionsCAPGEMINI INTEGRATED ANNUAL REPORT 20224746INTEGRATED ANNUAL REPORT 2022CLIENT TESTIMONIALPART 2Digitalization for better healthcareIngo Elfering,Group Chief Information Officer,Fresenius“Trends in o

210、ur industry are linked to digitalization in general,often using data to develop new services,for example in home delivery,decision support,therapies and even developing new digital business models.Given our scale,intelligent operations in supply chain management and production are also key focus are

211、as.”Digitalization is key to the evolution of healthcare,improving dialysis and other patient care and making high-quality healthcare accessible to more people.Capgemini is helping Fresenius to digitalize its IT systems.Fresenius Group CIOIngo Elfering explains how it works.Why did Fresenius choose

212、to work with Capgemini?Ingo Elfering:Fresenius is a global healthcare group offering high-quality products and services in the areas of dialysis,generics,biopharmaceuticals,nutrition,MedTech devices,hospitals,and outpatient treatment.A clear focus on innovation and efficiency will help us to make hi

213、gh-quality healthcare accessible to an ever-growing number of people.We must gain greater flexibility for upcoming market and business changes and acquire new capabilities to keep pace withthedigitalization of our industry.In addition,artificial intelligence anddata analytics will play a vital role

214、in the future of healthcare,forexample to support physicians,gain insights into treatments andoptimize our supply chains.We also wanted a partner with aglobalfootprint that would be highly motivated,and attractive toourtransitioning employees.Capgemini,with its experience in large-scale business tra

215、nsformation,isthe perfect partner for us.Do you have concrete examples of how this could improve patient care overall?I.E.:Patient care will be improved in several ways.First,further digitization of internal processes,starting with reducing paperwork inthe in-center treatment or in hospitals,where i

216、t can free up nurses time to spend with patients.Second,our manufacturing process,whichalready uses robotics,will become more automated and rely ongreater data insights for optimization.More advanced software willimprove our MedTech products.Data analytics is already helping usby providing suggestio

217、ns for care.Why did Fresenius feel the need to transform its IT operations?I.E.:Our IT was too complex,with decentralized processes,many small vendors and partners,and disparate and often local solutions.Nowwearemoving our data centers to the cloud and improving ourcustomer experience in the workpla

218、ce.We are refocusing on whatwewant to doourselves and where we want to leverage flexible partnerships.Freseniuswill now have the necessary foundation to create new digital solutions forMedTech and services with state-of-the-art IT,creating value throughcost efficiency,global operations and much more

219、agility based ona strong foundation.Now that you have embarked on this transformation journey,what does the future hold for Fresenius?I.E.:We needed to modernize our IT because it has become an integral part of our business.With a modernized management of our IT systems,we are now better able to off

220、er global services on a large scale and integrate new services and capabilities into our business.By driving digitalization,we can respond flexibly to business changes and unleash innovation potential for better healthcare.About Fresenius Fresenius is a global healthcare group,which offers system-cr

221、itical products and services for leading therapies for care of critically and chronically ill patients.With over 300,000 employees around the globe,and annual sales exceeding 40 billion,Fresenius is one of the worlds leading healthcare companies.Highlights of the project Migration to the cloud Start

222、 of new digital solutionsCAPGEMINI INTEGRATED ANNUAL REPORT 20224948INTEGRATED ANNUAL REPORT 2022CLIENT TESTIMONIALPART 2Growth,technology and sustainabilityElena Goitini,Chief Executive Officer of BNL and Head of BNP Paribas group in Italy“Our goal is to become a more agile and interconnected bank,

223、able to develop synergies with operators from other industries by building ecosystems to answer the current and future needs of our customers.”The world of banking is experiencing acontinuous and accelerated evolution.Thisis necessary in order to maintain aprimary role in the face of new and modern

224、operators already active in traditional banking activities.This evolution willalsoallow for financial sustainability inachallenging and complex international economic context and willattract customers serving them in a better way,by understanding theirever more advancing needs.CEO Elena Goitini expl

225、ains how BNLBNPParibas is getting future-ready today.How is the competitive banking landscape evolving forBNLandwhat challenges are you looking to address?Elena Goitini:Our goal is to become a more agile and interconnected bank,able in an open banking mindset to develop synergies with operators also

226、 from other industries,by building ecosystems to answer to the current and future needs of customers.The transformation of ITservices is one of the enablingfactors of the BNL 2022-2025 business plan called GTS(Growth,Technology,Sustainability).Why did BNL BNP Paribas choose to work with Capgemini?E.

