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1、INVESTOR RELATIONS2021 BUSINESS PROFILEMarch 2021UNCLASSIFIED(PUBLIC)THE GLOBAL LOGISTICS POWERHOUSE SERVING B2C/B2B TRADE IN 220+COUNTRIESLEADER IN E-COMMERCE LOGISTICSDIGITALIZING GLOBAL SUPPLY CHAINSCONSISTENT&SUSTAINABLE STRATEGIC FOCUSATTRACTIVE&RELIABLE DIVIDENDPOLICYCONNECTING PEOPLE.IMPROVIN

2、G LIVES.2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20212UNCLASSIFIED(PUBLIC)DPDHL Group at a glanceNetwork business asset intensive*average for the yearRevenue66,806m4,847m7.3%502,207GROUP19,135m2,751m14.4%99,365DHL Express15,914m590m3.7%42,37616,455m1,592m9.7%158,8894,829m158m3.3%29,81912,

3、537m426m3.4%159,152FY 2020EBITEBIT MarginFTEs*DHL Global Forwarding,FreightDHL Supply ChainDHL eCommerceSolutionsP&P GermanyOutsource asset light Network business asset intensiveNetwork business asset intensiveBrokerage asset light2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20213UNCLASSIFIED

4、(PUBLIC)Consistent growth in DHL Express core TDI productDGFF and DSC development reflects selective growth approach over the period as well as China and Williams Lea Tag disposals in DSCNew division DeCS contributes 5bn in 2020P&P Germany revenue up as Parcel growth offset mail decline2021 BUSINESS

5、 PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20214DPDHL Group:Strategy 2020 deliveredLeading to better mix Revenue,in bn*includes DSC China and Williams Lea Tag disposal4.814.212.514.815.911.819.1DHL Global Forwarding,Freight(DGFF)15.3t/o 3.7DHL ExpressFY 2013FY 202016.5t/o 5.9DHL Supply Chain*(DSC)Post&P

6、arcel GermanyDHL eCommerce Solutions(DeCS)66.8t/o Parcel Germany54.9+21.7%UNCLASSIFIED(PUBLIC)Group margin up 200bps under Strategy 2020Strong increase in DHL ExpressP&P Germany fully recoveredDGFF started upward trendDSC impacted by 2020 circumstancesProfitable DeCS contribution;division created in

7、 2019Further improvement embedded in 2021/23 guidance2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20215DPDHL Group:Strategy 2020 delivered and higher profitability 8.4%9.7%5.2%7.3%9.2%14.4%3.2%3.7%3.1%3.4%3.3%EBIT Margin,in%DHL ExpressPost&Parcel GermanyFY 2020FY 2013DSCDGFFDeCSEBIT Margin:DS

8、C adjusted for 2019 one-offs,DGFF for NFE write-down in 2015Until 2017:P&P values include business activities which are now under DeCSGROUPFY 2018UNCLASSIFIED(PUBLIC)DPDHL Group is one of the largest employers in the industry2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20216AMERICAS114,081 em

9、ployeesEUROPE357,736 employeesOTHER REGIONS19,420 employeesASIA PACIFIC80,737 EmployeesEmployees by geographical regions*Total Workforce:571,974 headcount*Headcount as of Dec 31st2020UNCLASSIFIED(PUBLIC)DPDHL Group Board of Management2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20217John Pear

10、sonCEO DHL Express Member since Jan 2019 Appointed until Dec 2026Melanie KreisGroup CFO Member since Oct 2014 Appointed until May 2027Dr.Frank AppelGroup CEO Member since Nov 2002 CEO since Feb 2008 Appointed until May 2023Dr.Thomas OgilvieHuman Resources Member since Sep 2017 Appointed until Aug 20

11、25Dr.Tobias MeyerCEO Post&Parcel Germany Member since Apr 2019 Appointed until Mar 2027Tim ScharwathCEO DHL Global Forwarding,Freight Member since Jun 2017 Appointed until May 2025Ken AllenCEO DHL eCommerce Solutions Member since Feb 2009 Appointed until July 2022Oscar de BokCEO DHL Supply Chain Mem

