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1、GLOBAL SUSTAINABILITY REPORT Unlocking financial technology to the world20232023 Global Sustainability Report SUSTAINABLE GOVERNANCEGovernance Oversight,Structure and PracticesOperating with Integrity Managing a Sustainable Supply ChainSUSTAINABLE PLANETManaging Environmental Impact and RiskCH5CH6CH
2、7CH8INTRODUCTIONSUSTAINABLE SOCIETIESEmpowering Individuals and Businesses in the Digital EconomyProtecting Our Clients and the Financial SystemAdvancing the Workforce of the FutureFostering Inclusion and DiversityAPPENDIXCH1CH2CH3CH42023 Global Sustainability Report 2023 Global Sustainability Repor
3、t Letter From Our CEO and PresidentWelcome to the 2023 FIS Global Sustainability Report.For more than 50 years,FIS has been providing advanced financial technology that enables banks and other organizations to manage and move money with the highest levels of mission-critical reliability,availability
4、 and security.Our systems and services power and underpin the worlds financial ecosystem,handling millions of financial transactions every day.With so much riding on our technology,we take seriously our responsibilities to meet the needs of our stakeholders in a way that balances growth with a commi
5、tment to make the world a better place for our colleagues,clients and communities.This drive inspired our core values to Win as One Team,Lead with Integrity and Be the Change we want to see in our business,our industry and the world at large.We endeavor to embed these core values in everything we do
6、,whether that is developing innovative new technologies to meet pressing industry problems,advancing financial literacy and inclusion initiatives or supporting the worlds communities in their time of need.As detailed in this report,our sustainability efforts focus on three primary areas:fostering di
7、verse,inclusive and empowered societies;managing environmental impact and risk;and supporting our Company,clients and the global financial system to operate with integrity.In 2023,we made continued progress in all these areas.We are proud to see many of our sustainability initiatives recognized as a
8、mong the best in the industry.Our recent awards include being recognized as a leader in LGBTQ+workplace inclusion in the Human Rights Campaigns Corporate Equality Index as well as the India Workplace Equality Index;winner of the“Best Approach to Wellbeing”award at the 2023 Personal Investment Manage
9、ment&Financial Advice Associations Diversity&Inclusion Awards;and Mental Health Americas“Best Seal for Workplace Mental Health.”You can find more details on our sustainability initiatives in these pages.In addition,I invite you to check out the FIS 2023 Giving Back Report,which highlights the work o
10、ur Company and our colleagues are doing around the world to give back to the local communities where we live and work.The path to a better tomorrow begins today.Sincerely,Stephanie FerrisChief Executive Officer And PresidentCEO Letter 2023 Highlights About FIS Future Forward Approach to ESG Supporti
11、ng Clients RecognitionINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 3 2023 Global Sustainability Report Furthered our partnership with the Cities for Financial Empowerment Fund in support of its Bank On initiative to increase
12、access to safe and affordable bank and credit union accounts.Offered CashPlease,in partnership with Velocity Solutions,to help financial institutions provide small-dollar,short-term loans to account holders at affordable interest rates.Strengthened offerings for Minority Deposit Institutions(MDIs)an
13、d Community Development Financial Institutions(CDFIs).Launched new initiatives to promote career progression within FIS.Invested in wellbeing programs and resources,including mental health training for all people managers.Continued to cultivate a culture of giving back through programs and partnersh
14、ips designed to improve the communities where we live and work.Increased employees participation in our Inclusion Networks by 37%from 2022 to 2023.Bolstered partnerships with organizations seeking to improve representation of underrepresented groups in the workforce and promote diversity in the fint
15、ech industry.Introduced the FIS Privacy Center,a centralized online hub for information on FIS privacy and data protection commitments.Conducted regular internal training sessions and awareness campaigns on privacy,cybersecurity and data protection topics.Implemented new standards including Payment
16、Card Industry Data Security Standards and the new ISO 27001:2022 standard.Established FIS first Generative AI Policy.Self-certified to the EU-U.S.Data Privacy Framework.Advanced implementation of our Environmental Management System(EMS)and ISO 14001 certification at select U.S.and international loca
17、tions.Completed a formal climate risk assessment and scenario analysis,consistent with the Financial Stability Boards Task Force on Climate-related Financial Disclosures(TCFD).Continued Corporate Governance,Nominating and Sustainability Committees oversight of FIS ESG program.Added more than 35%of o
18、ur suppliers by spend to our network on EcoVadis,a trusted provider of business sustainability ratings worldwide.Expanded our Supplier Diversity Program into the U.K.and Canada.Further enhanced our resilience and preparedness for potential disruptions through new ISO 22301:2019 certification.Introdu
19、ced three new standalone policies as supplemental resources to the Code of Business Conduct and Ethics:the Speak-Up Policy,Conflicts of Interest(“COI”)Policy and Business Gifts and Entertainment Policy.PROGRESS AGAINST FIS ESG STRATEGY-2023 HIGHLIGHTSCH1:EMPOWERING INDIVIDUALS AND BUSINESSES IN THE
20、DIGITAL ECONOMYCH2:PROTECTING OUR CLIENTS AND THE FINANCIAL SYSTEMCH5:MANAGING ENVIRONMENTAL IMPACT AND RISK CH6:GOVERNANCE OVERSIGHT,STRUCTURE AND PRACTICESCH7:OPERATING WITH INTEGRITY CH8:MANAGING A SUSTAINABLE SUPPLY CHAINCH3+4:ADVANCING OUR WORKFORCECEO Letter 2023 Highlights About FIS Future Fo
21、rward Approach to ESG Supporting Clients RecognitionINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 4 2023 Global Sustainability Report About FISWe improve the digital transformation of our financial economy,advancing the way th
22、e world pays,banks and invests.FIS is a leading provider of financial technology solutions enabling financial institutions,businesses and developers to manage money as it moves through the global economy when its at rest,in motion and at work.Our employees are dedicated to advancing the digital tran
23、sformation of the financial economy.We help our clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for their customers.Headquartered in Jacksonville,Florida,FIS is a Fortune 500 company and a member of the Standard&Poors 500 Index.We leve
24、rage our position as a world fintech leader to advance sustainability in three key areas:fostering inclusive,diverse and empowered societies;managing environmental impact and risk;and supporting our Company,clients and the global financial system to operate with integrity.OUR REACH14K+Clients95%Perc
25、entage of the worlds leading banks using our technology$16TFinancial assets on platforms2023 REVENUE$14.68B$9.8BTotal Company2Consolidated FIS31-As of December 31,2023.52K employees as of February 1,2024,following the completion of the Worldpay Separation and 33K employees employed outside the U.S.a
26、s of February 1,2024,following the completion of the Worldpay Separation.2-Including the results of our discontinued operations.3-Continuing operations.OUR PEOPLE 48Country count60K+Headcount138K+Employees outside the U.S.1HeadquartersJACKSONVILLE,FLORIDAWORLDPAY SEPARATIONOn January 31,2024,FIS com
27、pleted the sale of a majority stake in its Worldpay Merchant Solutions business(“Worldpay”)to private equity funds managed by GTCR(“Worldpay Separation”).FIS retained a 45%non-controlling equity stake in Worldpay.For 2023,operating results from Worldpay have been reflected as discontinued operations
28、 and are excluded from continuing operations and segment results.Unless otherwise noted,this report reflects 2023 data and includes the activities and results of Worldpay.CEO Letter 2023 Highlights About FIS Future Forward Approach to ESG Supporting Clients RecognitionINTRODUCTION SUSTAINABLE SOCIET
29、IES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 5 OUR VALUESOur values guide us to work together to deliver our purpose each and every dayCOMPANY HISTORY1968Founded as Systematics,later purchased by ALLTEL Information Services2003Purchased by Fidelity Nationa
30、l Financial,branded as FIS2015FIS acquired SunGard to further our expansion into Capital Markets Solutions2022FIS launched Future Forward to position the Company for long-term growth2019FIS acquired Worldpay to expand capabilities in Merchant Solutions2024FIS sold its majority stake in Worldpay to c
31、reate two highly-focused,independent companiesUNLOCKING FINANCIAL TECHNOLOGY TO THE WORLD ACROSS THE MONEY LIFECYCLEWin as One TeamLead with IntegrityBe the ChangeMONEY AT RESTMONEY IN MOTIONMONEY AT WORKCore ledgerDepositSavingsBack-office servicesTreasuryCash optimizationDebit,creditNetworksWireRe
32、al-time paymentsBusiness-to-business(B2B)payments Automated clearing house(ACH)InvestingTradingLendingCreditCapital and asset managementCEO Letter 2023 Highlights About FIS Future Forward Approach to ESG Supporting Clients RecognitionINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE
33、GOVERNANCE APPENDIX 2023 Global Sustainability Report 6 Future Forward Is Our StrategyClient-centricity:Ensuring that clients are at the center of everything we do by sharpening our operational focus to promote a client-centric culture and deliver on our commitments to all stakeholdersFuture Forward
34、 is driving the value we bring to all our stakeholders,including shareholders,clients,partners,employees and the environment.Simplification:Simplifying and streamlining our operations,decision-making and time to market to improve profitabilityInnovation:Innovating across our portfolio of solutions t
35、o help ensure growth for our clients FUTURE FORWARD PILLARSSIMPLIFICATIONINNOVATIONCLIENT-CENTRICITYSTRATEGYFUTURE FORWARDCEO Letter 2023 Highlights About FIS Future Forward Approach to ESG Supporting Clients RecognitionINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APP
36、ENDIX 2023 Global Sustainability Report 7 2023 Global Sustainability Report INCREASINGIMPORTANCESUSTAINABLE SOCIETIESINCREASINGIMPORTANCEEXTERNAL STAKEHOLDERS PERSPECTIVESINDUSTRY PERSPECTIVESSUSTAINABLE PLANETEthics andIntegrityAccess toFinanceClimate ChangeCommunityEngagementCustomer PrivacyData P
37、rivacy and SecurityEmploymentDiversity&Equal OpportunityTraining and EducationSUSTAINABLE GOVERNANCEPublic PolicyHuman Rights AssessmentBusiness ContinuityAnti-Corruption/Anti-Money LaunderingAnti-Competitive BehaviorGovernanceApproach to ESG FIS takes a materiality-based,4 stakeholder-driven approa
38、ch to inform our ESG program.We promote transparency,foster engagement and maintain regular communication with our stakeholders regarding our ESG strategies and programs.FIS conducted a refreshed ESG materiality assessment in producing our 2021 Global Sustainability Report.We surveyed our employees
39、and clients as part of that process to understand their ESG priorities.We also engage regularly with our shareholders to gather their perspectives,as discussed in the Stakeholder Engagement chart in the Appendix and our 2024 Proxy Statement.In 2023,we continued to focus on the topics identified,whic
40、h were mapped to our priority focus areas and the United Nations(UN)Sustainable Development Goals(SDGs),as described in this report.We plan to refresh our materiality assessment in 2024 in light of the Worldpay Separation.This report reflects the materiality process conducted previously.FIS 2023 Ann
41、ual ReportFIS 2024 Proxy Statement FIS Code of Business Conduct and EthicsFIS Code of Business Conduct and Ethics for DirectorsFIS Conflict Minerals PolicyFIS Environmental Policy StatementFIS ESG PolicyFIS Giving Back ReportFIS Modern Slavery Act Transparency StatementFIS Political Activities Polic
42、yFIS Privacy Policy and Privacy Center FIS Speak-Up PolicyFIS Supplier Code of Conduct U.S.EEO-1 Reports4-For purposes of this report,we assess materiality differently from the way we assess it for purposes of our disclosures under applicable securities law.Additional ESG ResourcesAdditional informa
43、tion about FIS ESG policies and activities can be found in the following documents:CEO Letter 2023 Highlights About FIS Future Forward Approach to ESG Supporting Clients RecognitionINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report