227、G.:Capgemini is a global leader in business and technological transformation and has been a strategic partner of ours for 20years.This partnership is aimed at accelerating further the digital evolution ofthe bank.Through the creation and the constant enhancement ofamodular platform of cutting-edge c

228、ore banking services which iscloud-based and open to future additions,wewillbe able to respond to our business and customer needs.Italso invests in the development of our people as active change agents through the creation of new skills and an interaction that adds value through cross-collaboration.

229、Theroad has been traced,the direction is mandatory:the challenge isthe ability to make these changes.I remember a book I read a few years ago,Human+Machine about work in the age of artificial intelligence(AI).Themain thesis lies in that“+”sign related to the concept ofpartnership,such asthat of BNL

230、and Capgemini,which aims tomaximize the value of AI inthe workplace.About BNL BNP Paribas One of Italys largest banking groups Founded in 1913 Acquired by BNP Paribas in 20062.4 million individual clients155,000 small businesses,professionals andcorporateclientsHighlights of the project Evolution of

231、 core banking to cloud Accelerating digital evolution Providing a 360-degree view of the customer CAPGEMINI INTEGRATED ANNUAL REPORT 20225150INTEGRATED ANNUAL REPORT 2022PART 2BUSINESS ACCOMPLISHMENTSOther notable clients storiesOnce again,Capgemini demonstrated its ability to deliver strong busines

232、s value forits clients.From financial services to cosmetics to high tech,the Group is helping totransform some of the markets leading players.Our continued sectoral focus andunderstanding of how to leverage the power of cloud,data and AI are allowing global companies get the future they want.LOralFr

233、anceAugmenting the customer experience through digital twinsImagine buying a beauty product and having key information such as its ingredients,usage tutorials and visualizations of its intended results easily accessible on your phone.Working with Capgemini,LOral implemented a solution based on Googl

234、e Cloud for the necessary tools and systems to support scannable QR codes on cosmetic products that connect to their digital twins,giving real-time answers to consumers questions.The result ismoretransparency and an even more engaging customer experience in the highly competitive beauty and cosmetic

235、s market.For LOral,the solution provides information on consumer uses andpreferences that will be particularly useful indeveloping new products.In the metaverse United StatesDeveloping next-gen immersive experiences The metaverse is moving beyond its“hype cycle”toreal use cases in the enterprise wor

236、ld.Toovercome the limitations of the size and weight ofvirtual reality glasses,silicon chips must be improved for faster processing,better imaging andsound,and better connectivity,all at a lower power to improve battery life.Capgemini engineers are working with an American multinational company to d

237、evelop the innovative semiconductor chips required to power the next generation of VRheadsets for great immersive experiences.HylikoFranceDecarbonizing transportation withhydrogenHydrogen is the ideal alternative energy source for heavy-duty mobility,particularly suited to energy-intensive and long-

238、haul usages.Making the transition to hydrogen quickly and efficiently,however,isachallenge for the freight transport industry.Workingwith industrial investment company Kouros,Capgemini including design teams from frog,part of Capgemini Invent,secured Hyliko launch,an innovative mobility service plat

239、form for decarbonizing heavy-duty mobility with hydrogen.Their offer integrates green hydrogen,including“super-green”hydrogen produced from biomass,truck leasing and maintenance,and an access to their own network ofstations for an in-depth carbon impact reduction of one of the most difficult sectors

240、 to decarbonize.Ourteam refined the new ventures business model,investment case,and go-to-market strategy.More recently,our engineering teams have been contributing to the architecture of the first trucks.Anend-to-end success story leveraging our capability to hybridize our variety of competencies.C

241、APGEMINI INTEGRATED ANNUAL REPORT 202253INTEGRATED ANNUAL REPORT 2022PART 2Panasonic AutomotiveUnited StatesA revolution in data-driven drivingCapgemini created a data ecosystem for longstanding client Panasonic Automotive Systems Company of America.Panasonic Automotive is a division of Panasonic Co