12、ber since Oct 2019 Appointed until Sep 2027Updated on Dec 8th2021UNCLASSIFIED(PUBLIC)Institutional Investors by country:14%United States11%Germany11%United Kingdom18%OthersDPDHL Group shareholders structure2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 2021810.3%14.8%20.5%54.4%OthersRetail Inve

13、storsKreditanstalt fr Wiederaufbau(KfW)Institutional InvestorsShareholders StructureUNCLASSIFIED(PUBLIC)Strategy 2025 Sustainability is integral along all dimensions2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20219DigitalizationCommon DNAEnabled byOur MissionExcellence.Simply delivered.Along

14、 the three bottom lines in a sustainable wayOur Business Unit focusStrengthening the profitable coreGroup functionsSupported byOur PurposeConnecting people,improving livesOur VisionWe are THE logistics company for the worldOur ValuesRespect&Results Our purpose guides our efforts and sense of respons

15、ibilityOur values are in line with sustainable behaviorWe want to achieve our mission sustainably along the triple bottom lineWe aim to create long-term value in our businesses by focusing on our profitable coreUNCLASSIFIED(PUBLIC)Broad range of e-commerce offerings across the Group2021 BUSINESS PRO

16、FILE|DEUTSCHE POST DHL GROUP|MARCH 202110P&P Germany40%Parcel Market Share6,650Parcel Lockers100kParcel Business customers5.9mParcels per day(2020)220+countries&territories served with pick-up and delivery45%+Express B2C ShareDHL ExpressDHL eCommerce Solutions12Countries with own domestic parcel del

17、ivery,t/o 8 in Europe(UK,NL,BE,SE,PL,CZ,ES,PT)1m TDI shipments/DayODD*B2C-adapted recipient tool1.1bnparcels delivered in 2020Europeandestinations served through Parcel Connect platform via own delivery and partnersFocusNon-TDI cross-border delivery to/from and within Europe*On-Demand-DeliveryDomest

18、ic deliveryCross-Border deliveryDHL Supply Chain50%Growth in eCommercenew business signings30kEmployees active in eCommerceoperations globallyGermanyInternationalDeferredPremium TDIeFulfillmentUNCLASSIFIED(PUBLIC)DHL EXPRESSProfitable CoreTime Definite International(TDI)service for premium,cross-bor

19、der delivery of time-critical parcels and documents14%10%76%Air Capacity Sales and OthersDay Definite International&Time Definite DomesticTime Definite InternationalRevenue Mix,FY 2020Global TDI market share(2016)Source:Market Intelligence2017 on 2016 marketdatabasedon revenue,annualreportsand deskr

20、esearch2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202111DHL:38%FedEx:29%UPS:22%Others:11%UNCLASSIFIED(PUBLIC)DHL Express market leaders in size and scope2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202112220Countries&Territories served2,200Flights per day111,000Employees100,100Servic

21、e Points370TAPA Certifications2.7 MillionCustomers37,700Vehicles286 MillionTime Definite Shipments Annually3,200Facilities280Dedicated Aircraft3Global Hubs&18Regional Hubs UNCLASSIFIED(PUBLIC)DHL Express Products2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202113Time Definite International(TD

22、I)The premium segment within the express industry Time Definite=dedicated delivery at a scheduled time of dayInternational=cross-border shipment(intra-or between continents)Hanoi19:00 ICTExport through Hanoi Gateway1.2.OrderHong Kong23:00 ICTSort in HK Hub3.TDI shipment example:Hanoi,Vietnam to Rome

23、,Italyfrom HanoiTime Definite Domestic(TDD)Domestic door-to-door delivery by a specific time,or by the end of the next possible business dayDHL EXPRESS CORE PRODUCTDay Definite International(DDI)and Day Definite Domestic(DDD)Door-to-door delivery within a certain number of business days for less urg

24、ent and heavier shipments61%15%24%76%10%14%TDIDDI&TDDACS&OTHERSRevenue Mix,FY 2009 vs.FY 202020092020Air Capacity SalesLeipzig02:00 CETSort in LeipzigHub4.10:30 CETDelivery at consignee in Rome07:00 CETImport in RomeGateway09:00 CETCourier tour preparation in Rome Service Center5.6.7.UNCLASSIFIED(PU