44、 8 2023 Global Sustainability Report FIS is committed to supporting our clients in their efforts to reach sustainability goals.We continually innovate to develop new products and solutions,establish alliances and provide thought leadership to support our clients sustainability efforts.SUPPORTING OUR
45、 CLIENTS SUSTAINABILITY INITIATIVES FIS has partnered with FactSet Truvalue to integrate ESG data,analytics and reporting solutions into FIS suite of capital markets products and solutions.In 2023,for example,we incorporated ESG data into the FIS Insurance Investments Manager to enable insurers to t
46、rack,analyze and report the ESG scores of their portfolios securities.FIS and Proxymity offer a solution(FIS Proxy Voting by Proxymity)designed to improve shareholder communication by streamlining and expediting the proxy voting process.The solution reinforces active governance by helping issuers fu
47、lfill ESG mandates and comply with the Shareholder Rights Directive II(SRD II)regulatory requirements.In 2023,FIS unveiled a climate risk modeling solution designed to enable climate risk mitigation and management.It also supports companies in disclosing climates impact on their finances under the u
48、pcoming International Financial Reporting Standards(IFRS)S2 and the U.S.Securities and Exchange Commissions(SEC)climate disclosure rules.Additionally,FIS announced a joint business relationship with PwC USA to help companies meet new and emerging global ESG disclosure requirements.FIS continues to p
49、rovide ESG-related thought leadership and guidance to our clients and partners.We produced more than two dozen thought leadership pieces related to ESG in 2023,including webinars,white papers,blog posts and other publications.Our content tracked regulatory disclosures,business challenges and opportu
50、nities for a wide range of banking,asset management,lending,asset finance and other customers.We also identified effective data management strategies and opportunities to leverage artificial intelligence(AI)to solve ESG challenges.In addition,we partnered with the European Leveraged Finance Associat
51、ion(ELFA)to deliver thought leadership and advocate for transparency and standardization in data collection and ESG metrics for the asset management industry and beyond.FACTSET PARTNERSHIPCLIMATE RISK FINANCIAL MODELERTHOUGHT LEADERSHIPFIS AND PROXYMITYCEO Letter 2023 Highlights About FIS Future For
52、ward Approach to ESG Supporting Clients RecognitionINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 9 2023 Global Sustainability Report Recognition SELECT AWARDS ESG RATINGS PERFORMANCE5MSCI:AA6MSCI grades companies on a scale fr
53、om AAA(highest)to CCC(lowest).In early 2024,FIS MSCI rating was AA.CCCBBBAAABBBAAASustainalytics:Low Risk Sustainalytics ranks companies based on risk level:negligible,low,medium,high or severe risk.In early 2024,our Sustainalytics rating was 16.4,which is categorized as“Low Risk.”NegligibleMediumHi
54、ghSevereLow5-Inclusion of these ratings in our Global Sustainability Report is for information purposes only and should not be considered an endorsement,recommendation or promotion of FIS by the ratings providers,nor an endorsement,recommendation or promotion of the data providers by FIS.ESG rating
55、providers use numerous definitions,scopes and methodologies,leading to variations in ratings.Some ESG ratings firms rely on public information and,therefore,their outputs may be subject to data gaps.6-The use by Fidelity National Information Services,Inc.of any MSCI ESG Research LLC or its affiliate
56、s(“MSCI”)data,and the use of MSCI logos,trademarks,service marks or index names herein,do not constitute a sponsorship,endorsement,recommendation,or promotion of Fidelity National Information Services,Inc.by MSCI.MSCI services and data are the property of MSCI or its information providers,and are pr
57、ovided as-is and without warranty.MSCI names and logos are trademarks or service marks of MSCI.The Score is as of April 17,2024.CDP:C CDPs Climate Change Questionnaire scores companies based on environmental disclosures and performance,providing rankings from A to D-.FIS received a score of C on the
58、 2023 Climate Change Questionnaire,indicating awareness-level engagement.D-DC-BAB-A-CA benchmarking tool for companies to measure their progress on LGBTQ+inclusionIndia Workplace Equality IndexSilver Award Winner for LGBTQ+Inclusion CNBC Worlds Top Fintech Companies 2023Comprehensive list of compani
59、es building innovative,tech-enabled and finance-related products and services based on a set of key performance indicatorsDigital Banking SolutionsNewsweekRanking of the top publicly traded U.S.and global companies based on their overall environmental performanceAmericas Greenest Companies 2024Menta
60、l Health AmericaRecognizes employers committed to creating mentally healthy workplacesBell Seal for Workplace Mental Health(certified at platinum level)Personal Investment Management&Financial Advice Association(PIMFA)Focused on shining a light on diversity and inclusion best practices promoted by l
61、arge and small businessesBest Approach to WellbeingHuman Rights Campaign Corporate Equality Index National benchmarking tool on corporate policies,practices and benefits to LGBTQ+employeesEquality 100 Award:Leader in LGBTQ+Workplace InclusionCEO Letter 2023 Highlights About FIS Future Forward Approa
62、ch to ESG Supporting Clients RecognitionINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 10 Empowering Individuals and Businesses in the Digital EconomyProtecting Our Clients and the Financial SystemAdvancing the Workforce of the
63、 FutureFostering Inclusion and DiversityCH1CH4CH2CH3SDGS IN SECTION:GENDER EQUALITYDECENT WORK AND ECONOMIC GROWTHINDUSTRY,INNOVATION AND INFRASTRUCTUREREDUCED INEQUALITIESSUSTAINABLE CITIES AND COMMUNITIESSUSTAINABLE SOCIETIESINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNA
64、NCE APPENDIX 2023 Global Sustainability Report 11 INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report Digital inequality ranks among the most imminent threats to the world,according to the World Economic Forums 2022-2023 Risk Percep
65、tion Survey.7 While the world continues to shift to a more digital economy,approximately one third of the worlds population remains offline,8 and one quarter of adults globally lack access to a bank account.9 As a leading financial technology provider,we can play a role in ensuring that no one is le
66、ft behind during this shift.We believe that banking and payments technology holds tremendous potential to advance financial inclusion by reaching individuals and small businesses.FIS Framework for Financial Inclusion empowers our employees to develop and implement initiatives to reduce financial bar
67、riers and increase the number of participants in the financial ecosystem.FIS works with a network of private,public and nonprofit partners to advance initiatives to increase access to affordable financial services while protecting customers.Together,we strive to create sustainable and resilient comm
68、unities.We believe that our efforts to promote access to financial inclusion can directly impact economic growth10 in countries where we operate and improve the communities in which our employees live and work.7-World Economic Forum,The Global Risks Report 20238-World Economic Forum,Heres how we can
69、 work together to bridge the digital divide9-The World Bank,The Global Findex Database 202110-International Monetary Fund(IMF),Financial Inclusion:Can it Meet Multiple Macroeconomic Goals?,2015Empowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion an
70、d Diversity Empowering Individuals and Businesses in the Digital EconomyCHAPTER 1“Access to safe and affordable banking is a critical part of a consumers overall financial stability.Client and customer experience is a key part of advancing efforts to promote financial inclusion,and we are actively w
71、orking with our financial institution partners on new opportunities to reduce barriers to bank accounts.”Ronald Whyte|President,Chex Systems,Inc.INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 12 Incorporating principles of fina
72、ncial inclusion into solution design and developing solutions that help our clients achieve their financial inclusion goalsSupporting fintech startups that are innovating to meet the needs of underserved consumers,businesses and marketsPartnering with clients,government policymakers and nongovernmen
73、tal organizations to advance financial inclusion goalsWorking with nonprofit and philanthropic organizations to provide financial tools and educational resources to better support underserved communitiesSOLUTIONSFINANCIAL INVESTMENTSSTRATEGIC PARTNERSHIPSPHILANTHROPY AND VOLUNTEERISMEmpowering Indiv
74、iduals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity FIS FRAMEWORK FOR FINANCIAL INCLUSIONFIS Solutions to Advance Financial Inclusion Offering financially inclusive solutions to our clients and their customers is a key pillar of FIS Framework for Fi
75、nancial Inclusion.In 2023,FIS offered clients more than 30 products and services that help advance financial inclusion,including those that enable affordable bank accounts for individuals,provide cost-efficient and value-added funding for small and medium-sized businesses(SMBs)and connect those in n
76、eed with government assistance programs.INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 13 2023 Global Sustainability Report Improving Bank Account Access for Individuals The Federal Deposit Insurance Corporations National Surve
77、y of Unbanked and Underbanked Households estimated that 4.5%of U.S.households were“unbanked”in 2021,meaning no one in the household had a checking or savings account at a bank or credit union.An estimated 14.1%representing approximately 18.7 million households were“underbanked,”meaning that househol
78、d members had bank accounts but used alternative financial services to meet their needs,such as check cashing services,payday loans or pawn shop loans.11 FIS works closely with the Cities for Financial Empowerment(CFE)Fund to support adoption of its Bank On initiative to increase access to affordabl
79、e banking services throughout the U.S.This initiative strives to ensure everyone has access to a safe and affordable bank or credit union account.In addition to connecting people to safe and affordable accounts,Bank On coalitions also raise public awareness,target outreach to the unbanked and expand
80、 access to financial education.FIS also continues to advance the initiative through our Bank On Bundle,which includes three ChexSystems12 products that help financial institutions open Bank On-certified accounts(or similar safe and low-cost accounts),track the accounts performance and provide educat
81、ional content to help account applicants improve their financial literacy.With the Bank On Bundle,financial institutions can also monitor risk and educate consumers to help build a successful banking relationship that grows over time.FIS remains committed to furthering the national movement to impro
82、ve financial access.We work alongside a variety of sector partners,including hundreds of banks and credit unions as well as federal and state agencies to help address these critical challenges.STRENGTHENING FINANCIAL WELLNESSAt FIS,we strive to empower our financial institution clients to reduce bar
83、riers and reach more consumers.The ChexSystems Financial Wellness Strategy advances the Financial Inclusion Framework by promoting financial access and wellness through four commitments:Inclusion:Reduce barriers for consumers and clients in the financial ecosystemEducation:Provide educational resour
84、ces to support consumer financial wellness initiativesProtection:Strengthen the security and privacy of consumers to protect them from fraudulent activityAccess:Facilitate consumer and financial institution access to their data 11-2021 FDIC National Survey of Unbanked and Underbanked Households12-Ch
85、ex Systems,Inc.(herein“ChexSystems”)is a consumer reporting agency and an indirect,wholly owned subsidiary of FIS.Empowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity “Banking access is fundamental to financial stability,and the partn
86、ership between Bank On and ChexSystems is bringing more people into the stabilizing financial mainstream.Almost two thirds of ChexSystems financial institutions with Bank On-certified accounts use Bank On-specific ChexSystems tools to expand access to new banking clients.”Jonathan Mintz|President an