242、rporation of North America specializing in innovations that are revolutionizing the driving experience.The new platform will improve the organizations capabilities in data-driven decision-making and innovation to create efficiencies and more reliable extracts.This new data lake architecture solution

243、 provides a solid,stable foundation for the data team and utilizes data fromacross Panasonic Automotives business units tocentralize their wealth of information.This results in more reliable data extracts in a much shorter time frame,setting the organization up for future artificial intelligence and

244、 machine learning use cases.KLMThe NetherlandsHow do you train pilots without flying?KLM,the Dutch national airline part of Air France-KLM,and Sogeti,part of Capgemini,have developed a digital cockpit where pilots with virtual reality(VR)goggles can experience a realistic cockpit.They can also inspe

245、ct the plane inside and out.Testing this VRcockpit was a challenge,but KLM and Sogeti built amachine learning(ML)agent that automatically tests in seconds,so that training can run smoothly.Pilots can now do a large part of their training hours virtually,on the ground.The virtual cockpit and MLagent

246、not only ensure a higher quality of training,butalso create significant time savings and a more sustainable approach to flight training.JungheinrichGermanyMoving to a circular economyOn its journey to climate neutrality and the circular economy,Jungheinrich,the leading solutions provider of intralog

247、istics,wanted to achieve transparency on its scope 1,2 and 3 emissions.Theyalso wanted to gain insights into the environmental impacts generated in the life cycle ofselected products.Capgemini helped Jungheinrich determine its Corporate Carbon Footprint(CCF)inathree-step process(screen,collect data,

248、and calculate)and conducted a Life Cycle Assessment(LCA)for selected products.TakedaJapanConnecting business data to drive growthCapgemini was chosen by Takeda,a global biopharmaceutical company,to drive a globalization process with the goal of creating harmonized business processes and simplifying

249、their IT landscape to a single instance of SAP.The benefits impact bothfinancials and operations.Now Takeda has integrated,consolidated financials from all of its locations around the globe.Operations have better intercompany planning and supply-chain capabilities.Establishing a common system of rec

250、ord and backbone for the company has also allowed for themassive acceleration in RPA(Robotic Process Automation)across the company.Global financial institutionUnited KingdomAccelerating to net zero through new ways of workingEmployees of one of the largest banking and financial services institutions

251、 in the world,have gained access to a full suite of modern digital collaboration tools that facilitate ahybrid work environment,thanks to a partnership with Capgemini.The migration to the cloud using theMicrosoft 365 suite of products allows the banks 275,000employees across 69markets to work across

252、 devices from any location creating a more flexible work experience and providing an enhanced employee experience.The transformation is also preparing the company for future innovation and thanks tothe reduction in travel and sent emails,itisa step towards their net-zero ambition.CAPGEMINI INTEGRATE

253、D ANNUAL REPORT 202255INTEGRATED ANNUAL REPORT 2022PART 2CAPGEMINI RESEARCH INSTITUTEConversations forTomorrow:innovating forsustainabilityCapgemini Research Institutes flagship publication,Conversations for Tomorrow,offers insights bybusiness leaders into todays strategic challenges.Issue#5 was ded

254、icated to innovation and included aninterview with Francesco Starace,CEO of Enel,theItalian energy group.Here are some excerpts:ENEL HAS BROUGHT FORWARD ITS NET-ZERO TARGET TO 2040.WHY?FRANCESCO STARACE:Typically,utilities have significant levels of scope 1 emissions.We have a clear trajectory,inclu

255、ding a larger share for renewables and phasing out coal and gas.This is already underway.Progress on this front is relatively easy to track and we know that by 2040 probably earlier we will have addressed our scope 1 issue.Then we have to address scope 2 emissions.For us,this is not a significant ch

256、allenge and involves decarbonizing our offices,looking at the cars our executives drive,things like that.Scope 3 emissions are mostly related to customers and our supply chain.The most difficult part of mitigating scope 3 emissions is the supply chain.We have around 20,000suppliers and contractors w

257、orking for us all over the world most with no idea of the size of their carbon footprints.There is a lot of educating to be done in this respect.Were asking our suppliers,with our help of course,to implement a program of gradual decarbonization in their operations.Our scope 3 levels go down when we