25、BLIC)DHL Express:Global network covering 220 countries and territories2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202114UNCLASSIFIED(PUBLIC)Intercontinental Network50 Intercontinental DHL Express:To serve our global network,we run more than just an airline2021 BUSINESS PROFILE|DEUTSCHE POST

26、DHL GROUP|MARCH 202115230 Regional Regional Networks2010:150 planesOwnedLeased2020:240 planes2200daily flightsdaily flights500airportsairports21air hubs air hubs(3 global;18 regional)(3 global;18 regional)280aircraftsaircrafts15partner airlinespartner airlinesDedicated AirDedicated Air300commercial

27、airlinescommercial airlinesPurchase AirPurchase AirDedicated Air:Snapshot of DHL network flightsDedicated Air:Snapshot of DHL network flightsDedicated fleet(without feeders)Dedicated fleet(without feeders)UNCLASSIFIED(PUBLIC)Track record of DHL Express based on4 Pillars,3 Letters,1 Passport2021 BUSI

28、NESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 2021164 driving themestowards2025 SupervisoryE-commerceEfficiencyDigitalization=PeopleGrowth4 Pillars,3 Letters,1 Passport2025UNCLASSIFIED(PUBLIC)E E-commerce is a profitable commerce is a profitable growth driver for DHL growth driver for DHL ExpressExpres

29、s9%12%35%+10%+B2C volumeshareEBITmargin2013201914%45%+2020Network CharacteristicsB2CCharacteristicsProfitabilityImpactShipmentsper DayVolume growth drives better utilization of existing networkWeight per ShipmentLower weight per shipmentRevenueper KiloHigher RpK related to lower WpSFirst mileMore pi

30、eces per stop at pickupHub sortBetter utilization of existing infrastructure,with high degree AirliftBetter utilization of existing capacity,with lower WpS being advantageousLast MileOptimize residential delivery via On Demand Delivery&Drop Off Locationsand increased delivery density due to B2C Grow

31、th2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202117UNCLASSIFIED(PUBLIC)DHL Express:Market share by geography2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202118DHLUPSFedEx,incl TNTOthers49%11%23%17%Asia Pacific(8.0bn)44%33%20%3%Americas(8.2bn)44%24%21%11%Europe(7.1bn)Country base:EU:A

32、T,CZ,DE,ES,FR,IT,NL,PL,RO,RU,SE,TR,UKAM:AR,BR,CA,CL,CO,MX,PA,US;AP:AU,CN,HK,IN,JP,KR,SG,TWGLOBAL:EU+AM+AP+(AE+SA+ZA)38%22%29%11%Global(24.0bn)Source:Market Intelligence2017 on 2016 marketdatabasedon revenue,annualreportsand deskresearchUNCLASSIFIED(PUBLIC)2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROU

33、P|MARCH 2021DHL GLOBAL FORWARDING,FREIGHTProfitable CoreInternational transportation of Air Freight,Ocean Freight and Road Freight including Customs Clearance and related value-added services like warehousing,cargo insurance,etc.Market Position(2020)Air Freight#1Ocean Freight#2Road Freight(EU)Leadin

34、g position in a highly fragmented market12%22%27%39%OthersOcean FreightRoad FreightAir FreightRevenue Mix,FY 202019UNCLASSIFIED(PUBLIC)DHL Global Forwarding,Freight:Global presence2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202120AMERICAS25 Countries180 Locations(offices+operational sites)EU

35、ROPE45 Countries415 Locations (offices+operational sites;incl.Freight Partner Terminals)MIDDLE EAST&AFRICA65 Countries100 Locations(offices+operational sites)ASIA PACIFIC35 Countries190 Locations(offices+operational sites)3.2m TEUstransported2.0m AFR exporttons transported43,000 highlyqualified empl

36、oyeesPresent in more than150 countries46m shipmentstransportedUNCLASSIFIED(PUBLIC)DHL Global Forwarding:Sector and geographical mix2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202121Volume mix by sector(FY 2020)AIRFREIGHTOCEANFREIGHTVolume mix by region(FY 2020)3%17%40%40%Middle East&AfricaAm