87、d Chief Executive Officer,CFE Fund INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 14 2023 Global Sustainability Report Helping Clients Offer Short-term Loans Each year,millions of Americans struggle to cover emergency expenses,
88、finding themselves in need of access to short-term liquidity.Many resort to getting cash from high-cost sources,such as payday loans,because they lack the credit status needed for more affordable liquidity sources.13FIS CashPlease solution,offered in partnership with Velocity Solutions,helps our fin
89、ancial institution clients address these challenges.CashPlease is a small-dollar,short-term loan program that allows banks and credit unions to provide their account holders with access to cash at affordable interest rates.The solution is designed to protect consumers from predatory lending and offe
90、rs them responsible access to cash in times of need.Expanding Financial Literacy In 2023,FIS continued to offer our Financial Literacy Program to our clients and community partners in the U.S.Participating financial institutions can embed our specialized learning programs into their websites to help
91、 their customers enhance their financial skills and knowledge.FIS enables financial inclusivity for individuals with disabilities,offering certain products and solutions that are designed to support our clients commitments to Web Content Accessibility Guidelines 2.Our web-accessible financial litera
92、cy products utilize a range of navigational techniques specific to assisting people with disabilities.FIS educational programs include the FIS Financial Literacy for Young Adults Program and the FIS Financial Literacy for Adults Program.In both programs,learners receive practical knowledge,skills-bu
93、ilding opportunities and resources related to topics such as financial planning,borrowing,identity theft,credit reports and scores,credit cards and homeownership.Supporting Consumer Rights and Disclosure ReportsChexSystems disclosure reports about credit decisions include information to educate cons
94、umers of all backgrounds,including information to help consumers understand their rights and how they can be exercised.The reports can be provided in braille,audio,large print and multiple languages to accommodate consumers varying needs.Obtaining these reports is always free.Supporting Financial We
95、llness and Identity Protection Currently available in market is OnAlert from ChexSystems,a subscription service offering consumers identity theft protection,financial education and consumer credit monitoring services.OnAlert is the only service in the industry that offers consumers ChexSystems real-
96、time trigger event alerts and alternative data in addition to traditional credit data,creating new coverage to help consumers detect potential fraud.13-Pew Trust,States of Innovation:Small Loans,Large Cost,December 2020 Empowering Individuals and Businesses Protecting Our Clients Advancing Our Workf
97、orce Fostering Inclusion and Diversity FINANCIAL WELLNESS IN A DIGITAL AGE Through FIS Digital One Spending Insights,we offer our financial services clients the ability to leverage artificial intelligence and predictive analytics to provide customers with a way to improve their financial lives.Custo
98、mers with Digital One Spending Insights-enabled accounts receive tailored suggestions for transaction monitoring,balance and cash flow trackers,budgeting reminders and nudges to make better financial choices.For example,proactive insights about spending behavior and cash flow can help customers unde
99、rstand when spending levels are high and how to adjust so they can avoid overdraft and non-sufficient fund(NSF)fees.INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 15 2023 Global Sustainability Report HELPING INDIVIDUALS IN NEED
100、FIS is a market leader and innovator in the design and operation of Electronic Benefit Transfer(EBT)systems in the U.S.EBT systems provide individuals with cards that allow them to make electronic payments for groceries and other items under the Supplemental Nutrition Assistance Program(SNAP),or cas
101、h benefits under Temporary Assistance programs.By the end of 2023,FIS partnered with 31 states to enable the use of EBT cards for approximately 13 million households receiving SNAP benefits.For the past three years,the FIS Government Solutions team has collaborated with U.S.government agencies to co
102、nnect essential resources with those who need them most.In the face of unprecedented challenges posed by the COVID-19 pandemic,the U.S.government enacted the Families First Coronavirus Response Act of 2020 to fund the Pandemic EBT Program(P-EBT).The program provided temporary emergency nutrition ben
103、efits to eligible schoolchildren who otherwise would not receive free or reduced-price meals while school buildings were closed during the pandemic.P-EBT also afforded benefits to eligible younger children in households participating in SNAP.Within a four-week time frame in 2020,the FIS Government S
104、olutions team worked closely with federal and state agencies to implement a new program to disburse P-EBT benefits to millions of beneficiaries.When the P-EBT program increased demand for assistance by EBT cardholders across the country,FIS supported increased transaction processing and call center
105、volumes,providing direct assistance to those navigating new program parameters by helping them access these critical benefits.This program continued through successive enactments in 2021 and 2023.14$37Bin P-EBT benefits processed by FIS(2020-2023)39Mbeneficiaries supported(2020-2023)“FIS works with
106、stakeholders across the country to provide reliable and innovative solutions for recipients of the Supplemental Nutrition Assistance Program,Temporary Assistance for Needy Families,and Women,Infant and Children programs.As government program benefit complexity increases,we are investing in technolog
107、ies to provide more security and flexibility in how funds are utilized and to make the financial lives of program beneficiaries better.”Kim Bynan|Senior Vice President,Commercial Services and Business Process as a Service 14-USDA,State Guidance on Pandemic EBT Empowering Individuals and Businesses P
108、rotecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity CASE STUDYINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 16 2023 Global Sustainability Report Empowering Small and Medium-sized Businesses with Wor
109、king CapitalOur technology solutions advance financial inclusion for small and medium-sized businesses(SMBs)s in various ways,such as improving cash flow to keep businesses healthy and providing assistance in making the shift to a digital economy.The Worldpay Working Capital solution enables clients
110、 to apply online for the cash they need to grow their businesses and receive business funding within two working days of successful application,once approved.In 2023,this program provided more than$100 million in funding to more than 2,500 merchants worldwide.15-National Center for Transgender Equal
111、ity,2022 U.S.Trans Survey:Early InsightsEmpowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity FOSTERING INCLUSIVITY THROUGH INNOVATIVE OFFERINGSWhile new technologies have improved financial inclusion,barriers still exist.For example,m
112、embers of the LGBTQ+community may experience roadblocks and discrimination in financial transactions when their chosen name differs from their birth name.A 2022 survey indicated that 48%of individuals from the transgender community have had to use identification with a name they no longer use and 59
113、%had identification that did not match their self-identified gender.Additionally,22%reported being harassed,attacked or denied services because their identification did not match their presentation.15The Payments One ecosystem is a comprehensive payment card platform that incorporates the True Name
114、initiative from Mastercard,allowing cardholders to use their chosen first name on their payment card without requiring a legal name change.Additionally,name prefixes(honorifics)have been replaced with pronouns across the Payments One ecosystem.By providing members of the LGBTQ+community with financi
115、al products and services that support their chosen name instead of their birth name,we enable our financial institution clients to foster more inclusive experiences for their cardholders.CASE STUDYINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Susta
116、inability Report 17 Financial Investments Supporting Fintech Startups FIS launched the FIS Fintech Accelerator program in 2016 to help drive innovation by supporting emerging fintechs.The program identifies and accelerates the work of best-in-class startups who design innovative solutions that build
117、 economies and improve lives.Each year,selected startups participate in a 16-week program consisting of a four-week business development incubator phase and a 12-week accelerator phase.This unique opportunity allows cohort companies to engage and share their innovative solutions with FIS financial i
118、nstitution clients.In 2023,the program received over 140 applications from fintech companies located across 18 countries,including the U.S.The 10 companies selected represented several areas of innovative technology,including digital identification,business-to-business payments,fraud and regulatory
119、compliance.In the 2023 cohort,30%of the companies had women founders or co-founders.The program culminated with an in-person Demo Day in November 2023,where leaders from each participating fintech company showcased their innovations to financial services leaders and influencers,potential investors a
120、nd entrepreneurs.Empowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity “The FIS accelerator delivers essential components for fintech success:deep insights,strategic connections and personalized guidance from FIS leaders and bankers.Wh
121、at truly exceeded expectations is the sense of community and camaraderie with fellow fintech innovators.Through shared experiences and mutual support,Ive formed lasting bonds that enrich both my personal and professional life.”Lisa Gold Schier|Co-founder of ASA,an FIS Fintech Accelerator participant
122、 INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 18 Strategic PartnershipsAdvancing financial inclusion requires collaboration across multiple sectors.FIS works with community banks,nonprofits,government agencies and others as p
123、art of a larger effort to bridge the digital divide,help mitigate inequity and promote financial wellness.Supporting Minority-owned and Community BanksIn line with our commitment to advancing a more inclusive economy,in 2023 we deepened our collaboration and support of Minority Deposit Institution(M
124、DI)and Community Development Financial Institution(CDFI)clients.These institutions are uniquely positioned to meet the diverse financial needs of the communities they serve,often acting as the frontline supporters of individual financial success and the growth of SMBs.With the direction of our clien
125、t-led MDI and CDFI advisory committee,we continued to prioritize efforts to support the technology needs of these mission-driven financial institutions.This included receiving timely and valuable feedback on customer care,products and service improvement opportunities.We reinforced our relationships
126、 with trade association partners,including the American Bankers Association,Electronic Transactions Association,Independent Community Bankers Association and National Bankers Association,aligning with their initiatives focused on MDIs and CDFIs.This included actively engaging with the bipartisan U.S
127、.Senate Community Development Finance Caucus to bolster assistance for MDIs and CDFIs through policy change.FIS is committed to being a leading and trusted partner that unlocks digital opportunities and fosters growth for our MDI and CDFI clients.By elevating the customer experience and overall sati
128、sfaction of this community,we aim to expand their capacity to grow and compete in their respective markets.MDIs are private financial institutions that serve Black,Latino/Hispanic,Native American and Asian American communities.To qualify,51%of the voting stock must be minority-owned or the Board of
129、Directors and the communities served by the institution must be predominantly minorities.CDFIs are private financial institutions including banks,credit unions,loan providers and venture capital firms that provide fair and affordable financing to low-to moderate-income and disadvantaged communities.