258、decarbonize the mix ofenergy that we produce;we are also in the process of trying to convince about 6 million gas customers worldwide to switch to electricity.We are helping our customers by selling them decarbonized electricity.The real challenge with the 2040 deadline is not related toour energy g

259、eneration,nor to our customers,but to thesupply chain.It is challenging,but not impossible.HOW DO YOU SEE THE ROLE OF INNOVATION IN THE TRANSITION TO SUSTAINABILITY?F.S.:Regarding the role of innovation at company level,let me remind that our power-generation portfolio was built almost 40 years ago,

260、with views of the world and decisions taken by the communities at that time.We had to overhaul the business model completely using an innovation mindset,putting everyone around this adventure:here the innovation is a key point.It took a while for us to grasp this,but now weare up to speed.The transi

261、tion to a sustainable world demands this kind of innovation mindset of all traditional energy and utilities providers.CAN YOU HIGHLIGHT AN INNOVATION YOU ARE WORKING ON THAT COULD CONTRIBUTE TO A MORE SUSTAINABLE FUTURE?F.S.:One recent project aims at manufacturing advanced efficient solar cells,for

262、 which we won funding from the European Commission.This project uses a global approach tothe eco-compatible design of photovoltaic systems,basedon sustainability and circularity,with the goal of reusing a large quantity of materials across the entire value chain.Thistype of innovation will improve e

263、nergy yield and costs,helping ensure a clean energy transition and a reduction in the European Unions dependence on raw materials supplied from outside of Europe.Now we are innovating some basic concepts of the solar industry for instance,can we use plastic instead ofglass?The former is more resilie

264、nt,performs better,and iseasier to recycle.We are asking,howcan it be made lighter and easier to transport?And how can we accelerate the transition to a productive model?Furthermore,we are very active in the energy storage area either battery energy storage systems or gravitational storage which nee

265、ds tobeused for longer times.Capgemini Research Institute to guide strategic choicesCapgemini Research Institute is our award-winning think tank dedicated to deciphering technology challenges and market.With dedicated research centers in the US,the UK,Singapore and India,the institute offers best-in

266、-class data-backed research and analysis into the most pressing business issues of our time.In this way,the institute guides our clients in their strategic choices for the future,such as scaling innovation,leading in a hybrid workplace,or using the metaverse to drive consumer engagement.To learn mor

267、e: INTEGRATED ANNUAL REPORT 20225756INTEGRATED ANNUAL REPORT 2022performanceBuildingEmmanuelle Moureaux,100 colors no.3PART 3Building oursustainable performanceCapgeminis activities are anchored by a strong and united leadership dedicated to growing the company in a sustainable manner.We track the t

268、rends social,political,economic that shape todays business decisions and drive tomorrows value creation.We are driven by a solid governance and our commitment to ESG has received international recognition.Our record financial performance shows the priority ourclients give to investments in technolog

269、y as they transition to a sustainable and digital economy.CAPGEMINI INTEGRATED ANNUAL REPORT 20225958TRENDSTrends worth followingNew ways of working and new approaches to technology The trends that emerged during the first year of the pandemic continued through 2022.To better serve our clients and t

270、heircustomers,we decode todays trends to anticipate tomorrows major drivers of value creation.EconomySupply chains,seeking to recover from the pandemic,have been further unsettled by the war in Ukraine,causing disruption to people,resources and economies.Cybersecurity is now central as new working m

271、odes become the norm.Data privacy,combined with data and technology sovereignty,arebecoming strategic points for corporates and governments.Semiconductor shortages are impacting many sectors,with a global rebalancing ofinvestment and production underway.Because of increased interest rates,expensive

272、capital is being deployed with more caution and against stricter business cases.While in prior years we saw high growth in cryptocurrencies,recent events have raised many questions and cautions for investors.Disruption and shifts in geopolitical balance energy crisisinflation and interest rates supp

273、ly chain disruptionimportance of cloud service providers(hyperscalers)data sovereignty economic downturnUS$490 billionThe global public cloud services market in 2022 (Gartner,2022)SocietyAs we enter a world where scarcity is taking center stage,individuals and organizations are putting greater empha

