由 Webex Connect 提供支持的联络中心企业版 （CCE） 数字渠道集成.pdf

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1、#CiscoLive#CiscoLiveRobert W.Rogier CX TACBRKCCT-2027Powered by Webex ConnectContact Center Enterprise(CCE)Digital Channels Integration 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEnter your personal notes hereCisco Webex App Questions?Use Cisco Webex App to chat with

2、the speaker after the sessionFind this session in the Cisco Live Mobile AppClick“Join the Discussion”Install the Webex App or go directly to the Webex spaceEnter messages/questions in the Webex spaceHowWebex spaces will be moderated by the speaker until June 9,2023.12343https:/ 2023 Cisco and/or its

3、 affiliates.All rights reserved.Cisco PublicBRKCCT-20273Agenda 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicIntroductionDeployment ArchitectureOnboardingConfigurationConclusionBRKCCT-20274 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAbout MeJoined C

4、isco in 2011 on the Contact Center Express teamMoved to the Contact Center Enterprise team later that same yearEscalation Engineer for the UCCE team in the Eastern United StatesSubject Matter Expert for several of the UCCE componentsBRKCCT-20275 2023 Cisco and/or its affiliates.All rights reserved.C

5、isco Public#CiscoLiveThe Rest of my TeamAnuj BhatiaRamiro AmayaRatish KallidanBRKCCT-20276Introduction 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveA Brief HistoryIn Feb 2021,Cisco acquired imimobile.Today,Ciscos New Digital Channels are the imimobile-based enhanced int

6、egrated solution for an omnichannelexperience.The two components used are Webex Connect and Webex Engage.BRKCCT-20278 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Connect ApplicationsBRKCCT-20279 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#Ci