130、What is an MDI?What is a CDFI?EMPOWERING ONEUNITED BANK TO FULFILL ITS MISSIONThe FIS Wealth Management business partnered with OneUnited Bank,the largest Black-owned bank in the U.S.,to make Empower Money Market funds available to wealth management firms that leverage FIS Wealth-as-a-Service platfo
131、rm.Through the program,qualified investors can elect to invest short-term cash in Empower funds.FIS rebates a portion of the programs revenues to OneUnited to help fulfill its mission.Empowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversi
132、ty INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 19 Empowering Small Businesses In 2023,FIS was a co-sponsor of the National Small Business Week Virtual Summit,a virtual event recognizing the critical contributions of Americas
133、 entrepreneurs and small business owners.The event gave FIS the opportunity to help business owners and startups gain access to crucial information and resources that drive innovation and deliver the products and services on which our economies depend.Unlocking Credit for AllFIS continued its partne
134、rship with the Credit Builders Alliance(CBA),a national nonprofit network dedicated to building the capacity of its members to help millions of individuals with poor or no credit participate in the mainstream financial system by building credit.In partnership with FIS,CBA hosted webinars that explor
135、ed topics such as:Additionally,FIS participated in the CBAs 2023 Financial Equity Discussions.These discussions provided a forum to deepen our understanding of consumers who may not have relationships with mainstream financial institutions and to discuss ways to help our clients better serve and pos
136、itively impact these populations.Participants covered topics such as the racial wealth divide,consumer credit stories and the unique credit challenges of returning citizens and immigrants.New developments in banking access Ways to support consumers in becoming banked,such as ChexSystems and Bank OnH
137、ow ChexEDU Reports can deepen nonprofits support for the unbanked and underbankedEmpowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity ENABLING INSTANT PAYMENTS FOR MDI AND CDFI CLIENTSIn 2023,FIS was among the first fintech companies
138、to complete testing and certification for FedNow Service,the Federal Reserves instant payment offering.As part of the launch,we are helping MDI and CDFI clients tap into the FedNow Service,enabling them to provide their customers with 24/7/365 instant payments,improve their competitiveness and build
139、 new products.INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 20 Philanthropy and Volunteerism At FIS,our Be the Change core value encompasses our longstanding commitment to giving back to the communities where we live and work
140、every day.We encourage this culture of giving back through programs and initiatives designed to improve our communities.In 2023,FIS continued several philanthropic and volunteerism programs to advance financial inclusion and literacy:Empowering Individuals and Businesses Protecting Our Clients Advan
141、cing Our Workforce Fostering Inclusion and Diversity In 2023,Worldpay from FIS continued the partnership with the Princes Trust,a foundation dedicated to helping young people in the U.K.who face adversity to transform their lives by building confidence and skills to live,learn and earn.As official c
142、harity partners,we provided our employees with the opportunity to give back to young people in their local community and empower young entrepreneurs.FIS collaborates with SHE-CAN,a nonprofit organization that empowers talented women from post-conflict and climate-challenged countries by providing th
143、em with education,mentorship and leadership skills.FIS donation in 2023 supported the SHE-CAN Make a Change program,which supports international students in implementing innovative service projects in their home countries.Understanding how money works is an essential skill set for empowering individ
144、uals,especially young people,to envision and build a more secure future.In 2023,FIS demonstrated its commitment to financial literacy by donating funds to regional Junior Achievement(JA)chapters.FIS supported programs in:Jacksonville,Florida;the Washington metropolitan area;Milwaukee,Wisconsin;Miami
145、,Florida;and Cleveland,Ohio,where our employees also volunteered time.THE PRINCES TRUSTSHE-CANJUNIOR ACHIEVEMENTINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 21 FIS software and services play a pivotal role in supporting globa
146、l financial systems,making it imperative for FIS to continually review and enhance the resilience and security of our systems.Our commitment lies in safeguarding the interests of our clients,their consumers and the individuals whose data we handle.Amid increasing threats and attacks on corporate and
147、 government information and technology(IT)systems worldwide,we have made significant investments to protect the data of our clients and our technology platforms.“FIS is focused on driving an enhanced global framework for enterprisewide issues such as privacy,data protection and cybersecurity,while c
148、omplying with rapidly changing global privacy,cybersecurity and data protection regulations.We are dedicated to making our team comprehensively global while fostering a business environment that encourages a culture of compliance,privacy,cybersecurity,data protection and ethics.”Anna Shea|Chief Priv
149、acy OfficerEmpowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity Protecting Our Clients and the Financial SystemCHAPTER 2INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability R
150、eport 22 Enhancing Privacy and Data Protection Our clients and other stakeholders trust us to protect their privacy and data,and maintaining this trust is a top priority.FIS is dedicated to upholding the confidentiality and integrity of the data entrusted to us through the design of our systems and
151、technology,programs,policies,procedures,training and governance structure.Empowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity INDIVIDUAL RIGHTSFIS PILLARS OF PRIVACY AND DATA PROTECTIONOUR PEOPLERESPONSIBILITYTRANSPARENCYOUR CLIENTSD
152、ata subjects rights are at the core of our Privacy and Data Protection Program.We have established and deployed robust processes and tools to empower individuals to exercise their rights,underscoring our commitment to respecting and upholding these rights.We value and safeguard the data entrusted to
153、 us by our employees,candidates,other data subjects,our clients and their customers and third parties.We provide our employees with training and support to uphold our Privacy and Data Protection Program.We are dedicated to processing data in a fair and lawful manner,continually seeking to enhance ou
154、r Privacy and Data Protection Program.Our commitment to responsibility guides our actions as we strive to maintain the highest standards of ethical conduct.Transparency is integral to our approach.We maintain open communication channels with our employees,our clients and their customers to inform th
155、em about how we collect,use and protect data.We are committed to supporting our clients in meeting their data protection obligations.Through collaboration and partnership,we work toward enhancing the support and guidance we offer our clients,helping them comply with privacy regulations and standards
156、.INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 23 2023 Global Sustainability Report Empowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity Our Approach to Privacy
157、 and Data ProtectionFIS Privacy and Data Protection Program is designed to safeguard data and privacy rights of data subjects and data owners while maintaining compliance with relevant global privacy and data protection laws and regulations.This program governs the processing of all personal data by
158、 FIS,whether acquired online or offline,and extends to data provided to us by our clients,consumers,contractors,partners and other third parties with whom we engage in business.Anchored on FIS Pillars of Privacy and Data Protection,our program encompasses multiple work streams,including governance,c
159、ompliance documentation,transparency,data subjects rights,training and awareness,reporting,data transfer,operational integration of data protection and alignment with other significant regulations.Privacy and Data Protection Compliance and GovernanceMany global privacy and data protection laws and r
160、egulations in different parts of the world apply to FIS,so we developed a global,multilayered privacy compliance structure that monitors and manages how we follow such laws.FIS PRIVACY CENTERIn 2023,we introduced our online Privacy Center,designed to serve as a centralized hub for employees,clients
161、and other stakeholders to access information on FIS privacy and data protection commitments.This hub includes details on how we process personal data and offers transparency to clients,their customers,our business partners and our data subjects regarding our data processing practices and principles.
