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1、Intelligent Automation 2024Trends&PredictionsIlluminating the Future of AutomationWhat Does the Future of Intelligent Automation Look Like?Intelligent automation(IA)in combination with process orchestration is the key to successful digital transformation.A strategic approach to IA through the connec

2、tive tissue of business process management(BPM)brings much more than cost savings and efficiency from automating routine tasks.It delivers cohesive workflows,great customer experiences and empowered employees.Through the power of IA and BPM,the stage is set for you to change the way people work for

3、the better.Globally,the challenge of an economic downturn will call for a top-down reimagining of how work is done.IA,combining multiple technologies including BPM,robotic process automation(RPA),artificial intelligence(AI)and now generative AI,will streamline and scale process automation,growth and

4、 decision-making.As a leader in process orchestration,RPA and IA,SS&C Blue Prism is uniquely placed to give you the inside track on whats next in the world of automation.Weve gathered data from analysts and asked thought leaders from across SS&C Blue Prism where they see automation heading in 2024.T

5、he result is seven predictions for IA that are designed to help you decide where to focus your automation efforts to deliver transformational value.80%of humans will engage with smart robots on a daily basis by 2030.Gartner,We Shape AI,AI Shapes Us:2023 IT Symposium/Xpo Keynote Insights,By Mary Mesa

6、glio,Don Scheibenreif,Hung LeHong,Rita Sallam,16 October 2023.1Introduction2024 Intelligent Automation Trends&Predictions|2ContentsIntelligent Automation 2024Trends&PredictionsThe Evolution of Technology257Digital Worker-First Processes2Generative AI+Intelligent Automation1410Evolving From Pure Play

7、 To Platform Play313Strategic Applications4165Better User Accessibility for Citizen Developers19Ethical Automation6227Governance and Security2024 Intelligent Automation Trends&Predictions|31Generative AI+Intelligent AutomationIntegrative Technologies and InnovationTrends&Predictions2024Generative AI

8、+Intelligent AutomationIntegrative Technologies and Innovation1This year,weve seen significant innovations in language learning models(LLMs)and generative AI.Organizations are looking for ways to utilize these exciting new technologies with their business processes while maintaining data security an

9、d compliance.Before implementing any sort of new technology into their intelligent automation(IA)programs,its imperative that organizations establish use cases and risk management to avoid non-compliance,data breaches and other serious issues.With the right guardrails in place via a process wrapper

10、like IA to control data input,output and training models,generative AI can transform how businesses automate.By combining gen AI with IA as the process wrapper,organizations ensure the security of their data management and transparency.Gen AI elevates each stage of the automation development lifecyc

11、le to allow organizations to augment decision-making,reduce complexity,elevate customer service and generate optimized processes faster.TOP TIPS42%80%of respondents said they are planning adoption of generative AI within three years.Gartner,We Shape AI,AI Shapes Us:2023 IT Symposium/Xpo Keynote Insi

12、ghts,By Mary Mesaglio,Don Scheibenreif,Hung LeHong,Rita Sallam,16 October 2023.1 Gen AI will assume 42%of traditional marketings mundane tasks such as SEO,content and website optimization,customer data analysis,segmentation,lead scoring and hyper-personalization by 2026.IDC FutureScape,Worldwide Gen

13、erative Artificial Intelligence 2024 Predictions,doc#US51291623,October 20232025By 2025,generative AI will be a workforce partner for 90%of companies globally.Gartner,We Shape AI,AI Shapes Us:2023 IT Symposium/Xpo Keynote Insights,By Mary Mesaglio,Don Scheibenreif,Hung LeHong,Rita Sallam,16 October

14、2023.1 Educate your teams on the use cases and risks of generative AI.Develop a generative AI framework to ensure compliance and security.Prepare your infrastructure to support your data training models.2024 Intelligent Automation Trends&Predictions|5Generative AI+Intelligent AutomationWhat were see