37、ericasAsia PacificEurope5%12%27%56%Middle East&AfricaAmericasEuropeAsia Pacific%based on TEUs%based on tons6%6%8%8%9%14%21%28%Energy&ChemicalsLife Sciences&HealthcareTechnologyRetailAutomotiveOther*ConsumerEngineering&Manufacturing*Other include Financial segments,public sector,wine+spirits%based on

38、 TEUs%based on tons4%5%6%10%13%14%19%29%RetailAutomotiveEnergy&ChemicalsConsumerOther*Life Sciences&HealthcareEngineering&ManufacturingTechnologyUNCLASSIFIED(PUBLIC)DHL Global Forwarding,Freight:Market position across segments2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202122Source:Global In

39、sight,annual reports/other publications,company estimatesAIR FREIGHT VOLUMES 2019(in 000s of tons,export only)OCEAN FREIGHT VOLUMES 2019(in 000s of TEUs)1,8721,6431,1861,071DHLKuehne+NagelDBSchenkerDSV/Panalpina4,8613,2072,2941,907Kuehne+NagelDHLDBSchenkerDSV/PanalpinaUNCLASSIFIED(PUBLIC)The lifecyc

40、le of a shipment is a complex process and technology investments are key to success2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202123Goodsto be shippedOnlineQuotation ToolsIT SystemUpgradesReal-time tracking platformApp-based tracking toolsIT System UpgradesApp-based tracking toolsStep in th

41、e lifecycle of a shipmentSystem or technology supportApp-based tracking toolsIT SystemUpgradesConsolidationManage loading&export processTake control of goods from CustomerPlan route&organize shipmentQuotation processCreate documents for export compliance&customsManage transport to port/airportEnsure

42、 shipment stays on trackEnsure goodsare shippedAccept deliveryat port/airportManage documents for import compliance&customs process Billing&payments Transport to warehouse or final destinationDigital analytic toolsUNCLASSIFIED(PUBLIC)With IRR&Digital Customer Interaction DGF is enhancing customer ex

43、perience while increasing operational efficiency 2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202124ExternalmyDHLiTRACKDOCUMENTSQUOTE+BOOKANALYTICS360VISIBILITYCOLLABORATIONMANAGED BY CUSTOMERFULL ACCESS IT Renewal Roadmap(IRR):Our Digital Backbone establishedInternalPaperlessforwarding Track

44、+trace/shipment visibilityQuotationtoolSteering LogicNew TMS and many moreUNCLASSIFIED(PUBLIC)Our digital marketplace Saloodo!successfully connectsshippers and carriers in 50+countries on 4 continents 2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202125Saloodo!for carriersAccess to more than 1

45、2.000 carriers.Every carrier is thoroughly checked beforehandLarge carrier networkSaloodo!for shippersAll offers proposed for transport requests visible shipper can choose what fits best to transport requirementsTransparent pricesDocuments such as the proof of delivery or invoices can be accessed vi

46、a dashboard within secondsPaperless documentationMore than 30.000 shipperspublish their transport requestsFTL,PTL<L transportsFast and secure payment within 14 days after submitting the proof of delivery14 days payment termsMarket fluctuations over the course of the year can be absorbed and free t

47、ruck capacities optimizedFreight UNCLASSIFIED(PUBLIC)SIMPLIFY:Strategic Framework and Priorities2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202126UNCLASSIFIED(PUBLIC)2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 2021DHL SUPPLY CHAINProfitable CoreManage supply chains to reduce complexi

48、ty for our customers.Our profitable core includes warehousing,transportation as well as key solutions like e-Commerce,Lead Logistics Partner(LLP),Service Logistics,packaging and real estate solutionsMarket Position(2019)Source:company estimates;Transport Intelligence.Market share is presented on the

49、 basis of divisional revenue.8%5%10%13%13%23%28%OthersEngineering&ManufacturingLife Sciences&HealthcareAuto-mobilityTechnologyConsumerRetailRevenue Mix,FY 202027DHL;5.9%XPO Logistics;2.4%Kuehne+Nagel;2.2%CEVA;1.7%Hitachi Transport System;1.6%Market share:Top 5 players in contract logisticsUNCLASSIFI