162、Our Data Protection Policy sets out the requirements FIS and its employees must follow when processing data.PRIVACY COMPLIANCE STRUCTUREThe FIS privacy compliance structure aligns with the three lines of defense model used across the financial services industry:First line of defense:Business units a
163、nd corporate functions responsible for day-to-day privacy and data protection operations within their respective areas.Second line of defense:Control functions such as the Privacy and Data Protection Office,Enterprise Risk Management,Information Security,Corporate Compliance and Legal.These function
164、s provide oversight,guidance and support for consistent adherence to privacy and data protection standards.Third line of defense:Independent assurance function represented by Internal Audit,responsible for providing objective assessments of FIS privacy and data protection practices.123INTRODUCTION S
165、USTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 24 2023 Global Sustainability Report Management and Oversight FIS Privacy and Data Protection Program is led by our Chief Privacy Officer(CPO),who reports to the Chief Legal and Corporate Affair
166、s Officer.The CPO also has reporting and escalation lines to the Audit Committee of the Board of Directors and the full Board of Directors,providing oversight and accountability at the highest levels of governance.Provides oversight and accountability Oversees implementation of the Privacy and Data
167、Protection ProgramDefines,builds and implements the privacy,data protection and cybersecurity legal programSupports the CPO with operationalizing and managing privacy and data protection initiatives Monitors regional privacy and data protection obligations;monitors compliance with local privacy laws
168、 and regulations;serves as a region-specific subject matter expert;supports the DPO and CPO with ongoing global and local initiatives Monitors the Privacy and Data Protection ProgramOversees FIS compliance with all applicable legal and regulatory requirements,including privacy and data protection re
169、gulations Board of Directors Chief Legal and Corporate Affairs OfficerChief Privacy OfficerThe Privacy and Data Protection Office Regional Data Protection Leads,Data Protection Officers and Country Privacy LeadsGlobal Data Protection Officer(DPO)Audit CommitteeEmpowering Individuals and Businesses P
170、rotecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity FORTIFYING RECORDS MANAGEMENT AND RETENTIONFIS has implemented a Records Management Policy and Records Retention Schedule to provide uniform guidance regarding the retention of information and records.The FIS Records Man
171、agement Policy specifies how records are to be managed,disposed of and retained in accordance with regulatory requirements.INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 25 2023 Global Sustainability Report A Culture of Privacy
172、 and Data Protection Our people play a critical role in protecting the data entrusted to us.We foster a culture of awareness and responsibility through various engagement initiatives,including:TrainingAll FIS employees and contractors are required to complete annual Information Security and Privacy
173、Awareness Training,which covers specific education on personal data protection,compliance and risk management topics.Awareness Campaigns The Privacy and Data Protection Office spearheads a robust awareness program to promote an organization-wide culture of privacy and data protection.The team hosts
174、training and awareness initiatives throughout the year,including an annual privacy awareness campaign to increase privacy awareness and educate employees on various data privacy themes,such as personal data,privacy incidents,biometrics data,generative AI and data deletion.Third-party Engagement Help
175、ing Global Clients Enhance Data Transfers and ComplianceTo fortify data protection for our clients with global operations,FIS has implemented various initiatives focused on managing data transfers effectively.Among these initiatives is our Intra-Group Data Transfer and Data Processing Agreement,craf
176、ted to align with EU Standard Contractual Clauses and the U.K.International Data Transfer Addendum to support compliance with international data transfer regulations.To support our clients in completing Transfer Impact Assessments on FIS products and services,the FIS Privacy and Data Protection Offi
177、ce has issued the Data Protection and Transfer Impact Assessment Guide.This comprehensive guide,accessible via the FIS Client Portal,aids clients in navigating data transfer complexities.FIS applied for Binding Corporate Rules(BCRs)in the U.K.and the EU,specifically in the Netherlands,in September 2
178、022.Upon regulatory approval,FIS plans to adopt BCRs at the Company level to serve as a robust mechanism for international data transfers within our organization,bolstering data protection and compliance efforts.Additionally in 2023,FIS obtained self-certification under the EU-U.S.Data Privacy Frame
179、work and secured the U.K.extension for all U.S.-based FIS entities.This certification enables streamlined data transfers between the EU,U.K.and U.S.,eliminating the need for additional safeguards and simplifying the transfer process.It underscores our commitment to upholding the highest data protect
180、ion and privacy standards,providing stakeholders with enhanced legal certainty,trust and reputation.VENDOR SCREENINGFIS operates a comprehensive Vendor Risk Management program,which includes rigorous privacy assessments.For more information,see Chapter 8,Managing a Sustainable Supply Chain.Empowerin
181、g Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 26 2023 Global Sustainability Report Protecting Data Subject Rights At
182、 FIS,we uphold the rights of individuals as required in global privacy and data protection regulations.To provide greater clarity and accessibility,we added more details on data subjects rights to the FIS Privacy Center under the“Individual Rights”tab.As an integral part of our Privacy and Data Prot
183、ection Program,individuals can exercise their data subject rights,including the right to access,correct,amend or delete their personal data,through our online portal accessible via the FIS Privacy Center or via email.Additionally,individuals retain the right to object to the processing of their pers
184、onal data,request restrictions on the processing of their personal data or seek portability of their personal data.Our dedicated online portal and inbox are managed by the Privacy and Data Protection Office.Fostering Transparency on Government Data Access Requests At FIS,we are committed to safeguar
185、ding privacy and fostering transparency regarding government requests for access to personal data.Such requests may include subpoenas and court orders for local,state or federal authorities.Before complying with any government request pertaining to our clients and their customers data,FIS conducts t
186、horough assessments around legality,authority and necessity.We verify that the request aligns with applicable laws,that the requesting authority possesses the requisite legal power and that FIS has a legal obligation to provide the requested information.To promote transparency and accountability,FIS
187、 publishes transparency reports detailing government requests for data access.These reports are readily accessible to all clients through the FIS Client Portal,providing comprehensive information on the nature and frequency of such requests.Privacy Incident Response FIS employs a specialized Privacy
188、 Incident Response Team(PIRT)tasked with promptly investigating,prioritizing and resolving potential and actual privacy incidents.Utilizing tailored privacy compliance protocols,PIRT responds to and investigates privacy incidents,enabling swift action to help mitigate risks,reduce negative impacts a
189、nd uphold public confidence while meeting regulatory requirements.The Privacy Incident Response Plan,integral to our incident response framework,provides clear guidelines for identifying and reporting privacy incidents.It outlines procedures for evaluating privacy incident risk factors to assess pot
190、ential impact and harm resulting from information exposure or unintended disclosure.The plan delineates criteria for escalating incidents to executive management to enable appropriate visibility and strategic decision-making.Empowering Individuals and Businesses Protecting Our Clients Advancing Our
191、Workforce Fostering Inclusion and Diversity INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 27 2023 Global Sustainability Report Protecting Against Potential Cyberthreats and FraudIn 2023,“widespread cybercrime and cyber insecur
192、ity”entered the World Economic Forums top 10 ranking of the most severe risks of the next decade.16 Amid heightened cybersecurity risks,FIS is committed to doing our part to protect our clients and their customers from bad actors.Cybersecurity is fundamental to our complex,global business.Our Approa
193、ch to Cybersecurity FIS takes a proactive approach to cybersecurity,striving to anticipate and protect against potential cyberthreats through continuous program enhancements and investments.Our strategies and programs are informed by industry best practices,standards and frameworks as well as our ow
194、n proprietary subject matter expertise.CYBERSECURITY STRATEGY EXCELLENCE IN CYBER BASICSEmploy strong vulnerability discovery and aggressive remediation cadences to reduce opportunities for attackers Utilize advanced preventative controls,multifactor authentication access to FIS systems,data loss pr
195、evention and internal and external penetration testing Minimize exposure through consistent segmentation between environments Increase discovery of unknown threat vectors using advanced monitoring tools Build a robust culture of security awareness across the Company“SECURE-BY-DESIGN”APPLICATIONSFurt
196、her protect data by building encryption into application design Continuously assess,test and govern code releases for FIS applications to eliminate vulnerabilities Utilize layered application controls to prevent malicious traffic from reaching an applicationSECURE THE FUTUREReplace reliance on passw
197、ords with more secure alternativesDrive automated response actions to combat emerging cyberthreats in real time Continually enhance our ability to detect,contain and eradicate cyberthreats through state-of-the-art threat intelligence and sensor enrichment Empowering Individuals and Businesses Protec
198、ting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity 16-World Economic Forum,The Global Risks Report 2023INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 28 2023 Global Sustainability Report Empowering Indiv
199、iduals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity Cybersecurity Structure and Governance Our process of identifying and remediating cybersecurity risks has been integrated into our overall risk management system and processes.Our Enterprise Risk C
200、ommittee,a cross-functional team of senior leaders,provides oversight over cybersecurity risks.The FIS Chief Information Security Officer and Chief Risk Officer oversee our process of identifying and remediating cybersecurity risks.Each quarter,they report to our Board of Directors and its Risk and
201、Technology Committee,which takes an active role in overseeing,managing and setting risk tolerances for our cybersecurity program.The Chief Information Security Officer provides ongoing oversight of cybersecurity risk management,including the Chief Risk Officer,Chief Legal Officer,Chief Technology Of
202、ficer,Chief Compliance Officer,Chief Privacy Officer and FIS business presidents.To monitor our global platforms and operations,FIS has a dedicated Cyber Fusion Center,which operates 24/7.We also employ a dedicated Cybersecurity Incident Response team to investigate and contain reported cybersecurit
203、y incidents.We maintain strong oversight of cybersecurity controls as part of our risk,information security and compliance culture.The FIS Internal Audit team regularly evaluates the Companys risk management programs and the effectiveness of our cybersecurity controls and procedures.Cybersecurity co
204、ntrols at FIS are also audited at least annually by external organizations,including U.S.state and federal regulators,other national regulators and industry standards organizations.INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report
205、 29 Empowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity Certifications and PoliciesFIS is certified and transitioned to the new ISO/IEC 27001:2022 standard,a globally recognized standard for information security management systems re
206、leased in Q4 2022.The new ISO/IEC 27001:2022 standard is focused on information security,cybersecurity and privacy protection,with new sets of controls,making the FIS ISMS framework and policies more robust and compliant with global standards.In 2023,FIS continued to issue annual SOC 1 and SOC 2 aud
207、it reports for our overall security footprint.Additionally,FIS maintained Payment Card Industry Data Security Standard(PCI DSS)compliance for products that store,process and transmit cardholder data.Applicable policies and controls have been updated to comply with PCI DSS v.4.0,effective on March 31