15、ing“The public release of ChatGPT sparked significant innovation,particularly in leveraging LLM and gen AI technologies.Although still evolving for business and mission critical processes,these technologies already offer promising applications in attended and task-focused areas.However,with a surge

16、of offerings from top vendors,customers need discernment to sift through the hype and realize consistent value.”Christopher Grnne Skaanild,head of competitive intelligence“The combination of intelligent automation and generative AI represents a powerful synergy that can give the enterprise a process

17、 wrapper around the gen AI to give the necessary guardrails to control the input data and the generated outputs.”Michael McLaughlin,VP alliances and commercial operations“Further sophistication in LLMs and gen AI will simplify the creation of automations and tackle complex and hard-to-automate proce

18、sses.”Sunny Saha,SVP and general manager,Asia Pacific“It is likely that 2024 will be about augmentation versus straight-through processing for generative AI.”Colin Redbond,SVP of product“Gen AI and intelligent automation are hugely complementary technologies.IA will provide the orchestration and aut

19、omation capabilities to support the creation and analytic capabilities in gen AI.”Natalie Keightley,senior director of product marketing2024 Intelligent Automation Trends&Predictions|62Digital Worker-First ProcessesA New Wave of AutomationTrends&Predictions2024Digital Worker-First ProcessesA New Wav

20、e of Automation2Many organizations will look at automation-first solutions and realize the value of integrating digital workers as the main components of their workforce.By adopting digital workers into existing processes and utilizing their capabilities to drive more efficiencies,organizations can

21、do more with what they have evolving from people collaborating with their digital coworkers to a second wave of automation with fully digital worker-run processes.Its easier to onboard and scale a digital workforce,according to the market and business needs,than it is for organizations to grow their

22、 human workforce.Following the proper framework,organizations will be able to set up maturity and governance structures around their digital workforce.Its likely organizations in 2024 will evolve beyond just the technology,toward how digital labor can transform work at a broader scope.Autonomous aut

23、omation will drive the human workforce to higher-value tasks,where AI augments decision-making and helps solve problems,making work more efficient and driving better business productivity.77%of CIOs and technology leaders selected productivity/efficiency gains as the most frequently cited benefit th

24、ey expect AI to create for their enterprise.Gartner,2023 Gartner AI Survey:2023 IT Symposium/Xpo Keynote Insights,By Mary Mesaglio,Don Scheibenreif,Hung LeHong,Rita Sallam,16 October 2023.1 10%of operational processes will use LLM-infused AWA digital coworkers.Forrester,Predictions 2024:AutomationEs

25、tablish best practices for optimizing processes with digital workers.Imagine how your digital workers can spur new,digital-first processes.Strategize your intelligent automation with a reliable operating model.TOP TIPS2024 Intelligent Automation Trends&Predictions|8Digital Worker-First ProcessesWhat

26、 were seeing“Most companies will finally move their focus from automating what they(people)are doing today(which has been the low-hanging fruit from the last couple of years)to designing and building digital worker-first processes creating new digital-first processes from the ground up and not relyi

27、ng on existing human-oriented process designs.”Michael McLaughlin,VP alliances and commercial operations“No more human workers but augmented human leaders meant to think,make decisions,solve problems and chase outcomes.”Kavitha Chennupati,senior director product management“There will be increased pr

28、essure on productivity and efficiency in long-established,traditional businesses as they face stronger competition from new and agile competitors that were born digital.This will put more pressure on companies to seek alternative ways to perform work as they are compelled to reduce headcount in orde

29、r to remain competitive.”Jerry Wallis,head of industry strategy,EMEA“While gen AI as a development technology will hit a roadblock,well start to see it leveraged more and more to support humans in making individual tasks easier including automation.Whether this is to support application modeling or

30、automation flow review,gen AI will become a productivity enhancer within the automation space giving the human automation designer more time and space to exercise their creativity and judgment while picking up some of the more boring and mundane tasks.”Drew Sonden,senior solutions consultant,EMEA202