50、ED(PUBLIC)As the worlds leading contract logistics providerwecreatecompetitiveadvantageforourcustomers by delivering exceptional operationalservice as well as innovative and sustainablesolutions across the supply chain.We leverage thorough depth of knowledge ofmarket and its dynamics,with highest st

51、andardsand with a benefit of unrivaled environmental andsafety credentials,along with state-of-the-arttechnologyandanattractiveportfolioofsolutions.2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202128DHL Supply Chain offering attractive strategic solutions across the whole supply chain 12.537m

52、Revenue in 202015 MIO3,4)Square meters1,500 3)Locations1)Not exhaustive 2)Countries with significant Supply Chain revenue;3)Data correct atDecember 2020;4)Incl.DHL owned and leased warehouse space only and not customer owned facilities operated by DHL;as of December 2020Over 502)Countries served Lea

53、d Logistics PartnerInbound to ManufacturingB2B Warehousing eFulfillment&Omni-channelPackagingDistributionTransportation SolutionsReal Estate SolutionsService LogisticsReturns ManagementDHL Supply Chain portfolio of key solutions 1)Further customer specific services on demandUNCLASSIFIED(PUBLIC)DHL S

54、upply Chain is the market leader in size and scope2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202129Gartner ranked DHL Supply Chain as#1 innovative 3PL providerOver168,000Supply Chain Experts across globally1)+14 points improvements on Customer satisfaction year on year(NPA)Received“Great Pl

55、ace to Work”or“Top Employer”awards for 70%of staff10,000 own vehicles operated on addition to managed transportation25%of our warehouses are already carbon neutralDelivering on customer quality promise:95%attainment of contractually agreed KPIs0.53 LTIFRIndustry leading safety performance60%of emplo

56、yeesworking in digitalized environment+53%YoY growth eCommercenew business gains1)HeadcountUNCLASSIFIED(PUBLIC)30Lead in innovation and sustainable solutionsRealize our creative potential in a coordinated wayMake the digital supply chain a reality Deliver outstanding customer experiencesUse our full

57、 breadth of capabilities to create value for customersBuild lasting relationships to growStrive for excellence in everything we doConsistently drive our best in class tools and processes Improve every single dayKeep each other safe and engagedCollaborate as a diverse team to deliver high-performance

58、Certified,passionate experts in everything we do#DelightedCustomers#ConnectedPeople#OwnTomorrow#ExecutionEdge2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202130UNCLASSIFIED(PUBLIC)Digitalizing and professionalizing recruiting process through our 27 recruiting centersenabled us to support our

59、growth e.g.in eCommerceFocusing on digital experience from recruiting to employee engagementCertified standardized training agenda enabling flexible deployment of our employees Continue to invest significantly in training our 20k frontline supervisorsDriving employee engagement to reduce voluntary e

60、mployee turnover and sickness ratios as well as associated costs2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202131Attracting,developing and retaining talent is a competitive advantage for growthRecruiting CentersRecruiting Dedicated recruiting specialists managing high volume of demand Autom

61、ated screening of applications Digitally enhance candidate selection e.g.through virtual job tryouts Integrated onboarding processDevelopment Targeted certified training focusing on operational capabilities,leadership skills and functional knowledge Globally consistent training enabling resource sha

62、ring and quick transfer of knowledge across operations UNCLASSIFIED(PUBLIC)Offering globally consistent and innovative solutions to our customers through modular standardization2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202132Best in class solutionsFlexibility to build end-to-end customized

63、 solutions at increased speed due to modular building blocks compromising solutions design,IT and Operations catering specific needs e.g.eCommerceGlobally consistent operating standards Minimum standards for key processes and tools e.g.for labor management and quality defined for all operations.Real

64、 time data based decision takingStandard reporting tools provide real time financial and operational insights for customers and operations enabling agility and decisions at the right level.Data analytics for operational improvementsData is being collected in a coherent way and decisions are made by

65、artificial intelligence e.g.warehouse labor optimization Operations Management System First ChoiceHolistic approach to drive productivity and continuous improvement through processes,behaviors,infrastructure and tools including coaching and incentives.Flexible automation solutions Focused deployment