274、sis on flexibility,accountability and moderation.Companies and public institutions can nolonger pretend that they are committed to sustainability,inclusion and diversity;this has become imperative.Taking a stance and acting on critical societal issues can make or break brands and therefore,their rep

275、utation and attractiveness as employers.Ethical behavior,in line with the prevailing values of consumers,employees and society,must now be at the heart of a companys mission.Expectations that companies will address sustainabilityandinclusion-related challenges importanceof health andwell-being in pu

276、blic policy acceleration of digitization greater importance ofvalues,ethics and corporate purpose85%of ethics and compliance professionals reported their companys ethical culture has been strengthened in the past 12 months(Ethics&Compliance Program Effectiveness Report,LRN,February 2023)TechnologyEv

277、en in a cooling global economy,technology is becoming ever more disruptive,revolutionizing theway we live,work and interact with others andourenvironment.Artificial intelligence is more prevalent and more accessible with natural language processing and machine learning advancement.Clouds are shiftin

278、g towards hybrid,private or sovereign operating models.The silicon industry is entering a new age driven by open standards and industry-specific chips.A new era of space technology has arrived,driven by both the public andthe private sectors.Beyond the hype,the metaverse is continuing its advances i

279、n virtual reality,augmented reality and Web3.Generative artificial intelligence space technologies cloud and edge cybersecurity and sovereignty 5G+andconnectivity industry-specific chips softwarization,autonomization metaverse and Web3US$10-15 trillionPotential value from AI(estimate by S&P and McKi

280、nsey,2020)WorkMany factors affect global talent pools.Demographic shifts,with aging populations and long-term lower birth rates in many developed countries,are leading to slower growth in the labor force.Rising inflation in turn is fueling wage inflation.Talent shortages remain significant,especiall

281、y for technology capabilities.Thehigh-speed pace of technology is driving high demand for new skill sets.New ways of flexible working are becoming the norm as people find a balance;the pandemic and remote working have also created opportunities for new talents to enter the workplace.The future of wo

282、rk is being reshaped by renewed employee demand for flexibility,authentic leadership,well-being and work-life balance,shared purpose,and opportunity to learn and grow.Demographic shifts talent shortages rapid evolutionofrequired skill sets new ways of flexible working increased pressure from inflati

283、on on wages continuousexpectation of work-life balance473 million peopleThe global jobs gap in 2022 (International Labour Organization)EnvironmentAfter the release of the Synthesis Report for the SixthAssessment by the Intergovernmental Panel onClimate Change,it is“now or never”to take drastic actio

284、n to avoid irreversible consequences.The circular economy is being integrated in consumption habits and the protection of biodiversity is becoming enshrined in ESG policies.It is now technologys turn to play a defining role and become a lever in fighting climate change.Efforts in renewable energy wi

285、ll be complemented by innovations in smart grids,sustainable biofuels,hydrogen-based fuels,and increased investments towards new,cleaner forms ofenergy creation,storage and distribution.Circular economy energy management(moderation programs and new energy sources)preservation ofresources and biodive

286、rsity increase in climate pledgesby firms and governments data and technology asa challenge and a problem-solver$400 billionNecessary investments to accelerate the adoption of renewable technologies by 2030 as part of the US Inflation Reduction Act(2022)CAPGEMINI INTEGRATED ANNUAL REPORT 20226160INT

287、EGRATED ANNUAL REPORT 2022PART 3 Industry expertise Capabilities Priority offeringsBUSINESS MODELOur value creationAs a responsible company,we leverage technology to serve our clientsandsociety,working for useful,accessible and sustainable innovation.Thissitsat the very heart of our purpose:“Unleash

288、ing human energythrough technology for an inclusive and sustainable future.”TrendsSOCIETYExpectations that companies will address sustainability and inclusion-related challenges,importance of health and well-being in public policy,acceleration of digitization,greater importance of values,ethics and

289、corporate purposeWORKDemographic shifts,talent shortages,rapid evolution of required skillsets,new ways of flexible working,increasedpressure from inflation onwages,continuous expectation of work-life balanceTECHNOLOGYGenerative artificial intelligence,space technologies,cloud and edge,cybersecurity

290、 and sovereignty,5G+and connectivity,industry-specific chips,softwarization,autonomization,metaverse and Web3ECONOMYDisruption and shifts in geopolitical balance,energy crisis,inflation and interest rates,supply chain disruption,importance of cloud service providers(hyperscalers),data sovereignty,ec