31、4 Intelligent Automation Trends&Predictions|93Evolving From Pure Play to Platform PlayGrowing IA Maturity and Taking Advantage of Larger PlatformsTrends&Predictions2024Evolving From Pure Play To Platform PlayGrowing IA Maturity and Taking Advantage of Larger Platforms3Organizations want to expand th

32、eir automation solutions to do more,which will drive the platform play model over standalone RPA offerings.Theyll look at leveraging automation solutions from one single vendor in a pre-integrated,comprehensive platform for faster,easier deployment.Platform play offerings will allow customers to exp

33、and their automation maturity from one source without being bogged down trying to implement,integrate and manage loads of disparate applications.With an evolution from simple task automation to holistic,all-in-one automation solutions through low-code or no-code applications,organizations will expan

34、d their automation with a cloud framework,process and task mining,generative AI,intelligent document processing(IDP)and more.And with cloud-native automation platforms,organizations can deploy a hybrid digital workforce with more flexibility than ever seen before.70%of enterprises will form strategi

35、c ties with cloud providers for gen AI platforms,developer tools and infrastructure,requiring new corporate controls for data and cost governance by 2025.IDC FutureScape,Worldwide Generative Artificial Intelligence 2024 Predictions,doc#US51291623,October 202350%+More than 50%of organizations now use

36、 process intelligence tools,and the remainder plan to use them.Forrester,Predictions 2024:AutomationWeigh the benefits of a cloud-native automation platform.Scale faster with low-or no-code applications.Look beyond standalone RPA solutions to all-in-one platform solutions.TOP TIPS2024 Intelligent Au

37、tomation Trends&Predictions|11“Organizations will deploy a hybrid digital workforce where the back end is a fully managed,cloud-native,multi-tenanted global service that has full data management and jurisdiction and seamless future upgrades(no more need for customer regression testing!).The digital

38、workers will be spun up on-site safely behind the organizations firewall,close to where the data needs to be processed.”Adam Lawrence,VP cloud solutions“The consolidation of BPM,RPA and IDP into a single vendor or platform model is part of a broader trend in business automation,aiming to provide a m

39、ore holistic and efficient approach to managing and optimizing business processes and customer interactions.”Greg Walker,product marketing manager“Organizations will want to focus their attention on extracting value,not managing individual technologies and their complex integrations.This will furthe

40、r accelerate the platform adoption from a single vendor.”Natalie Keightley,senior director of product marketing“Many organizations will have adopted IA technologies in silos but will increasingly look for unification between these platforms either through vendors with a broader and fully integrated

41、suite,or through smart orchestration and management across the disparate automation stack.”Colin Redbond,SVP of productEvolving From Pure Play to Platform PlayWhat were seeing2024 Intelligent Automation Trends&Predictions|124Strategic ApplicationsLeveraging the Full Value and Impact of Intelligent A

42、utomationTrends&Predictions2024Strategic ApplicationsLeveraging the Full Value and Impact of Intelligent Automation4The disruptive nature of technologies such as generative AI means more organizations will view intelligent automation as a strategic application that will help them deliver value beyon

43、d simple cost and headcount savings.Instead,theyll look at how IAs technologies can enable higher value outcomes by reducing development time,providing data-driven analytics to augment better decision-making and helping automate more complex processes effectively.With less time spent on development,

44、organizations can plan and further future-proof their operations and discover how they can use IA technologies to accomplish more and accelerate the time it takes to reach their strategic goals.2025By 2025,productivity will be a top-five strategic business priority for CEOs.Gartner,Competitive Lands

45、cape:Business Process Automation,By Tarun Rohilla,Nicholas Carter,Varsha Mehta,Cathy Tornbohm,14 April 20231 70%By 2025,70%of enterprises in all industries will have engaged digital business model transformation services to implement analytics-driven business decisions and management capabilities.Ga