66、 approach through Accelerated Digitalization Program and optimal orchestration of robotics and people resources through Robotics Hub.End-to-end visibility across the whole Supply Chain Labor managementStandards implemented incl.labor management tools,consistent introduction and training,allowing sca

67、ling in line with demand and labor sharing across operations.High project management standards Globally standard project management methodology ensuring smooth and fast setup of new operationsUNCLASSIFIED(PUBLIC)eCommerce is a focus product for DSC with 20%of its global staff already working in eFul

68、fillment operationsThe 53%YoY growth in eCommerce new businessin 2020 was an acceleration of the growth over past years due to the pandemicThe growth is fueled by the priority areas that DSC is focusing on:Pure e-commerce for brand manufacturersPure e-commerce retailers/etailers,marketplacesOmni-cha

69、nnel centralized and combined B2C/B2B fulfillmentRegional fulfillment networks across multi user locations2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202133DSC is uniquely positioned to cater for e-commerce growthFully integrated end-to-end IT solution for e-FulfillmentUNCLASSIFIED(PUBLIC)DH

70、L Supply Chain is leveraging digitalization across all operations to increase efficiency and customer value add2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202134Accelerated Digitalization and Data Analytics(as of 12/2020)Business Model Digitalization1,700+projects deployed800+sites touched60

71、%of staff touched by ADAssisted Picking Robots*15.000+smart wearable devices deployed 750+Collaborative robots deployed UKs first and Europes largest truly digital freight platform(DFP)DigiHaul matches customer demand for transport load and capacity through digital platformby artificial intelligence

72、 200+analytics projects to optimize our operationsIndoor Robotic TransportStandard IT-Robotics integration layer DHL Robotics Huballowing plug-and-play robotics deployment and orchestrating labor and robotics in most efficient wayExamples below:UNCLASSIFIED(PUBLIC)2021 BUSINESS PROFILE|DEUTSCHE POST

73、 DHL GROUP|MARCH 2021DHL ECOMMERCE SOLUTIONSProfitable CoreDomestic last mile parcel delivery in selected countries outside of Germany(Europe,USA and selected Asian emerging markets).Non-TDI cross-border services primarily to/from and within Europe.5931,6292,618AsiaAmericasEuropeRevenue Mix,FY 2020,

74、in m35UNCLASSIFIED(PUBLIC)DHL eCommerce Solutions:Key stats at a glance2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202136Data as of 31.12.20201.1 billionparcels delivered each year35Country Offices22,500Vehicles2,400Facilities45,000Employees70,000Access Points6Dedicated AircraftUNCLASSIFIED(

75、PUBLIC)DHL eCommerce Solutions:Regions and service portfolio2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202137AMERICASNationwide domestic delivery in the United StatesCross-border from US and CanadaEUROPEPan-European cross-border via DHL Parcel ConnectDomesticdelivery in 8 countries:United K

76、ingdom,Netherlands,Belgium,Poland,Sweden,Spain,Portugal,Czech RepublicASIA PACIFICBlue Dart in India:nationwide domestic courier delivery and integrated express parcel distributionNationwide domestic and cross-border delivery in Thailand,Malaysia and Vietnam.Cross-bordershipping from China,India,Aus

77、tralia and SingaporeUNCLASSIFIED(PUBLIC)E-commerce:Profitable expansion into international parcel markets2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202138BUILDSCALECONTRIBUTION2013 2014 2015 2016 2017 2018 2019 2020Expectation(CMD 2017,p.22)Strong revenuegrowth driven by e-commerce trend an

78、d portfolio expansionEBIT contribution by 2020 will also depend on trajectory of further portfolio expansionPositive but not yet significantEBITcontribution in 20202020 results:DeCS EBIT:158m(3.3%margin)Expect further growth on this baseTodayBefore Strategy 2020DHL eCommerce SolutionsRevenue develop

79、ment1)MunichBerlinHamburgin bn1.64.81)Since 2019,international parcel operations are combined under the new eCommerceSolutions division.Prior to that,part of PeP division(DHL Parcel Europe+DHL eCommerce)International Domestic and cross-border Parcel delivery DHL eCommerce SolutionsUNCLASSIFIED(PUBLI