208、,2024.Policies and controls related to future-dated PCI DSS v.4 requirements are being updated and will be published ahead of the cut-over date,effective March 31,2025.Building a Culture of Security Awareness Recognizing the vital role employees play in protecting Company data,we are committed to ra
209、ising awareness of cybersecurity risks.Our internal campaigns aim to build a culture of security awareness and risk prevention.Through webinars and other internal communications,we educate employees on how to spot phishing scams and report suspicious messages to the security team.Partnering to Enhan
210、ce CybersecurityTo defend critical global infrastructure and protect the Company,our clients and the industry,FIS partners with various government agencies,trade associations and other entities.Committing to the Responsible Use of Generative AIIn the rapidly evolving landscape of artificial intellig
211、ence,FIS recognizes the transformative potential of generative AI(GenAI)in enhancing products and services while staying ahead in the market.However,this innovative technology also brings inherent risks and challenges,including ethical,legal and technical considerations.To address these challenges,F
212、IS has implemented a GenAI governance process to support responsible and compliant use of this technology,complemented by an internal policy on GenAI.This process begins with a rigorous risk assessment procedure,where potential GenAI use cases are evaluated on a case-by-case basis by the GenAI Worki
213、ng Group.The risk assessment considers various factors and collaborates with several stakeholders to work through privacy,security and intellectual property rights implications.FIS is committed to maintaining a strong focus on responsible adoption and risk management amid our drive for innovation.IN
214、TRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 30 CHAPTER 3We are dedicated to developing and empowering our workforce as they deliver bold ideas that advance the digital transformation of our financial economy.Prioritizing our p
215、eoples needs and professional growth is essential to FIS success.Effective human capital management is vital to the execution of our short-and long-term strategies and to operating our business sustainably.In 2023,we continued to advance the workforce of the future by building a diverse talent pipel
216、ine,elevating and rewarding top performers,and sustaining high employee engagement and job satisfaction levels aligned with market benchmarks.Our FIS Talent Strategy creates an environment where employees contribute toward achieving our goals,have the proper tools and are inspired to over-deliver on
217、 results.This ecosystem enables a high-performance culture and drives our values of Win as One Team,Lead with Integrity and Be the Change.We work to ingrain these values within FIS by integrating them into the employee experience,beginning with recruitment and onboarding and extending to learning an
218、d growth,performance management,recognition and leadership development programs.Through this approach,we strive to ensure that FIS values consistently guide and reward employees actions,aligning with our commitment to operate responsibly and drive sustainable growth.Empowering Individuals and Busine
219、sses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity Advancing the Workforce of the FutureINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 31 Attracting,Retaining and Managing TalentWe are proud o
220、f our world-class talent,who drive growth and innovation that enable us to expand our operations globally.This is why FIS is committed to investing in engagement,recruitment,retention and performance programs that attract and retain a strong and diverse talent pipeline.OUR FIS TALENT STRATEGY FOCUS
221、AREAS ENABLE A HIGH-PERFORMING CULTURE Empowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity Career experienceThe role of the managerCompensation incentivesSkills of the futureBehavior shifts and leadership capabilitiesEnhanced perform
222、ance toolsOrganizational design and workforce planningINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 32 2023 Global Sustainability Report FIS University Program In 2023,we continued to advance our FIS University Program,which i
223、ncludes both internships and full-time,entry level opportunities.Internships:The internship program targets college students entering their senior year.This 10-week summer program incorporates social activities,instructional webinars and mentorship for professional development,focused on helping stu
224、dents grow as professionals and understand career opportunities with FIS.Full-time:The FIS University two-year,full-time program requires a bachelors degree.It is designed for recent graduates,individuals changing careers or re-entering the workforce and veterans transitioning to civilian life.This
225、program starts with a“Learning Week”that includes exposure to senior executives,live interactive sessions,training,peer projects and networking opportunities.Participants also take part in frequent professional development opportunities,mentorship and community building over the two years.The full-t
226、ime FIS University Program equips entry level talent with the skills and knowledge needed to build lasting,impactful careers at FIS.Student Loan Debt Repayment Program:FIS assists employees in the FIS University Program with managing their student loan debt.In 2018,we introduced the Student Loan Con
227、tribution Payment Plan for FIS University employees hired in the U.S.For eligible employees hired between 2017 and 2020,we offer up to$150 per month for a maximum of 10 years,or a total of$18,000 toward their student loan debt.In 2021,we enhanced the program with the Student Loan Principal Payment P
228、lan,which pays off eligible participants entire principal debt.FIS made a significant impact by assuming approximately$10 million worth of loan debt(as of December 31,2023),demonstrating our commitment to supporting education and financial stability.FIS UNIVERSITY PROGRAM 2023Empowering Individuals
229、and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity 6 Learning Weeks for new hires 3 regions:North America;Europe,Middle East and Africa(EMEA);and IndiaLEARNING WEEKSClient CentricityCybersecurityActive Empathetic ListeningAdaptability Through ChangeMerger
230、s&AcquisitionsEngaging Presentations Goal Setting Leadership at FIS CONTINUED DEVELOPMENTINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 33 2023 Global Sustainability Report Performance Management Performance365 is our performan
231、ce management philosophy,which is used to develop and propel high performance at FIS.Performance365 provides opportunities for ongoing,meaningful and impactful conversations between employees and people managers on performance,goals,development,career growth and wellbeing.The Performance365 Connect
232、Process incorporates several activities that take place throughout the year,including Goal Setting,Mid-year Connects,Year-end Connects,Anytime Goals,Anytime Feedback and Anytime Connects.We gather feedback on the process from our employees through Quality of Connect Surveys.PERFORMANCE365-THE CONNEC
233、T PROCESS Goal setting allows employees and people managers to set meaningful goals at the beginning of the year aligned to the broader goals of FIS,including CEO goals.Anytime Feedback enables employees to proactively request feedback from key stakeholders and peers throughout the year for a more w
234、ell-rounded and data-driven perspective on overall performance,workout and impact.Anytime Goals enable employees to set meaningful goals and update them throughout the year to drive continuous development.Anytime Connects enable employees and people managers to connect anytime to review performance
235、and behavior and discuss topics such as goals,career aspirations and development and overall wellbeing.The 4-point Rating Scale helps people managers and employees discuss and align on overall performance and behavior.Following Connects,employees are asked to share feedback on their conversations,to
236、pics covered and their overall experience with the Connect Process.GOAL-SETTING PROCESSANYTIME FEEDBACKANYTIME GOALSANYTIME CONNECTS4-POINT RATING SCALEQUALITY OF CONNECT SURVEYCONNECTSMid-year and year-end performance conversations,known as Connects,provide an opportunity for employees and people m
237、anagers to discuss overall performance and wellbeing,give and receive feedback,and agree on future priorities.Empowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVER
238、NANCE APPENDIX 2023 Global Sustainability Report 34 2023 Global Sustainability Report Investing in Workforce Development and Growth At FIS,we are focused on creating a workforce that is equipped for the future,where our employees are inspired to learn,grow and make an impact together.When we drive a
239、 better colleague experience across the Company,we deliver a high-performing culture and impactful outcomes.Our Philosophy We believe that by providing our workforce with the tools and resources they need to continuously grow and develop,we are not only investing in employee success but also in the
240、long-term success of our organization.In support of this,we continue to invest in an enterprisewide,systematic framework for careers,skill building and leadership development at FIS.Our philosophy is underpinned by a belief that regardless of role or title,employees can exhibit and advance their lea
241、dership by developing their capabilities to INfluence,INclude,INnovate and INspire.Empowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity#WereININFLUENCEINNOVATEINSPIREINCLUDEstrategically&inclusivelydiverse perpectivescolleagues,client
242、s&communitiesamid complexityRoad map for Continuous LearningFIS encourages a culture of continuous learning.We have a dedicated team focused on enabling and empowering enterprisewide growth through development opportunities aligned to our Building Our Leaders of Tomorrow(BOLT)road map,supplemented w
243、ith role-specific opportunities for skill building.The road map helps employees understand available opportunities to build and expand transferable skills to support career growth and development.Learning opportunities incorporate a mix of immersive and self-directed experiences for employees at var
244、ying stages of their careers.Program content is designed to address the increasing complexity and leadership expectations that employees face as their careers progress.Career ProgressionAt FIS,career growth and progression are multidimensional and include lateral and cross-functional moves,as well a
245、s higher levels of proficiency and promotions.We position growth as a continuous journey of experiences and applied learnings.These frameworks and processes are designed to support our employees to achieve their personal growth aspirations,and to support the Company by ensuring we have the right tal
246、ent to serve our clients.In 2023,we launched the Grow WithIN campaign to deliver development resources to help our people develop their impact,strengths,network and growth road map.To engage our leaders and employees,in September 2023 we launched our first annual Career Expo,a weeklong global event
247、filled with live panels,virtual and in-person networking and webinars to equip our employees and leaders with information and skills to drive their careers.We engaged over 7,000 global employees.We also invested in upgrading our Career Architecture,designing a new technical track as well as updating
248、 clarity of roles,job family and profiles across our entire workforce to better attract,retain and develop talent.INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 35 LEARNING AND DEVELOPMENT IN 2023*AVERAGE LEARNING HOURS PER EMP
249、LOYEE25.8AVERAGE LEARNING HOURS PER EMPLOYEE(INDIVIDUAL CONTRIBUTOR)26.3AVERAGE LEARNING HOURS PER EMPLOYEE(MANAGER)23.2*In 2023,FIS integrated its data collection platforms covering both voluntary and mandatory training.Historical data is not comparable to 2023 data.Empowering Individuals and Busin
250、esses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity ETHICS,CONDUCT AND COMPLIANCE TRAININGAll FIS employees are enrolled in annual mandatory curriculum on topics that include risk management and global business resilience,Code of Business Conduct and Ethics,anti-mo
251、ney laundering,sanctions compliance,privacy,information security and prevention of insider trading.All employees are also assigned“Respectful Workplace”training,which covers important behaviors to which we hold ourselves accountable to when supporting a diverse and inclusive workplace at FIS;this tr
252、aining includes modules on equal employment opportunity,unlawful discrimination,harassment and standards of behavior.Our“People Manager Essentials”course,which is required for all people managers,includes education on what is expected in this role to support employees across their FIS experience,as
253、well as setting expectations around standards of inclusive leadership.INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 36 2023 Global Sustainability Report Empowering Individuals and Businesses Protecting Our Clients Advancing Ou
254、r Workforce Fostering Inclusion and Diversity Self-paced learning:Via WeLearn,our learning management system,our global employees have access to 16,000+self-paced courses,including internally created custom content and resources from our strategic partnership with LinkedIn Learning,plus access to pr