291、onomic downturnENVIRONMENTCircular economy,energy management(moderation programs and new energy sources),preservation of resources and biodiversity,increase in climate pledges by firms and governments,data and technology as a challenge and a problem-solverOur resourcesHUMAN 360,000 talented employee

292、s in more than 50 countries An average age of 33.5 within the Group A broad diversity of profiles and expertiseINDUSTRIAL Recognized industrial and technological know-how Management of complex projects 12 data centers 15 Security Operations Centers Nearly 50 delivery centersINTELLECTUAL Continuous i

293、nvestment in R&D The multi-award-winning Capgemini Research Institute TechnoVision framework and reports to help decode and deploy relevant technology evolutions Strategic partnerships with technology and business leaders Alliances with universities,schools,research centers,startups and recognized e

294、xperts Capgeminis recognized international brand valueFINANCIAL A strong balance sheet,with a total equity of 9.7 bn 1,852 m organic free cash flow generation Credit rating attributed by the rating agency Standard&Poors:“BBB,with positive outlook”Our driversPASSIONATE AND COMMITTED TALENTS Seven cor

295、e values A bold entrepreneurial spirit Ethical culture as a guideMOTIVATING DEVELOPMENT PATHS The recruitment of the best talents An inclusive and flexible work environment A customized employee experience and a continuous upskilling The development of tomorrows skillsA GLOBAL ECOSYSTEM OF RESEARCH

296、AND INNOVATION A single office to orchestrate the Groups innovation efforts A global technology and innovation network,including 22 Applied Innovation Exchange centers(AIE)to co-innovate with our clients 90+Research Labs,3 5G Labs,1 Quantum Lab,1 Metaverse Lab 150 Centers of Excellence 34 creative s

297、tudios 25 studies published by the Capgemini Research Institute in 2022 204 m cash invested in digital and innovation acquisitionsAN AGILE ORGANIZATION Global delivery model with a hub of more than half our workforce in India Proven expertise in the allocation of talents and skillsets Global Quality

298、 Management System 99%of Capgemini employees have access to our Flexible Work policy Global Cybersecurity Governance and Management SystemOur purpose“Unleashing human energy through technologyfor an inclusive and sustainable future”Our offer21,995 mRevenuesCYBERSECURITYSUSTAINABILITYCLOUDCLOUDDATADA

299、TACUSTOMER FIRSTTransforming the experience that our clients deliver to their customers,including the value of their products and services and the quality of each customer interactionINTELLIGENT INDUSTRYTransforming the value chain,from the design and development of intelligent products and services

300、 to intelligent supply chain,extending to the smart manufacturing of products and intelligent service operationsENTERPRISE MANAGEMENTTransforming the processes,teams,solutions and operations in order to run enterprises with a greater agility and operational efficiency,and therefore offer a seamless,

301、personalized experience to employeesSTRATEGY&TRANSFORMATIONOPERATIONSENGINEERINGAPPLICATIONS&TECHNOLOGYCONSUMER GOODS&RETAILENERGY&UTILITIESFINANCIAL SERVICESSERVICESTELECOMMUNICATIONS,MEDIA&TECHNOLOGYPUBLIC SECTORMANUFACTURINGFor sustainablegrowthCLIENTS 4.2/5:client satisfaction level on contracts

302、 A target of 10 million tons of CO2 saved by 2030 by our clients thanks to our solutionsTALENTS 14,969 m paid in gross wages and salaries,payroll taxes and benefit 37.8%of women in our teams 24.4%of women in executive leadership positions 17.4 million hours of training 8/10:employee engagement score

303、,as measured in monthly internal surveys 8%employee share ownershipBUSINESS AND TECHNOLOGY PARTNERS 3,049 m in purchase of goods and services with our suppliers The majority of our sales are made alongside our partnersSOCIETY AND PUBLIC AUTHORITIES 710 m income tax expense 986 social impact projects

304、 Net-zero business by 2040 Contribution to 11 out of 17 Sustainable Development Goals adopted by the United Nations 1.9 million citizens benefited from our digital inclusion initiatives since 2018SHAREHOLDERS AND INVESTORS Earnings per share of 9.09 (up 32%on 2021)1,220 m returned to shareholders (4