46、rtner,Competitive Landscape:Business Process Automation,By Tarun Rohilla,Nicholas Carter,Varsha Mehta,Cathy Tornbohm,14 April 20231Focus on strategic-level outcomes to help you scale.Use reliable automation techniques for complex processes.Prioritize efforts with data-driven valuations.TOP TIPS2024

47、Intelligent Automation Trends&Predictions|14“Many people start without a clear view of what the ROI will be,or a clear view of effort.Be strategic,define the phases of the automation journey and measure/gate the phases to ensure success.”Paul Taylor,chief marketing officer“2024 will be the art of th

48、e possible year.The synergistic relationship between gen AI and intelligent automation will accelerate transformation to achieve much more strategic-level outcomes.Together,they will empower organizations to automate more complex and sophisticated tasks and processes with unparalleled effectiveness,

49、completely rethinking how work is done and facilitating new levels of customer service.”Natalie Keightley,senior director of product marketing“APIs both the ability to easily connect to and automate,and the ability to expose APIs to other technologies will become increasingly key parts of an enterpr

50、ise automation strategy.”Colin Redbond,SVP of product“There will be a rise of outcome-driven,composable,autonomous automation driven by real-time insights from data objects.Well move away from action-driven,how is it achieved?automation towards outcome-driven automation,what is needed?and see automa

51、tion as a way of working,not as a tool or capability.”Kavitha Chennupati,senior director product managementStrategic ApplicationsWhat were seeing2024 Intelligent Automation Trends&Predictions|15Better User Accessibility for Citizen Developers5Enhancing Development With No-Code and Seamless API Integ

52、rationTrends&Predictions2024Better User Accessibility for Citizen DevelopersEnhancing Development With No-Code and Seamless API Integration5For modern enterprises,the single most valuable resource is its people.Enhancing,empowering and enabling them is the cornerstone of innovation and plays a pivot

53、al role in perpetually elevating a businesss competitive edge.Organizations are looking to implement AI into their business processes with humans as their supervisors,known as human-in-the-loop(HITL).Theyll also look to no-code options so business users can easily build and deploy automations.Many o

54、rganizations will orchestrate humans,systems and AI with HITL and digital workers acting as agents for people.This change will help overcome a lack of technical expertise and enable better outcomes through data-driven decision-making.This shift may encourage more vendors to lower adoption barriers a

55、nd make it easier for citizen developers to use APIs without code,give pro developers the ability to build connectors that enable the no-code citizen development and use pre-built API connectors to enable citizen developers.50%+More than 50%of enterprises that have built their own large language mod

56、els(LLMs)from scratch will abandon their efforts due to costs,complexity and technical debt by 2028.Gartner,We Shape AI,AI Shapes Us:2023 IT Symposium/Xpo Keynote Insights,By Mary Mesaglio,Don Scheibenreif,Hung LeHong,Rita Sallam,16 October 2023.12026By 2026,developers outside formal IT departments

57、will account for at least 80%of the user base for low-code development tools,up from 60%in 2021.Gartner,Gartner Forecasts Worldwide Low-Code Development Technologies Market to Grow 20%in 2023,By Meghan Rimol DeLisi,Catherine Howley,13 December 2022.1Explore how to embed AI into business processes.Lo

58、ok for pre-built API connectors with easy integration capabilities.Find user-friendly,no-code platforms.TOP TIPS2024 Intelligent Automation Trends&Predictions|17“IT systems are silos of automation,and we are using humans to interact with and move data from one siloed system to another.This,while lab

59、or costs continue to skyrocket,and overall service and knowledge worker productivity needs to increase.”Patrick Tyne,VP of product management“Most organizations will leverage no-code automation tools to help scale digital transformation initiatives and democratize AI.”Sunny Saha,SVP and general mana

60、ger,Asia Pacific“Citizen development will literally become accessible to every employee as gen AI makes everyday language the common code for development.When you can talk to the machine and not only does it understand what youre saying,but can help create it too,imagine the possibilities available

