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1、AUGUST 2023Making Flexible Working Models WorkInsights from our“What the Flex?!”surveys of office-based employeesOf the office-based workers surveyed,85%reported that their organization has adopted a hybrid modelbut the definition of hybrid variesSources:BCG“What the Flex?!”employee surveys,conducte

2、d March 2023 through May 2023;BCG analysis.Note:“Office-based”defined as employees who can potentially work from anywhere with a laptop and the internet.Question:What is your organizations policy for where you work?8%Fully remote21%Hybrid:only key events in person39%Hybrid:days vary each week25%Hybr

3、id:set days of the week7%Always in personPrescribed hybrid models lead to lower levels of compliance and satisfactionSources:BCG“What the Flex?!”employee surveys,conducted March 2023 through May 2023;BCG analysis.1Respondents were asked“Where did you actually work last week?”2Respondents were asked“

4、How satisfied are you with the arrangement for where you work?”and assigned“Satisfied”if they responded with“Very satisfied”or“Somewhat satisfied.”COMPLIANCE1 WITH THE WORK MODEL POLICY(%)SATISFACTION2 WITH THE WORK MODEL POLICY(%)998377958270Hybrid:only key events in personHybrid:days vary each wee

5、kHybrid:set days of the weekHybrid:only key events in personHybrid:days vary each weekHybrid:set days of the week Compliant with the policySatisfied with the policyEmployees want to be in the office for interaction,affiliation,and developmentand remote when they need to focusSources:BCG“What the Fle

6、x?!”employee surveys,conducted March 2023 through May 2023;BCG analysis.Note:“Administrative work”defined as,e.g.,emails,scheduling meetings,maintaining files;“affiliation and development”defined as,e.g.,training,social events,internal networking;“focus work”defined as,e.g.,analysis,writing reports,