305、09 m dividend,811 m share buyback)13.0%operating marginCAPGEMINI INTEGRATED ANNUAL REPORT 20226362INTEGRATED ANNUAL REPORT 2022PART 3FINANCIAL PERFORMANCE2022key figuresCapgemini delivered another record year for the Group in 2022,exceeding or in line with its objectives.We ended 2022 with good mome

306、ntum despite a less favorable economic environment.IN A MACROECONOMIC ENVIRONMENT AFFECTED BY THE WAR IN UKRAINE,inflationary pressures and rising interest rates,the Group is benefiting from the structural demand from large corporations and organizations for digital transformation projects covering

307、an increasing scope of their value chain,particularly in the Intelligent Industry and Customer First areas.Continued momentum in cloud and data reflects the priority given by Group clients to their investments in technology.These investments are increasingly made as part of high added-value strategi

308、c projects requiring strong industry expertise.Our revenues for the full year grew by 16.6%at constant exchange rates.The operating margin grew by 22%to 2,867 million,representing 13.0%of the revenues,an increase of 10 basis points as compared to 2021.The organic free cash flow generation reaches 1,

309、852 million,largely exceeding the 1,700 million target set for 2022.Revenuesin billions of eurosCapgemini reported revenues of 21,995 million in 2022,up 21.1%when compared to published figures in 2021.Constant currency growth was up 16.6%,above the raised target range of+14%to+15%.Acquisitions had a

310、 net impact on growth of 1.3 points.Growth at constant exchange rates and scope is therefore+15.3%.202015.8202118.2202222.0+16.6%over a year at constant exchange ratesOrganic free cash flow(2)in millions of eurosOrganic free cash flow generation totaled 1,852 million,largely exceeding the 1,700 mill

311、ion target for 2022.(2)Organic free cash flow is equal to cash flow from operations less acquisitions of property,plant,equipment and intangible assets(net of disposals)and repayments of lease liabilities,adjusted for cash out relating to the net interest cost.20201,119 20211,873 20221,852 Operating

312、 margin(1)in millions of eurosThe operating margin grew by 22%to 2,867 million.At 13.0%of revenues,the margin rate is above the minimum targeted rate of 12.9%announced in February 2022.This is 10 basis points higher than in 2021.(1)Operating margin is one of the Groups key performance indicators.It

313、is defined as the difference between revenues and operating costs,and calculated before“Other operating income and expense.”20201,87920212,34020222,867+22%in valueNormalized earnings per sharein eurosNormalized earnings per share is 11.09.Normalized earnings per share adjusted for the transitional t

314、ax expense is 11.52,up by 25%year-on-year.20207.2320219.19202211.52CAPGEMINI INTEGRATED ANNUAL REPORT 20226564INTEGRATED ANNUAL REPORT 2022PART 3220200180160140120100Dec.2020March 2021June 2021Sept.2021Dec.2021March 2022June 2022Sept.2022Dec.2022Distribution of revenuesBY REGION31%North America 29%R

315、est of Europe19%France12%United Kingdom&Ireland9%Asia-Pacific&Latin AmericaBY SECTOR26%Manufacturing22%Financial Services14%Public Sector13%Consumer Goods&Retail12%Telecommunications,Media&Technology8%Energy&Utilities5%ServicesBYBUSINESS63%Applications&Technology29%Operations&Engineering 8%Strategy&

316、TransformationBookingsin billions of eurosThe orders registered in 2022 amounted to 23,719 million,an increase of 16.8%at constant exchange rates.202016.9202119.5202223.7+16.8%at constant exchange rates year-on-yearShareholding structureend December 2022(based on a shareholder survey)68.3%Internatio

317、nal institutional investors16.0%French institutional investors8.6%Employees and Board members6.1%Individual shareholders1.0%Owned sharesDividend per sharein eurosThe Group has an established policy for the distribution of dividends which allows us to guarantee a balance between the necessary investm

318、ents for our development and the distribution of profits towards shareholders.Over the 2022 financial year,Capgemini allocated 409 million in dividends(corresponding to 2.40 per share)and allocated 811 million to share buyback programs.The eighth employee share ownership plan,set-up in the second ha