80、C)2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202139DHL eCommerce Solutions-STRATEGY 2025ASPIRATIONS AND MEASURES ALONG THE THREE BOTTOM LINES increase our EOS KPI above 90%Maintain a high ratio of all employees being Certified in particular among our Supervisors Attract,develop&retain talen

81、tPROVIDER OF CHOICE delivers the best quality Focus to serve industry-leading performance&products Connect to achieve quality&service excellence Grow by capturing new opportunitiesINVESTMENT OF CHOICE and achieves the best results!Profitable growth Structural cost reductions/increased productivity A

82、spiration of 5%margin across the businessEMPLOYER OF CHOICEThe best team in the industry UNCLASSIFIED(PUBLIC)2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 2021POST&PARCEL GERMANYProfitable CoreTransporting,sorting and delivering of documents and goods-carrying shipments in Germany and export.M

83、arket Position(2020)63%Market share Mail Communication(business customers)40%Market share Parcel4015%49%36%International&OthersPostParcelRevenue Mix,FY 2020UNCLASSIFIED(PUBLIC)German Post and Parcel Network2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20214136 Parcel sorting centers82 Mail sor

84、tingcenters54%and growing of Parcel deliveries done through joint delivery with mailDelivery32k parcels/hour40k/50k parcels/hourunder constructionUNCLASSIFIED(PUBLIC)DHL Parcel Germany:Structural e-commerce trends accelerated in 20202021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20214210%10%7%7

85、%9%9%8%8%6%15%2011201220132014201520162017201820192020Parcel Germany,volume growth,yoy40%Parcel Market Share6,650Parcel Lockers100kParcel Business customers5.9mParcels per day(2020)80%Next day delivery+5 to+7%structural market growth expectationsUNCLASSIFIED(PUBLIC)P&P Germany:Products and Pricing20

86、21 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202143P&P revenueFY20:16.5bnMail Communication5.5bnDialogue Marketing 1.8bnOther 0.8bnParcel Germany5.9bnInternational2.4bnPrivate customersEx-ante products private customers(1.0bn)businesscustomers(1.6bn)Addressed and unaddressed advertisement maili

87、ngs,campaigns(both digital&physical)Business customersPress,pension services,retailTop accounts(470 customers)Middle accounts(20k customers)Small accounts(85k customers)In-and outbound Germany shipmentsPricingListed prices in retail outlets and onlineJul 2019:10.6%increase for 2019-2021 period(incl.

88、international)Partially increased in 2020/2021Partially increased in 2020/2021Pricing varies by contracts.Stronger price increase thanhistoricallyin 2020.Last increase:January 1st 2021.Depends on the product category:Partially increased in 2020/20212020:3-4%through reduction of discountsPartial serv

89、ices businesscustomers(1.9bn)Other(0.9bn)1)Partiallyincreasedin 2020/20211)e.g.:small items eCommerce,Philately,“Postzustellungsauftrag“UNCLASSIFIED(PUBLIC)Topline Germany:Standard letter stamp price development is based on regulated price cap2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20214

90、4German standard letter price,in cents55555555586062707070808080200920152010201120162014201220132017202020182019*2021No price increaseheadroom before 2011+1.6%Carried over to 2013+1.2%+2.8%+1.0%CPI 1.8%Price cap regulationNEXT REVIEW:Expected by end of 2021 for the period starting January 2022+7.5%+

91、10.6%CPI-0.6%*Implemented from July 1st2019 onwardsPricing headroom for basket of mail products under regulated price capCPI-0.2%CPI+5.8%CPI+5.4%UNCLASSIFIED(PUBLIC)P&P Germany:Wage deals in Germany2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 2021450.00.04.03.12.60.02.01.73.02.10.03.02.020102

92、01120122013201420152016201720182019202020212022One-time paymentWage increases for P&P Germany employees,yoy in%Flat 320400250300Current agreement applies to 140,000 Deutsche Post tariff employees.Contract period:Sep 1st2020-Dec 31st2022400UNCLASSIFIED(PUBLIC)Investor Relations Contact2021 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202146Robert Schneider+49 228 182 Martin Ziegenbalg+49 228 182 Sebastian Slania+49 228 182 Agnes Putri+49 228 182