61、to you.Why wouldnt you?”Natalie Keightley,Senior Director of Product MarketingBetter User Accessibility for Citizen DevelopersWhat were seeing“Theres a growing trend towards empowering individual departments or teams.By allowing them to create and oversee their own automation solutions,businesses by

62、pass the traditional reliance on centralized IT,leading to faster deployments and tailored solutions.”Christopher Grnne Skaanild,head of competitive intelligence2024 Intelligent Automation Trends&Predictions|186Ethical AutomationMeeting ESG Regulations With AutomationTrends&Predictions2024Ethical Au

63、tomationMeeting ESG Regulations With Automation6This year,adherence to sustainability and emerging environmental,social and governance(ESG)reporting requirements will be top of mind for many organizations.Tightening regulations will ask organizations to look at their greenhouse gas emissions,energy

64、usage,waste,social factors and corporate governance,and many will look to intelligent automation for a solution.Digital workers consume fewer resources and optimize business processes to improve efficiency and sustainability.They minimize repetitive and mundane tasks for employees,improving their we

65、llbeing and allowing them to do more interesting and valuable work.And they support good data governance by creating,capturing and managing data in a timely,accurate and secure manner for better reporting,with complete audit trails for validation.40%+Over 40%of European organizations are at the very

66、 beginning of the ESG data management journey.IDC,Sustainable Business:From Vision to Execution,doc#EUR151396723,December 202310%Nearly half of European companies will spend more than 10%of their IT budgets on sustainability.IDC,Sustainable Business:From Vision to Execution,doc#EUR151396723,December

67、 2023Evaluate the evolving ESG reporting regulations in your region.Explore IA with gen AI for ESG reporting and data gathering.Calculate IAs advantages in reducing your carbon footprint.TOP TIPS2024 Intelligent Automation Trends&Predictions|20“2024 will see an avalanche of regulations fall on compa

68、nies it is not just about emissions and carbon footprint,so there is so much more that is going to be needed to report on.And data collection and management will be an integral cog in that wheel if not the most important cog because accurate,timely and auditable data is the bedrock of all regulatory

69、 reporting and delivering this is the sweet spot of intelligent automation.”Michael McLaughlin,VP alliances and commercial operations“Ethical automation and responsible automation will become terms that start to resonate in the boardroom.Automation will start to be viewed as a people-first activity

70、rather than a technical or IT activity.”Jerry Wallis,head of industry strategy,EMEA“The ESG burden will grow as companies realize theyre obliged to file sustainability reports alongside their financial statements.Governments are likely to increase these obligations for deeper transparency and roll t

71、his requirement out to a greater number of companies.There will become more of a requirement for companies to lower their carbon footprint and they need robust data gathering to report this and to meet governments green targets.”Adam Lawrence,VP cloud solutionsEthical AutomationWhat were seeing2024

72、Intelligent Automation Trends&Predictions|217Governance and SecurityMitigating Risk and Improving Regulatory AdherenceTrends&Predictions2024Governance and SecurityMitigating Risk and Improving Regulatory Adherence7With tightening restrictions on AI,gen AI and ESG regulations,more organizations will

73、need to develop a strategic plan for their automation that aligns with their business goals,industry regulation standards and data privacy mandates.Governance strategies should include plans for reporting and transparency,data security,ethical and legal frameworks and forecasting.With an operating m

74、odel guiding their automation program through the stages of maturity,such as the SS&C|Blue Prism Robotic Operating Model(ROM2),organizations can set a balance of robust security and scalability.With generative AI fueling faster automation development,more organizations will need to increase their se

75、curity and compliance measures to keep their development aligned with their business outcomes and regulations.While some look towards cloud services to achieve that,others will continue to rely on their own infrastructure,which may impede their ability to scale.20%of large enterprises will include a

76、utomation in enterprise risk registers and develop risk mitigation strategies for major automation efforts.Forrester,Predictions 2024:Automationof CIOs said their enterprise plans to increase funding on AI and machine learning in 2024 compared to 2023.Gartner,We Shape AI,AI Shapes Us:2023 IT Symposi