319、lf of the year,led to a gross capital increase of 508 million.20201.9520212.4020223.25Capgemini share pricein euros,compared to the CAC 40 and STOXX Europe 600 indices,from December 31,2020,to February 28,2022Shareholder information To be informed regarding the Group,shareholders have at their dispo

320、sition,as well as a dedicated website:https:/.They may also contact the Investor Relations office via the email address .In addition,following the Shareholders Meeting each year,an information letter is addressed to registered shareholders and is uploaded onto the website.Shareholder meetings are al

321、so organized regularly.CAPGEMINI INTEGRATED ANNUAL REPORT 20226766INTEGRATED ANNUAL REPORT 2022PART 3FINANCIAL PERFORMANCEEXTRA-FINANCIAL PERFORMANCEOur 2022ESG journeyESG is a key pillar of our strategic ambition,and we are committed to investinginaction onclimate change by reducing our own environ

322、mental impactsinaddition to helpingour clients achieve their sustainability objectives.AtCapgemini,wework withourstakeholders to have a positive impact throughoutour value chain and monitor and reduce potential negative impacts.Wearecommitted to corporate governancebest practices and policies thatse

323、rvethe long-term interests of Capgemini anditsstakeholders.ENVIRONMENT Accelerating on sustainability challengesAt Capgemini,we are determined to play a leadership role in ensuring technology creates asustainable future.A STRENGTHENED AMBITION We raised our commitment to act on climate change by set

324、ting a new long-term carbon reduction target of 90%across scopes 1,2 and3 by2040(vs2019 baseline)in line with the Science Based Target initiatives(SBTi)new Corporate Net-Zero Standard.We were one of the first companies to have our targets validated and approved by the SBTi in July 2022.In addition,w

325、e strengthened our near-term(2030)scope 3 targets for commuting and business travel to a 55%reduction per employee(vs2019 baseline),compared to 50%reduction per employee vs 2015.Our other previous scope 1,2 and3 targets have been strengthened by revising the baseline from 2015 to 2019.REDUCING OUR I

326、MPACTS ENERGY IN FOCUS Our Energy Command Center(ECC)in Bangalore isa unique initiative to reduce our own emissions,using smart technology to optimize the use ofresources and to monitor asset health.TheECCcan measure andpredict various metrics like indoor air quality,energy intensity,water intensity

327、,health of critical assets,renewable energy generation,and the overall performance across all energy assets.TheECC showcases thebenefit of bringing together technology andsustainability and will enable Capgemini tomanage its energy use across its offices in Indiaand beyond.COLLABORATING WITH SUPPLIE

328、RS Capgemini CEO Aiman Ezzat shared a vision for oursupplier engagement program during a dedicated event in 2022.Later intheyear,we hosted two roundtables,inEurope and in India with Chief Procurement Officers to expand on expectations.Wehosted further workshops on approaches to target setting,emissi

329、ons data capture and low-carbon roadmaps.We used the sessions toidentify further opportunities for collaboration.InJuly 2022,we launched our Net-Zero Contract program to collect carbon data and climate action plans from our top emitting suppliers.This means suppliers must have commitments to science

330、-based targets,report annually on the carbon emissions related to our procured goods and services,andsharetheir decarbonization plans and their future vision annually.SOCIAL Protection and respect for allTogether,we tackle the challenges of today andtomorrow in a demanding environment byworking clos

331、ely with our clients to build thefuture they want.This requires a constant refreshof our collective capabilities and we dosoby leveraging the expertise,creativity,andcommitment of all our people.We believe everyone joining Capgemini is a talent in the making.Byoffering individualized learning paths,

332、appropriate guidance,and coaching,aswellas fostering a positive and healthy work environment,we build an inclusive culture whereevery form of diverse talent thrives.This aims to empower our talents to actively engage and shape that future for themselves,ourclients,our partners and for the planet and

333、society through their daily work.ESG prioritiesOur ESG priorities are focusing on social matters to drive value and fuel growth.To do so,we:invest in our talent through a unique experience developing tomorrows skills;enhance a diverse,inclusive and hybrid work environment;support digital inclusion in our communities.GOVERNANCELeading with trust and transparencyLeading with trust and transparency d