255、oduct and technical learning,such as our Tech Dev conference series.Strengths tools:In line with our Strengths philosophy,all employees are offered the opportunity to complete their CliftonStrengths Assessment as a way to understand their unique strengths and enhance personal and team dynamics and o
256、utcomes.Organizational behaviors:We provide multiple learning opportunities to help embed our desired behaviors across the enterprise,educating our employees on how they are expected to show up to drive cohesion around our ways of working.iAspire:Our three-part virtual instructor-led training series
257、 focuses on professional excellence,personal leadership and emotional intelligence.Leadership Summit:The annual leadership development experience for our top leaders includes experiential learning and corporate strategy.Sales Kickoff:Sales teams from around the globe come together to focus on sales
258、strategy and enablement,including immersive learning experiences and networking.Executive Team Development and Coaching:Customized,high-touch individual and team coaching sessions drive a smart and healthy high-performing culture.LeaderShift:Our virtual,instructor-led training series focuses on stra
259、tegies,mindset shifts and skills to enhance cross-functional collaboration and effectiveness for director-level employees.Lead.Explore.Aspire.Develop.(LEAD)Program:Our global,flagship,nomination-based leadership experience prepares high-potential employees for growth opportunities.People Manager Ess
260、entials:This self-paced e-learning course,assigned to every manager,focuses on aligning organizational strategy through the lens of inclusion,diversity and wellbeing across recruitment,onboarding,development,management and exit.Conversations That Matter:Our opt-in manager-enablement initiative invol
261、ves peer learning focused on priority skills development.Manager Excellence:This multichannel cohort experience incorporates instructor-led sessions,learning labs and communities of practice to drive high-performance outcomes.FIS University:Our bootcamp-style professional skills learning week is sup
262、ported by ongoing learning opportunities over a 24-month period for our FIS University hires.LEARNING PLATFORMS AND RESOURCESAdvanced technology skills:We continue to invest in partnerships with tech learning content providers to drive higher standards of technology skills with our workforce.Compete
263、ncy-focused development:We offer specialized training and certifications in areas such as sales,products and compliance,with learning journeys designed to accommodate the needs of specific audiences.LEARNING OFFERINGS AVAILABLE TO ALLROLE-SPECIFIC SKILLSLEARNING OFFERINGS AVAILABLE TO IDENTIFIED TEA
264、MS OR EMPLOYEESINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 37 2023 Global Sustainability Report Empowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity Enhancing
265、 Employees Wellbeing FIS prioritizes the wellbeing of our employees,which is why we invest in a variety of wellness programs and resources.These programs focus on five elements of wellbeing(physical,mental,financial,social and career).They are designed to enhance retention rates,attract top talent,f
266、oster a positive work environment and encourage healthy lifestyles.For example,our global wellbeing partnership with Virgin Pulse promotes healthy lifestyle habits and mindfulness in a fun and interactive way.Participating in healthy activities and wellbeing challenges through Virgin Pulse offers in
267、centive rewards that employees can redeem for gift cards and merchandise.FIS offers wellbeing benefits for all FIS employees around the world through our Global Mental Health initiative.In 2023,we offered mental health training to all FIS people managers and are expanding the training to all employe
268、es.As a result of our efforts and commitment to a healthy workforce,we received Mental Health Americas Bell Seal for Workplace Mental Health and were certified at Platinum level.In addition,we were awarded“Best Approach to Wellbeing”from the Personal Investment Management&Financial Advice Associatio
269、n(PIMFA)for recognition of our global wellbeing program and strategy.17-Select sites in the Philippines and India are ISO 45001 certified.EMPLOYEE HEALTH AND SAFETYFIS maintains a safety standard for all employees.The Workplace Safety Standard outlines the programs in place at FIS that comply with t
270、he Occupational Safety and Health Administration(OSHA)requirements in the U.S.and is similar to local standards internationally.17 FIS partners with leading insurance and safety experts to conduct safety audits at select locations annually.INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAI
271、NABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 38 2023 Global Sustainability Report Strengthening Employee Engagement FIS remains dedicated to enhancing employee satisfaction and gathering feedback and input from employees to enhance the overall employee experience.Since 2017,we have pa
272、rtnered with Glint,a leading employee engagement company,to conduct regular employee experience surveys that measure satisfaction and engagement across our global workforce.This data-driven approach,combined with other ongoing formal and informal feedback channels,enables us to pinpoint areas for im
273、provement and develop new employee benefits.In 2023,FIS conducted two employee experience surveys,issued in May and October.GLOBAL EMPLOYEE EXPERIENCE SURVEY HIGHLIGHTS Each year,we ask,“How happy are you working at FIS?”Responses to this question provide our employee satisfaction(eSat)score.eSat sc
274、oreeSat scoreMAY 2023OCTOBER 2023EMPLOYEE PARTICIPATION74 77 74%Empowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Repo
275、rt 39 Empowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity Committing to a Total Rewards Philosophy To attract and retain talent at every level of the Company,FIS offers a competitive set of total rewards in the markets where we opera
276、te.With our diverse global footprint,we provide a comprehensive and competitive mix of pay and benefits,with a core set of benefits customized to meet additional regional and local needs.Pay Equity FIS does not discriminate based on gender,race or ethnicity in its pay decisions.We provide market-bas
277、ed,competitive compensation opportunities for all new hires,and our recruiting practices prohibit our recruiters from asking for previous compensation levels.To ensure our commitment to fair pay,we require all new people managers to complete“Compensation Essentials for Leaders”training,which emphasi
278、zes our pay practices and commitment to fair pay.In addition,before making performance rating and pay changes during our annual performance and compensation processes,people managers are prompted to acknowledge that they will make recommendations in a manner that is consistent with this training and
279、 in alignment with our objectives.Where required by local legislation,our business reports on gender pay metrics are publicly available on the FIS website.Moreover,FIS complies with its obligations to make timely federal,state and local regulatory filings.“We know our people drive our success and ou
280、r clients success,so its imperative to prioritize our pay-for-performance ideology and reward individuals for their exceptional contributions that drive our Company forward.People managers hold a pivotal position in propelling team performance,and we are hyperfocused on equipping our people leaders
281、with the capabilities and tools required to drive better business outcomes to ensure all colleagues can learn,grow and make an impact,together.”Denise Williams|Chief People Officer INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report
282、 40 2023 Global Sustainability Report EMPLOYEE BENEFITSBenefits available to eligible employees in line with market practices and laws(offerings vary by country)Medical,dental and vision coverage Telehealth programHealth management programs,including fertility and caregiver support,tax-advantaged re
283、imbursement accounts,hearing aid coverage,travel and lodging benefits for eligible medical expenses and moreLife insurance coverageShort-and long-term disabilityBusiness travel accident insurancePaid time off to all employees,including sick leave,vacation and holiday payFour weeks of parental leave(
284、including to parents of foster children)and an additional four weeks of leave for birth mothers18Adoption assistance up to$15,95018Caregiver and childcare support services18Paid volunteer timeFlexible work policies Wellbeing program through Virgin PulseEmployee Assistance Program providing emotional
285、 and psychological supportParental support solutions and resources Included Health to assist employees and family members with clinical and administrative issues involving healthcare18Access to fitness centers in select locationsEmployee Stock Purchase Plan(ESPP)401(k)retirement savings plan for U.S
286、.employees with a Company match of 50 cents for every dollar a participant contributes,up to 6%Retirement and savings benefits for most non-U.S.countries,depending on local laws and regulationsStudent loan debt consolidation and refinancing18Financial planning guidanceEarly access to paycheck funds
287、program18Car schemesTuition assistance for eligible continuing education expensesTransportation or commuter benefits in select countries Empowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity 18-Benefits available to U.S.employees.HEALT
288、HCARE,LIFE AND DISABILITY BENEFITSRETIREMENT AND FINANCIAL WELLBEINGOTHER BENEFITSWORK-LIFE BALANCEEMPLOYEE WELLBEINGINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 41 2023 Global Sustainability Report Empowering Individuals and
289、 Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity Engaging with Our Communities At FIS,our Be the Change core value encompasses our longstanding commitment to give back to the communities where we live and work.We encourage this culture of giving back throu
290、gh programs and initiatives designed to improve our communities.In 2023,FIS continued our philanthropic and volunteerism programs to address critical needs of our communities,including:advancing financial inclusion and literacy;promoting diversity and inclusion in science,technology,engineering and
291、mathematics(STEM)fields;expanding access to education;protecting our planet;improving health and human services;and helping individuals in need.Support for Our EmployeesOur FIS Cares program supports employees facing significant financial challenges caused by natural disasters or catastrophic events
292、.Participating employees contribute a portion of their paychecks on a one-time or recurring basis.Employees in need can then receive vital financial support to cover a range of essential expenses,such as temporary housing,food,clothing,utility costs and other basic needs that have been impacted by a
293、 catastrophic event.In 2023,FIS employees contributed approximately$350,000 to the FIS Cares Fund,of which more than$175,000 was disbursed to employees in need.1917%year-over-year increase in the utilization of our FIS Volunteer Program,which grants eight hours of paid time off per year for eligible
294、 employees,in 2023Employee VolunteerismFIS employees volunteer their time,knowledge and resources in the communities where we live and work.We understand that it takes more than words to ignite change it requires action,commitment and a deep-rooted desire to make a difference.We offer opportunities
295、for our employees to support causes they care about through volunteer events along with paid time off to volunteer.Please also see our annual Giving Back Report for additional details on philanthropy and volunteering at FIS.Be the Change Campaign:Throughout the fourth quarter of 2023,FIS employees f
296、ocused on giving back not only by raising funds but also by volunteering in our communities.The campaign included a Dollars for Doers program,where FIS donated$1 to CARE International for each volunteer hour logged,and recognized top volunteers with a Be the Change Volunteer Award.Feeding the World
297、2.0:In June 2023,FIS launched our fourth global giving back campaign Feeding the World 2.0 to again help in the fight against global hunger.Throughout the campaign,hundreds of employees gave back through contributing to food drives,volunteering at food banks and making donations to World Central Kit
298、chen(WCK).We raised over$10,000 to support WCK in helping those affected by disaster,including Maui wildfire victims.19-At the end of each calendar year,any unspent contributions are added to the FIS Cares general funding account,which is used to support employees in future years.INTRODUCTION SUSTAI
299、NABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 42 2023 Global Sustainability Report Empowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity SELECT 2023 CAMPAIGNSTampa Bay,FloridaFIS e
300、mployees ran and volunteered as part of PurpleStride Tampa Bay(Florida)to support the Pancreatic Cancer Action Network.Jacksonville Beach,FloridaJacksonville employees partnered with clients to give back to the local community.In conjunction with United Way of Northeast Florida and Kash Kids,volunte
301、ers assembled care packages for the U.S.Navy and a variety of items for local students,such as snack packs,financial literacy resources and hygiene kits.Manchester,U.K.FIS teams in Manchester,U.K.,collected funds and purchased nonperishable food to contribute to a food bank collection.Gateshead,U.K.