77、um/Xpo Keynote Insights,By Mary Mesaglio,Don Scheibenreif,Hung LeHong,Rita Sallam,16 October 2023144%of respondents said that the lack of an AI vision statement was holding them back from using AI.Gartner,We Shape AI,AI Shapes Us:2023 IT Symposium/Xpo Keynote Insights,By Mary Mesaglio,Don Scheibenre

78、if,Hung LeHong,Rita Sallam,16 October 20231Consult a reliable operating model to help you plan and deploy your automations.Review your operating model regularly when using new or more technologies.Create robust best practices and regular audits,and address your total cost of ownership(TCO).TOP TIPS7

79、3%2024 Intelligent Automation Trends&Predictions|23“Generative AI is a very hot topic in the industry right now and while excitement is building,the fear of new tech and potential risks to organizations is part of that conversation.This is why an operating model such as SS&C Blue Prisms ROM2 is very

80、 much the gatekeeper of your organizations compliance and security.Working with your IT and compliance teams using the ROM2 tech-agnostic best practices and guidelines will keep you on the right journey and support the growth of your capabilities.”Emma Kirby-Kidd,global head of ROM“Next year,CIOs an

81、d CCOs everywhere are going to be caught up in figuring out how to circumvent security and compliance issues before they happen especially as we see gen AI-enabled citizen development.”Natalie Keightley,senior director of product marketing“I expect that control frameworks and systems and human-in-th

82、e-loop intervention/validation will be key trends in 2024,as people look to take advantage,while protecting their business from risk.”Colin Redbond,SVP of ProductGovernance and SecurityWhat were seeing“Were currently seeing huge enthusiasm for gen AI-created software,with some analysts touting its a

83、bility to create working code as signaling the death of the professional developer.Over the next 12-24 months well see a backlash as people begin to introduce gen AI-created code into business applications that is not well understood,is insufficiently vetted and causes functional issues.This will co

84、nversely boost the use of automation as people recognize that it continues to offer speed of delivery while being transparent to end-user review.”Drew Sonden,senior solutions consultant,EMEA2024 Intelligent Automation Trends&Predictions|24The Evolution of Technology2024 ChecklistPlan AheadEstablish

85、an operating methodology to strategize your automation plans.Look for automation solutions that enable scalability.Weigh the benefits of a cloud-native automation platform.Prepare for evolving ESG regulations.Look for low-or no-code development options.Ensure AI best practices and governance.Calcula

86、te your automation ROI.Establish IA best practices between your teams.Weigh automations benefits in productivity,employee satisfaction,etc.Dedicate the time to strategically planning what technologies youll utilize.Basic RPAEnhanced RPA+BPMAI and Gen AIIA Platform2024 Intelligent Automation Trends&P

87、redictions|25ANALYSTS AND CUSTOMERS TRUST US TODELIVER VALUE WITH AUTOMATIONA 2023 Gartner Magic QuadrantTM Leader for Robotic Process Automationmr-0251 2023 Blue Prism Limited.“Blue Prism,”the“Blue Prism”logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and

88、its affiliates.All Rights Reserved.Start your digital transformation journey by speaking with one of our intelligent automation experts.Click below and please indicate your industry or area of interest so we can best assist you.Contact UsEmail us at bpm- to learn how SS&C Blue Prism can help your or

89、ganization realize transformational business value with intelligent automation.SS&C Blue Prism allows organizations to deliver transformational business value via our intelligent automation platform.We make products with one aim in mind to improve experiences for people.By connecting people and digi

90、tal workers,you can use the right resource,every time,for the best customer and business outcomes.We supply enterprise-wide software that not only provides full control and governance but also allows businesses to react fast to continuous change.Exceed customer expectations,stay competitive,accelerate growth.To learn more,visit and follow us on Twitter blue_prism and LinkedIn.1.GARTNER is a registered trademark and service mark of Gartner,Inc.and/or its affiliates in the U.S.and internationally and is used herein with permission.All rights reserved.