302、FIS employee volunteers in our Gateshead,U.K.,office received,sorted and loaded gifts to help kids enjoy Christmas morning.Johannesburg,South AfricaIn support of Mandela Day 2023,employees in Johannesburg,South Africa,volunteered to fix and paint the playground at Regomoditswe Childrens Home.Gurugra
303、m,IndiaIn Gurugram,India,FIS employees joined forces with Akshaya Patra Foundation to distribute meals to students through a local government schools Midday Meal Program.Milwaukee,WisconsinIn Milwaukee,Wisconsin,FIS employees volunteered at the Hunger Task Force Farm,which helps feed southeastern Wi
304、sconsins food-insecure populations.Manila,the PhilippinesFIS employees supported the Childhope Foundation in Manila,the Philippines,donating money and school supplies and teaching traditional Filipino games to Manilas street children.GLOBAL VOLUNTEERISM$3.5M$350K+employee volunteers4,500hours volunt
305、eered32K+donated from FIS and the FIS Foundation to charities around the globecontributed by FIS employees to the FIS Cares program2023 CHARITABLE GIVING INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 43 2023 Global Sustainabil
306、ity Report Inclusion and diversity(I&D)have long been at the core of how we do business at FIS,both in the workplace and the marketplace.FIS was an original signatory to the CEO Action for Diversity and Inclusion,a coalition of more than 2,500 CEOs in over 85 industries who are committed to advancin
307、g diversity and inclusion in the workplace.We have maintained our commitment to the coalition since its founding in 2017.We embed I&D initiatives into all aspects of our operations.As a result,I&D is an integral part of our people and business strategies and shapes how FIS serves and meets the needs
308、 of our clients,colleagues and communities.The diversity of our workforce helps us better reflect the communities where we live,work and serve.Different perspectives allow us to utilize our collective expertise to create more innovative solutions for individuals and businesses.Empowering Individuals
309、 and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity CONTRIBUTORB-BBEELEVEL 1CHAPTER 4Fostering Inclusion and DiversityINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 44 With approxima
310、tely 63%of our employees located outside the U.S.at the end of 2023,our dedication to fostering inclusion and diversity is critical to helping us understand the needs of our increasingly diverse workforce and clients.We continue to advance our I&D efforts through our five key areas of focus,which we
311、 developed with input from employees and leaders across the Company.Empowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity INCLUSION AND DIVERSITY FOCUS AREASSUPPORTING EDUCATION AND AWARENESSENGAGING OUR COMMUNITIESELEVATING DIVERSE VO
312、ICES AND PERSPECTIVESRECRUITING AND DEVELOPING TALENTEMBEDDING IN BUSINESS OPERATIONSDriving I&D education and awareness to help our employees and leaders develop the skills and behaviors needed to support an inclusive work environmentInvesting in communities where we live and work through volunteer
313、ism,financial commitment and strategic partnerships with organizations focused on financial inclusion and science,technology,engineering and mathematics(STEM)diversityEnabling an inclusive culture by creating opportunities and spaces for employees to feel seen,heard,valued and respectedSupporting in
314、clusive and equitable talent sourcing and development,which enable employees to grow and thrive in the Company and meet the needs of the clients and communities we serveEngaging clients and partners in our efforts through the development of inclusive products,supply chains and investments in fintech
315、 startupsINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 45 2023 Global Sustainability Report Measurement and Reporting FIS measures and monitors our I&D efforts to support fairness and equity in our programs and to drive accoun
316、tability and transparency for our stakeholders.Metrics tracked include demographic representation,participation,engagement and equity,which are reported to our senior leadership and Board of Directors.We endeavor to increase transparency around our workforce demographics and have disclosed additiona
317、l metrics including annual progress in the Appendix.REPRESENTATION AT FIS63%White13%Black13%Asian9%Latinx3%Other*Due to rounding,the figures do not total 100%.*Other includes American Indian/Alaska Native,Native Hawaiian/Other Pacific Islander and two or more races.The ethnicity data does not includ
318、e undeclared and blanks.2023 Ethnicity in Our U.S.Workforce*40%46%30%36%Women in Global WorkforceU.S.Women in Workforce Global Women in Leadership (Director and Above)U.S.Women in Leadership (Director and Above)Empowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fost
319、ering Inclusion and Diversity INTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 46 Governance and ManagementFIS commitment to I&D and support for integrating and accelerating our I&D programs starts at the top with our Board of Di
320、rectors,CEO and President,Chief People Officer and the executive management team.As part of its oversight of the ESG program,the Boards Corporate Governance,Nominating and Sustainability Committee receives regular updates on our I&D program.Our executive-led Enterprise I&D Council,chaired by our Chi
321、ef People Officer,serves as a key vehicle for fostering inclusion and diversity at FIS.The Council,which includes the executive sponsors of each of our Inclusion Networks and senior leader representation from our business units and functions,meets bimonthly to review and enhance the strategy,drive a
322、ccountability across the organization,enable business alignment and review progress and results.In addition to our Enterprise I&D Council,FIS has a dedicated team of employees charged with helping to execute our I&D strategy and accelerate our journey.Our Chief Inclusion and Diversity Officer,who se
323、rves as a member of both the People Office executive team and the FIS extended senior leadership team,leads this function.INCLUSION&DIVERSITY INFRASTRUCTUREBoard of DirectorsI&D CouncilCEO and PresidentChief Inclusion&Diversity OfficerExecutive Management TeamCorporate Governance,Nominating and Sust
324、ainability CommitteeGOVERNANCE AND MANAGEMENT STRUCTUREEmpowering Individuals and Businesses Protecting Our Clients Advancing Our Workforce Fostering Inclusion and Diversity The People Office(TPO)I&DEnterprise I&D CouncilSponsers the I&D strategy and co-sponsers networksCreates overall direction,cla
325、rity and alignmentLeads the I&D strategy in how it enables FIS overall purpose and culture for our colleagues,clients and communities(3Cs)Achieves and helps drive the I&D strategyI&D and TPO guidance,coaching&enablingI&D feedback loopsInclusion Networks“Our efforts to embed a culture of inclusion ac
326、ross our organization have helped nurture a diverse workforce that better reflects the communities where we do business.We believe this is critical for our organizational health,our drive for innovation and ultimately our performance.”Jennifer Frasier|Chief Inclusion&Diversity OfficerChief People Of
327、ficerExecutive Management TeamINTRODUCTION SUSTAINABLE SOCIETIES SUSTAINABLE PLANET SUSTAINABLE GOVERNANCE APPENDIX 2023 Global Sustainability Report 47 2023 Global Sustainability Report Efforts to Attract and Develop Diverse TalentFIS strives to achieve a more inclusive workforce reflective of the
328、communities and clients we serve,from entry level to our senior most leadership.We actively work to ensure our human resources activities,including hiring,compensation,promotions,engagement,retention and development are fair,equitable and free of bias.To support our talent acquisition efforts,we ope
329、rate a Global Diversity Recruiting Council led by our Vice President of Talent Acquisition and our Chief Inclusion and Diversity Officer.The Council meets bimonthly to develop and implement key strategies,establish new partnerships,implement best practices and track annual progress.In addition to ou
330、r talent acquisition efforts,we work to develop robust employment policies and leadership opportunities.In 2023,we expanded our partnerships with organizations including Women in Payments and Paytech Women,established new partnerships with companies including Disability Solutions,and secured certifi
331、cation as an age-friendly employer by RetirementJ.FIS robust employment policies on equal opportunity and antidiscrimination include those published in our Code of Business Conduct and Ethics and Employee Handbooks.FIS does not discriminate based on gender,race,ethnicity,religion or any other protec
332、ted categories in its pay and promotion decisions.Supporting Education and Dialogue Around Inclusion and DiversityFIS brings people together and promotes dialogue across the Company as part of our commitment to fostering I&D principles.We invest in education and awareness programs including the#Were
333、IN Framework and other key training and development programs.Additionally,FIS continues to offer a dynamic and evolving I&D learning portal for employees through the Companys internal learning management system,WeLearn.The portal,called“WeLearn to Be Inclusive,”provides employees access to numerous I&D resources such as LinkedIn Learning courses,TED Talks,webinars,panel discussions,research and ne
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